Best Cx Optimization Podcasts (2025)

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3383: Denodo Technologies on Balancing AI Innovation with Data Integrity 33:39

3h ago33:39

33:39

In this episode, I am joined by Charles Southwood, Regional GM of Denodo Technologies, a company recognised globally for its leadership in data management. With revenues of $288M and a customer base that includes Hitachi, Informa, Engie, and Walmart, Denodo sits at the heart of how enterprises access, trust, and act on their data. Charles brings ov…

1
#718: Building trust while building a brand with Meika Hollender, Nara Organics 27:26

7h ago27:26

27:26

When consumer trust is more fragile than ever, how can brands, particularly in highly scrutinized categories like infant nutrition, utilize the latest approaches to not only build trust but also deepen consumer relationships? Agility requires not only adapting to evolving consumer expectations and technological advancements but also maintaining eth…

1
3382: Akamai CTO on Why Real AI Assistants Are Still Far from Iron Man’s JARVIS 36:03

9h ago36:03

36:03

In the movies, Tony Stark’s JARVIS is the ultimate AI assistant, managing schedules, running simulations, controlling environments, and anticipating needs before they are voiced. In reality, today’s AI agents are still far from that vision. Despite 2025 being heralded as the year of agentic AI, the first offerings from major players have been under…

1
Beyond the Shiny Object: How AI is Transforming Retail Operations 37:49

1d ago37:49

37:49

The retail landscape is transforming through artificial intelligence, moving beyond flashy demonstrations to delivering real business value. In this illuminating conversation with Matt Bertucci, Director of Retail Solutions at Lenovo, we unpack how AI in retail has evolved dramatically over just three years. Matt reveals how retailers have progress…

1
#56: Building a global B2B marketing strategy with Sangeeta Prasad, Slalom 16:31

1d ago16:31

16:31

What’s harder—building a global marketing strategy from scratch, or educating your organization on why it matters in the first place? Today’s guest has done both—twice. Sangeeta Prasad is the Chief Marketing Officer of Slalom, a global business and technology consulting firm with $3 billion in revenue and a presence in over 40 markets. With three d…

1
3381: Cognizant AI CTO on Open Source, AI Trust, and the Road Ahead 32:47

1d ago32:47

32:47

Multi-agent AI systems are moving from theory to enterprise reality, and in this episode, Babak Hodjat, CTO of AI at Cognizant, explains why he believes they represent the future of business. Speaking from his AI R&D lab in San Francisco, Babak outlines how his team is both deploying these systems inside Cognizant and helping clients build their ow…

1
Conversion copywriting starts with customer research 31:18

2d ago31:18

31:18

Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…

1
#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally 28:28

2d ago28:28

28:28

Is the most effective way to understand real human behavior to simulate it first? Agility requires a willingness to test ideas that sound strange at first—like asking bots to act more human by narrowing their point of view, or treating synthetic personas as real sources of insight. But when applied correctly, this thinking unlocks entirely new ways…

1
3380: EY Technology Pulse: The Shift From LLMs to Agentic AI in Enterprise Adoption 23:08

2d ago23:08

23:08

AI adoption in the tech sector has reached a tipping point, and the latest EY Technology Pulse poll offers a fascinating look at just how quickly things are moving. In this episode, I’m joined by Ken Englund, Partner at EY, to unpack the survey’s findings and what they reveal about the next two years of AI in enterprise. Conducted with 500 senior t…

1
3379: How MachineQ, a Comcast Company, is Powering the Future of IoT 28:03

4d ago28:03

28:03

In this episode of Tech Talks Daily, I speak with Steve Corbesero, Jr., Senior Director of Products and Solutions at MachineQ, a Comcast Company, about the findings from their new Lab of the Future survey. Conducted with Censuswide, the study gathered insights from more than 400 U.S.-based lab professionals, revealing both the opportunities and per…

1
3378: Inside QuantumScape’s Mission to Deliver Safer, Faster-Charging EV Batteries 24:02

3d ago24:02

24:02

Electric vehicles promise a cleaner future, but battery performance remains one of the biggest bottlenecks. In this episode, Tim Holme, co-founder and CTO of QuantumScape, takes us inside the company’s mission to build a new generation of solid-state lithium-metal batteries that could change the game for EVs and beyond. Tim explains why the industr…

1
3377: SentiLink on How Deepfakes and AI Are Supercharging Identity Fraud 34:25

3d ago34:25

34:25

Tax season scams are nothing new, but David Maimon is tracking a worrying evolution. As head of Fraud Insights at SentiLink and a professor of fraud intelligence at Georgia State University, David has been studying how organised crime groups are now blending stolen identities with generative AI and deepfake technology to outpace traditional securit…

