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Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!
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Want a business that fills your soul AND your bank account? Retail Strategist Salena Knight, shares information, inspiration and interviews with business leaders, to help you create a more profitable, sustainable and dynamic retail or eCommerce business.
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Transform your retail fine jewelry business into a thriving customer focused haven. This podcast delivers actionable strategies for mastering jewelry sales, deepening knowledge on diamonds, gemstones, jewelry settings, precious metals, jewelry store branding, leadership, management and jewelry store marketing. You will learn how to attract jewelry buyers, how to communicate with them in a manner that builds trust by truly understanding their needs. With 45 years of retail jewelry experience ...
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Hosted by Will deFries and Barrett Dudley, Retail Therapy covers the ever-changing landscape of online trends, aesthetics, style, shopping, and (of course) shifting vibes. What's in, what's out, and what everyone might be talking about at your next group dinner. Also Airing: The Sunday Scaries Podcast — a wellness and self-care podcast for those with blurry Friday and Saturday nights. Hosted by Will deFries, The Sunday Scaries Podcast is your cure for the Sunday blues.
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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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This podcast will give you a boots on the ground look at "wants based" industries. Guest speakers will be actual dealers that distinguish themselves, industry insiders, OEM executives, and retail experts. This podcast is intended for those that work their fingers to the bone selling equipment that enriches lives and keeps friends and family values cemented in the American culture. With the intention of raising awareness, new ideas, and profitability, come and have a listen to Garagecast...Ar ...
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This podcast is for Leadership Teams that want to understand how Belief Based Leadership can help them achieve a better culture that staff feel engaged, motivated and inspired to be the best versions of themselves within the workplace. We will talk to senior leaders who will share their stories of resilience, compassion, kindness and trust which helped them learn and grow to being the leader they are today. We will delve into coaching and mentoring techniques and how they show up for individ ...
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"Smoke Break" is a weekly micro-podcast that delivers essential management strategies for convenience store managers in just 5-10 minutes. Join host Mike as he shares actionable insights on inventory control, staff management, profitability, and operational excellence. Each episode tackles real-world challenges faced by c-store managers, providing practical solutions you can implement immediately to improve store performance and advance your career. Perfect for busy managers who want to stay ...
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"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!
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The only FREE Roofing Sales Training Podcast and YouTube Channel focused on both retail and storm damage roofing sales. Every video has an actionable take away to help you generate roofing leads, cold call, ace your pitch at the door, close sales, get more referrals and more... Learn how to stand above competitors and win more sales, even if you suck at selling. Get everything you need to become a "million dollar closer" in roofing sales for retail, hail damage, and door to door (canvassing) ...
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"Smoke Break" is a weekly micro-podcast designed specifically for convenience store district managers who oversee multiple locations. In just 5-10 minutes – perfect for a quick break – host Mike Hernandez delivers strategic insights and practical solutions for multi-unit management challenges. Each episode tackles essential topics like team delegation, standardization across stores, effective communication systems, and performance optimization strategies. Whether you're new to multi-unit man ...
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Why do only 10% of companies succeed with AI? In this series by MIT SMR and BCG, we talk to the leaders who've achieved big wins with AI in their companies and learn how they did it. Hear what gets experts from companies like NASA, Github, and others excited to do their jobs every day and what they consider the keys to their success.
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Business Conversations for Massage Therapists | Handcrafted Therapy Podcast
Julie Alexander, Massage Therapist
1
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The Handcrafted Therapy Podcast: Business Conversations for Massage Therapists will focus on massage therapy, marketing your service-based business, and self-care. Episodes will include information about the upcoming events, training, and products featured in the retail and center for self-care located in Plano, Texas. It will feature interviews with leaders in the industry of massage therapy and self-care with helpful tips that you can implement immediately!
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America’s Commercial Real Estate Show™ is the nation’s leading show on commercial real estate related topics. Leading economists, analysts and market leaders including show host Michael Bull share valuable market intel, forecasts and strategies. New shows every week since 2010.
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"Smoke Break" is a weekly micro-podcast designed specifically for independent convenience store owners looking to maximize their business potential. In just 5-10 minutes – the length of a typical break – host Mike Hernandez delivers actionable strategies and practical insights to help you thrive in the competitive convenience store market. Each episode tackles essential topics like store layout optimization, visual merchandising, inventory management, competitive analysis, and building stron ...
