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S1E7: Car Dealers, Turnover, Training, And Recruiting Automotive BDC
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Vin Micciche addresses the persistent challenge of turnover in dealership BDCs. Vin shares Strolid’s retention strategies, including capped 40-hour workweeks, clear career pathways, and a “hire nice people, then train” philosophy. He critiques traditional sales-driven cultures that burn out staff and highlights how structured training and empathetic leadership reduce attrition. Valuable insight: “Turnover isn’t inevitable; it’s a symptom of misaligned priorities between dealer demands and employee wellbeing.” Learn more about how Strolid helps dealerships Never Miss opportunities at https://www.strolid.com.
Chapters
00:00 - Introduction to BDC Turnover
01:23 - Core BDC Retention Principles
06:20 - 40-Hour Workweek Strategy
09:12 - "Hire Nice People" Philosophy
13:35 - Structured Training Systems
22:47 - Remote Work Revolution
31:15 - Alabama Case Study
42:00 - Career Pathway Success
51:20 - Cost of Turnover Analysis
58:30 - Future of BDC Staffing
1:06:45 - Key Takeaways & Solutions
20 episodes
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