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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX


1 #697: Building the total experience for customers with AJ Joplin, Forrester 24:10
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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
HR 4 - Was this Chris Grier's plan to patch up the roster?
Manage episode 487776596 series 1510937
Content provided by Audacy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audacy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In hour four we discuss the release of Jaire Alexander and if he is the best of what's left to try and patch up the Dolphins secondary and we get set for a big game 3 tonight.
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5246 episodes
Manage episode 487776596 series 1510937
Content provided by Audacy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audacy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In hour four we discuss the release of Jaire Alexander and if he is the best of what's left to try and patch up the Dolphins secondary and we get set for a big game 3 tonight.
…
continue reading
5246 episodes
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The Joe Rose Show

1 (Full Episode) F1 Bombshells, Dolphins Debates & DIY Disasters 2:20:00
2:20:00
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Hollywood is joined by Dan Day to kick things off with some tennis talk, looking ahead to the much-anticipated matchup between American Ben Shelton and world No. 1 Jannik Sinner. Things take a wild turn when Hollywood shows Dan a viral golf fight between a random guy and a former NHL player. The conversation shifts to the Dolphins after a texter brings up Stephen Ross—Hollywood makes it clear he has no problem with the team owner. Later, Hollywood, Dan, and Brittney dive into breaking F1 news after Red Bull Racing fires team principal Christian Horner. They break down what it means for the team and touch on Brad Pitt’s upcoming F1 movie. Things get spicy when the text line lights up, and a caller—who might think Hollywood works in the Dolphins front office—has a lot to say. Solana from the Hoch, Crowder & Solana show joins to give his honest take on the Dolphins heading into training camp. Are they better on paper than last season? He sticks around to break down the Heat’s offseason, the Norman Powell trade, and their latest draft pick. In the final hour, things veer off the sports path with a Hotels vs. Airbnb debate (Hotels take the win), another round of F1 talk, Hollywood’s new Costco membership, and Solana’s Home Depot drill story.…
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The Joe Rose Show

1 (HR 4) Hotels > Airbnbs and Other Unpopular Opinions 34:13
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Hollywood, Dan Day are joined by Solana once again in the last hour, we veer off the road of sports just a little as we get into an Airbnb vs Hotels discussion, the consensus is that Hotels are better! We took another opportunity with Solana to get into the F1 news that team principal Christian Horner was fired from Red Bull Racing. It was Brittney’s time to shine once again! The guys held onto Solana for one more segment to talk about Hollywood's new Costco membership as well as Solana’s Home Depot drill story!…
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The Joe Rose Show

1 (HR 3) Dolphins Outlook & Heat Moves with Solana 35:45
35:45
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Solana from the Hoch, Crowder & Solana show joins the morning crew to break down his thoughts on the upcoming Miami Dolphins season. Are the Fins better on paper than they were last year? Solana weighs in with his honest take and what he expects from the team heading into training camp. We keep Solana around for more as our resident Miami Heat insider, diving into what the Heat have done this offseason. Is he happy with the Norman Powell trade? What does he think about the Heat’s new draft pick? We get into all of it as Solana shares his insight on where things stand for the Heat heading into next season.…
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The Joe Rose Show

1 (HR2) F1 Firings & Dolphins Confusion: Who Does Hollywood Work For? 30:03
30:03
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Hollywood, Dan Day, and Brittney get into some F1 talk after news hits this morning that Team Principal for Red Bull Racing was fired this morning. They get into what this means for the team, as well as Brad Pitt and the F1 movie! The text line gets a little spicy as we open the phone lines to a caller who had a lot to say to Hollywood, we aren’t really sure who he thought Hollywood was but we think he thinks that he works in the Dolphins front office?…
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The Joe Rose Show

