Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really ...
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Hello Everyone and welcome to this new podcast. This podcast is set up to explain about my organization and to discuss about several topics. In this podcast you will learn about few topics like Sustainable Development Goals and Futuristic Technology. The main intention to do this is to create an awareness among people about many types of issues. And speaking of my organization, there is a website and an app, you can go to www.teamearth.in to learn more about that. Thank you and please enjoy ...
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The Safe Option – Building Gluten-Free Confidence with Sonny Wells, Founder of Sonny’s
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37:05In this episode, Chris Fletcher sits down with Sonny Wells, founder of Sonny’s – the soon-to-launch fast-casual food brand with a mission to make eating out safer and more inclusive for people with allergies, especially coeliacs. Sonny shares his personal journey through a difficult diagnosis, what sparked the idea for Sonny’s in Dubai, and how a c…
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Cyber Security in the Age of AI with Naveed Islam CISO at Dojo
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33:33Cybersecurity with Naveed Islam, CISO at Dojo In this special edition of the Tech on Toast Podcast, host Chris Fletcher sits down with Naveed Islam, Chief Information Security Officer at Dojo, to unpack the state of cybersecurity in today’s AI-powered, hyper-digital world. From phishing scams and data breaches to quantum threats and ransomware-as-a…
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Built in Minutes, Made for Mobile | Tech On Toast x 24social
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33:07Guest: Gab Lopez, MD at 24social (MVG Media) Host: Chris Fletcher Series: Tech on Toast Season Sponsored by Deliverect This Week’s Slice: What if building a pub website took less time than pouring a pint? Chris sits down with Gab Lopez, MD of 24social, to talk about making websites work for hospitality – not the other way around. From their AI-powe…
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From Bacon Butties to Brand Building – Le Swine x 93FT
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53:28This week, Chris Fletcher is joined by two guests with serious flavour and flair: James Packham, founder of cult bacon sandwich brand Le Swine, and Nick Clark, founder and MD of Sheffield-based creative studio 93FT. What starts with a bacon butty turns into a masterclass in brand building, creative bravery, and how friendship can drive business suc…
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From Parties to Payments: How TripleSeat Is Fixing Events Tech
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29:41In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech.Expect a brilliant blend of real-world hospitality experience …
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Radio Voice, Rebrands & Really Good POS – With Jamie White from WRS
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30:19What do Isle of Wight ferries, dirty tables, and KFC at midnight have in common? This episode. Chris is joined by the silky-voiced Jamie White, Head of Business Development at WRS, fresh off the back of a brand revamp (RIP “Systems”) and full of stories from hospitality, media, and SaaS trenches. 🧠 Whether you’re a single-site pub or a 100-venue gr…
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Building the Standard: How Marka is Changing Sustainability in Hospitality
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37:58In this episode of the Tech on Toast Podcast, Chris chats with Rob Bowie, co-founder of Marker, the UK’s first standardised sustainability rating for hospitality. Rob shares the journey behind launching Marka with co-founder Chiara, and how their gamified platform is helping restaurants, pubs and cafés take tangible steps toward sustainability—with…
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Level Up: How On-Demand Pay is Changing Hospitality for Good
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30:09In this episode of the Tech on Toast Podcast, Chris Fletcher chats with Archie Heaton, Head of Commercial at Level, the salary-linked financial wellbeing platform that’s making waves in hospitality. We dive into: Archie’s journey from Microsoft and Xbox to startup life What on-demand pay really is—and why it’s not a debt trap How Level compares to …
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Joe Heather – From OMP to Puppies, Scaling Deliverect Across Europe
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41:57This week on the Tech on Toast Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail.From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplac…
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From Flat Whites to Founders: Bustle’s Journey Serving the Creatives of Hospitality
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36:08In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny’s story is anything but ordinary. From launching c…
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Quizmaster Tech: Mark Walsh on Making Pubs Fun (Again with Kwizzbit!)