1
3376: From Hoodies to Suits: Kadena’s Blueprint for Digital Asset Adoption 23:55

4d ago23:55

23:55

In this episode of Tech Talks Daily, I speak with Annelise Osborne, Chief Business Officer at Kadena, former Wall Street executive, and author of From Hoodies to Suits: Innovating Digital Assets for Traditional Finance. Annelise brings more than two decades of leadership experience in finance, real estate, and digital assets, and she has spent her …

1
#716: Streamlining brand partnerships with Alan Gould, Mutual Markets 26:44

5d ago26:44

26:44

What if building a brand partnership with a major entertainment property could happen in 5 minutes instead of 6 months—and drive 10x better results? What would that change for your marketing strategy? Today I’m joined by Alan Gould, CEO of Mutual Markets. Alan is at the forefront of a major shift in digital marketing and advertising—using AI to red…

1
3375: How Dropbox is Helping to End Digital Clutter For Good 29:08

5d ago29:08

29:08

In this episode of Tech Talks Daily, I chat with Andy Wilson, Senior Director at Dropbox, to explore how AI is quietly but fundamentally changing how we work. Andy offers a deep dive into Dropbox Dash, an AI-powered search and knowledge management tool designed to cut through digital noise and reclaim the one thing most professionals are running ou…

1
3374: Concentrix CPO on AI, Trust, and the Next Generation of CX 39:54

6d ago39:54

39:54

Customer service used to be seen as a cost center. Something to manage, streamline, and, if possible, outsource or automate. But what happens when AI shifts that narrative entirely? In this episode of Tech Talks Daily, I sat down with Ryan Peterson, Chief Product Officer at Concentrix, to unpack how customer service is being reimagined as a revenue…

1
#715: Increasing speed to insights with Sid Banerjee, Medallia 29:32

8d ago29:32

29:32

What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time. Today we’re …

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3373: From Developer to CEO: Kirill Skrygan on Leading JetBrains into the AI Era 25:09

8d ago25:09

25:09

If you've ever used IntelliJ IDEA, PyCharm, or Rider, you've probably already felt the impact of JetBrains. But what happens when one of the world’s most trusted software development toolmakers starts asking whether developers should completely rethink their identity? In this episode of Tech Talks Daily, I caught up with Kirill Skrygan, the CEO of …

1
When Empathy Burns Out: The Hidden Cost of Compassion Fatigue 39:12

8d ago39:12

39:12

What happens to the people who protect our digital spaces from the worst humanity has to offer? Rachel Lutz-Gavara, Division VP of Trust and Safety at TaskUs, joins Customer Land to explore the invisible toll of content moderation and frontline customer work. As a licensed mental health professional, Rachel brings unique clinical expertise to corpo…

1
#55: AI and small businesses with Aparna Khurjekar, Verizon Business 23:51

8d ago23:51

23:51

We're seeing a fascinating paradox: while everyone's talking about AI's impact on Big Tech, it's quietly revolutionizing small businesses. Is this a sign that SMBs are more agile and adaptable than their enterprise counterparts, or is something else at play? Agility requires not just adopting new technologies, but understanding how they fundamental…

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3372: Rapid7 Breaks Down the Business of Ransomware 30:56

9d ago30:56

30:56

In this episode of Tech Talks Daily, I caught up with Raj Samani, Chief Scientist at Rapid7, to unpack the rapidly evolving world of ransomware. Raj has been on the front lines of cybercrime response for years and has seen firsthand how these attacks have professionalized. Gone are the days of casual ransomware notes asking for a few hundred dollar…

1
3371: PwC on Driving Measurable ROI from AI-Driven Business Models 25:58

10d ago25:58

25:58

n this episode of Tech Talks Daily, I’m joined by Mohib Yousufani, a senior partner at PwC who leads growth, turnaround, and digital transformation initiatives for Fortune 500 companies. Mohib brings a sharp focus on value creation, helping business leaders move beyond technology hype to deliver measurable outcomes through thoughtful digital strate…

1
A magician's take on message testing and marketing clarity 35:34

9d ago35:34

35:34

Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…

1
#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research 20:40

9d ago20:40

20:40

One thing is for certain: the world of e-commerce never sits still. But what should retailers be paying attention to now? Agility requires not only adapting to changing consumer behaviors but also anticipating them. It's about proactively shaping the future of retail, not just reacting to it. Today, we're going to talk about navigating the ever-shi…

1
3370: Vagaro is Helping Fitness and Wellness Brands Scale With AI Assistants 29:11

11d ago29:11

29:11

In this episode of Tech Talks Daily, I sat down with Fred Helou, founder and CEO of Vagaro, a platform reshaping how service-based businesses in the beauty, wellness, and fitness sectors operate in a digital world. What began as an idea sparked by a frustrating haircut booking experience during a business trip to Korea has evolved into a platform u…

