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Feedback Hack: Revising Reviews by Review UP
Manage episode 483161758 series 3664642
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Revising reviews is a great hack to help unhappy customers revise their bad reviews in just one click.
Jason:
Hey everybody — welcome back to The Feedback Hack. I’m Jason.
Paul:
And I’m Paul. And today we’re talking about one of the smartest — and honestly easiest — moves a business can make: helping unhappy customers revise their bad reviews in just one click.
Jason:
Yeah — this is like review judo. Somebody leaves you a rough one-star review after a bad experience… but then you fix the problem, right? The only missing piece is — how do you get them to update that review?
Paul:
Exactly. Most people don’t even think to go back and edit a review — even if their experience totally turned around.
Jason:
Right. But now, businesses can send a direct link that opens their original review, ready to update — no hunting around, no friction.
Paul:
It’s like saying, “Hey, we really appreciate you giving us a chance to make it right. If you’d like to update your review, here’s a quick link — totally up to you.”
Jason:
It feels personal. It feels respectful. And most importantly — it makes it easy.
Paul:
And here’s the hack — platforms like Google love updated reviews. They get a little ranking boost. So not only are you earning back trust — you’re helping your online visibility.
Jason:
Yeah — this isn’t about gaming the system it’s just about Revising Reviews. It’s about closing the loop. Fix the issue, follow up with care, and give people a friction-free way to tell the rest of the story.
Paul:
Exactly. That’s the Feedback Hack.
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