Best ServiceNow Community Podcasts (2025)

1
CRSP06 Bonus Telecom special: Big Frontiers of the Telecoms Industry, Vivek Badrinath, GSMA 49:41

6h ago49:41

49:41

The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In this special bonus episode, building on our Reimagining Telecoms mini-series, we dive into the current opportunities shaping today’s dynamic te…

1
3327: MetricStream - How AI Is Reshaping Governance, Risk and Compliance (GRC) 32:39

9h ago32:39

32:39

When I last spoke with Gaurav Kapoor five years ago, we were in the thick of a global pandemic. Remote work was still a novelty for many, AI was a distant concept for most businesses, and regulatory frameworks were trying to keep pace with the speed of technological change. Fast forward to today, and the conversation around AI and governance, risk,…

1
3326: Inside HALOS: How AI and Cameras Are Changing Frontline Safety 17:30

1d ago17:30

17:30

In today’s episode of Tech Talks Daily, I sat down with Matt Dawes, Head of Enterprise Sales at HALOS, to explore the fast-moving world of security technology and how body-worn cameras are rapidly transforming the way businesses approach accountability, staff safety, and incident response. HALOS is rethinking body-worn video with a fresh approach t…

1
3325: Universal Robots Cobots and Collaborative Robotic Automation 21:53

2d ago21:53

21:53

How do we bridge the skills gap in UK manufacturing while pushing the boundaries of automation technology? In this episode of Tech Talks Daily, I sit down with Mark Gray, UK and Ireland Country Manager at Universal Robots, to explore how collaborative robots, or cobots, are rewriting the rules for companies big and small. Universal Robots, founded …

1
3324: How Splunk Helps Businesses Cut Through Digital Noise 21:14

3d ago21:14

21:14

How do you keep complex digital experiences running smoothly when every layer, from networks to cloud infrastructure to applications, can break in ways that frustrate customers and burn out IT teams? This question is at the heart of my conversation recorded live at Cisco Live in San Diego with Patrick Lin, Senior Vice President and General Manager …

1
How Twyn.ai Is Redefining Telco CPQ with AI and No-Code Simplicity – A Conversation with Frits Haas 31:55

4d ago31:55

31:55

In this CPQ Podcast episode, Frank Sohn speaks with Frits Haas, consultant at Twyn.ai—a no-code, AI-powered platform purpose-built for the telecom industry. Based in South Africa and backed by Jurumani with 450+ employees, Twyn.ai delivers a unified OSS/BSS solution that includes CRM, CPQ, order management, help desk, and more. Frits shares how Twy…

1
3323: How Outschool is Preparing Kids for Careers That Don’t Exist Yet. 30:16

4d ago30:16

30:16

What happens when education stops being about a rigid curriculum and starts focusing on what genuinely sparks a child’s curiosity? This question sits at the heart of my conversation with Amir Nathoo, the founder and CEO of Outschool, a fast-growing online learning platform now trusted by over a million families worldwide. In this episode, Amir shar…

1
3322: SparkBeyond Unlocks ROI with Always Optimized AI 27:30

5d ago27:30

27:30

How do you measure success when your AI is learning faster than your own business processes can keep up? That’s the question I set out to answer in my conversation with SparkBeyond, a company that has spent the past decade transforming how enterprises harness AI. From crawling GitHub code in a modest garage experiment to driving measurable performa…

1
3321: Instabug and the Quest for Self Healing Mobile Apps 24:10

6d ago24:10

24:10

In this episode of Tech Talks Daily, I sit down with Jim Douglas, CEO of Instabug, to unpack the hidden world of mobile app development and the hurdles developers face every time you tap an icon on your phone. Mobile apps live in unpredictable conditions, surrounded by millions of device variations and users who are quick to abandon any app that fa…

1
Inside Rabbit’s Strategy to Automate Cloud Cost Optimization for Engineering Teams with Balazs Molnar | Cloud Wars Live 19:57

7d ago19:57

19:57

Balazs Molnar, CEO and co-founder of Rabbit, chats with Kieron Allen about the evolving challenges of cloud cost management and how engineering teams have become central to tackling them. He explains why traditional FinOps tools fall short, how Rabbit dives below the surface to uncover hidden waste (especially in platforms like BigQuery) and why au…

1
3320: How Chase for Business Balances Innovation and Stability for Businesses 26:47

7d ago26:47

26:47

How are small businesses influencing the future of financial technology at a scale few can match? In this episode, I sit down with Jameson Troutman, Head of Product for Small Business at Chase for Business. With two decades shaping payment solutions for entrepreneurs, he opens up about how a team inside one of the largest financial institutions sta…

