204: How To Show People They Matter | Zach Mercurio

Meikles & Dimes

Zach Mercurio is a researcher, author, and speaker specializing in leadership, mattering, and meaningful work. He is the author of the books The Invisible Leader and The Power of Mattering, and some of his clients include the U.S. Army, J.P. Morgan Chase, Delta Airlines, Marriott International, The Government of Canada, and The National Park Service.

Zach also serves as one of Simon Sinek’s “Optimist Instructors,” teaching a course with Simon on how leaders can show everyone how they matter.

Zach earned a Ph.D. in organizational learning, performance, and change from Colorado State University, where he now serves as a Senior Honorary Fellow in the Center for Meaning and Purpose.

In this episode we discuss the following:

• To show people they matter we can ask them, “When you feel that you matter to me, what am I doing?” And then do more of those things.
• We can show people they matter by providing evidence (e.g., pictures) of how their work benefits others.
• We can show people we need them by pointing out what wouldn’t get done without them.
• Just because something is common sense, doesn’t mean it’s common practice. But by taking simple steps to notice and affirm people, even scheduling our good intentions, we can help people know that they matter and close the knowing / doing gap.

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