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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Jobber’s Masters of Home Service podcast features in-depth interviews with industry experts to help make your business more profitable and efficient. Tune in today to get actionable advice, insights, and inspiration from successful business owners who live and breathe home service.
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon Valley-based venture capital firm. Multiple episodes are released every week; visit a16z.com for more details and to sign up for our newsletters and other content as well!
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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"LinkedIn Simplified & Guests Expert Tips" Welcome to LinkedIn Simplified & Business Expert Tips, the podcast where service providers, small business owners, and dyslexic entrepreneurs get actionable advice to grow their business with confidence. Hosted by Rosemary O'Shaughnessy, a LinkedIn Certified Insider and specialist in LinkedIn marketing, this podcast breaks down the complexities of LinkedIn and business Whether you're looking to attract more clients, build your personal brand, or man ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Gregorio Uglioni
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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News from top medical experts isn’t just for pediatricians. Health news in small bites for your family from top pediatric experts.
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses, to achieve more – more impact, more freedom, and more profit. Each episode features interviews with industry experts, thought leaders, and successful entrepreneurs who share their insights and experiences on how to breakthrough and be more impactful. The show covers a wide range of topics, including marketing, sales, customer service, custo ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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Save more and spend less is more than just a motto for money expert Clark Howard; it’s a way of life. Clark and his crew — Team Clark — are on a mission to empower people to take control of their personal finances by providing money-saving tips, consumer advice, hot deals and economic news to help everyone achieve financial freedom. Clark is a nationally syndicated radio talk show host and a consumer reporter for television stations around the country. His podcast, The Clark Howard Show, rec ...
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Leading digital transformation experts from Alumni Services give clarity and confidence to executives navigating the digital age for better business performance and reimagined customer relationships. Can you have it all when deploying technology and embarking on change? Yes, if you know how to bridge the gap between staying relevant, delivering on innovation, and listening to the people that matter. In this series, we break down themes and digital tools that are shaping transformations globa ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
22245
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
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Welcome to The B2B eCommerce Show – a hub for leaders, innovators, industry experts, and newbies to explore the fast-paced world of digital commerce. Hosted by respected thought leader Justin King, this podcast delves into the strategies, challenges, and successes shaping how manufacturers, distributors, and service providers thrive online. Each episode features insightful conversations, practical advice, and compelling stories from pioneers driving digital transformation in the B2B eCommerc ...
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Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insi ...
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Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations. Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation. Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouT ...
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You’ve spent years honing your craft and delivering incredible results for your clients – but if you’re still stuck in the one-to-one model, your business is holding you back. Welcome to The Scalable Expert™ podcast– the podcast for ambitious coaches, consultants, and service-based business owners who are ready to shift from custom work to a scalable online business that amplifies their income, impact, and freedom. This is where you learn to package your expertise, build scalable systems, an ...
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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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informal episodes containing talks with local business sector experts to share valuable knowledge, insight and hints and tips about their marketplace.
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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Explore the power of custom branding with Branded for Success! This podcast dives into the art and strategy of creating memorable promotional products that connect with your audience and elevate your business. From tips on designing impactful merchandise to success stories from industry experts, each episode offers insights to help your brand stand out in a crowded market. Whether you're a seasoned marketer or a business owner looking to amplify your message, this podcast is your guide to bu ...
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The Logistics of Logistics is a podcast hosted by industry expert Joe Lynch. Joe interviews founders, executives, and innovators who are shaping the future of logistics and supply chain. Topics include transportation, logistics, warehousing, technology, supply chain, and ecommerce. The Logistics of Logistics audience expects an inside perspective of what’s next in logistics and supply chain delivered via podcasts, videos, and articles. Topics include: Transportation Topics Small package, Sma ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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PublicPowerX is the new podcast from the American Public Power Association where key vendors and service providers explain their role in keeping public power safe, reliable, and secure. Subscribe to this feed to get these stories from public power’s service providers as they become available. If you are a company that does business with public power utilities and would like to host an episode of Public Power X, go to publicpower.org/podcasts to learn more.
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If you are looking for top-tier computer accessories in Barbados, PromoTech offers an extensive selection of high-quality peripherals, from keyboards and mice to external storage devices, headsets, and more. Whether you need accessories for gaming, work, or general use, PromoTech provides the latest technology from trusted brands at competitive prices. With multiple locations across the island and a user-friendly online store, shopping for computer accessories in Barbados has never been easi ...
