Customer Journey Mapping Podcasts

Customer Journey Mapping public

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1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Dr. Joseph A. Michelli

590

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24h ago24h ago

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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

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The Delighted Customers Podcast with Mark Slatin

Mark Slatin | The Agile Brand

141

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4d ago4d ago

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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Your Customer, Your Success

Gary Marra

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5d ago5d ago

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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...

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VOC True North

Chetan Bhatt

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14d ago1w ago

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Ever wonder why some start-ups skyrocket while others crash and burn? The secret lies at the intersection of Marketing, Product, and a deep obsession with your Customer. In this podcast, we'll explore how successful teams don't just understand their customers—they live, breathe, eat, and sweat their every need. Join us for actionable strategies that transform customer insights into growth. Your start-up's next breakthrough might be just one episode away.

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B2B Agility™ with Greg Kihlström

The Agile Brand

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10d ago1w ago

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From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The show looks at B2B success in a variety of ways, all with a focus on the intersection of sales, marketing & technology. Guests will represent brands, consultancies, and platforms that enable B2B marketers to do their best work.

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Customer First Thinking

Stephen Shaw

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24d ago3w ago

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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...

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The Master Your Business Podcast

Deirdre Martin

125

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6d ago6d ago

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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...

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7 Minute Leadership

Paul Falavolito

342

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20h ago20h ago

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Join EMS Chief Paul Falavolito on a Leadership Journey: Empowering Strategies for Modern Leaders.

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Insights Unlocked

UserTesting

31k

177

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7d ago0w ago

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...

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The Customer Success Playbook

Kevin Metzger and Roman Trebon

131

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2d ago2d ago

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...

1
Onboarding Therapy

Arrows Podcast Network

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3M ago12w ago

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.

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Contractor Growth Network

Logan Shinholser

528

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11d ago1w ago

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Growing up as the son of a successful contractor, Logan experienced firsthand the benefits of a healthy contracting business: less stress, more money, and more time for family. Now Logan runs Contractor Growth Network to help guide you on your journey to create a strong and reliable contracting business for your family. Interested in learning more? Visit contractorgrowthnetwork.com or join our Facebook group, Common Sense Contracting, today.

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Driving the Future

Capgemini

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25d ago3w ago

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Driving the Future is a podcast about where the automotive industry is going, and how not only to keep up with the rapidly changing business, but to shape it. Fueled by such factors as the climate crisis and the digital revolution, the automotive industry is changing. Whether we’re talking about autonomous cars and electric vehicles or the new customer experiences that digital technologies enable, whether it’s transforming from being an auto manufacturer into an organization that provides mo ...

1
Innovating experiences with service design | Smaply podcast

Smaply

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3y ago3y ago

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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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Food Business Marketing | Brand Strategy Tips to Build Real Food Brands

Katie Mleziva - Real Food Brands

132

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2d ago2d ago

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Looking for ways to grow your natural food business or farm business into a strong local, regional or national brand? Find actionable tips and insights from Food Brand Strategist, Katie Mleziva, to DEFINE, ALIGN, & ACTIVATE your brand strategy to set your food brand apart and align everything you do around that North Star. Focusing on cohesive, compelling, and consistent food branding will help you build a business you love and make meaningful connections with your ideal audience, team, buye ...

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Framework Focus

A SoftWriters Podcast

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4d ago4d ago

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You’re listening to ”Framework Focus,” the podcast that explores trends, innovations, and insights in the long-term care pharmacy industry. Join us as we connect the entire LTC ecosystem.

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JavaScript Jabber

Charles M Wood

712

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3d ago3d ago

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Stay current on JavaScript, Node, and Front-End development. Learn from experts in programming, careers, and technology every week. Become a supporter of this podcast: https://www.spreaker.com/podcast/javascript-jabber--6102064/support.

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The Backstory on Marketing and AI

Guy Powell

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3d ago3d ago

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Dive deep into the dynamic marketing realm in the digital age with The Backstory on Marketing and AI, hosted by Guy Powell, the visionary President of ProRelevant Marketing Solutions. This enlightening podcast is your gateway to understanding the intricate interplay between data-driven marketing strategies and cutting-edge AI technologies. Each episode brings to the table candid and insightful conversations with some of the industry's most influential leaders and analytics experts. They shar ...

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The Supportive Podcast

Help Scout

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24d ago3w ago

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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

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Don't Panic! It's Just Data

EM360Tech

140

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20d ago2w ago

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Turn data overwhelm into data-driven success. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make the most of your organization's data.