1
CR103: Cloud on the rocks [AAA]: Transformation into a product-driven enterprise 1:02:03

7d ago1:02:03

1:02:03

[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organizations face—sometimes getting a little messy along the way. This week, we address the ‘big rocks’ that can obstruct or delay successful outcomes in organizational transformations. Dave, Esmee, and Rob are joined…

1
3319: Inside Innventure: Pivoting Big Ideas Toward Real-World Value 22:06

7d ago22:06

22:06

When did you last pause to consider what it takes to turn daring ideas from a lab into reality? In this episode of Tech Talks Daily, I spend time with Mike Otworth, Executive Chairman of Innventure, whose career reveals what happens when breakthrough technology leaves the safety of research and collides with real-world demands. Mike's view offers a…

1
Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

8d ago25:39

25:39

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…

1
Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

8d ago25:39

25:39

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…

1
3318: RICOH Spaces and the Role of Tech in Workplace Experience Management 30:23

8d ago30:23

30:23

In this episode of Tech Talks Daily, I sit down with Nathan Thomas, Director of Innovation, Ricoh Europe, who oversees innovation across Ricoh Europe. Nathan joined me to unpack new findings from Ricoh’s study of thousands of workers and business leaders across Europe. We discussed why some countries are advancing in terms of workplace productivity…

1
3317: How Sitecore Is Accelerating Agentic AI for Marketers 23:55

9d ago23:55

23:55

When was the last time you truly paused to consider how far artificial intelligence has come and where it’s heading next? On today’s episode of Tech Talks Daily, I dive into this fast-moving frontier with Mo Cherif, Vice President of Generative AI and Innovation at Sitecore. This conversation explores what 2025 holds for agentic AI and why this tec…

1
3316: Women in Tech and Data Sovereignty DDN’s Approach at the IT Press Tour 16:05

10d ago16:05

16:05

Recorded amidst the buzz of the IT Press Tour in Palo Alto, this episode explores the evolving world of data intelligence through a candid conversation with Amanda R. Lee, Vice President, Marketing Analyst & Public Relations, DDN. Sitting under the California sun, I had the opportunity to unpack how DDN is helping some of the most data-intensive or…

1
3315: The New Age of Cyber Resilience with Cohesity 30:55

10d ago30:55

30:55

How can organizations protect their most valuable asset, data, while harnessing its true potential through AI-driven insights? These are the questions I set out to answer on the recent IT Press Tour in Silicon Valley. In my latest conversation at the Santa Clara offices of Cohesity, I sat down with Sanjay Poonen, President and CEO, to discuss how t…

1
Why Your Feedback Matters – A CPQ Podcast Community Update 5:48

11d ago5:48

5:48

In this episode, Frank talks about CPQ Podcast listener feedback. We’ve heard from many of you that the podcast brings value in different ways—whether it’s preparing for job interviews, learning about new CPQ solutions, or gaining insights from inspiring leaders and fresh ways of thinking. To help more like-minded listeners discover the CPQ Podcast…

1
3314: Cisco Live - Meet the new Duo IAM 18:22

11d ago18:22

18:22

Have you ever paused to think about how the humble login has quietly become one of the most vulnerable points in cybersecurity? In this episode, I spoke with Matt Caulfield, Vice President of Identity Products at Cisco, to understand why identity is now the prime target for attackers and how Duo is evolving to meet that threat head-on. Matt explain…

1
3313: Saving Wildlife, Empowering Communities: The Impact of Connected Conservation 19:17

11d ago19:17

19:17

Have you ever wondered what happens when cutting-edge network technology meets the rugged frontlines of wildlife conservation? In this episode, I sat down with Sophie Maxwell, the driving force behind the Connected Conservation Foundation, to understand how digital infrastructure and real-time data are changing the odds for endangered species and l…

1
3312: WiFi 7 at Cisco Live: What It Means for Your Business 33:32

12d ago33:32

33:32

Talking wireless at Cisco Live brings you face to face with what tomorrow’s connectivity looks like, and my recent chat with Matt McPherson, Enterprise Wireless CTO at Cisco, and Jerome Henry, standards guru and author, did precisely that. When two people this deep in the trenches start describing how our networks cope with thousands of devices at …

1
3311: Inside Softcat’s Cisco Live Experience: Innovation, Sensors, and Sustainability 36:10

13d ago36:10

36:10

What does it take to future-proof the modern workplace? In this episode, I speak with Thomas Rowley, Chief Technologist for Networking and Connectivity at Softcat, about the real-world challenges of managing a high-density office and how the company turned to Cisco to create a more intelligent, responsive environment. As more employees returned to …

