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What’s the Real Cost of Ignoring Mental Health in Hospitality?
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What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?
In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.
Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.
In this episode:
- What businesses get wrong about mental health “awareness”
- Why rota consistency matters more than a free yoga class
- The shocking gap between support offered vs actually used
- How better culture cut one hotel’s turnover from 85% to under 45%
- What employers can do this week to help their teams thrive
- Why fear of losing staff shouldn't stop you from training them
- How Kelly’s Cause partners with hospitality leaders to embed real change
Whether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.
💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley
👉 Learn more or support their work at kellyscause.com
📩 Email: [email protected]
📲 Follow on Instagram: @kellyscause
🔗 Talking Hospitality donation link: https://www.kellyscause.com/donate
Takeaways:
- It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before.
- Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide.
- Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues.
- Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees.
Links referenced in this episode:
Companies mentioned in this episode:
- Kelly's Cause
- Mental Health First Aid England
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