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EP #242: Diving Deep: How Pool Pros Transforms Backyard Maintenance
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What makes Blake Owens with Pool Pros a good neighbor?
What happens when litigation-level ethics meets the pool service industry? Blake Owens, founder of Pool Pros, joins Sophia on the Good Neighbor Podcast to reveal how he transformed from legal industry veteran to swimming pool expert – and why this unlikely career shift resulted in a company that's changing customer expectations.
After 25 years in the litigation support world, Blake was shocked to discover the pool service industry's reputation problem. Customers repeatedly shared horror stories about companies that didn't follow through on promises, neglected proper chemistry, and damaged expensive pool surfaces. Drawing on his background where trust was non-negotiable, Blake built Pool Pros around a core value that seems surprisingly rare: actually caring about customers' pools.
Now celebrating 10 years in business, Pool Pros stands apart through certified technicians who stay with the company three times longer than industry average. This stability translates directly to better service, with equipment repairs completed within a week and comprehensive offerings from weekly maintenance to complete pool remodels. Most telling? Three-quarters of their new customers come through word-of-mouth referrals rather than advertising.
Whether you're struggling with your current pool service or considering adding a pool to your property, Blake's insights reveal what questions to ask and red flags to watch for. Discover why proper pool care is about more than chemicals – it's about creating a relationship where your pool service sees themselves as partners in maintaining one of your home's most significant investments.
To learn more about Pool Pros go to:
Pool Pros
972-590-8161
Chapters
1. Meet Blake Owens of Pool Pros (00:00:00)
2. Blake's Journey into the Pool Industry (00:02:12)
3. Misconceptions and Ethics in Pool Service (00:03:43)
4. Target Customers and Marketing Approach (00:04:42)
5. Blake's Personal Growth Story (00:06:25)
6. Contact Information and Closing (00:07:40)
218 episodes
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