1
3310: From Power to Fiber: Panduit's AI-Driven Vision at Cisco Live 20:29

14d ago20:29

20:29

As AI continues to dominate the conversation at Cisco Live, the infrastructure needed to support this transformation often gets overshadowed. That’s why I was eager to visit the Panduit booth and explore the physical backbone enabling the shift from cloud to on-prem. I sat down with several Panduit experts including Renee Lang, Mason Khan, Vince, a…

1
CR102: Tattoos, Tech, and Teams, what ink means in the age of AI with Jitske Kramer, Corporate Anthropologist 56:30

14d ago56:30

56:30

Every organization is built on people, structures, and culture. But culture isn’t static—it evolves with every interaction, ambition, and shift in circumstance. As IT drives business transformation, new technologies reshape how people connect and collaborate. In this ever-changing landscape, a strong, adaptive culture is the key to lasting success.…

1
3309: Inside Cisco Live: Rethinking Network Resilience with Opengear 22:44

14d ago22:44

22:44

Walking the show floor at Cisco Live, it’s impossible to ignore the rising volume of conversations around network resilience. But what does resilience actually look like in today’s distributed, AI-driven enterprise environment? To explore this, I sat down with Patrick Quirk, President and GM of Opengear, right at their booth near the center of the …

1
3308: Freshworks CIO Ashwin Ballal on Making AI Deliver Real Value 29:48

15d ago29:48

29:48

Earlier this year, I spoke with Dennis Woodside, CEO of Freshworks, about why speed and ROI matter more than ever in AI adoption. Today, we continue that conversation—this time from the IT frontline. In this episode, I’m joined by Ashwin Ballal, CIO of Freshworks and a 30-year tech industry veteran with a track record of driving transformation acro…

1
3307: From Chatbots to AI Agents: Rethinking Customer Experience with Zendesk 29:35

16d ago29:35

29:35

Customer service has undergone significant changes in just a few years. We’ve moved from clunky chatbots with limited menus to sophisticated AI agents that understand, respond, and solve problems in real-time. But we’re now standing on the edge of something even bigger. In today’s episode, I spoke with Matthias Goehler, EMEA CTO at Zendesk, about w…

1
3306: How Zebra Technologies Is Bringing AI to the Frontline Workforce 37:44

17d ago37:44

37:44

Most of the noise around AI focuses on developers, creatives, and knowledge workers. But what about everyone else? The nurses, store associates, logistics teams, and warehouse staff make up nearly 80 percent of the global workforce. In today's conversation, I sat down with Tom Bianculli, Chief Technology Officer at Zebra Technologies, to talk about…

1
🎙️ CPQ Podcast | Upcoming Webinars for CPQ Buyers & Professionals 7:45

18d ago7:45

7:45

In this special episode, host Frank Sohn shares exciting details about three upcoming webinars designed to help CPQ buyers, implementers, and decision-makers navigate the CPQ landscape more confidently. 🔹 June 24 (Date TBC) – Launch of the CPQ Briefing Subscription Get early access to exclusive insights on 15+ CPQ vendors, with 40+ briefings expect…

1
3305: Deepfakes, Digital Trust, and the Future of ID with Jumio 23:21

18d ago23:21

23:21

The last time Philipp Pointner joined me on the podcast, AI was just a whisper on the horizon. We discussed the foundational role of digital identity in establishing trust between individuals and platforms. But fast forward to 2025, and the conversation has shifted dramatically. We're no longer just discussing verification for compliance. We're rec…

1
3304: Meet the Island Enterprise Browser and Why AI is Shadow IT on Steroids 28:45

19d ago28:45

28:45

Enterprise security has always been a moving target, but with the surge of AI adoption, it's entering a whole new era of complexity. In this episode of Tech Talks Daily, I speak with Bradon Rogers, Chief Customer Officer at Island, who brings over 25 years of cybersecurity experience to a conversation that cuts through the noise on AI, data protect…

1
3303: CyberArk’s David Higgins on the Real Risks Behind AI in the Enterprise 34:18

20d ago34:18

34:18

What happens when machine identities outnumber human ones by a hundred to one? That’s not a future scenario. It’s already happening. In this episode, I’m joined by David Higgins, Senior Director at CyberArk, for a deep conversation about identity security in an environment increasingly shaped by AI agents, autonomous systems, and blurred digital bo…

1
CRSP05: Reimagining telecom industry pt.5 - Growth with Nik Willetts, TM Forum 38:43

21d ago38:43

38:43

The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In a new five-part mini-series, Reimagining Telecoms, we will explore these challenges through five distinct lenses: Growth, Networks, Simplificat…

1
3302: Inside Aimprosoft's Approach to Measurable AI Implementation 48:56

21d ago48:56

48:56

In today’s episode, I sit down with John Adam, Chief Revenue Officer at Aimprosoft, for a direct conversation on what it really takes to implement AI inside a business. With AI hype dominating headlines, many companies are either rushing in without a clear plan or standing still out of fear of making the wrong move. John brings a grounded perspecti…