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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When it comes to professional tree removal services in California, Tree Service Expert stands out as a trusted name. With years of experience and a team of certified arborists, they specialize in safely removing trees of all sizes, ensuring minimal disruption to your property. Whether you need hazardous tree removal, storm damage cleanup, or lot clearing, their experts use state-of-the-art equipment to handle every job with precision. Homeowners and businesses across California rely on Tree ...
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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
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Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Market like a Fintech is a podcast on a mission to find out what marketing strategies and tactics the top Fintech companies in the industry use to acquire real customers, build a brand and grow revenue.
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America runs on reliable, affordable electricity - but the demands on our grid are changing. From natural gas to renewable power, electric vehicles and the competitive power markets, what are the energy solutions to cultivate cleaner air, new technology and more innovative and reliable power generation - at the least cost? Experts and voices from throughout the electric industry and government join the Electric Power Supply Association to discuss emerging trends, current issues, energy custo ...
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The NOM Studios Podcast features in-depth conversations with entrepreneurs, artists, and industry leaders, diving into their journeys and uncovering the strategies behind their success. Hosted in our state-of-the-art Long Island recording studio, each episode delivers actionable insights and inspiration for professionals looking to elevate their craft and grow their business.
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At Redefine Landscaping, we work with you to transform your outdoor space into your personal paradise. With over 10+ years of combined expertise, our professional landscapers guarantee you the best possible landscaping services so you can spend more time enjoying your outdoors, and not working on it. At Redefine Landscaping, we pride ourselves on our attention to detail and customer satisfaction. We work closely with our clients to understand their vision and create customized solutions that ...
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Tree Service Expert is the top choice for professional tree removal in Newark, NJ, offering safe, efficient, and affordable solutions. Their team of certified arborists uses advanced equipment to handle everything from hazardous tree removals to clearing storm-damaged trees. Whether a tree is diseased, leaning dangerously, or blocking construction, they provide expert assessments and precise removals to ensure safety and property protection. With a commitment to customer satisfaction, Tree S ...
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Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a trav ...
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This is Seismic Sessions: Enabling the Financial Services Industry - a podcast show dedicated to two things, revenue enablement and the Financial Services sector. Join us as we feature experts and leaders across the Financial Services industry, who discuss innovative and impactful ways to sell, market, and deliver, memorable client experiences through enablement.
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
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AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…
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The Dyslexic Mind : Mark Beggs on Turning Challenges into Business Wins
49:59
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In this podcast Rosemary O'Shaughnessy interviews Mark, who shares his experiences and insights on neurodiversity, particularly dyslexia, in the context of business. He discusses the importance of creating equal opportunities for neurodiverse individuals in the workforce, the challenges faced by dyslexic entrepreneurs, and the significance of menta…
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Landscaping Service in Hamburg NY What is the Most Low Maintenance Evergreen Landscaping
1:43
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Landscaping Service in Hamburg NY: What is the Most Low Maintenance Evergreen Landscaping? Contact Us: Visit Us: www.redefinelandscaping.com Email: [email protected] Phone No: ( 716 ) 899-5995 Address: Buffalo NY, Orchard Park and nearby areasBy redefinelandscaping
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05.02.25 Clark Answers His Critics on Clark Stinks / Tariff Adaptation
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Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also today, Clark talks about innovation in the face of tariffs. A new tool has been created to help some businesses navigate prices, and it’s a great example of American ingenuity. Clark Stinks: Segments 1 & 2A Tariff Tool: Segment 3 Ask…
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#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
22:27
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How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …
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Breast Cancer at 31: Therese Curry on Early Detection, Hope, and Advocacy
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Join us for a powerful and emotional conversation with Terese Curry, breast cancer survivor and advocate, alongside Tony Dean of Pink Cancer Cancer. In this eye-opening episode, Terese shares her journey of being diagnosed with Stage 2 breast cancer at just 31 years old—weeks before her wedding—despite having no family history and being told by a d…
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Tech-Driven Drayage: A PortPro Perspective with Corey Abbott
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Corey Abbott and Joe Lynch discuss tech-driven drayage: a PortPro perspective. Corey is the Chief Growth Officer and his team lead enterprise initiatives at PortPro, an innovative technology company that keeps the drayage industry moving efficiently with its operating platform built for drayage trucking companies, brokerages, and those that do both…
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Decoding Thrive’s Success: The Power of People, Vision & Execution
39:24
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What does it take to lead the next evolution of the MSP industry? In this episode, Bill McLaughlin of Thrive reveals how visionary leadership, a security-first approach, and a relentless focus on people and execution have fueled Thrive’s extraordinary growth. Key Highlights: The bold "Thrive 2.0" transformation strategy Why leadership and culture d…