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Wine Smart - The Power to Buy and Sell
Ron Edwards, Master Sommelier, Winebow Fine Wine + Spirits
080
Knowledge is the fuel that powers intelligent buying and selling. Fuel up with Wine Smart the 10-minute podcast from Ron Edwards, Master Sommelier the Director of Wine Education at Winebow Fine Wine + Spirits. Ron provides easy access, premium information for the beverage professional. Get Wine Smart anytime, anywhere so you can buy and sell better.
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The weekly podcast that explores and expands your passion for aviation.
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Welcome to the ContenderCast with Justin Honaman, a leadership and Consumer Industries entrepreneurship conversation centered on shining a light on bright ideas. The ContenderCast is the top global Consumer Industries entrepreneurship podcast. Justin is a digital commerce leader, author, communicator, and Consumer Products / Retail industry thought-leader based in Atlanta, Georgia. For additional information and guest access, visit contendercast.com. Every winner started as a contender!
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The National Association of County and City Health Officials (NACCHO) Podcast Series features in-depth interviews with top public health officials.
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Welcome to the Sephora University Podcast. This first Podcast is exclusively dedicated to our EME Sephora Retail Training Community. Stay tuned for monthly releases and inspiring content! Suscribe and Enjoy!
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A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary. Join our live training sessions for $175 USD dollars with materials and call center c ...
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"A Little Training delivers bite-sized, actionable automotive sales strategies for today's rapidly evolving car market. Each episode arms dealership professionals with proven techniques to boost sales performance and enhance customer relationships. Join us as we interview innovative vendors showcasing game-changing tools that streamline both dealer operations and the customer journey. Plus, our special buyer's guide series demystifies the modern car-buying process, giving you insights from b ...
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Everything that's happening in the rapidly changing world of Artificial Intelligence, OpenAI, Bard, Bing, Midjourney, and more.
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Welcome to the Commercial Confidence Podcast, brought to you by Sellex. Having supported the industry we love with commercial consultancy, training and change management for over 20 years, our purpose is to create Commercial Confidence on the industry that we love. We are paving the way for the future leaders in our industry to thrive. In everything we do, we consider the impact on people, planet and profitability in equal measure and support our clients to do the same. We exist to grow peop ...
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Trading Is hard, this podcast should help. Your front-row seat to knowledge from world's top trading professionals. Student Of Today, Titan Of Tomorrow.
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Toni Unleashed Podcast is a light-hearted podcast addressing the truth about the pet food industry with anecdotal and scientific evidence. Host Toni Shelaske invites and interviews pet experts, demonstrating a broad spectrum of information. We hope to engage the community in these discussions with our transparent approach to what can feel like an overwhelming world of pet food.
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How can the super-skill of negotiation enhance your life and career? What are the secrets to effective negotiation, and what happens when it goes wrong? The Negotiation Society podcast serves up interviews with diverse and inspirational leaders from around the world to ask these questions and more, finding out along the way what makes them tick, how they got to where they are today, and the role that negotiation has played. Expect candor, insight, and (naturally), plenty of negotiation learn ...
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Check out my show talking to interesting people in or around the software testing and quality management business about stuff I want to know. Hope you enjoy…cheers! For over 25 years, Keith Klain has been working in software quality, test automation, process improvement, and transformation initiatives for corporate, retail banking and capital markets clients. With extensive international experience in risk management and testing, he has built and managed teams for global financial services a ...
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Delivering considered, contextual strategic communications advice. The Aprio team is a group of skilled, experienced and highly-regarded communications specialists and our strategically-minded team of experts allows us to deliver and implement strategies in key business areas such as investor relations, crisis and issue communications, digital strategy and content creation, and training and development. Recorded and produced by Solid Gold Podcasts | #BeHeard
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The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising
Dr. John P Hayes
260
Internationally recognized speaker, personal business coach and Amazon best-selling franchise author Dr. John Hayes offers an honest look at everything involved in researching, evaluating and purchasing a franchise business. On this podcast, Dr. John P Hayes interviews Franchisors, Franchisees, and has solo episodes giving valuable advice in the Franchise Industry. Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He’s one of an elite gr ...
