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S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden

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Manage episode 484227077 series 1028233
Content provided by American Airlines. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Airlines or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.

  continue reading

76 episodes

Artwork
iconShare
 
Manage episode 484227077 series 1028233
Content provided by American Airlines. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by American Airlines or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.

  continue reading

76 episodes

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