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How to Unlock New Skills and Grow Beyond Your Job Title | Blendi Muriqi and Mariane Rose Nillo
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Ever feel like you’ve got more to offer than what your job title says? I sat down with Mamai, one of our amazing virtual assistants at Delegate, to talk about that exact feeling—and what happens when you finally get the chance to step up and show what you’re really capable of. In this episode, we unpack what it’s like to go from a structured corpor…
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Ep. 658 - Lessons in Influence from One of Canada's Most Respected Leaders, with Agnes Di Leonardi
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My guest in this episode is Agnes Di Leonardi — an automotive executive, a lawyer, and one of the few recipients of the prestigious Order of Canada for her contributions to the industry. With over 30 years of experience across companies like Ford, Mazda, and Simtec Dealer Services, Agnes brings a wealth of knowledge about leadership, inclusion, and…
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Ep. 245: Eduardo Roma | When Effortless Digital Isn’t Enough: Competing on Customer Relationships
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Episode 245: What happens when digital transformation becomes table stakes—and customer relationships become the real differentiator? Eduardo Roma, Global Head of Customer Experience Transformation at Bain, believes companies that spent years optimizing transactions and digitizing every interaction are now unprepared for what matters most: becoming…
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Ep 108 Shaping Future Bankers with Duncan Taylor, SVP/COO of Washington Bankers Association
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Courage is key to shaping the future of sales and leadership. Duncan Taylor, COO and SVP of the Washington Bankers Association, reveals how attributes such as bravery, ethics, and understanding drive success in evolving industries. With a career that ranges from technology startups to nonprofit work, Duncan offers a refreshing take on developing ta…
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Transform Your Outdoors with Expert Landscaping in Orchard Park, NY
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Transform Your Outdoors with Expert Landscaping in Orchard Park, NY Read More:- https://redefinelandscaping.com/orchard-park-ny Contact Us: Visit Us: www.redefinelandscaping.com Email: [email protected] Phone No: ( 716 ) 899-5995 Address: Buffalo NY, Orchard Park and nearby areasBy redefinelandscaping
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From Wall Street to Title Insurance: Mike Haltman on Rebuilding & Healing Veterans
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NOM Studios presents a powerful conversation with Mike Haltman, CEO of Hallmark Abstract Service and Board Chair of Heroes to Heroes Foundation. After losing everything in the 2008 financial crisis, Mike transformed his career from Wall Street trader to title insurance entrepreneur, while dedicating himself to helping combat veterans heal from mora…
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CR096 TechnoVision 2025: Your gateway to cutting-edge innovation with Data-Powered Innovation Jam podcast
1:31:45
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TechnoVision 2025 by Capgemini helps business leaders and technologists understand and prioritize emerging technologies. It provides a clear view of tech trends, guiding decision-makers to enhance organizational effectiveness. TechnoVision acts as a beacon in the evolving technology landscape. In this very special episode, Dave, Esmee, and Rob talk…
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The Software Crisis Behind America's Infrastructure
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Today’s critical infrastructure—air traffic, logistics, defense—is powered by legacy software. And that’s a problem. In this episode, recorded live at the a16z American Dynamism Summit, a16z partner Leila Hay sits down with Phillip Buckendorf, CEO of Air Space Intelligence, and Lt. Gen. Leonard J. Kosinski (Ret.), ASI’s Chief Strategy Officer and f…
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04.30.25 Tariff Proof Your Wallet / SAVE on Home Energy
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Today, Clark talks about where you can find deals that aren’t subject to tariffs. Also, now is the time to consider ways to lower home energy costs and Clark shares some money saving ideas. Buy Secondhand First: Segment 1 Ask Clark: Segment 2 Home Energy: Segment 3 Ask Clark: Segment 4 Mentioned on the show: 9 Things You Should Always Buy Used Auto…
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Inside the Strategy that Makes Trulioo a Trusted Expert | Dawn Crew, Chief Marketing Officer, Trulioo
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In this episode, Araminta interviews Dawn Crew, CMO at Trulioo, about marketing and content creation in the compliance and regulatory sector. They explore Trulioo's content strategy, emphasising the need for specificity and accuracy. Dawn highlights the organisational collaboration required for effective content creation, the recent rebranding of T…
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From Drummer to IT Expert - Business, Martial Arts & Finding Your Path w/ Dan Komis
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In this episode of the NOM Studios podcast, Theo sits down with Dan Komis, founder of Tech Runner IT, to discuss his fascinating journey from aspiring musician to successful IT business owner.Dan shares how he transitioned from playing drums in hardcore bands to running a managed service provider business that serves as a full-service IT department…
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
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We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…
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How Composable CDPs Are Transforming Retail Media Networks
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AI-powered decisioning is transforming how retail media networks operate, and Hightouch stands at the forefront of this revolution with a freshly announced $80 million funding round at a $1.2 billion valuation. In this conversation with Ian Maier, Ad Tech and AI Lead at Hightouch, we explore how composable CDPs are dramatically reducing implementat…
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Medical Misinformation: How to Get the Facts, Advice From the Head Customer Service for Paypal and Venmo?