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Digital Ninjas

Opening Bell Ventures Digital Ninjas

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1+ y ago1+ y ago

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Welcome to the Digital Ninjas podcast for the people in the ecosystem of digitization who are inter-connected by data and technology initiatives, creating, using and improving informational assets to deliver value. We discuss digital components and data topics, share best practices, and professional development all of which are filled with inspiration and fun. Joining you on your data journey! Take a listen. Share a listen (repost or share a link). Like this podcast. Leave us a comment. Subs ...

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The UpstreamLife

Vishal Krishna

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1M ago5w ago

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The UpStream Life offers an editorial approach to content creation that focuses on capturing the intellectual foundations of an organization. While social media and marketing content are important, our approach prioritizes storytelling that resonates with stakeholders. Our experienced team of writers, filmmakers, and editors works closely with clients to create narratives that capture the essence of their organization. By emphasizing conversations that truly matter, we believe our approach c ...

1
Unpaved Podcast

Tom Bonnett, Katherine Moore

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5y ago5y ago

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The adventure cycling and bikepacking podcast. Join us as we travel the length and breadth of the UK, seeking out the very best off road riding in the wild and wonderful British Isles. We’re seeking out the riders, route masters, gear designers and creatives that help us get the most out of leaving the tarmac behind. Our introductory series explores the fundamental concepts of what it means to ride off road; exploring cycling history, how new communities are being born all over the country a ...

1
BarcVox. The voice of enterprise business architecture and more.

Bry Willis

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2+ y ago2+ y ago

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My name is Bry Willis. Here you can find my thoughts on topics ranging from business transformation strategy to enterprise business architecture to transformation implementation and adoption. I view transformation through a customer experience lens to solve business challenges and leveraging technology to enable solutions. Here I share decades of my experience in corporate and management consulting contexts, from my beginnings as a technologist through to my time as a consultant and advisor. ...

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The SoVerve Lounge: A Marketing Podcast

SoVerve Marketing Group

132

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27d ago3w ago

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Grab a cup of tea or café and join CEO & Marketing Director - Stephanie Rubio - as she discusses the latest in digital marketing ecosystems and hosts monthly interviews with brand-rich guest entrepreneurs to help you level up in business.

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Cliff Notes Podcast: Lead manufacturing

Tristan Bailey

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3M ago12w ago

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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...

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Licensed to Talk Insurance

Amanda Yaniz

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1M ago4w ago

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Amanda Yaniz, Director of Marketing and Kelsey Ramsey, Director of digital strategies discuss all aspects of being an independent insurance agent other than writing insurance policies. This means we will cover topics about digital strategies, sales, marketing, agency management, agency growth strategies, and so much more.

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Decoding Digital

Intevity

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4+ y ago4+ y ago

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Intevity's point of view on Digital Transformation

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The Social Commerce Collective

Sugar AI

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11d ago1w ago

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The Social Commerce Collective is the go-to show for marketers, founders, and creators shaping the future of commerce through content. Hosted by the team behind Sugar AI and Trndsttrs, we dive deep into the stories, strategies, and insights of those building the social commerce economy—one video, one product, and one partnership at a time. From viral TikTok creators to brand builders innovating on new platforms, each episode brings you candid conversations, actionable lessons, and a front-ro ...

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CX Club Podcast with Ian Williams

CX of M Radio

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4+ y ago4+ y ago

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The CX Club podcast looks at the good, the bad and the ugly of the CX world... This is what you can expect over the first 30 shows: Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the success ...

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Execepreneur: From Executive to Entrepreneur

Launch & Lead

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9+ y ago9+ y ago

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What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...

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Pharmacy Podcast Network

Pharmacy Podcast Network

435

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19h ago19h ago

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Daily

Pharmacy Podcast Network (PPN) is the world’s largest network of podcasts dedicated to the pharmacy professional and industry insiders. Our content is about dynamic people in the pharmacy industry making a difference and delivering the best pharmacy care. Pharmacists are the cornerstone of healthcare, and the PPN reflects that. From Community, LTC, Specialty Pharmacy to Drug Development, Government policy and DigitalHealth, we cover it all. Partner with us to connect with thousands of daily ...

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The Physician's Road

Eric S. Tait M.D., MBA

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3+ y ago3+ y ago

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https://thephysiciansroad.com (www.thephysiciansroad.com) The TPR platform is where you create your life in medicine on your own terms. Through our 5 Paths to Happiness and Personal Fulfillment Model we provide guides, resources, tools, coaches, and events to help you construct the life you want. The 5 Paths are your Wealth, Practice, Health, Relationships, and Personal Development and we use these paths as guide posts to order our lives. Your Wealth – Are you optimizing your current monetar ...