1 (HR 1) Tennis Showdowns, Golf Throwdowns & Ross Talk 40:30
40:30
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Hollywood is joined by Dan Day today as they kick things off with some Tennis, as we look ahead to the much anticipated match between American Ben Shelton and number one player in the world Jannik Sinner We then pivot pretty heavily after Hollywood shows Dan a viral golf fight, between a commoner and a former NHL player. The guys get into some Dolphins talk as a texter brings up Steven Ross, Hollywood says he does not have a problem with Ross!…
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The Joe Rose Show

1 The Joe Rose Show Full 7-8-25 : The national media Dog Pile on the Miami Dolphins 1:59:06
1:59:06
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In Hour 1 of the Joe Rose Show, Hollywood, Dan Day and Trevor Harris are in for Joe today. We talk about Asante Samuel joining the party on Dunking on Mike McDaniel, and Chris Grier for being total Pushovers to the players, etc. We also talk about the news of the Miami Heat trading for Norman Powell, and we take your texts on the latest news and headlines. In Hour 2 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. They also get into the weeds of participation trophies in youth sports and who needs to be in charge of it. They talk about the current state of the Miami Heat on whether to blow it up or not. In Hour 3 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. Kyle Crabs from Locked on Dolphins & A to Z Sports talks to Hollywood & Dan Day about the latest going on with the Miami Dolphins. He also gives his thoughts on the latest clip that’s going viral, with Asante Samuel Sr calling out the Dolphins organization. In Hour 4 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. We talk about the anniversary of the Lebron decision, how the heck did Jim Gray get so many gigs or run-ins with many prominent people? We also mention the Miami Marlins, yes, the Miami Marlins, the local baseball team in town, about the run they're on as well.…
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The Joe Rose Show

1 HR 4: The Dog Pile of the Miami Dolphins continues and 15th Anniversary of the Lebron Decision 17:04
17:04
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In Hour 4 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. We talk about the anniversary of the Lebron decision, how the heck did Jim Gray get so many gigs or run-ins with many prominent people? We also mention the Miami Marlins, yes, the Miami Marlins, the local baseball team in town, about the run they're on as well.…
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The Joe Rose Show

1 HR 3: The Dolphins' front office is scared of their players 40:42
40:42
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In Hour 3 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. Kyle Crabs from Locked on Dolphins & A to Z Sports talks to Hollywood & Dan Day about the latest going on with the Miami Dolphins. He also gives his thoughts on the latest clip that’s going viral, with Asante Samuel Sr calling out the Dolphins organization. We also talk about the anniversary of Lebron james' decision to come to Miami Heat…
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The Joe Rose Show

1 Kyle Crabs Locked on Dolphins: doesn’t remember seeing Asante Samuel Sr taking snaps for Mike McDaniel. 20:45
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Kyle Crabs from Locked on Dolphins & A to Z sports talks to Hollywood & Dan Day about the latest going on with the Miami Dolphins. He also gives his thoughts on the latest clip that’s going viral with Asante Samuel Sr calling out the Dolphins organization.
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The Joe Rose Show

1 HR 2: The Dolphins dogpile continues on & Do we blow it up or nah? 38:55
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In Hour 2 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris continue to talk about the dunk fest by Asante Samuel on the Miami Dolphins. They also get into the weeds of participation trophies in youth sports and who needs to be in charge of it. They talk about the current state of the Miami Heat on whether to blow it up or nah.…
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The Joe Rose Show

1 HR 1: Asante Samuel joins the party on Dunking on the Miami Dolphins 22:24
22:24
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In Hour 1 of the Joe Rose Show, Hollywood, Dan Day and Trevor Harris are in for Joe today. We discuss Asante Samuel joining the party, dunking on Mike McDaniel, and Chris Grier being total Pushovers to the players, among other topics. We also talk about the news of the Miami Heat trading for Norman Powell, and we take your texts on the latest news and headlines.…
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The Joe Rose Show

