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Episode 57: IT Service Level Management
Manage episode 492953066 series 3675981
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Service level agreements define performance expectations between IT and the business. In this episode, you will learn how to audit SLA creation, monitoring, breach handling, and vendor service reporting. These concepts are tested frequently in Domain 4, especially in questions that examine governance and performance alignment. Ready to start your journey with confidence? Learn more at BareMetalCyber.com.
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