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Activate Podcast

Activate Capital

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8y ago8y ago

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We are a startup studio based in London. If you want to solve a big problem, we’ll help you build a business that can do it.

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Your Business Ghost

The Emerald Agency

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1y ago1y ago

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Join Marlene Lowe by the flicker of the late-night lamp on "Your Business Ghost," a podcast that whispers secrets of growth and resilience to the small business owner cradling ambitions in the quiet. This is not just a show; it's a nocturnal confidante for the solo entrepreneurs and the dreamers operating their one-man orchestras, aiming to compose symphonies of success. In the hush that falls when the world sleeps, Marlene invites you to a place where vulnerability meets strength, where the ...

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The eCommerce Growth Show UK

Segmentify

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2+ y ago2+ y ago

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Browse all our current episodes, as well as pre-register for upcoming podcasts as we’re joined by eCommerce experts spanning a variety of interesting backgrounds. Plug in at your leisure for the latest thought leadership topics for your eCommerce brand to help you keep abreast of the industry and pick up those all important marginal gains to help you continue to grow! Find out more at https://www.segmentify.com/ecommerce-growth-show

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Pipeline Power: CRM Sales Systems for Business Owners

Mary Sue Dahill

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12M ago51w ago

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If you’re a small business owner, business coach, or consultant looking to optimize your sales process, close more deals, and automate your client pipeline, "Pipeline Power: CRM Sales Systems for Business Owners" is the podcast for you. Join Mary Sue Dahill, a customer relationship management (CRM) expert and sales systems strategist, as she dives into the world of CRM-driven sales pipelines and automation. Mary Sue isn’t about generic business systems—she’s laser-focused on the tools and ta ...

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The Creative Crossing

Aaron & Breanna Robertson

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4+ y ago4+ y ago

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Welcome to The Creative Crossing - a podcast where business smarts and creative hearts come together to help take you and your business to the next level, hosted by Aaron and Breanna Robertson. The Creative Crossing is a blend of business, creativity and honestly just life. The content we cover on this show is intended to educate, inspire and encourage by giving our listeners the tools, tips, and resources they need to pave their way in their creative careers. We discuss topics around creati ...

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Growth Engineers

Atiba de Souza and Dean Issacs

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1+ y ago1+ y ago

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Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve. 📈 Whether you’re new to the marketing game or are a pro looking for a new perspective, this podcast provides business owners and entrepreneurs with real, tangible advice. Tune in weekly to the Growth Engineers podcast as Atiba and Dean break down the latest thought leadership in marketing, sales, busi ...

show series

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Mapping the Customer Journey | FrameworkFocus™ 30:56

4d ago30:56

30:56

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a pa…

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Analyze First, Map Later: Dave Seaton's Approach to Effective Journey Mapping 51:49

19d ago51:49

51:49

In this conversation, Gary Marra and Dave Seaton delve into the intricacies of journey mapping, focusing on the Dave’s DARMA method ™. They discuss the importance of understanding customer experiences, common pitfalls in journey mapping, and the steps involved in the DARMA method, and then purposely focus on the FIRST A or the “Analyze” phase. The …

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Episode 342 - How to Supercharge Your Networking Game 7:13

20h ago7:13

7:13

This episode delivers 10 cutting-edge networking strategies designed for leaders ready to level up their relationship-building game. From building digital micro-communities to leveraging AI and reputation capital, you’ll hear tips that redefine how leaders network. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, …

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Cardiometabolic Crosstalk: A Discussion on Crossing Boundaries | Novo Nordisk 19:43

1d ago19:43

19:43

Join this multidisciplinary discussion with Joseph Arulandu, MD, FACP, Michael Blaha, MD and Melissa Magwire RN, MSN, as they discuss the interconnected nature and the significant co-existence of cardiometabolic diseases. Joseph R. Arulandu, MD, FACP Michael J. Blaha, MD, MPH Melissa Magwire, RN, MSN, CDCES This podcast is sponsored by Novo Nordisk…

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Episode 341 - The Future of Onboarding 7:10

2d ago7:10

7:10

This episode explores futuristic and emotionally intelligent ways to redesign Day One for new employees. Learn how to use personalization, technology, and impact to make their first day unforgettable. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, Discord …

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Building Your LTC at Home Pharmacy Business | TWIRx 1:36:07

