We improve organisations’ performance by changing people's behaviour.
…
continue reading
Enter stage left…… UNWRAPPED. Elev-8's podcast series provides insight into the people behind their profiles…It is sharing their human story and what LinkedIn or any other social platform will not tell you, or you do not typically see. Raw, real, and honest. We have already spoken to some amazing people, and there is so much inspiration to be found from their lessons learned. No topic is off-limits. Join us in our mission to ensure that the humanity we have found, remains.
…
continue reading
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
I’m Anne Bachrach and for over 27 years I’ve been best known as The Accountability Coach™. Some even have called me The Accountability Pit-Bull™. Did you know that the #1 reason people don’t get what they want is lack of accountability? If you want to make more money, work less, and enjoy even better work life balance, The Accountability Minute is perfect for you. Are you sick and tired of your business just making you sick and tired? You know the drill. You invest a lot of time in building ...
…
continue reading
Our daily lives can be challenging at times, as you already know. There are many things to learn, achieve, and aspire to. There are also many ways to inspire and motivate yourself to go for your dreams and grow as a person. The one thing that holds many people back is their limiting beliefs and how these beliefs affect their emotions and quality of…
…
continue reading

1
Goal Setting Strategy #6 to Elevate Your Performance
2:00
2:00
Play later
Play later
Lists
Like
Liked
2:00Today we are talking about Goal Setting Strategy #6 of the 6 strategies to Elevate Your Performance, which is to Review Your Goals Every Day. Reading your goals places your goals in the forefront of your mind and helps you engage only in activities that are directly linked to you achieving them. It also prevents you from forgetting what you need to…
…
continue reading

1
Goal Setting Strategy #5 to Elevate Your Performance
1:59
1:59
Play later
Play later
Lists
Like
Liked
1:59Today we are talking about Goal Setting Strategy #5 to Elevate Your Performance, which is to Have SMART Goals. There are many ways to set your business goals, and they should follow the SMART principle. If you set goals that aren’t SMART, there’s no way to achieve them and elevate your brand and your performance in this regard. SMART goals are very…
…
continue reading

1
Goal Setting Strategy #4 to Elevate Your Performance
1:46
1:46
Play later
Play later
Lists
Like
Liked
1:46Today we are talking about Goal Setting Strategy #4 to Elevate Your Performance, which is to Have a Vision Board. Vision boards are a visual depiction of your goals. They serve as a place where you can challenge yourself by clearly spelling out or visualizing what you ideally want to achieve. When you have a vision board, you are able to see what a…
…
continue reading

1
Goal Setting Strategy #3 to Elevate Your Performance
1:49
1:49
Play later
Play later
Lists
Like
Liked
1:49Today we are talking about Goal Setting Strategy #3 to Elevate Your Performance, which is to Put in More Effort. When achieving your goals, be prepared to put a little more effort into all your business activities. Adjust your routines to allow some extra time for planning and brainstorming important decisions. If you plan to increase your business…
…
continue reading

1
Goal Setting Strategy #2 to Elevate Your Performance
2:01
2:01
Play later
Play later
Lists
Like
Liked
2:01Today we are talking about Goal Setting Strategy #2 to Elevate Your Performance, which is to Focus on the Present. The challenge with setting goals is that by focusing on the future continuously, you can become overwhelmed by the weight of your big goal. Ensure that you recognize the importance of the smaller tasks in the present. When you do this,…
…
continue reading

1
174. The Hidden Cost of Executive Escalations And How to End It | Stacy Sherman
26:08
26:08
Play later
Play later
Lists
Like
Liked
26:08Executive escalations are becoming more frequent—and damaging. In this episode, Stacy Sherman exposes the hidden patterns behind these high-impact customer moments and why they’re often signs of deeper issues across teams, systems, and culture. She shares practical strategies to prevent escalations before they start, drawn from her own leadership e…
…
continue reading

1
Goal Setting Strategy #1 to Elevate Your Performance
1:43
1:43
Play later
Play later
Lists
Like
Liked
1:43Today we are talking about Goal Setting Strategy #1 to Elevate Your Performance, which is to Write Out Your very SPECIFIC Goals. When setting your goals, you should ensure that they are broken down into the most important long-term and short-term goals. It will help when you break down these goals into achievable tasks and activities to increase pe…
…
continue reading

