Best Call Center Operations Podcasts (2025)

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194 | MCP Servers Demystified: The Simple Way to Supercharge AI for Your Business with Kate Shevchenko 34:30

2h ago34:30

34:30

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ You've heard the term "MCP server" floating around. Maybe even seen it trending on LinkedIn. But what is it really? And more importantly — how can you…

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193 | AI will eliminate 50% of entry jobs, AI Blackmailing it’s operators, Unauthorized AI usage is putting companies at risk and more important AI news for the week ending on May 30, 2025 58:55

3d ago58:55

58:55

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Could your own AI tools be plotting against you — or just replacing half your team? This week’s AI headlines are straight out of a techno-thriller: AI…

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Listen to This Before You Build or Buy an AI Auto QA Platform 26:26

5d ago26:26

26:26

Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …

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192 | Create AI images like a pro! Using New ChatGPT, Midjourney, and Open Source with Luka Tisler 38:28

7d ago38:28

38:28

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ AI-generated visuals have become table stakes. But what if you're still playing checkers while others are playing 4D chess? In this session, we’re bre…

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191 | The craziest week in AI news history 🤯 Microsoft, Google, Anthropic and OpenAI major announcements, and more important AI news for the week ending on May 23rd, 2025 56:26

10d ago56:26

56:26

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Is your business ready for the AI-powered arms race of the century? This wasn’t just another week in tech — it was the week. Microsoft revealed its pl…

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190 | Behind the Curtain: AI Image Generation That Actually Works for Business with Ross Symons 52:00

14d ago52:00

52:00

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey Most business leaders know AI can generate stunning visuals. But turning that potential into real, consistent, on-brand creative? That’s where most teams get stuck. In this live session, we’re pulling back the curtain. Ross Symons will walk us through the exact workflows he t…

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189 | The end of the internet as we know it, Higher education AI crisis, AI avatars influencing court cases, and more important AI news for the week ending on May 16th, 2025 51:05

17d ago51:05

51:05

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey Is the internet as we know it about to vanish? Recent data shows a dramatic shift—9 out of the top 10 websites are losing traffic while AI tools like ChatGPT are skyrocketing. The era of web browsing is transforming, and if your business relies on old-school web traffic, you …

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102 S12 Ep 08 – La Familia at War: 7th SFG(A) “Red Empire” Adapts to Large Scale Combat Operation w/COL Nelson, CSM Dunn, & CW5 Villareal 46:59

19d ago46:59

46:59

The Joint Readiness Training Center is pleased to present the one-hundredth-and-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are the command team for 7th Special Forces Group (Airborne). COL Patrick “Pat” Nelson is the Commander of 7th SFG(A). C…

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188 | AI Agents in Action: How to Build a Business-Ready Agent W/out Writing Code with Pooja Jain 47:54

21d ago47:54

47:54

Everyone’s talking about AI Agents, But few are showing how to actually use it in a way that saves time, uncovers real insights, and drives business decisions. In this live episode of Leveraging AI, Pooja Jain — founder of PowerUp AI and one of LinkedIn’s rising AI educators — is going to take you step-by-step through the exact process she uses to …

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187 | Sam Altman’s Senate Testimony, Companies Leveraging AI for cross industry expansion, OpenAI Will NOT become a for-profit, and other important AI news for the week ending on May 9th, 2025 49:51

24d ago49:51

49:51

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Save $100 with promo code LEVERAGINGAI100 Are U.S. companies ready to lead the AI revolution? Sam Altman's testimony before the U.S. Senate just set t…

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101 S11 Ep 07 – Understanding the Challenge of the Dragon: Decoding China’s People’s Liberation Army’s Tactics and Strategy w/Mr. Peter Wood of the Foreign Military Studies Office 1:00:07

26d ago1:00:07

1:00:07

The Joint Readiness Training Center is pleased to present the one-hundredth-and-one episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Senior Intelligence Observer-Coach-Trainer for the Intelligence Task Force, COL Cory Reiter on behalf of the Commander of Ops Group (COG). Today’s guest is the senior military analyst at the China…

