The Secret to Guest Loyalty? It Starts with a Great Mattress

Host Planet

In this episode of the Host Planet Podcast – sponsored by Hostfully – we’re joined by Johanne Hedges, Co-Founder of LiBi, to explore how short-term rental hosts and property managers can build stronger guest loyalty – and boost revenue in the process. Johanne shares insights on how to elevate the guest experience through simple, hotel-inspired touches.

From the power of a good mattress to the psychology behind premium add-ons, Johanne reveals how LiBi is helping operators across all budgets create memorable stays while monetising smartly. Whether you're new to the industry or scaling fast, this episode is packed with practical advice you can implement right away.

Key takeaways:

* Why many hosts overlook the importance of understanding their true guest experience.

* Simple ways to upsell and increase your revenue – from high-earning items to everyday essentials.

* How LiBi’s plug-and-play platform helps you stand out while staying within budget.

There are shout-outs for yhangry and James Varley during the episode, plus a sponsor mention for Hostfully.

0:07 Where are hosts falling short when it comes to building loyalty?

1:17 How important is it for owners to understand the guest experience they are offering?

1:59 What can we learn from hotels?

3:41 Get a good mattress!

4:18 What can operators do to stand out?

5:24 Upselling traction

7:37 Shout about your USPs

8:50 LiBi

11:16 LiBi can suit any budget

12:53 Working with LiBi and the most popular products

14:44 The high-earning commission items

15:34 The best ways of upselling

18:08 LiBi integrations

18:59 LiBi website:

19:46 Favourite brand: yhangry

20:25 Individual shout-out: James Varley

21:06 Go back to basics

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Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1

Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C

Email Frank: [email protected]

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Guest: Johanne Hedges: https://www.linkedin.com/in/johanne-hedges-cofounder-libi/

Company: LiBi: https://www.libiloves.com/

Episode to check next: The Smart Way to Price Your Vacation Rental: https://www.youtube.com/watch?v=YsHYwAUreLs&t=3s

Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: [email protected]

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