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Founders15 is a unique new discussion experience. The conversations are founder to founder featuring the same questions each podcast, helping bring a continuity to these discussions. Perhaps most distinctively, the show is focused primarily on founders building building right now, and not the billion dollar unicorns. These are real people building real businesses today. Hosted by Kevin Lavelle, CEO and founder of Mizzen+Main. Learn more at www.founders15.com.
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Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges you face, as well as warn you about issues on the road ahead. If you work in a dealership, this i ...
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ChatGPT Masterclass - AI Skills for Business Success ❔ Struggling to figure out how to use ChatGPT effectively for your business? ❔ Wasting time on repetitive tasks that AI could automate in seconds? ❔ Want a structured, step-by-step way to master AI and 10x your productivity? ✅ You’re in the right place. ChatGPT Masterclass AI Skills for Business Success is a structured, step-by-step guide to mastering AI for business—without fluff, confusion, or wasted time. This is not just another AI pod ...
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The Texas Dealers Podcast if produced to help persons obtain a Texas dealers license and run a dealership in Texas. The podcast has helpful startup tips, profit strategies, negotiation advice, and lots of helpful information for every Texas dealer. The Automobile Dealer Training Association is approved by the Texas Department of Motor Vehicles to provide required dealer pre-license and dealer renewal training. Learn more at https://texasdealers.com
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Welcome to ChatSapphire, your podcast creation partner from the KZN Sapphire Coast. This section of coast is a popular holiday destination offering the best in lifestyle and adventure choices, including top golf courses, excellent accommodation, warm ocean conditions, swimming, snorkeling, scuba diving at the famous Aliwal Shoal and top fishing opportunities, both shore and deep sea, as well as plenty of retail and other tourism attractions. Experts cover sports like rugby, professional angl ...
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Everyone would love to start earning money in the most convenient and fulfilling ways possible. Of course, it would be nice to earn while still having enough time and energy to achieve a financially secure future. However, beginning your wealth-building journey is more complicated than it seems. What is the first step you must take? How can you deal with your debts properly? And how can you use your money to live the life you truly deserve? Welcome to Wealth Acceleration Podcast, the podcast ...
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F&I Talk Outside the Box with EFG Companies features EFG training managers along with guest speakers from across the automotive retail industry. Each month, our industry experts tackle the biggest challenges and questions facing F&I managers today. If you have a question for us to address on the podcast, please email us at [email protected]
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At the Profit Lab, we believe that your greatest asset is You! Our mission is to help YOU, the entrepreneur, grow and scale your business with top-notch sales, marketing, operation & financial strategies. Our vision is to transform one million firms to their 10X levels. The Profit Lab provides business coaching and mentoring, training & workshops, and management consulting services.
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Whether your dog is running in our play yards while socializing with friends, having a relaxing spa treatment, or finding their favorite food, treat or toy in the retail store, The Dog Stop® is your one-stop-shop for all of your pup’s wants and needs and THIS is their podcast.
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Designing products people trust with Robinhood’s Dheerja Kaur
29:56
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Episode web page: https://bit.ly/4l51qH3 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Dheerja Kaur, Vice President of Product Manageme…
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Before the Deal: Customer Journey Insights
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Today’s car buyers are more informed and more in control. The 2024 Car Buyer Journey Study from Cox Automotive shows how shifting expectations and smarter tools are shaping every step of the customer experience. In this episode, Jade Terreberry and Vanessa Ton join hosts Camron Wilson and Michael Hayes to unpack what this year’s research reveals ab…
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Should I buy a Lab or Natural Diamond. How to answer this question when a customer asks.
11:34
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When a customer asks, “Should I buy a lab-grown or a natural diamond?” your answer could make or break the sale and your reputation. In this episode of Your Jewelry Coach, we dive into the most controversial question in retail jewellery today: lab-grown diamonds vs. natural diamonds. But this isn’t about picking sides, it’s about how you answer wit…
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Price Tags Build Trust—So Why Are You Still Hiding Them?”