1d ago1:36:07

1:36:07

In this episode of This Week in Pharmacy for May 16th, 2025, Pharmacy Podcast Network founder Todd Eury is joined by his co-host Dr. Ryan Paul Liabenow, PhD, CEO of Mango Health as they review TWIRx News. Our first segment, we explore the transformative potential of the Long-Term Care at Home (LTC@Home) pharmacy model. As healthcare shifts towards …

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132. B2B Brand Strategy: How to Create Clarity & Build Connection Faster 12:08

2d ago12:08

12:08

Why brand strategy gives B2B businesses an edge in standing out, selling more, and scaling with confidence. You might not think of your business as a “brand,” especially if you manufacture equipment or offer consulting services—but having a clear brand strategy can make a BIG difference, to you and your team as well as your customers. In fact, it c…

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ASX 25: Access to Pharmacy in Las Vegas | Part One sponsored by DrFirst 1:14:12

3d ago1:14:12

1:14:12

In this first installment of a two-part series, ASX 25 explores the complex issue of pharmacy access in Las Vegas. As patient needs evolve and systemic challenges persist, industry leaders discuss the innovations and partnerships shaping the future of pharmacy care. Featured Guests: Colin Banas, MD, MHA – Chief Medical Officer, DrFirst Drew Hunsing…

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Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation 9:03

3d ago9:03

9:03

Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…

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Episode 340 - Are You Married to the Job? 4:56

3d ago4:56

4:56

This episode explores the difference between being married to your job, overworking, and simply having a strong work ethic. Learn how to assess your habits and make sustainable leadership decisions that don’t cost you everything else. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Su…

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Reinventing Web Development with Brisa: A Conversation with Aral Roca - JSJ 677 1:05:09

1d ago1:05:09

1:05:09

In this week’s episode, it’s just me — Charles Max Wood — and I’m joined by the incredibly sharp and open-source-loving Aral Roca, direct from Barcelona! Aral’s the creator of Brisa, a new full-stack web framework that flips the script on how we build modern web apps. If you thought the "another day, another framework" meme was played out... well, …

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AI-Powered Startup Workflows 34:59

3d ago34:59

34:59

In this episode of The Backstory on Marketing and AI, we explore how AI transforms startups from idea to execution. David Hirschfeld, founder of Tekyz, shares his Launch First methodology—a system for using AI to find product-market fit before development even begins. David explains how AI-powered workflows reduce failure risk, speed up iteration c…

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Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers 4:53

3d ago4:53

4:53

In this episode, Dr. Joseph Michelli shares how Amazon One Medical empowers its employees to deliver personalized, high-quality care—and how that empowerment translates into better customer experiences. Drawing from his latest book All Business Is Personal, Joseph explores how One Medical designs systems that reduce friction, trains for values and …

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Mental Health in the Pharmacy Part 1 | Cardinal Health™ Counter Talk™ Podcast 32:32

4d ago32:32

32:32

The month of May is observed as Mental Health Awareness Month. In the first episode of a two episode mini series, join us for a conversation about the unique challenges and rewards of working in a closed-door pharmacy serving the most vulnerable populations. In this episode, we speak with Joan Wissinger, a pharmacist with 25 years of experience ser…

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#135 Emotional Imprinting and the Future of Experience Management 30:44

4d ago30:44

30:44

Join us for a special episode featuring Lou Carbone, widely regarded as the father of the experience management movement. As the founder, president, and chief executive, Chief Experience Officer of Experience Engineering, a Minneapolis-based consulting firm dedicated to customer and employee experience management, Lou brings over 30 years of expert…

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Episode 339 - Choose What to Care About 6:01

4d ago6:01

6:01

This episode teaches leaders how to stop trying to fix everything and start focusing only on what truly matters. Use mission, values, and impact as your guide—not ego. Ready to lead smarter? Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, Discord Free Leade…

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Mapping the Customer Journey | FrameworkFocus™ 30:56

4d ago30:56

30:56

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Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands 9:10

4d ago9:10

9:10

Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…

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Episode 338 - Don't Confuse Tension with Toxicity 4:47

5d ago4:47

4:47

In this episode, we break down the critical difference between tension and toxicity in leadership. Learn how to recognize, guide, and harness tension to build stronger, more engaged teams. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, Discord Free Leaders…

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The Psychology Behind Retention: Building Customer Success by Design 35:28

5d ago35:28

35:28

In this engaging conversation, Gary Marra is joined by Alyssa Nolte who shares her unique journey from a startup founder to leading TruVue, a customer intelligence platform. She discusses the importance of understanding customer psychology, common mistakes companies make in their approach to customer experience, and the significance of building tru…

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124. Why More Money Won’t Fix Your Money Problems with Denise McGarry 46:26