1
6 Goal Setting Strategies to Elevate Your Performance
1:40
1:40
Play later
Play later
Lists
Like
Liked
1:40There are many reasons to set goals and follow them through. As a business professional or entrepreneur, you are probably no stranger to the benefits of goal setting. The only challenge that lies with goal setting is how to follow these goals through to completion. The satisfaction of success also represents a challenge that pushed you to work towa…
…
continue reading

1
Idea #8 to Help You Improve Your Self-Discipline
1:53
1:53
Play later
Play later
Lists
Like
Liked
1:53Today we are talking about Idea #8 of the 8 ideas to Help You Improve Your Self-Discipline, which is to Have a Backup Plan. It takes a lot of confidence and dedication to formulate one plan. When you have one plan, you exercise the highest discipline when working on that plan. You follow each instruction to the letter and ensure that all the I’s an…
…
continue reading

1
Idea #7 to Help You Improve Your Self-Discipline
1:48
1:48
Play later
Play later
Lists
Like
Liked
1:48Today we are talking about Idea #7 to Help You Improve Your Self-Discipline, which is to Win the Battle of Willpower. Your willpower is tied to your belief system. If you think you cannot succeed at something, you wouldn’t commit to the task and infuse the required time and dedication to its success. This will lead to you continuously failing this …
…
continue reading

1
Idea #6 to Help You Improve Your Self-Discipline
1:38
1:38
Play later
Play later
Lists
Like
Liked
1:38Today we are talking about Idea #6 to Help You Improve Your Self-Discipline, which is to Create New Habits. Numerous habits have been shown to improve productivity and performance. When you create new habits, you are dedicating yourself to their completion and challenging yourself too. You are also motivating yourself to carry out these habits unti…
…
continue reading

1
Idea #5 to Help You Improve Your Self-Discipline
1:35
1:35
Play later
Play later
Lists
Like
Liked
1:35Today we are talking about Idea #5 to Help You Improve Your Self-Discipline, which is to Set Crystal Clear Goals. The advantages of goal setting cannot be overemphasized. When you set very clear and specific goals, you have a direct path to the decisions and activities that need to be completed to achieve these goals. With clear goals, you have a d…
…
continue reading

1
Idea #4 to Help You Improve Your Self-Discipline
1:40
1:40
Play later
Play later
Lists
Like
Liked
1:40Today we are talking about Idea #4 to Help You Improve Your Self-Discipline, which is to Get Support. Every entrepreneur needs a good solid support system. With the right type of support, you can avoid harmful activities or habits that affect your productivity. When you need to perform even better, choose the right mentor or support group with the …
…
continue reading

1
173. Keeping Customer Support Human In An Automated World | Priscilla Brooke
30:39
30:39
Play later
Play later
Lists
Like
Liked
30:39What if the way you measure customer support is setting your team up to fail? What if prioritizing speed is costing you real relationships? And what if the real customer experience (CX) advantage isn’t more tech, but a culture where teams are actually happy to help? In this episode, Stacy Sherman and Priscilla Brooke share bold strategies to move b…
…
continue reading

1
Idea #3 to Help You Improve Your Self-Discipline
1:40
1:40
Play later
Play later
Lists
Like
Liked
1:40Today we are talking about Idea #3 to Help You Improve Your Self-Discipline, which is to Get Rid of Temptations. Temptations can be the biggest enemies for many people. When you get rid of temptations, you improve your self-discipline instantly. If you choose to work at a specific time, simply by putting your phone on silent can eliminate the tempt…
…
continue reading

1
Idea #2 to Help You Improve Your Self-Discipline
1:38
1:38
Play later
Play later
Lists
Like
Liked
1:38Today we are talking about Idea #2 to Help You Improve Your Self-Discipline, which is to Identify Your Uptimes and Downtimes. The best way to produce the best results is to know when your uptimes and downtimes are. When you identify these times, you can control and structure your activities to take on more important tasks and produce better results…
…
continue reading

