Interview: The Hidden Value of Learning and Development with Dr. Keith Keating

Humanity Working

Dr. Keith Keating is the Workforce Futurist and Chief Learning Officer for BDO and the author of the books The Trusted Learning Advisor and his new book - Hidden Value: How to Reveal the Impact of Organizational Learning.

In this episode, Paul and Keith explore the paradox facing Learning and Development teams today — at a time when the world is changing faster than ever and organizations need to adapt, many learning teams are facing budget cuts and layoffs.

They delve into why the value of L&D often goes unseen, how teams can better communicate and create strategic value, and how organizations can move from seeing L&D as a cost center to a growth driver. Keith also introduces his "Value Creation Compass" — a practical framework for identifying and demonstrating learning’s business impact across people, customers, resilience, and revenue.

Along the way, Paul and Keith share war stories from inside organizations, debunk the myth that only easily measurable things matter, and discuss why L&D leaders must become problem solvers and storytellers to thrive in today’s environment.

Resources mentioned in this episode: Keith’s new book Hidden Value: How to Reveal the Impact of Organizational Learning

Keith’s previous book The Trusted Learning Advisor

BDO - https://www.bdo.com

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