1
3369: Precisely Explains Why AI Fails Without Data Integrity 25:16

12d ago25:16

25:16

In today’s episode of Tech Talks Daily, I sat down with Andy Bell, Head of Data Product Management at Precisely, to explore a challenge that many organizations continue to underestimate: the role of data integrity in AI strategies. With only 12 percent of businesses expressing confidence in the quality of their AI data, it's clear that the rush to …

1
3368: Nerdio Builds a Remote-First Unicorn Focused on Azure Optimization 22:00

13d ago22:00

22:00

In this episode of Tech Talks Daily, I sat down with Joseph Landes, co-founder and Chief Revenue Officer at Nerdio, to explore how one conversation at a Microsoft conference led to a billion-dollar cloud automation company. From his 23-year career at Microsoft to building a fully remote team now supporting over five million users, Joseph’s story bl…

1
Ep. 205: #ChatGate - Your ChatGPT Conversation Could Be Indexed and Anyone Could Read Them 15:13

12d ago15:13

15:13

In this emergency solo episode I walk you through #ChatGate, the discovery that thousands of “shared” ChatGPT conversations are now fully searchable on Google. We de-mystify the site: operator, trace the unusual timeline that puts OpenAI, Google Cloud and Microsoft on a collision course, and explain why some marketers cheer while privacy advocates …

1
#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics 26:36

12d ago26:36

26:36

Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience. What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust? Today we’re going to talk about how Agentic AI is changing that—…

1
3367: CGS Reinvents Workplace Training With AI-Powered Role Play 27:19

13d ago27:19

27:19

The training room is changing, and it's not going back. In this episode, I sat down with Phil Friedman, the founder and CEO of CGS Inc., to explore how AI, avatars, and immersive simulations are rewriting the playbook on workplace training. With over four decades at the helm of CGS—a company he built from scratch after immigrating to the US—Phil br…

1
3366: Harvard Medical School: The Promise and Peril of CRISPR With Neal Baer 31:21

14d ago31:21

31:21

When we think about gene editing, the conversation often feels trapped between scientific journals and ethical debates too complex for public forums. In this episode, I spoke with Neal Baer, a rare voice who bridges both worlds. Known to many as an award-winning television showrunner for series like ER, Law & Order SVU, and Designated Survivor, Nea…

1
#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop 30:22

14d ago30:22

30:22

If your marketing grew like a dividend-reinvestment plan, would you still let a quarterly target dictate every decision? Agility requires stacking returning gains faster than the market changes—think compound interest, but for marketing campaigns. Today we’re going to talk about the Compound Marketing Engine, agentic AI, and why “data-driven” still…

1
3365: BlackLine on Why AI Is Changing the Nature of Tech Leadership 28:25

15d ago28:25

28:25

In this episode of Tech Talks Daily, I welcomed back Sumit Johar, CIO at BlackLine, for a timely conversation about how AI is transforming finance operations from the inside out. When we last spoke earlier this year, AI was still in the early stages of enterprise experimentation. Just a few months later, everything has shifted. Sumit shared how AI …

1
Optimizing the Leaky Bucket: Customer Retention in Uncertain Times 29:27

16d ago29:27

29:27

The emotional drivers behind purchasing decisions are often more powerful than traditional demographic factors—this revelation sits at the heart of our conversation with Calvin Cheng, Partner at West Monroe. Calvin reveals how two individuals with identical demographic profiles can make completely different purchasing choices based on psychological…

1
#54: Building a world-class brand from scratch with Maria Winans, Kyndryl 25:29

16d ago25:29

25:29

What if rebranding wasn’t just about a new logo and tagline, but about transforming an 80,000-person company’s entire culture and strategy? What if brand became one of your most valuable tools for business reinvention? Today, I’m joined by Maria Winans, Chief Marketing Officer at Kyndryl. After nearly three decades at IBM, Maria took on the monumen…

1
3364: MongoDB Simplifies AI Development With Integrated Vector Search 34:54

16d ago34:54

34:54

In this episode of Tech Talks Daily, I sat down with Boris Bialek, VP and Field CTO at MongoDB, for a conversation that moved well beyond databases. As AI continues to accelerate across sectors, MongoDB is positioning itself at the intersection of modern data architecture and intelligent application development. Boris shared how his team is simplif…

1
UX for startups: MVP tips and common design mistakes 37:51

17d ago37:51

37:51

Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…

1
#711: Making accessibility a priority with Make Paciello, AudioEye 30:14

16d ago30:14

30:14

The 35th anniversary of the Americans with Disabilities Act (ADA) was July 26, so today's episode is a special one. Most companies obsess over SEO, performance, and conversion rates—but overlook 25% of their audience entirely. Why do so many businesses miss the opportunity to serve users with disabilities, and what are they leaving on the table? To…