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Are you still hiding your price tags like they’re some top-secret formula? Bad news: That little habit might be quietly killing your credibility—and your sales. In this no-fluff episode, I’m breaking down the 7 most common excuses jewellers use to avoid showing prices… and I’m calling BS on every one of them. We’ll cover: 💥 Why hiding prices scream…
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Top 5 Recruiting Mistakes That Cost Me BIG (Learned the Hard Way)
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Hiring the wrong person will cost you a lot more than just time. It can destroy your team’s culture. I learned the hard way. I once hired a guy who talked a big game… Told me he was a sales killer. Said he made bank at another roofing company. Turns out he barely cleared $20k in commissions… I should’ve fired him. That mistake taught me something H…
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Deploying and Maintaining Your Custom GPT for Long-Term Use #S11E10
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This is season eleven, episode ten. In this episode, we will focus on how to deploy and maintain your custom GPT for long-term success. You will learn how to continuously update AI with new product data, monitor response accuracy, and scale AI-powered customer support across multiple platforms. By the end of this episode, you will have a clear plan…
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Episode 25: Role-Playing - Your Training Secret Weapon
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Smoke Break - Episode 25: Role-Playing - Your Training Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how role-playing transforms awkward training sessions into powerful skill-building experiences that boost customer service confidence. Learn proven techniques from successful store owners who've used role-playing t…
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Episode 25: Creating Powerful Compliance Checklists
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Smoke Break - Episode 25: Creating Powerful Compliance Checklists Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how to create compliance checklists that actually work in the real world of convenience store operations. Learn to build customized tools that reflect each store's unique characteristics, engage your team in the devel…
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Episode 25 - OSHA Inspections: Be Ready, Not Worried
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Smoke Break - Episode 25: OSHA Inspections: Be Ready, Not Worried Episode Duration: 7 minutes Join host Mike Hernandez as he transforms OSHA inspection anxiety into confidence through proper preparation and daily readiness practices. Learn how to maintain inspection-ready standards every day, organize essential documentation, and train your team to…
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Smoke Break - Episode 25: De-escalating Tense Situations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals essential de-escalation techniques that transform heated confrontations into manageable conversations. Learn proven strategies for maintaining calm under pressure, using language that defuses tension, and creating safe environ…
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Smoke Break - Episode 25: Cash Handling Essentials Episode Duration: 7 minutes Join host Mike Hernandez as he reveals the fundamentals of professional cash handling that build customer trust and protect both you and your store. Learn essential techniques for accurate transactions, proper counting procedures, counterfeit detection basics, and mainta…
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Exploring the Future: GPT-5 Buzz, AI Regulation, and Corporate Shifts
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AI Daily Podcast AI Daily Podcast Welcome to the AI Daily Podcast, your go-to source for the latest developments and insights in the ever-evolving world of artificial intelligence technology. Join us as we delve into groundbreaking innovations, regulatory landscapes, and the transformative impact of AI across various sectors. In our recent episode,…
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Handling Edge Cases – Managing Complex or Uncommon Customer Questions #S11E9
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This is season eleven, episode nine. In this episode, we will focus on how to train AI to handle edge cases, manage complex or uncommon customer questions, and recognize when human intervention is needed. You will learn how to identify situations where AI may struggle, how to design fallback mechanisms, and how to train AI to handle objections, com…
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CoStar National Director of Office Analytics Phil Mobley joins Office Investment Sales Broker and Host Michael Bull, CCIM. Phil shares his insights on office performance expectations moving forward, with discussions including leasing and transaction velocity strategies for occupiers, lenders, and investors. C5 + CCIM Global Summit 2025 - The premie…
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🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2
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🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2 Do you need to level up your English for a Call Center? 👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class. • Practice Roleplaying Empathy, Assurance of Help, and C…
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🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1
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🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1 👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive …
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How Lisa Turned Eco Values into a Global Brand
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Ever had that fantasy where your business suddenly blows up online and everything changes overnight? In this episode, I sit down with Lisa Sjöblom—a digital growth strategist and operations expert—to unpack the real story of what happens when your business goes viral. Together, we talk about the traffic surge, the customer service avalanche, the un…
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AI Hubs and Banking Innovations: Morocco's Rise and Citigroup's AI Vision