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187 | How Top Creators Use AI to Create Scroll-Stopping LinkedIn Content with MJ Jaindl 47:19

28d ago47:19

47:19

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Save $100 with promo code LEVERAGINGAI100 What if you could create LinkedIn content that looks like it was designed by a pro—and you didn’t even open …

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186 | Background check for AI Agents, AI work force benefits challenged, AI risks mounting, and more important AI news for the week ending on May 2nd 2025 55:26

1M ago55:26

55:26

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Save $100 with promo code LEVERAGINGAI100 Is your AI assistant more trustworthy than your last hire? From agent background checks to economic stagnati…

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100 S01 Ep 36 – Order in Chaos: The Art of Synchronizing Battalion Operations in Large-Scale Combat Operations w/the JRTC TF-2 Team 55:44

1M ago55:44

55:44

The Joint Readiness Training Center is pleased to present the one-hundredth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are all seasoned observer-coach-trainers (OCTs) from Task Force Two (IN BN). LTC Andrew “Andy” Smith is the TF Senior for TF-2 (IN BN). MAJ M…

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185 | Boost Sales With an AI Agent That Researches, Reports & Preps Sales Calls with Ashleigh Stearn 42:17

1M ago42:17

42:17

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ AI agents that do the heavy lifting in the sales process sound amazing “… but how do I actually do this?” If you asked yourself this question - this s…

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184 | AI “Frontier Companies” Replacing Traditional Companies, AI Education Outpacing College Degrees, Risks of Not Using AI and Using AI Are Growing, and More Must-Know AI News for the Week Ending on ... 53:26

1M ago53:26

53:26

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ Are you ready for the AI-powered business revolution — or will you be left managing a ghost town of outdated workflows? In this weekend episode, host …

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099 S01 Ep 35 – From Wargaming to Warfighting: Military Decision Making Process That Delivers in Large-Scale Combat Operations w/the JRTC BC2 Team 1:02:17

1M ago1:02:17

1:02:17

The Joint Readiness Training Center is pleased to present the ninety-nineth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the LTC Westly “West” LaFitte, the Brigade Executive Officer Observer-Coach-Trainer for Brigade Command & Control on behalf of the Commander of Ops Group (COG). Today’s guests are two other senior members of …

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183 | 15 Mind-Blowing Use Cases for the New ChatGPT Image Generation with Isar Meitis 49:11

1M ago49:11

49:11

👉 Fill out the listener survey - https://services.multiplai.ai/lai-survey 👉 Learn more about the AI Business Transformation Course starting May 12 — spots are limited - http://multiplai.ai/ai-course/ AI image generation just got a major glow-up — and if you’re a business leader, it’s time to stop sleeping on it. ChatGPT’s new image generation capab…

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182 | Sam Altman’s Vision of the AI Future, ChatGPT Goes All-In on Vibe Coding, Enterprise AI Disruption & more Top AI News form the week ending on Apr 18 53:48

1M ago53:48

53:48

Is the AI race moving too fast for its own good? In this episode of Leveraging AI, we unpack Altman’s revealing TED Talk, OpenAI’s silent safety rollback, and why ChatGPT just went all-in on vibe coding, enterprise disruption, and social media dominance. This week’s AI news is anything but boring — and has massive implications for business leaders.…

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2025 Geek Gauge CCaaS Rankings! 18:24

2M ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

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098 S03 Ep 10 – No Shortcuts to Proficiency: Closing the Gap in Small Unit Lethality and Readiness 50:01

2M ago50:01

50:01

The Joint Readiness Training Center is pleased to present the ninety-eighth episode to air on ‘The Crucible - The JRTC Experience. Hosted by the Task Force Senior for the TF-1 (IN BN), LTC Charles “Chuck” Wall on behalf of the Commander of Ops Group (COG). Today’s guest is the First Sergeant for Headquarters and Headquarters Company of Operations G…

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181 | How to Ideate, Generate, and Animate Scroll Stopping Images and Videos with Arminas Valunas 43:00

2M ago43:00

43:00

Creating content with AI sounds great — until you're staring at a blank prompt wondering what to do next. In this power-packed live session of Leveraging AI, AI visual wizard Arminas Valūnas will walk you through a clear, repeatable process to turn business ideas into eye-catching images and videos using AI — all without needing a design degree. Yo…