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Medical Misinformation: How to Get the Facts: Advice From A Dad and the Head of Customer Service for Paypal Join mother and host Holly Wayment on Pediatrics Now for Parents as she talks with Matthew Anderson, a father of five and Vice President of Customer Service for PayPal and Venmo. Anderson shares his personal experiences and offers valuable ad…
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Carrier Sales Teams Are Being Run the Wrong Way with Brent Evens
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Brent Evens and Joe Lynch discuss how carrier sales teams are being run the wrong way. Brent is the Co-founder of NextBoard, a carrier sales platform purpose-built for freight brokerages. About Brent Evens Brent Evens is the Co-founder of NextBoard, a freight tech startup helping brokers streamline carrier sales and build stronger, more efficient n…
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Roland Ligtenberg, co-founder of Housecall Pro, discusses techniques to overcome challenges with Jorge Bacallao, founder of Prime AC and Heat. Jorge shares his entrepreneurial journey, emphasizing the importance of communication, partnership, and team building in business. He discusses the challenges of scaling operations and the significance of in…
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Reflecting the CX Mission in the Employee Experience
11:19
11:19
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Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement w…
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Reimagining Healthcare Experience Through Feedback and AI
12:24
12:24
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The future of healthcare isn’t just digital—it’s deeply human. And AI is helping make that possible. This week on The Modern Customer Podcast, Heather Brace, Chief People Officer at Intermountain Health, shares how her team is transforming both patient and employee experience. By combining the power of AI with real-time employee feedback, they’re b…
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Want a Scalable Business? It Starts with Your Authority Framework
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If you’re tired of feeling like you have to reinvent the wheel with every new customer, it’s time to make a foundational shift. In this episode of The Scalable Expert Podcast, Tara breaks down why building your authority framework is the first and most important step to scaling an online business. Tara walks through how creating a clear, repeatable…
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Unlocking Retention: The Power of the First Service Appointment
24:19
24:19
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The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Aut…
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Are Product Managers The Enemy? | Rich O'Farrell
1:03:02
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Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burning question: are product managers the enemy? From call centre agent to the head of WFM product strategy at Verint, Rich has seen …
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Stock Market Fear Index and Missing the Worst Market Days Hurts You More Than You Think Feeling anxious about the volatile market in 2025? Fiduciary financial advisor Wes Moss breaks down why history shows us that peak fear always subsides. He analyzes past VIX spikes over the last 25 years to offer a reassuring perspective. Learn why it's unlikely…
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252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer
24:17
24:17
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Send us a text In this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and style into professional wear. Justin shares his journey from a tech-focused entrepreneur to founding Collars & Co., known for their innovative Dress Collar Polo — the perfect hybrid of dress shirt sty…
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Bookkeeper, CPA, or CFO: What’s the Difference and Who to Hire?