1
Build Agents Have Entered the Chat! 47:45

22d ago47:45

47:45

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune i…

1
3301: How DigiCert Is Redefining Digital Trust 32:36

22d ago32:36

32:36

In this episode of Tech Talks Daily, I sat down with Ashley Stevenson, VP of Product and Solution Marketing at DigiCert, to explore the shifting landscape of digital trust. We are living in a time where certificate-related outages still disrupt critical systems, identity management is becoming more complex, and the arrival of quantum computing is n…

1
3300: How IBM Is Building AI That Works for Business With IBM UK & Ireland Chief Executive, Leon Butler 30:23

23d ago30:23

30:23

When I sat down with Leon Butler, the newly appointed CEO of IBM UK and Ireland, it felt like a timely check-in with one of the most influential forces in enterprise technology. Having taken on the role in January 2025 after leading IBM’s global data and AI division, Leon brings both technical depth and a clear strategic lens to what lies ahead. Ou…

1
3299: How Oyster HR Is Using AI to Redefine Employment Infrastructure 26:33

24d ago26:33

26:33

When I last spoke with Tony Jamous in November 2020, we were navigating the early days of a remote-first world. The shift was sudden and widespread, but what followed was even more transformative. In this episode of Tech Talks Daily, I reconnect with Tony to explore how the world of work has changed and how Oyster has grown from an ambitious startu…

1
Julian Hodges (Sneeyeg) on CPQ, ServiceNow, and Scaling Smart with Governance 31:39

25d ago31:39

31:39

Looking for CPQ solutions and expert advice? In this episode of the CPQ Podcast, we're joined by Julian Hodges, Co-Founder of Sneeyeg, a ServiceNow system integrator specializing in CPQ, billing, and enterprise transformation. With over 20 years of experience from Amdocs, CloudSense, and Salesforce, Julian shares invaluable insights on achieving CP…

1
3298: Meet Medsender: AI for Admin Work 30:37

25d ago30:37

30:37

What if the biggest delay in healthcare wasn’t a lack of doctors but a broken phone system? In today’s episode, I catch up with Zain Qayyum, the founder of Medsender, who left his path to medical school after witnessing firsthand how slow and outdated healthcare administration really is. His response wasn’t to complain. It was to build a solution. …

1
3297: TheyDo and the Tech Helping Brands Map & Manage Journeys 23:57

26d ago23:57

23:57

What happens when customer journeys fall apart behind the scenes, even as AI promises to tie them together? That’s the question at the heart of this conversation with Jochem van der Veer, CEO and Co-Founder of TheyDo. Fresh off a $30 million Series B round, Jochem joins me to unpack what’s really happening inside enterprise organisations that are t…

1
3296: Rethinking FinOps with DoiT Ahead of FinOps X 33:28

27d ago33:28

33:28

Cloud cost is no longer just a finance team issue. It is now a business-wide concern, and treating it as a budgeting exercise is holding companies back. In this episode, I’m joined by John Purcell, Chief Product Officer at DoiT, to unpack how organisations can rethink cloud financial management through a risk-first lens. With the FinOps X conferenc…

1
3295: Ledger, Crypto and the Battle for Digital Sovereignty 38:43

28d ago38:43

38:43

What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world’s…

1
Behind the Build: What It Takes to Create a ServiceNow App That Sells with Elliot West 40:18

28d ago40:18

40:18

What does it take to go from a great idea to an app that catches the attention of a tech giant? In this episode, Farrah sits down with Elliot West—ServiceNow veteran, app creator, and accidental tech entrepreneur—to unpack the journey of how a side project evolved into a game-changing platform now owned by ServiceNow. With over 15 years of experien…

1
CR101: The legacy of three centuries of innovation with Sandeep Seeripat, CIO at Twinings 56:40

28d ago56:40

56:40

Traditional businesses are transforming to enhance consumer engagement and operational efficiency by integrating advanced technologies, helping them stay competitive in the digital age; how can technology best support this transformation? This week, Dave, Esmee and Rob talk to Sandeep Seeripat, CIO at Twinings about how the 300-year-old tea company…

1
3294: How Pico MES Is Closing the Digital Gap in Manufacturing 43:40

28d ago43:40

43:40

In today’s episode, I sit down with Ryan Kuhlenbeck, CEO and co-founder of Pico MES, to explore a persistent and costly challenge in manufacturing. While many OEMs have embraced cutting-edge technology, their suppliers often remain disconnected from the digital conversation. This gap isn’t just inconvenient, it creates delays, quality issues, and s…

1
InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

29d ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduc…

1
InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

29d ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduc…

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