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38:55Ready to get quizzical? 🧠🍻 In this laugh-out-loud episode of the Tech on Toast Podcast, Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit, the interactive quiz platform shaking up the pub game across the globe! From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark…
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Flex Appeal: Reinventing Hospitality Staffing with YoungOnes COO James Medd
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34:06🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality Staffing Guest: James Medd, COO, YoungOnes Host: Chris Fletcher, Tech on Toast Podcast Recorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality. Chris sits down with James Medd to uncover how YoungOnes, the freelance staffing platform, is empowering opera…
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From NHS to Hospitality Sales Star: How Empathy, Data & Tidr Are Changing the Game | Catherine Allan
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35:04Welcome back to the Tech on Toast Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech. In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving re…
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Why Your Data Is More Valuable Than You Think | JP Kloppers, Omnisient
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36:53In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy. JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can creat…
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How The Other House Is Redefining Hospitality | Jo Morgan on Hotel Ops, Tech & People Power
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36:55In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart. Jo shares her journey from Yorkshire pot-wash to cruis…
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Back to Benares: How TISSL Proved That the Best Tech Partners Are Built on Trust
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14:53I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of imp…
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Tacos, Tech, and Tenacity: A Conversation with Gemma Glasson Managing Director at Wahaca
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53:34In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson, Managing Director at Wahaca, to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for. 🔑 Key Takeaways🎯 Fr…
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Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)
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17:28Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All Gravy Title: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It) Live at HRC ( sorry for the audio blips!) 📢 In this episode: What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to …
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Tech and Tradition: Balancing Innovation with the Human Touch in Restaurants
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42:51👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About?In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his da…
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From Marmalade Martinis to Dim Sum: A Tech on Toast Special,Exploring Paddington's New Food Hub MarketHalls
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33:42In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only! We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that…
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Crunch Time for Hospitality: Inventory, Insights & Innovation with Eric Tiv
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45:25In this episode of Tech on Toast, Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consisten…
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The Future of Dining: Enhancing Efficiency and Experience with Rapid Res
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51:51I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me: The Importance of …
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The Future of Hotel Management: Integrating Tech for a Seamless Guest Experience
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41:30I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions. In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood o…
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Putting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR,
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1:10:35This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations Jame…
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Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings
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37:35🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers …
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Start up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon
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39:24🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO…
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Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims
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38:16Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgri…
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The Power of Data: Boosting Revenue with Impact Data's TalkBox with David Bird
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47:37I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from ou…
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Boosting Restaurant Profits with AI and Digital Loyalty: Insights from Sachin Vasani
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38:40Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the w…
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Navigating the Power of Feedback with Jess and Darren from Yumpingo
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51:14Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you’re in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here…
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Changing Lives, One Ingredient at a Time: Ewan Phillips' Mission
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36:35Exploring Food Marketing and Allergens with Ewan Phillips - Tech N Toast PodcastJoin us for an enlightening conversation with Ewan Phillips, co-founder of 'And It Has,' on this episode of the Tech N Toast podcast. Ewan shares his journey from food marketing to creating a tech solution for allergen management in the hospitality industry. Discover ho…
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Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter with Dojo & Youngs Pubs
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26:30Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter 🔹What does it take to run a smooth, tech-driven hospitality business in 2024? 🔹Why is reliable, integrated technology critical for growth and guest experience? 🔹How can the right payment solutions help operators avoid downtime and lost revenue? In this episode of theTech on T…
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Streamlining Hospitality with Supy: Insights from Founder Dani El Zein
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31:39Streamlining Hospitality with Supy: Insights from Tech On Toast Season 11In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a resta…
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The Future of Hiring: Enhancing Candidate Experience & Efficiency with Ed Grimes & Ed Godwin.
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41:45Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of AI recruitment with two incredible guests, Ed Godwin and Ed Grimes from Talent Unlimited. If you're in the hospitality industry or just curious about how technology is transforming recruitment, this episode is a must-listen! H…
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Streamlining Communication: How ZenZap is Transforming Team Management in Hospitality
