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294: איך עושים CS בסקייל בלי לפגוע בחוויית הלקוח? (קים לנדאו ותומר שדה)
Manage episode 469549766 series 2653973
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איך נותנים שירות אישי ומדויק ללקוחות כשחברה גדלה בקצב מהיר? איך ממשיכים להקשיב לכל לקוח בלי להעמיס על הצוות? איך מודדים יעילות של צוותי CS?
בפרק השבוע, אדוה שיסגל יושבת לשיחה עם קים לנדאו, CS Regional Director במאנדיי ותומר שדה, Senior Pooled CSM, כדי לדבר על איך עושים CS בסקייל – בלי לפגוע בחוויית המשתמש.
הם משתפים מה קורה מאחורי הקלעים: איך הם מחלקים את לקוחות החברה כך שכל אחד מקבל בדיוק את רמת הליווי שהוא צריך, איך דאטה עוזרת להבין מי עומד לעזוב ואיפה מסתתר פוטנציאל לצמיחה, ואיך משתמשים ב-AI וכלים דיגיטליים כדי לאפשר שירות מצוין בלי לגייס אינסוף אנשים. וגם – מתי צריך להבין שהגיע הזמן לשנות את השיטה.
See omnystudio.com/listener for privacy information.
355 episodes
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Manage episode 469549766 series 2653973
Content provided by Startup for Startup and Powered by monday.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Startup for Startup and Powered by monday.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
איך נותנים שירות אישי ומדויק ללקוחות כשחברה גדלה בקצב מהיר? איך ממשיכים להקשיב לכל לקוח בלי להעמיס על הצוות? איך מודדים יעילות של צוותי CS?
בפרק השבוע, אדוה שיסגל יושבת לשיחה עם קים לנדאו, CS Regional Director במאנדיי ותומר שדה, Senior Pooled CSM, כדי לדבר על איך עושים CS בסקייל – בלי לפגוע בחוויית המשתמש.
הם משתפים מה קורה מאחורי הקלעים: איך הם מחלקים את לקוחות החברה כך שכל אחד מקבל בדיוק את רמת הליווי שהוא צריך, איך דאטה עוזרת להבין מי עומד לעזוב ואיפה מסתתר פוטנציאל לצמיחה, ואיך משתמשים ב-AI וכלים דיגיטליים כדי לאפשר שירות מצוין בלי לגייס אינסוף אנשים. וגם – מתי צריך להבין שהגיע הזמן לשנות את השיטה.
See omnystudio.com/listener for privacy information.
355 episodes
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Similar to Startup for Startup
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
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continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Flash Forward is a show about possible (and not so possible) future scenarios. What would the warranty on a sex robot look like? How would diplomacy work if we couldn’t lie? Could there ever be a fecal transplant black market? (Complicated, it wouldn’t, and yes, respectively, in case you’re curious.) Hosted and produced by award winning science journalist Rose Eveleth, each episode combines audio drama and journalism to go deep on potential tomorrows, and uncovers what those futures might re ...
…
continue reading
WSJ’s Bold Names brings you conversations with the leaders of the bold-named companies featured in the pages of The Wall Street Journal. Hosts Tim Higgins and Christopher Mims speak to CEOs and business leaders in interviews that challenge conventional wisdom and take you inside the decisions being made in the C-suite and beyond.
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
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We help founders make something people want.
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