In Hour 1 of the Joe Rose Show, Hollywood, Dan Day and Trevor Harris are in for Joe today. They talk about the NFL as almost everyone stayed out of trouble during the 4th of July Weekend. We discuss the dolphins, who are in a make-or-break year, coming up for Tua and Mike McDaniel this upcoming year. We touch on USA Soccer losing 2-1 to Mexico Sunday in the Gold Cup final. We talk about how important this year's Miami Hurricanes football season is since their schedule is very favorable. We touch on the Miami Heat offseason and how quiet they are in free agency. In Hour 2 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris. They talk about the Dolphins' expectations, especially for Tua and Mike McDaniel. They talk about what Darren Waller can bring to this offense, as he took a year off from football. We briefly talk about Caitlin Clark and people’s outrageous takes on how the fever is better without her, and so much more. In Hour 3 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris. They talk to Doug Plagnes, the radio voice of the Florida Panthers. They talk about the free agency for the Florida Panthers. They also go in-depth on the Card game, why you should try collecting cards and so much more. We also talk about the current Bradley Beal Situation if he’s going to sign with the Heat if he’s gonna get bought out. We also take your texts about the Miami Dolphins and more. In Hour 4 of the Joe Rose show, Hollywood, Dan Day, and Trevor Harris talk to the voice of the Miami Hurricanes, Joe Zagacki, as they talk about the Miami Hurricanes' season coming up this football. We ask Joe if we’re gonna see Bill Belicheck show up at ACC media day and talk to the media members. We also talk about how expensive it is to be an NFL fan when watching football this year, and we also take your texts.…
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The Joe Rose Show

1 HR 1: The national Media has jumped on the bandwagon with the Negative Dolphin fan on Tua & Mike McDaniel 41:11
41:11
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In Hour 1 of the Joe Rose Show, Hollywood, Dan Day and Trevor Harris are in for Joe today. They talk about the NFL as almost everyone stayed out of trouble during the 4th of July Weekend. We discuss the dolphins, who are in a make-or-break year, coming up for Tua and Mike McDaniel this upcoming year. We touch on the USA Soccer team losing 2-1 to Mexico on Sunday in the Gold Cup final. We talk about how important this year's Miami Hurricanes football season is since their schedule is very favorable. We touch on the Miami Heat offseason and how quiet they are in free agency.…
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The Joe Rose Show

1 HR 2: Expectations are higher than ever for the Miami Dolphins in 2025 40:50
40:50
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In Hour 2 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris. They talk about the Dolphins' expectations, especially for Tua and Mike McDaniel. They talk about what Darren Waller can bring to this offense, as he took a year off from football. We briefly talk about Caitlin Clark and people’s outrageous takes on how the fever is better without her, and so much more.…
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The Joe Rose Show

1 HR 3: The Dolphins can’t read the room in any situation 40:15
40:15
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In Hour 3 of the Joe Rose Show, Hollywood, Dan Day, and Trevor Harris. They talk to Doug Plagnes, the radio voice of the Florida Panthers. They talk about the free agency for the Florida Panthers. They also go in-depth on the Card game, why you should try collecting cards and so much more. We also talk about the current Bradley Beal Situation if he’s going to sign with the Heat if he’s gonna get bought out. We also take your texts about the Miami Dolphins and more.…
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The Joe Rose Show

1 HR 4: Will Bill Belichick talk at ACC media day?? 38:45
38:45
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In Hour 4 of the Joe Rose show, Hollywood, Dan Day, and Trevor Harris talk to the voice of the Miami Hurricanes, Joe Zagacki, as they talk about the Miami Hurricanes' season coming up this fall. We ask Joe if we’re gonna see Bill Belicheck show up at ACC media day and talk to the media members. We also talk about how expensive it is to be an NFL fan when watching football this year and We also take your texts.…
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The Joe Rose Show

1 Joe Zagacki Miami Hurricanes talks about Carson Beck needs to be the guy 18:41
18:41
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Joe Zagacki, as they talk about the Miami Hurricanes' season coming up this fall. We ask Joe if we’re gonna see Bill Belicheck show up at ACC media day. We also talk about the roster and more
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The Joe Rose Show