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35:19🎧 New Episode Alert: Discover ZenZap with Josh Phillips and Noam Neumann!Hello Tech On Toast Family,I hope this email finds you well! I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of team communication and productivity with the co-founder & Business development lead of ZenZap, Josh Phillips …
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Delivering the Digital Restaurant: Insights from Carl Orsbourn On Modernising Hospitality
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40:33🚀 New Episode Alert: Tech On Toast Podcast! 🎙️ I’m thrilled to announce our latest episode featuring the incredible Carl Orsbourn SVP of Invisible and co-author of the insightful book, Delivering the Digital Restaurant. In this episode, we dive deep into the evolving landscape of hospitality technology and the impact of AI on the restaurant industr…
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Optimising Last-Mile Delivery: Insights from Nash's UK Head, Patrick Eve
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41:21Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of logistics and delivery with Patrick Eve, the Head of UK at Nash. If you’re in the hospitality or retail sectors, this episode is a must-listen! Here are three key takeaways that stood out to me:The Evolution of Delivery Servic…
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Empowering the Next Generation of Workers: Insights from Blend's Co-Founder Jules Smith
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28:06Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Jules Smith, co-founder of Blend. If you’re in the hospitality industry or just interested in innovative training solutions, this episode is a must-listen! Here are three key takeaways that really stood out to me:Revoluti…
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How to Build the Future of Dining: Orderpay’s Vision for Restaurants
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51:14Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive deep into the world of hospitality tech with the Orderpay team. Join us as we explore how OrderPay is revolutionising the dining experience by streamlining order and payment processes for restaurants.Meet our guests:Shakira - Head of Customer Op…
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Holiday Hustle: Ed Christmas Shares Winning Seasonal Sales Strategies
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36:44In this festive episode of the Tech on Toast Podcast, we sit down with Ed Christmas, Managing Director at Bums on Seats, to unwrap the secrets behind successful sales strategies in hospitality. From maximising Christmas bookings to addressing year-round operational inefficiencies, Ed shares his invaluable insights and top tips to help operators thr…
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From University to Start up: How Two Friends Are Revolutionising Restaurant Allergen Safety
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44:44In this episode of the Tech on Toast podcast, we’re thrilled to spotlight two inspiring female founders, Alana Brailsford and Eve Williamson, from Served. These trailblazers are not just building technology; they’re addressing a critical challenge in the restaurant industry: supporting individuals with food allergies and dietary restrictions. Their…
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How to grow your business through your customers with Jon Horsfield, CRO at Centegra
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42:50I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with my old friend, John Horsfield, Chief Revenue Officer at Centegra. We delved into the fascinating world of restaurant technology, customer service, and the evolving landscape of the hospitality industry. Here are three key takeaways fr…
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Bonus Episode - ‘Blue sky’ panel: embracing the digital future featuring Papa Johns, Five Guys, Dojo and Nory
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26:08This months bonus episode was recored LIVE at the Hostech event hosted by MCA. How can tech empower customers and operators, across all hospitality touchpoints? In this wide-ranging panel discussion, sector CTO's and operator specialists discuss their vision of future progress, from the evolution of loyalty and rewards, to ordering and payments, to…
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How to automate tasks using AI with Tommy Giraux from Honest Burgers and Matt Grimshaw from Youda.
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38:16Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive into the world of restaurant technology and employee experience with our special guests, Tommy, Head of Restaurant Systems at Honest Burgers, and Matt Grimshaw, Founder of youda. Join us as we explore the challenges faced by the hospitality indu…
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How to engage your workforce through tech with Oli Cavaliero, Head of People & Engagement at Pizza Pilgrims
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30:38In this episode, I had the pleasure of chatting with Oli, the Head of People and Engagement at Pizza Pilgrims. We delved into the world of innovative HR practices and the impact of technology on employee engagement. Here are three key takeaways from our conversation:The Power of AI in Employee Engagement: Oli shared insights on how they implemented…
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How to give your customers choice through tech with Tom James, Managing Director at Bills
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54:15I'm excited to share the latest Tech On Toast episode, where I had the absolute pleasure of chatting with Tom James, Managing Director of Bills. We dove into his incredible journey in the hospitality industry, from pulling pints as a bartender to leading a beloved restaurant brand. Here are three key takeaways from our conversation that are gold fo…
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How to boost an analogue business with a digital partner, with Bread Ahead Founder Matthew Jones.
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21:18Welcome to this exciting episode of the Tech On Toast podcast! Join host Chris Fletcher as he dives into the world of baking and technology with special guests Matthew Jones, founder of Bread Ahead, and David from Square.In this episode, we explore:Matthew's incredible journey from chef to bakery owner, including the growth of Bread Ahead from its …
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Frictionless Dining: The Evolution of Payments with Dojo & Wagamama
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42:54🚀 New Podcast Episode Alert! 🎙️I'm thrilled to announce the latest episode of the Tech on Toast podcast, where we dive deep into the evolving landscape of payments in the hospitality industry. This week, I had the pleasure of speaking with three industry leaders: Andy Maynard, Technology Director at The Restaurant Group, Chris Jolliffe, Head of Ent…
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How to boost hospitality efficiency through people with Rod Schneider, COO, Workforce.com
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57:12🚀 Exciting news! Our latest episode of the Tech On Toast podcast features Rod Schneider, CEO of Workforce.com and Tanda! 🎙️ 1/ 🏢 Rod shares his journey from aspiring cricketer to tech entrepreneur, and how Workforce.com is revolutionising workforce management. 2/ 💡 Discover how Workforce.com tackles scheduling issues and reduces employment friction…
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Navigating the New Tipping Legislation with StrikePay's Oli Cavanagh
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36:02In our latest episode, I had the privilege of speaking with Oli Cavanagh, co-founder of StrikePay, about how they’re reshaping digital tipping across hospitality and service industries. 💸Here are some highlights: • StrikePay was born during the first week of the 2020 lockdown, addressing the decline in cash usage. Their solution? Transforming any p…
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