1
3363: ABB on Building a Smarter and More Resilient Power Grid 22:20

17d ago22:20

22:20

When we think about innovation in technology, power grids rarely enter the spotlight. Yet, they are the foundation for everything from artificial intelligence to electric vehicles and data centers. In this episode, I spoke with Adrian Guggisberg, President of the Electrification Distribution Solutions Division at ABB, to unpack the evolving role of…

1
3362: Inside LVT’s Mission to Deter Crime Before It Happens With Tech 31:29

18d ago31:29

31:29

In a digital-first world where cybersecurity often dominates headlines, the conversation around physical security can sometimes feel like an afterthought. But what if technology could bring a new level of intelligence, proactivity, and efficiency to protecting real-world environments? In this episode, I sat down with Ryan Porter, co-founder and CEO…

1
3361: Why AidKit Built a Tech Platform for Equitable Aid Distribution 24:15

18d ago24:15

24:15

In today’s episode of Tech Talks Daily, I connected with Brittany Christenson, CEO of AidKit, to explore how cutting-edge technology is being used not to disrupt markets or chase margins, but to deliver real, measurable social impact. AidKit is a public benefit corporation building infrastructure that helps vulnerable communities access aid quickly…

1
3360: How Certinia Is Bringing AI Agents Into Professional Services at Scale 29:11

19d ago29:11

29:11

When we talk about the future of enterprise software, AI is front and center. But behind the buzzwords, real transformation is happening in how businesses plan, execute, and deliver professional services. In this episode, I sat down with Raju Malhotra, Chief Product and Technology Officer at Certinia, to explore how AI is shifting from theory to pr…

1
3359: Exploring Legal Innovation with the National Association of Licensed Paralegals (NALP) 43:42

19d ago43:42

43:42

In this episode of Tech Talks Daily, I had the opportunity to sit down with Amanda Hamilton, patron and director at the National Association of Licensed Paralegals (NALP). While many of our discussions often focus on cutting-edge technology and digital transformation, today’s conversation tackled a very different kind of disruption, one happening q…

1
#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin 29:06

19d ago29:06

29:06

How often do big, meaningful shifts inside a company actually start small? And more importantly, how do you avoid squashing them before they have a chance to grow? Agility requires more than vision—it requires giving your team the power to act on that vision. Today we’re going to talk about how a global company like Belkin empowered its employees t…

1
3358: Pearson Research Challenges the Myth of AI Replacing Tech Jobs 27:00

20d ago27:00

27:00

What if the average UK tech worker could reclaim almost an entire workday each week without extra hours simply by harnessing AI tools like ChatGPT and robotic process automation more effectively? In this episode, I sit down with Oliver Latham from Pearson’s Enterprise Learning and Skills division, to unpack research revealing how intelligent automa…

1
#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast 1:01:13

20d ago1:01:13

1:01:13

Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing trends and implementing the latest tech. Without this, customer satisfaction will continue to slide, and brands won’t be any closer to knowing what to do to solve for that. I am here in Edinburgh with my…

1
3357: Can AI Save Small Businesses? Homebase CEO on Empowering the Underdog 24:31

21d ago24:31

24:31

What if the biggest leap forward for small businesses wasn’t about selling more, but reclaiming time? In this episode of Tech Talks Daily, I sit down with John Waldmann, CEO and co-founder of Homebase, to unpack how AI isn’t just a Silicon Valley toy for large enterprises but a lifeline for the millions of small businesses keeping local economies a…

1
AI's Double Impact: Converting Data into Customer Insights 33:22

22d ago33:22

33:22

Fullstory's Chief Marketing Officer Lindsay Bayuk shares how behavioral data revolutionizes customer understanding by revealing not just what customers do, but why they do it. Companies using AI extensively report twice the impact on user engagement and operational efficiency compared to cautious adopters. • Behavioral data captures user emotions t…

1
#708: How commerce media is changing advertising with Eric Brackmann, Koddi 28:15

21d ago28:15

28:15

If you think commerce media is just a buzzword or a trend, think again. It’s reshaping the ad landscape—fueled by AI, first-party data, and sector-specific solutions that leave the legacy one-size-fits-all approach in the dust. What’s coming next? Grocery? Autos? Quick commerce? If your brand isn’t already exploring commerce media, it’s probably fa…

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3356: What Moodle Teaches Us About the Future of Open Learning 24:42

22d ago24:42

24:42

What if the key to global access to high-quality education isn't policy reform or private investment, but open source software? In this episode of Tech Talks Daily, I sit down with Scott Anderberg, CEO of Moodle, to explore how one of the world’s most widely used learning platforms is quietly transforming education in ways that extend far beyond th…

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