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180 | Will AI get out of control by mid 2027? Super-Agent is showing off amazing results, Google AI is taking center stage, and many more important AI news for the week ending on April 12, 2025 49:52

2M ago49:52

49:52

Could your job—or your entire company—be replaced by a million AI-powered robots by 2027? This week’s episode of Leveraging AI is packed with breakthroughs that business leaders can’t afford to ignore. From Google's jaw-dropping AI showcase at Cloud Next to sobering predictions of superintelligence spinning out of control, we cover the AI headlines…

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097 S01 Ep 34 – Warfighting at Scale: Planning, Leadership, and Lessons Learned in Large-Scale Combat Operations w/LTG Anderson of XVIII Airborne Corps 57:06

2M ago57:06

57:06

The Joint Readiness Training Center is pleased to present the ninety-seventh episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guest is the Commanding General for XVIII Airborne Corps, LTG Gregory Anderson. The XVIII Airborne Corps was founded in January of 1942 just five w…

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179 | Beyond the Buzz: How to create AI Agents that provide Real Business value with Tom Winter 52:36

2M ago52:36

52:36

AI Agent hype is everywhere—but what does it actually take to build an AI agent that delivers results? Not just one that chats back in clever text, but one that does real, meaningful work inside your business processes. In this live, tactical session, we’re walking you through the step-by-step method to combine workflows and agents into real-world …

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178 | AI is storming into higher education, Vibe Everything (not just coding), How to Learn AI, AI finds diamonds in Minecraft, and more AI news you need to know for the week ending on April 4, 2025 50:32

2M ago50:32

50:32

Is your business ready for a world where AI not only learns on its own—but teaches others to do the same? From top universities using AI to teach students critical thinking, to self-spawning AI agents, to a digital brain finding diamonds in Minecraft, this episode is your all-access pass to what just happened in AI—and how it affects your business …

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What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

2M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

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096 S04 Ep 05 – Drones in the Fight: Small Unmanned Aircraft Systems at Echelon during Large-Scale Combat Operations w/LTC Mason Thornal & CW3 Jerrad Rader 43:43

2M ago43:43

43:43

The Joint Readiness Training Center is pleased to present the ninety-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the BDE Command & Control (BCT HQ), LTC Timothy Price on behalf of the Commander of Ops Group (COG). Today’s guests are the notorious “Geronimo 06,” LTC Mason Thornal, and a seasoned …

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177 | Building High-Impact Video Awareness Campaigns with AI with Margarida Barreto 45:28

2M ago45:28

45:28

Ever wondered how to create awareness campaigns that not only grab attention but make a real impact? Margarida Barreto and I are going live to show you how it’s done—step by step. -✨ Margarida will share her expert workflow for building awareness videos using cutting-edge AI tools like ChatGPT, MidJourney, and more. This isn’t just theory. We’ll ta…

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176 | ChatGPT’s Change Everything (Again) with a New Image Generator, AI Boosts productivity by 37%, Capabilities Doubling Every 7 Months, AI Doctors & Teachers Will Be as Common as Cellphones – and more ... 55:57

2M ago55:57

55:57

Is your business ready for an AI teammate who works faster, costs less, and never takes a sick day? This week, the AI landscape didn’t just evolve—it exploded. From Harvard-backed research showing AI-powered individuals outperform entire teams, to OpenAI’s shockingly good new image generator, the future of business just took another quantum leap. A…

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095 S05 Ep 03 – Blood, Sweat, and Battlefield Medicine: Medical Operations in Large-Scale Combat Operations w/two JRTC Medical Professionals 53:02

2M ago53:02

53:02

The Joint Readiness Training Center is pleased to present the ninety-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the TF Sustainment (BSB / CSSB), LTC Bruce Roett on behalf of the Commander of Ops Group (COG). Today’s guests are two seasoned medical professionals with TF Sustainment (BSB / CSSB),…

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The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

2M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

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175 | Stop Wasting Time! Automate Repetitive Tasks with Custom GPTs with Isar Meitis 29:32

