Building AI Agents with Purpose

The Tech Trek

In this episode, Amir sits down with Nirman Dave, co-founder and CEO of Zams, an enterprise AI platform built to help businesses design and deploy AI agents with ease. They dive into Nirman's founding story—launching during the pandemic, navigating the evolution of the AI ecosystem, and the unique challenges of maintaining customer focus amid shifting trends and rising competition. Nirman also shares lessons from pitching investors, building trust with customers, and the art of product prioritization.

📌 Key Takeaways

Differentiation Through UX: Zams is not just another AI tool—it aims to be the browser for AI, giving enterprises a seamless UI to work with agents.

Customer Over Competition: Success has come from solving real business problems—not chasing trends or investor hype.

Trust Through Design: A 30-second loading delay helped build trust in Zams’ lightning-fast models, proving psychology matters in UX.

Resilient Startup Strategy: Focusing on sustainable growth and user love—not vanity metrics—is what keeps investors coming back.

🕒 Timestamped Highlights

00:40 – What Zams does and how it’s helping enterprises with AI agents

02:14 – Starting a business in college during the pandemic

04:21 – Evolution of AI from AutoML to LLMs and product-market fit

07:15 – Staying customer-centric as terminology and trends change

09:43 – Manufacturing case study: 20 hours/day saved with AI agents

12:25 – Why the “browser moment” for AI is coming

14:33 – Balancing roadmap flexibility with intentional focus

17:34 – Fundraising lessons: sustainable growth beats glamor

24:08 – Listening to customers—but not too literally

26:11 – The 30-second delay that changed customer perception

💬 Memorable Quote

“At the end of the day, businesses care about three things—saving time, saving money, or making money. Everything else is noise.”