29:03
29:03
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Financial health is critical for business growth, but knowing which financial expertise to hire can be challenging. This episode explores how to align financial professionals with business needs, covering strategies to improve cash flow, track essential metrics like gross profit, and avoid costly mistakes. Learn when to hire a bookkeeper, CPA, or C…
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Creating Custom Confidence w/ Theresa Cartisano
21:42
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Join us as we sit down with Theresa Cartisano, co-founder of Christopher Allen Clothiers, who's celebrating 20 years of creating custom wardrobes that make clients feel their absolute best. In this engaging conversation, Theresa shares her journey in the custom clothing industry and how the right fit can transform not just your appearance, but your…
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From Swim Mum to CEO: How I Juggle Business, Mentoring, and Life
27:30
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Have you ever wondered how people juggle growing businesses, family life, and everything in between? In this special behind-the-scenes episode, Roslyn pulls back the curtain and shares a real, unfiltered look into a day in her life as a travel business owner, mentor, and busy mum. From 6 AM starts at the pool to client emergencies, project meetings…
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All Business Is Personal: How Human Connection Wins in the Age of AI
29:10
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All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery ✨ What if the real secret to business success isn’t more technology... but more humanity? In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph …
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[EPSA Live] Energy Regulators and the Power Surge: FERC's Rosner & Georgia Public Service Commissioner Pridemore on Meeting AI's Electricity Needs
56:04
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Can the grid keep up with AI, data centers, and soaring energy demand? FERC and state leaders break it down live at EPSA’s Competitive Power Summit. Catch this conversation recorded live from EPSA’s Competitive Power Summit on April 2, 2025 with FERC Commissioner David Rosner and Georgia PSC Commissioner Tricia Pridemore. They explore how rising de…
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Join us as we sit down with Joely Leidner, founder of Jobs by Joely, who's celebrating 10 years of connecting people with their ideal careers! With 25+ years of staffing experience, Joely shares invaluable insights on job searching, resume building, and why working with a staffing specialist gives you access to opportunities you won't find elsewher…
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Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with
18:31
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What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industr…
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04.28.25 Prime Time For Roth Conversion / The Return of Big Bank Fees
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Today, Clark - Man From Roth, talks about why now might be the best time to do a Roth conversion. Also - why big bank fees are back and how you can prevent getting your wallet pinched in this way. Roth Conversion: Segment 1 Ask Clark: Segment 2 Beware Bank Fees: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Clark.com - The ROTH IRA & 401(K)…
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The Fortune in the Follow-Up: What Happens After They Say "No"
1:16:03
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Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0 Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD In this episode, Nate and Brian talked about handling rejections, emotional intelligence, follow-ups, extreme ownership...By Brian Burton & Nate Minnich
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#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital
28:52
28:52
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Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…
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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
28:28
28:28
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In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …
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Finding Freedom Through Sobriety w/ Jasen Sweet
32:39
32:39
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In this powerful episode, we sit down with Jasen Sweet, a Clover payment solutions specialist with an inspiring journey of personal transformation. Jasen opens up about his path to sobriety, how sports saved his life, and how he's now helping businesses streamline their payment processes.Key highlights from our conversation:Jasen's candid reflectio…
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Blind Spots & Bottlenecks: Unmasking the Hidden Enemies of Supply Chain with Briana Birkholz
44:00
44:00
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Briana Birkholz and Joe Lynch discuss blind spots & bottlenecks: unmasking the hidden enemies of supply chain. Briana is the Vice President of Product Management for the 3PL market segment at SPS Commerce, the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. Ab…
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Powering the Future: How Public Utilities Can Lead the AI Revolution
1:00:20
1:00:20
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We sit down with Nur Bernhardt, Vice President at Cloverleaf Infrastructure, to explore how public utilities can collaborate with Cloverleaf to attract new large loads. We’ll dive into the surging electricity demand driven by AI-powered data centers, the challenges and opportunities for utilities, and the critical role of grid infrastructure in sha…
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From Filmmaker to Documentary Creator w/ Kyle Pinaro
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Join us for an engaging conversation with filmmaker and documentary creator Kyle Pinaro, the creative mind behind "The Artist Perspective" series. In this episode, Kyle shares his journey from NYU film school graduate to becoming a passionate documentarian showcasing Long Island's vibrant art community.Key highlights from our discussion:• Kyle's ca…
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178: Hospitality That Makes Sun 'n Fun Soar With Gene Conrad
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42:03
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In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airsh…
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04.25.25 Clark Answers His Critics on Clark Stinks / Fidelity Warning
37:25
37:25
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Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also today, Clark puts favorite child Fidelity in time-out due to a current practice they’re engaged in that account holders need to be well aware of. Clark Stinks: Segments 1 & 2 Fidelity Warning: Segment 3 Ask Clark: Segment 4 Mentioned…
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