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AI Daily Podcast - News on AI Innovations AI Daily Podcast News about Innovations in Artificial Intelligence Technology In a recent episode of the AI Daily Podcast, a groundbreaking development in AI infrastructure was discussed, marking a significant shift in the global AI landscape. A consortium, led by Nexus Core Systems and including industry g…
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Ep. 665 - Why Fixed Ops Isn’t Back-End—It’s the Backbone, with Nicole Dolphin
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In this episode, my guest is Nicole Dolphin, Retail Development Manager at Groupe Touchette, and we’re digging into the part of the dealership that doesn’t always get its fair share of attention—Fixed Ops. Nicole shares how the service department isn’t just about oil changes and tires. It’s a relationship hub. It’s where trust is built (or lost). I…
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Automating Chat Queries – Integrating AI with Customer Support Systems #S11E8
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This is season eleven, episode eight. In this episode, we will focus on how to integrate AI into live chat and customer support systems. You will learn how to connect custom GPTs to real-time chat platforms, define escalation triggers for human intervention, and ensure AI delivers fast but accurate responses. By the end of this episode, you will un…
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Today I am reading and explaining the sixth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. If you want the replay of my Salon Team Targets & Performance Masterclass just reach…
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Ep. 45 - Celebrating Individuality in Massage Therapy and Letting Go of Competition with Julie Alexander
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Send us a text Ready to unlock your unique power as a massage therapist and eliminate the fear of competition for good? In this uplifting solo episode of the Handcrafted Therapy Podcast, host Julie Alexander reveals why every massage practitioner is truly one of a kind, and how your individual story, body, and skills make you irreplaceable in the w…
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SHIFT BREAK! The Entrepreneurial Case For Stopping
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"If you're not growing, your dying", phrases like this tend to drive us pursue a path of growth that often prevents us from slowing down or finding margin in which we can see that something, or even we ourselves, need to stop. Today on Shift Break we are going to be talking about how to see entrepreneurship as not just a one time thing, but as a cy…
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The Air India B787 fatal crash and the ram air turbine, how your personal travel data is sold, next generation commercial aircraft engines, personal electric flying machines that are becoming dangerously affordable, and GippsAero is coming back to Australia to build the GA8 airvan. Aviation News Indian authorities begin investigating Air India cras…
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AI and the Future: Global Policies, Workforce Evolution, and Industry Transformation
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In this episode of the AI Daily Podcast, the discussion centers around the intersection of global policy and transformative AI technology, spotlighted by recent meetings of the Group of Seven nations. The conversation emphasizes the global recognition of AI’s substantial impact, prompting nations to stress international cooperation and regulation. …
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Dog Training That Works: Maria Ryan on Positivity, Puppies, and Patience
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In this episode of Toni Unleashed, Toni Shelaske is joined by Maria Ryan, founder of Dog Gone Positive Dog Training, for a candid and often hilarious conversation about dog behavior, training philosophy, and the ups and downs of raising a puppy. Maria shares her journey in the industry since the 1990s, her shift away from aversive techniques, and h…
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Fine-Tuning Responses – How to Make AI Drafts More Accurate #S11E7
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This is season eleven, episode seven. In this episode, we will focus on how to fine-tune AI-generated responses to improve accuracy and professionalism. You will learn how to review and refine AI drafts before sending them to customers, implement human-in-the-loop validation, and train AI to adapt based on feedback. By the end of this episode, you …
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Unveiling AI's Transformative Impact: From Education and Finance to Healthcare Innovations
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AI Daily Podcast AI Daily Podcast Welcome to the AI Daily Podcast, your go-to source for the latest news and insights on innovations in artificial intelligence technology. In our most recent episode, we explore the profound and disruptive potential of AI with insights from investor Paul Tudor Jones and trailblazing innovations from Ozak AI. Paul Tu…
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From Ghosted to Follow Up KING! My 5-Step Playbook
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I couldn’t close the sale on the 1st visit if my life depended on it… My start in roofing sales was painfully slow, and I left the house empty handed for weeks on end… So I became ‘The Follow Up KING!’ I used my ‘Follow Up KING’ playbook to 7x my income in my first year of roofing sales. And I’m sharing it with you. Here’s the playbook I developed.…
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Ep. #287 - Tariffs, Inflation, and the Future of the U.S. Economy: A Deep Dive with Rex Emery
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In this episode of GarageCast, we sit down with financial advisor Rex Emery to cut through the economic fog. From inflation and interest rates to trade tensions and real estate, Rex breaks down what’s driving today’s uncertainty—and how business owners can adapt. Don’t miss his clear, candid insights on navigating a volatile economy. Plus, stay tun…
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Building Product Recommendation Logic Based on Customer Needs #S11E6