1 Doug Plagnes, Florida Panthers Radio Voice: There’s a big-time buzz when the Florida Panthers come to town 24:06
24:06
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Doug Plagens talks to Hollywood and Dan Day about NHL free agency for the Florida Panthers. Hollywood and Doug go in depth on the Card game and why you should try collecting cards and so much more.
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The Joe Rose Show

On this episode of She's Got Next with Jordan Robinson, Jordan is joined by sports anchor and reporter, Cindy Brunson! Cindy briefly talks about her time as a WNBA Broadcaster and gets into the expansion of the league. Jordan also provides more context into WNBA expansion in "The Business of Women's Sports."…
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The Joe Rose Show

1 Best of Dolphins on WQAM: Jalen, Jonnu Out; Minkah, Waller In 1:27:11
1:27:11
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The best conversations about the Dolphins The Joe Rose Show, Tobin & Leroy, and Hochman, Crowder & Solana. Diving into a fascinating week for the Fins that saw them send Jalen Ramsey and Jonnu Smith to the Steelers in a deal that got them Minkah Fitzpatrick before landing Darren Waller.
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The Joe Rose Show

1 Thursday's Joe Rose Show - Full Show 7/3 2:11:44
2:11:44
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Today on the show we discuss Dolphins fans frustration being at an all time high and how it’s sad they don’t seem to be one of the many teams who will be contenders. It was a wild week for the Dolphins, what could be up next for them? The Marlins streak comes to a controversial end and Kim Bokamper hits us with some old school takes. Our guys Chris Perkins also stopped by to talk about the Dolphins crazy week.…
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The Joe Rose Show

1 HR 4 - Bokamper has some old school hot takes for us 20:39
20:39
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In hour four Bo has some old school hot takes and a Dolphins trip down memory lane
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The Joe Rose Show

1 HR 3 - It's been quite the week for the Miami Dolphins! 41:10
41:10
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In hour three we recap a wild week for the Dolphins with Chris Perkins stopping by
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The Joe Rose Show

1 Chris Perkins weighs in on a busy week for the Miami Dolphins 21:05
21:05
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The Sun-Sentinel's Chris Perkins on all the trades the Dolphins have made this week and where the team is now as we get closer to the start of training camp.
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The Joe Rose Show

1 HR 2 - The Dolphins have a new hope salesman 43:25
43:25
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In hour two we are joined in studio by the Dolphins newest hope salesman
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The Joe Rose Show

1 HR 1 - Dolphin fan frustration is at an all time high 26:29
26:29
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In hour one we get into why Dolphins fan frustration has reached a tipping point and sadly the Marlins had their win streak snapped by an umpire getting in the way.
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The Joe Rose Show

1 Wednesday's Joe Rose Show - Full Show 7/2 2:39:56
2:39:56
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Today on the show we get into the head scratching trade for tight end Darren Waller and what can he realistically be expected to contribute to the team. Duncan Robinson is moving on from the Heat, is there anything left for them to do and the Marlins win their 8th straight. Today we were joined by Omar Kelly of the Miami Herald and Pro Football Talk’s Mike Florio.…
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The Joe Rose Show

1 HR 4 - Joe tells a story from a dinner with Marino and Kelly and Mike Florio with some strong words for the Miami Dolphins 25:33
25:33
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In hour four Joe tells us a great story from a dinner with Marino and Kelly and we are joined by Pro Football Talk’s Mike Florio who had some strong things to say about the Dolphins current mess.
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The Joe Rose Show

1 Mike Florio - Dolphins are the only team going through these issues and is Tua a franchise QB? 16:46
16:46
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Pro Football Talk's Mike Florio has some harsh things to say about the current state of the Miami Dolphins
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The Joe Rose Show

1 HR 3 - Realistic expectations for Darren Waller 42:24
42:24
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In hour three we give our realistic expectations for Darren Waller and we look at the 2026 QB draft class
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