2M ago29:32

29:32

Are you still manually repeating the same tasks in your business? Repetitive work slows you down, drains your team, and steals time from high-value strategy. But what if you could automate those tasks with AI—without hiring a developer? In this episode of Leveraging AI, Isar Meitis breaks down how business leaders can build powerful, no-code AI aut…

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174 | NVIDIA's big announcements, The US-China AI war intensifies, Microsoft-Open AI frenemies relationship evolves and more important AI news for the week ending on March 21, 2025 46:57

2M ago46:57

46:57

What happens when AI outpaces the systems we built to control it? In this AI news episode of Leveraging AI, we’re unpacking a whirlwind week in tech—from Nvidia’s trillion-parameter dreams to robots doing backflips, AI wars with China, and Claude finally learning to Google. We break down the strategic moves, global tensions, and bleeding-edge break…

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094 S02 Ep 17 – Leadership at Echelon & the Sergeant Major’s Impact on Warfighting within the BCT w/CSM Michael Hall 48:52

2M ago48:52

48:52

The Joint Readiness Training Center is pleased to present the ninety-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guest is a familiar face on The Crucible, the former Command Sergeant Major of Ops Group (CSMOG), CSM Michael Hall. This episode explores the evolvi…

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173 | ChatGPT vs. Google Colab in the ultimate data analysis showdown with Isar Meitis 33:23

3M ago33:23

33:23

Data-driven decisions = better business results. But what if you don’t have a data science team or technical skills? That’s where AI comes in. In this hands-on webinar, we’ll show you two powerful ways to analyze business data—using ChatGPT and Google Colab—without writing a single line of code, or having any technical background. Whether it’s fina…

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172 | AI agents are taking over, Google is on fire with AI releases, using AI to talk to animals, and many more important AI news for the week ending on March 14, 2025 44:08

3M ago44:08

44:08

The AI revolution isn’t slowing down—if anything, it’s sprinting forward. This week, we’re diving into the latest AI breakthroughs, including Google’s relentless AI releases, the rise of Manus—China’s viral AI agent—and OpenAI’s latest play to dominate the industry. Oh, and we might just be on the verge of using AI to talk to animals. (Yes, really.…

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093 S01 Ep 33 – Large-Scale Combat Operations Symposium 2024 w/COL Ricky Taylor 2:03:25

3M ago2:03:25

2:03:25

The Joint Readiness Training Center is pleased to present the ninety-third episode to air on ‘The Crucible - The JRTC Experience’ and the fourth* annual Large Scale Combat Operations Symposium. Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are all seasoned observer-coach-trainers (OCTs) from across Operations Group, L…

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171 | The Ultimate Battle of Deep Research: (ChatGPT vs Gemini vs Perplexity vs Grok vs YOU) 36:56

3M ago36:56

36:56

Deep research tools are changing the game for business professionals, but which one truly delivers? ChatGPT, Gemini, Perplexity, Grok-3, and You.com each take a different approach—so how do they compare? In this episode of Leveraging AI, we put these tools to the test! We analyzed real-world business use cases, compare their strengths and weaknesse…

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Leveraging Technology for Smarter Healthcare Operations 36:42

3M ago36:42

36:42

In this episode of Senior Housing Unfiltered, host Tod Petty is joined by co-host Deionte Meredith Davis to explore the evolving role of technology in healthcare operations. Sponsored by Fynn.io, a leader in AI-driven healthcare data solutions, and AccuShield, a provider of visitor sign-in and entry management solutions, this discussion dives into …

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170 | AGI and ASI are coming and we are NOT READY, Is GPT 4.5 better than 4o? And more AI news for the week ending on March 8th, 2025 41:13

3M ago41:13

41:13

Are we truly on the brink of Artificial General Intelligence (AGI)? Or are we underestimating how unprepared we are for what’s coming? In this episode of Leveraging AI, we dive into the latest AI breakthroughs, the geopolitical arms race for AI supremacy, and the government’s struggle to keep up. With insights from top AI policy advisors and newly …

