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Ep 543: DraftKings’ Lori Kalani on AI, Data & Player Safety
Manage episode 490329145 series 3468725
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In this special episode of the iGaming Daily Podcast, recorded live at the SBC Summit Americas, we explore the evolving landscape of responsible gaming with Lori Kalani, DraftKings’ first-ever Chief Responsible Gaming Officer. With 20 years of consumer protection law experience and personal ties to the gambling world from her upbringing in Las Vegas, Lori offers a unique, insider perspective on player safety, sustainable play, and the future of the gaming industry. Discover how DraftKings is using technology and education to make responsible gaming tools like "My Stat Sheet" part of everyday play—normalising healthy gambling habits and breaking the stigma around using them.
In this conversation, as part of the panel session 'It’s More Fun When It’s For Fun: In Conversation With...' Lori explains how DraftKings identifies at-risk player behaviour patterns using data analytics and large language models (LLMs)—not just tracking spending but also customer communications for early intervention.
We also dive into the work of the Responsible Online Gaming Association (ROGA)—a coalition of eight major operators committed to setting industry-wide responsible gaming standards. Learn about their proactive initiatives like the "Know Your Play" program for college students and plans for a national self-exclusion database, helping protect vulnerable players and keeping them safe from unregulated black market operators.
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Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.
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