1
Idea #1 to Help You Improve Your Self-Discipline
2:05
2:05
Play later
Play later
Lists
Like
Liked
2:05Today we are talking about Idea #1 to Help You Improve Your Self-Discipline, which is to Know Your Strengths and Weaknesses. Self-discipline is about knowing your strength and weaknesses. Only when you know what your strengths and weaknesses are, can you work on improving them. In business, there is a possibility that you face some challenges in yo…
…
continue reading
Entrepreneurs value self-discipline, among other motivation practices. This is because, as a business owner, you are solely responsible for yourself and your success. Your ideas, decisions, work ethics, and commitment to your goals should set you apart from your employees and serve as a way to motivate them to work even harder and better for your b…
…
continue reading

1
Support Team Performance Assessment – Free Sample Exercise
1:33
1:33
Play later
Play later
Lists
Like
Liked
1:33Many simple and effective resources get created when I'm coaching my one-on-one clients. An issue or situation comes up and I create a resource tool to help them get an even better result. In this example, my business owner coaching client wanted to better hold his support team accountable, so I created a performance assessment tool. This enhances …
…
continue reading
Today we are talking about Idea #7 of the 7 ideas to Engage and Motivate Your Staff, which is to Create a Stimulating Environment. It’s okay to have a little fun once in a while. You will find that 30 minutes once a week engaged in some sort of competitive game, competition, or quiz will repay itself 10-fold in productivity by increasing employees’…
…
continue reading
Today we are talking about Idea #6 to Engage and Motivate Your Staff, which is to Invest in Staff Training. Team members feel valued when you spend the money and time investing in their knowledge and skills. Regular staff training sessions, seminars and group training experiences not only improves your employees’ skills, they also enhance your empl…
…
continue reading

1
172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink
30:48
30:48
Play later
Play later
Lists
Like
Liked
30:48We’re bringing back one of our most popular episodes—and for good reason. This conversation struck a chord with so many of you, and its insights are just as relevant today as when it first aired. Regret is one of the most intense and universal human emotions. It often comes with guilt, remorse, or shame—but it also holds the power to drive growth, …
…
continue reading
Today we are talking about Idea #5 to Engage and Motivate Your Staff, which is to Communicate Openly and Honestly. Team members who are kept “in the loop” are more likely to remain motivated than those who have no idea what is going on. You want to always be clear on what you expect from them and what they can expect from you. A great leader always…
…
continue reading
Today we are talking about Idea #4 to Engage and Motivate Your Staff, which is to Lead by Example. A good leader must illustrate to his or her employees the correct procedures and processes required. If you want your staff to arrive at work on time, then you will need to follow suit. If you want to hold them accountable to doing their job, you have…
…
continue reading
Today we are talking about Idea #3 to Engage and Motivate Your Staff, which is to Chart a Career Path. The majority of employees have a perceived career path they would like to follow. Not only is it vital as a leader to be aware of the staff member’s vision for the future, it is also important to clearly define how management views their career pa…
…
continue reading
Today we are talking about Idea #2 to Engage and Motivate Your Staff, which is to Share Your Vision. Employees are seen to be more motivated when they believe their contribution is making an impact on the overall success of your organization. They have a better idea of how they fit in and their role plays in your organization when they understand w…
…
continue reading
Today we are talking about Idea #1 to Engage and Motivate Your Staff, which is to Reward Immediately and Frequently. In a study, one of the primary influences that affected the motivation of employees was recognition and reward. It was shown that small rewards offered frequently and as soon as possible after the performance had the most impact. So,…
…
continue reading
Sarah gets to work at the same time every day. She sits down at her desk and starts doodling on her desk pad, playing computer games, surfing the internet, and texting friends. Unless she is interrupted by a phone call or correspondence that requires her urgent attention, you know she will spend the bulk of her day doodling on her note pad, playing…
…
continue reading

1
Handle Incoming Calls More Effectively - Phone Script
1:51
1:51
Play later
Play later
Lists
Like
Liked
1:51Are you ready to transform the way you and your team handle incoming calls? Imagine a world where you can manage your time even more effectively, boost productivity, and provide top-notch client service with reduced interruptions. Introducing my FREE resource: How to Handle Incoming Calls More Effectively Phone Script! This powerful tool is designe…
…
continue reading