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This is season eleven, episode six. In this episode, we will focus on how to train a custom GPT to recommend the right products based on customer needs. You will learn how to classify products by application, teach AI how to match customer requirements with the best options, and use structured decision-making models to improve AI-driven recommendat…
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NACCHO’s Podcast from Washington: Outgoing NACCHO Board President Dr. Michael Kilkenny Reflects on Leadership and Importance of Unity and Empathy in Public Health
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Washington, DC, June 16, 2025 — On this month’s podcast episode, the National Association of County and City Health Officials (NACCHO) speakers discuss the Fiscal Year 2026 (FY26) President’s Budget Request to Congress, including the Administration’s vision for a new department entitled the Administration for a Healthy America (AHA). For more detai…
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545: Breathing Life Into Your Coffee Shop
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Have you ever walked into a shop and noticed right away, this place is different. The hospitality, the quality, the feel, the energy, and the comfort and confidence you and the staff feel together is a synergy born from purposeful work behind the scenes. It is a work not just to assemble people and equipment under one roof and call it done, but wor…
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AI in Action: From Battlefield Innovations to Creative Frontiers
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Welcome to the AI Daily Podcast, your go-to source for the latest breakthroughs and innovations in artificial intelligence technology. In our most recent episode, we delve into the transformative role AI plays in the sphere of global conflicts, with a particular emphasis on the Russia–Ukraine war. Our discussion features captivating insights from R…
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Training the GPT to Handle Quotation Requests and Price Inquiries #S11E5
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This is season eleven, episode five. In this episode, we will focus on how to train a custom GPT to handle quotation requests and price inquiries accurately. You will learn how to structure pricing data, define rules for customized quotes, and ensure AI-generated responses are correct and reliable. By the end of this episode, you will know how to m…
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Leading customer-centric transformation with empathy and AI with Tabitha Dunn
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Episode web page: https://bit.ly/43Gxevp ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, hosts Nathan Isaacs and Bobby Meixner welcome customer experience…
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EMERGENCY WallStreet Panel: Markets Are Shifting, Retail Traders Must Hear This!
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Get 30% Off All Evaluations with Alpha Capital: https://app.alphacapitalgroup.uk/signup/TOT (Or Use Code: TOT) LIMITED TIME - Get Up To 40% Off Alpha Futures Evaluation: https://app.alpha-futures.com/signin?next=%2F (Or Use Code: TOT) GET YOUR CRYPTO FUNDED ACCOUNT NOW - https://www.bitfunded.com/client/register?regid=2A476JLJ2F Get 20% off Tradeze…
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Integrating Product Information, Specifications, and Pricing #S11E4
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This is season eleven, episode four. In this episode, we will focus on how to integrate product information, specifications, and pricing into your custom GPT. You will learn how to structure product sheets, organize data in formats that AI can understand, and ensure that your AI assistant retrieves the correct details for customer queries. By the e…
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Automating Customer Queries with Custom GPTs (Season 11 Introduction) #S11E0
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Welcome to Season 11 of the ChatGPT Masterclass: AI Skills for Business Success. This season is all about automating customer queries using custom GPTs—helping businesses respond faster, improve customer experience, and reduce manual workload. Instead of spending hours answering the same questions, businesses can train a custom AI assistant to hand…
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Ale Moreira is one of my oldest friends in the testing world, we got to know each other when we were elected to the Association for Software Testing Board of Directors together and then hung around in NYC while we worked at various companies and consultancies. She has always been a fantastic hands-on engineer in testing, and we see a LOT in common …
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Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…
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Episode 24: Staying Ahead of Safety Regulations
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Smoke Break - Episode 24: Staying Ahead of Safety Regulations Episode Duration: 8 minutes Join host Mike Hernandez for the final episode of the health and safety series as he reveals how to stay ahead of ever-changing safety regulations. Learn proactive strategies for monitoring regulatory changes, building industry networks for early warnings, and…
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Episode 24 - Incident Reports: Getting the Details Right
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Smoke Break - Episode 24: Incident Reports: Getting the Details Right Episode Duration: 7 minutes Join host Mike Hernandez as he reveals how proper incident reporting protects your store from major complications and liability issues. Learn comprehensive documentation strategies for all types of incidents, from customer injuries to near-misses, and …
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Episode 24: The Power of Empathy in Communication
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Smoke Break - Episode 24: The Power of Empathy in Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions into positive experiences that build trust and loyalty. Learn practical techniques for understanding customer perspectives, using language that v…
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