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092 S01 Ep 32 – The Backbone of the Battlefield: Command Sergeants Major in Large-Scale Combat w/CSM Oracio Pena and CSM Michael Hall 44:16

3M ago44:16

44:16

The Joint Readiness Training Center is pleased to present the ninety-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the BDE Command & Control (BCT HQ), LTC Timothy Price on behalf of the Commander of Ops Group (COG). Today’s guests are two senior command sergeants major, CSM Oracio Pena and CSM Mi…

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169 | AI-Powered Lead Gen: Automate Hyper-Personalized Content That Grows Sales with Lanny Heiz 42:05

3M ago42:05

42:05

Without clients you do not have a business. With the right clients you have a thriving business with much higher margins, AI is a game-changer for sales and marketing. But how do you actually implement AI to create high-impact, personalized content and automate lead generation at scale? In this episode of Leveraging AI, we have Lanny Heiz who share…

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168 | When it rains it pours, 3 leading models in one week, AI training is critical, Alexa+ release, and more AI news you need to know for the week ending on Feb 28th 43:58

3M ago43:58

43:58

Is AI innovation moving too fast for its own good? This past week has been nothing short of an AI whirlwind. In just a matter of days, we’ve seen three major AI model releases—Claude 3.7, GPT-4.5, and Alibaba’s latest breakthrough—each with game-changing implications. But is OpenAI’s latest move a sign of strength or just a response to competitive …

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091 S01 Ep 31 – Planning in a Whirlwind - Myths, Realities, and the Need to Do Military Decision Making Process in Large Scale Combat Operations w/the JRTC BC2 Team 1:14:05

3M ago1:14:05

1:14:05

The Joint Readiness Training Center is pleased to present the ninety-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the LTC Westly “West” LaFitte, the Brigade Executive Officer Observer-Coach-Trainer for Brigade Command & Control on behalf of the Commander of Ops Group (COG). Today’s guests are two other senior members of B…

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167 | Build an AI Dream Team That Works for You In Different Role & Personalities with Kay Stoner 48:09

3M ago48:09

48:09

AI isn’t just a tool—it can be your dream team. Jim Collins says that having the right people in the right seats is the most important factor in business success. What if you could build your AI dream team? Define the roles and personalities of each AI participant that would complement and balance each other. In this hands-on webinar, AI expert Kay…

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Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 20:00

3M ago20:00

20:00

Send us a text Traditional contact center metrics like Average Handle Time and Customer Satisfaction scores have served the industry well for decades. But as AI transforms how we serve customers, through virtual agents, agent assistance tools, auto-quality assurance, and intelligent summarization, yesterday's KPIs are no longer enough. In this grou…

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166 | Grok-3 is No. 1 on the AI Leaderboard, ChatGPT 4.5 and 5 and Claude 4 are around the corner, AI impact on the workforce and other important AI news for the week ending on February 21, 2025 50:23

3M ago50:23

50:23

Is Grok-3 officially leading the AI race? In this episode of Leveraging AI, we break down how Elon Musk’s latest model just outpaced OpenAI—and why it matters for your business. Plus, get the latest on upcoming releases like ChatGPT 4.5, GPT-5, and Claude 4, and what these advancements mean for your competitive edge. We also dive into how AI is res…

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090 S10 Ep 03 – Breaking Down the Battlefield: Intel’s Role in Targeting and Decision-Making within the Brigade Combat Team w/the JRTC Intel Team 1:04:54

3M ago1:04:54

1:04:54

The Joint Readiness Training Center is pleased to present the ninetieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the BDE Command & Control (BCT HQ), LTC Timothy Price on behalf of the Commander of Ops Group (COG). Today’s guests are three seasoned Observer-Coach-Trainers across the intelligence war…

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165 | Making Data Collection in Forms Effortless with AI: A Deep Dive with Aytekin Tank of Jotform 38:16

4M ago38:16

38:16

Are forms finally dead? Let’s be real—no one wakes up excited to fill out a form. Yet, businesses rely on forms to collect crucial data. The problem? They're outdated, static, and often frustrating for users. But what if AI could make data collection seamless, conversational, and even enjoyable? That’s exactly what Aytekin Tank, CEO of JotForm, is …

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