1
171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin
27:26
27:26
Play later
Play later
Lists
Like
Liked
27:26AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right. In this episode of Doing CX Right, Stacy Sherman and Richard Lin, CEO of Anyreach, explore how to deploy voice AI with tr…
…
continue reading

1
Tip #6 for How to Develop a Success-Oriented Mindset
1:52
1:52
Play later
Play later
Lists
Like
Liked
1:52Today we are talking about tip #6 of the 6 tips for how to develop a success-oriented mindset, which is to Take Responsibility for Your Success. Change your mindset so that you are in control of your success. Instead of blaming others when things go wrong, take some time to be introspective and think about what you could have done differently. When…
…
continue reading

1
Tip #5 for How to Develop a Success-Oriented Mindset
1:46
1:46
Play later
Play later
Lists
Like
Liked
1:46Today we are talking about tip #5 for how to develop a success-oriented mindset, which is to Create a Success-Oriented Routine. Start your day off strong with a routine that sets you up for success. For example, you may feel more productive if you wake up earlier, start your day with a workout, write down 3 things you are grateful for, focus on the…
…
continue reading

1
Tip #4 for How to Develop a Success-Oriented Mindset
1:38
1:38
Play later
Play later
Lists
Like
Liked
1:38Today we are talking about tip #4 for how to develop a success-oriented mindset, which is to Surround Yourself with Like-Minded People. Create an environment of success-oriented individuals around you. By hiring top talent and working with people smarter than you are, you’ll grow as an individual and as a business. Surrounding yourself with talente…
…
continue reading

1
Humans + AI: Rethinking the Future of Learning (With a Surprise Guest)
7:22
7:22
Play later
Play later
Lists
Like
Liked
7:22🎙️ Description: In this special episode, I’m joined by Maya, an AI and Learning expert, to explore how technology can augment — not replace — human potential in the world of Learning and Development. We dig into: The real role of AI in L&D today Common myths that need busting The human skills that will always matter What the future of human-AI part…
…
continue reading

1
Tip #3 for How to Develop a Success-Oriented Mindset
2:01
2:01
Play later
Play later
Lists
Like
Liked
2:01Today we are talking about tip #3 for how to develop a success-oriented mindset, which is to Set Smaller, More Achievable Goals. If you start by trying to tackle larger goals, you may get discouraged if you don’t reach them as soon as you’d like. By setting smaller, more achievable goals, you can boost your self-esteem and confidence when you achie…
…
continue reading

1
Tip #2 for How to Develop a Success-Oriented Mindset
1:45
1:45
Play later
Play later
Lists
Like
Liked
1:45Today we are talking about tip #2 for how to develop a success-oriented mindset, which is to Never Stop Learning. A success-oriented mindset is synonymous with a growth mindset. The determination that drives you towards success is also one that pushes you to learn along the way. When you run into things you’ve never faced before, having a growth mi…
…
continue reading

1
Tip #1 for How to Develop a Success-Oriented Mindset
1:54
1:54
Play later
Play later
Lists
Like
Liked
1:54Today we are talking about tip #1 for how to develop a success-oriented mindset, which is to Regularly Take Yourself Out of Your Comfort Zone. One of the ways to gain confidence and to grow is by regularly taking yourself out of your comfort zone. regularly. Do one thing each day that makes you uncomfortable, whether that’s eating something new, tr…
…
continue reading

1
6 Ways to Develop a Success-Oriented Mindset
1:51
1:51
Play later
Play later
Lists
Like
Liked
1:51Running your own business is not always easy, as you already know. There are challenges from the start, and you’re constantly being faced with fires to put out. Developing a success-oriented mindset can help you change your perspective and take your business to the next level! You can accomplish a lot more when you feel like you can do anything you…
…
continue reading

1
170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman
11:50
11:50
Play later
Play later
Lists
Like
Liked
11:50Wondering how to move from customer success or service into a true customer experience leadership role—without needing a new title? In this episode, Stacy Sherman explores what it really means to lead CX from wherever you sit in the organization. If you're looking to expand your influence, gain visibility, and make a broader impact on your company’…
…
continue reading