5d ago46:26

46:26

Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. Think making more money will solve your financial struggles? Think again. The truth is, your money mindset dictates your financial success—not just the numbers in your bank account. In this episo…

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Episode 337 - The Shadow You Cast 4:55

6d ago4:55

4:55

In this episode, we explore the invisible yet powerful shadow leaders cast with every action. You'll learn how to recognize and reshape your daily impact into a legacy worth remembering. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, Discord Free Leadershi…

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Leverage the Jobs To Be Done framework to drive growth 40:05

4d ago40:05

40:05

Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…

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A Story of 2 Diseases: Obesity And CVD | Obesity Chronicles 21:16

7d ago21:16

21:16

What is the risk of developing cardiovascular disease if you have obesity? Join experts in obesity, Dr. Robert Kushner and Dr. Michael Blaha, as they discuss the elevated cardiovascular risk associated with obesity and overweight. Speakers: • Bob Kushner, MD • Michael Blaha, MD, MPH This podcast is sponsored by Novo Nordisk and is intended for clin…

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Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout 8:42

7d ago8:42

8:42

Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…

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Episode 336 - "You Are the Brand-Protect It Like It's Your Name" 5:13

7d ago5:13

5:13

This episode is a no-fluff guide for startups and entrepreneurs to protect their brand before they can afford marketing firms. Learn how to build consistency, credibility, and clarity into everything you do. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, D…

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Episode 335 - What the Heck is a Chief People Officer? 5:48

8d ago5:48

5:48

In this episode, we explore the role of a Chief People Officer and how major companies use this position to drive morale, reduce burnout, and boost culture. Learn how to implement this game-changing strategy even if you're a small team or startup. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok,…

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Episode 334 - The Two Reasons People Follow You 4:27

9d ago4:27

4:27

This episode explores the two core reasons people follow a leader: out of fear or out of respect. Learn how to shift from a compelled leadership style to one that earns real loyalty. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, Discord Free Leadership Re…

1
AI & Market Research’s Future 36:14

9d ago36:14

36:14

In this episode of The Backstory on Marketing and AI, we sit down with Andreas Duess, co-founder of 6 Seeds Consulting, to explore how artificial intelligence is revolutionizing the world of consumer research. From reducing the failure rate of CPG product launches to building synthetic personas based on behavioral data, Duess offers a fascinating l…

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131. Would You Rather Be Connecting or Marketing to Build Your Food Business? 8:00

9d ago8:00

8:00

What if you created a Connection Plan instead of a traditional Marketing Plan? If the word "marketing" makes you cringe just a little—you’re not alone. I know many food business owners who do. And, I have a Marketing degree and I even feel the same way sometimes! But my approach is different. That’s why in this short and powerful episode of the Rea…

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Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice 16:24

9d ago16:24

16:24

Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…

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Nebraska Pharmacy Owner Has Found Practical Way To Profitably Fill Branded Rx's | Pharmacy Crossroads 33:38

10d ago33:38

33:38

Jed Lewis is an innovative pharmacist that owns four pharmacies in Nebraska. But Lewis is doing something remarkable! By working with doctors and incorporating a line of "uniquely formulated" branded generics he has found a way to increase his gross profit by thousands of dollars. The company he works with is FH2 Pharma and in this episode he tells…

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Episode 333 - If You Hired Me as Your Business Coach 4:26

10d ago4:26

4:26

This episode reveals what a certified Business Coach does when assessing a company—from leadership gaps to operational blind spots. Learn what happens when someone like me walks into your business and delivers a brutal, honest roadmap for improvement. Host: Paul Falavolito Connect with me on your favorite platform: Facebook, Twitter, Instagram, Tik…

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Why Amazon One Medical Shows Us That All Business Is Personal 4:23

10d ago4:23

4:23

In this episode, Dr. Joseph Michelli explains how Amazon One Medical offers a blueprint for building loyalty and driving referrals through a profoundly human, tech-enabled approach to service. Drawing from insights in his new book All Business Is Personal, Joseph outlines how One Medical blends empathy with innovation, designing care experiences th…

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Patch Now or Pay Later: IT Security Essentials for Pharmacies | Pharmacy Tech Trends: PrimeRx 33:53

11d ago33:53

33:53

Prescribing Knowledge, Dispensing Wisdom—one security update at a time. In this episode, we explore a critical topic that too many pharmacies are sweeping under the rug: IT security and infrastructure hygiene. Darrell Hyde joins us to unpack the real risks of outdated systems, the tools every pharmacy should be using, and why proper IT practices ar…

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