1
The Guide to Stopping Procrastination - Create Your Ideal Business and Ideal Life
1:16
1:16
Play later
Play later
Lists
Like
Liked
1:16Do you find yourself constantly procrastinating, even though you know you have important tasks to complete? It's easy to get overwhelmed by a never-ending to-do list and lose focus on what really matters. But it doesn't have to be this way. As a driven Entrepreneur, you understand the importance of hard work and dedication. However, even the most e…
…
continue reading

1
Good Reason #3 for Business Owners to Take Time Off
2:42
2:42
Play later
Play later
Lists
Like
Liked
2:42Today we are talking about third good reason for Business Owners to take time off, which is the fact that You Are Not a Robot and You Need to Live a Good and Balanced Life. Having a life outside of work is very important. In fact, it is SO important that you should actually prioritize it. Taking a break should be a mandatory part of your schedule. …
…
continue reading

1
Good Reason #2 for Business Owners to Take Time Off
1:48
1:48
Play later
Play later
Lists
Like
Liked
1:48Today we are talking about second good reason for Business Owners to take time off, which is To Refocus Your Perspective. When we are immersed in our business day after day, it can become difficult to separate ourselves from it even enough to make informed decisions. This is another reason why it is important to get away and do something else. Gett…
…
continue reading

1
Good Reason #1 for Business Owners to Take Time Off
2:21
2:21
Play later
Play later
Lists
Like
Liked
2:21Today we are talking about 1 good reason for Business Owners to take time off, which is To Recharge Your Creative Batteries. It is important to get some rest so that you can be at your creative peak when you are on the job. It is impossible to be constantly creative, especially if you don’t take breaks! If you want to continue to think of new, orig…
…
continue reading

1
3 Good Reasons for Business Owners to Take Time Off
2:27
2:27
Play later
Play later
Lists
Like
Liked
2:27As a business owner, you are probably used to working close to 7 days a week and for over 8 hours per day. On average, most business owners work more hours per day and for more days per week than those who work for other people. Why? Well, if you own a business, then you doubtlessly know the answer. When you have opportunities, you need to chase th…
…
continue reading

1
Distinguishing Factor #4 of Business Owners Who Use Accountability
2:30
2:30
Play later
Play later
Lists
Like
Liked
2:30Today we are talking about the 4th top distinguishing factor of business owners who use accountability to get results, which is that They understand that nothing comes without discipline and diligence - they never quit. Accountability is a major key to improving discipline and diligence and with that comes improved results. When you understand that…
…
continue reading

1
Distinguishing Factor #3 of Business Owners Who Use Accountability
2:14
2:14
Play later
Play later
Lists
Like
Liked
2:14Today we are talking about the 3rd top distinguishing factor of business owners who use accountability to get results, which is to: Accept full responsibility for actions and non-actions in life and in business. Accountability and wealth go hand-in-hand! When you learn how to use accountability to build success, you’ll begin to see just how much po…
…
continue reading

1
169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly
19:12
19:12
Play later
Play later
Lists
Like
Liked
19:12Is customer experience (CX) the NEW marketing? Or has it always been? Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all CX. So why do so many companies still treat them as separate? In this episode of Doing CX Right, Stacy Sherman and Nicole Donnelly challenge this outdat…
…
continue reading

1
Distinguishing Factor #2 of Business Owners Who Use Accountability
2:42
2:42
Play later
Play later
Lists
Like
Liked
2:42Today we are talking about the 2nd top distinguishing factor of business owners who use accountability to get results, which is to be Organized, productive, and efficient in time management and task completion. Every successful entrepreneur understands that organized and efficient productivity is an essential part of leveraging time and energy. You…
…
continue reading

1
Distinguishing Factor #1 of Business Owners Who Use Accountability
2:05
2:05
Play later
Play later
Lists
Like
Liked
2:05How does accountability make a positive impact on the success of your business? We’re going to take a look at the first of the top 4 distinguishing factors of business owners who use accountability to get results. #1: Highly motivated. Procrastination is at fault for many business failures, and guess who’s responsible for procrastination? Yep, you …
…
continue reading