Best Jen Weaver Podcasts (2025)

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Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data 37:54

9d ago37:54

37:54

Support teams are swimming in data, but how much of it actually helps you make better decisions? In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep making and how to fix them. Craig’s been in the CX and support world for over 25 years, and he’s walking us thro…

1
Stones: Your Worthiness Comes from God's Faithfulness | Camille Holland | June 10, 2025 31:20

7d ago31:20

31:20

By Irving Bible Church

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S5 E8: Explore Weaving with Lisa Graves of Kawartha Weaving & WEFT Magazine 40:43

8d ago40:43

40:43

Send us a text In this week’s episode, Felicia chats with Lisa Graves, co-founder and editor-in-chief of Weft Magazine. Together, they talk about how the magazine began, how it's structured, and what kinds of topics readers can look forward to. They also dive into the value of weaving education, both in-person and online, and what makes Kawartha We…

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Stones: Introduction | Kat Armstrong | June 3, 2025 32:21

15d ago32:21

32:21

By Irving Bible Church

1
S5 E7: Inside the World of CSMs with Celeste Angello 37:27

22d ago37:27

37:27

Send us a text In this week's episode, we are excited to welcome Celeste Angello, known as the Cranky Spinster, about her journey into the world of circular sock knitting machines (CSM). They discuss the importance of community, the process of restoring antique machines, and tips for beginners looking to get started in sock knitting. Celeste shares…

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Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results 40:13

23d ago40:13

40:13

Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-step process for making data useful: how to choose the right metrics for the right audience, resonate with …

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S5 E6: The Evolution of Knitty & Community with Amy Sadler 54:07

1M ago54:07

54:07

Send us a text In this episode of The SweetGeorgia Show, Felicia Lo chats with Amy Sadler, editor of Knitty.com, the longest-running free knitting magazine online. They talk about how Knitty got started, Amy’s path through the knitting world, and how both the magazine and the community have evolved over the years. Together, they explore the changin…

1
From Lead to Head of Support: A Blueprint for Your First Three Projects 45:19

1M ago45:19

45:19

What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…

1
S5 E5: Community, Culture & Inclusivity with Knitwear Designer Aimee Sher 46:37

2M ago46:37

46:37

Send us a text Designer Aimee Sher joins Felicia Lo for an inspiring conversation about creativity, inclusivity, and the evolution of modern knitting. Aimee shares her journey from knitter to designer, offering a behind-the-scenes look at her thoughtful design process, her commitment to size-inclusive patterns, and how yarn choices shape her work. …

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Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 43:25

2M ago43:25

43:25

What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…

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S5 E4: Ergonomics for Comfortable Crafting with Physical Therapist Andrea Lui 42:31

2M ago42:31

42:31

Send us a text In this episode of The SweetGeorgia Show, Felicia Lo welcomes Andrea Lui for a thoughtful conversation about crafting and health. Together, they explore the importance of ergonomics while we craft and share preventive measures to help ensure many years of comfortable, joyful making. Andrea also speaks to the powerful role crafting ca…

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The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 40:01

2M ago40:01

40:01

What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…

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S5 E3: Weaving a Stronger Community with Radical Weavers (Mairi Breslin & Peter Dickie) 51:34

3M ago51:34

51:34

Send us a text In this episode of the Sweet Georgia Show, Felicia explores the work of Radical Weavers, a community weaving studio in Stirling, Scotland. Founded by Mairi Breslin, the studio supports young adults from disadvantaged backgrounds through weaving workshops and inclusive teaching methods. Peter Dickie, Mairi’s son, runs the studio’s com…

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Courage to Teach: How Help Scout Turns Classes into Revenue 39:35

3M ago39:35

39:35

What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…

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Episode 376: The End of UGURUS – Last Episode with Brent Weaver and Jen Buzza 54:27

3M ago54:27

54:27

In this final episode of the Digital Agency Show, host Brent Weaver gets interviewed by UGURUS Lead Mentor, Jennifer Buzza. They talk about the shutdown of UGURUS after 12 great years, lessons learned from the business and recording 375+ episodes, and much more. Tune in for this Brent's final thoughts on a great run.…

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7 Feasts: The Feast of Booths | Sissy Mathew | March 25, 2025 30:09

3M ago30:09

30:09

By Irving Bible Church

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7 Feasts: The Day of Atonement | Alice McQuitty | March 18, 2025 36:05

3M ago36:05

36:05

By Irving Bible Church

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S5 E2: Ease Grief, Create Community, Inspire Generosity with Loose Ends (Masey Kaplan and Jen Simonic) 45:40

3M ago45:40

45:40

Send us a text Loose Ends is an everyone-is-welcome movement that aims to ease grief, create community, and inspire generosity by matching volunteer handwork finishers with textile projects people have left undone due to death or disability. In this conversation, Felicia Lo speaks with Masey Kaplan and Jen Simonic, co-founders of the Loose Ends pro…

1
Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified 45:55

3M ago45:55

45:55

How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and alig…

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Season 5, Episode 1: Welcome Back to the SweetGeorgia Show 8:16

3M ago8:16

8:16

Send us a text The SweetGeorgia Show is set to return with a fresh perspective, aiming to explore the deeper intentions behind crafting. This isn't just a podcast about textiles and handcrafts; it's a conversation about the innovation and identity that these crafts represent. We want to understand how the act of making things shapes our identities …

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7 Feasts: The Feast of Trumpets | Alice McQuitty | March 4, 2025 38:41

4M ago38:41

38:41

By Irving Bible Church

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Agile CX: Steph Uses Dev Sprints to Focus Team Energy 40:11

4M ago40:11

40:11

Steph Hardy, Customer Solutions Engineer at Guru, wanted to become even more efficient with her colleagues—so she borrowed a playbook from engineering and brought Agile sprints to CX. In this episode, Steph shares how she adapted the sprint framework to fit her team’s workflow, helping them stay focused, reduce redundant work, and increase feature …

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7 Feasts: The Feast of Weeks | Camille Holland | February 25, 2025 34:14

4M ago34:14

34:14

By Irving Bible Church

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7 Feasts: The Feast of Firstfruits | Nika Spaulding | February 18, 2025 30:10

4M ago30:10

30:10

By Irving Bible Church

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Episode 375: From Solo to Scalable: The Power of White Labeling for Agencies with Michael Knorr 29:44

4M ago29:44

29:44

Michael Knorr is the CEO of That! Company, a white-label digital marketing agency that has helped over 700 agencies scale their businesses by providing SEO, PPC, and digital marketing services under their clients’ brands. With nearly two decades of experience, Michael has built a business model that allows agency owners to grow without getting bogg…

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Episode 374: Smarter PPC Strategies & The Future of Paid Ads with John Horn 25:08

4M ago25:08

25:08

John Horn is the CEO of StubGroup, a digital advertising agency specializing in expert PPC management for businesses of all sizes. Since joining the company as employee number one, John has helped StubGroup grow into a leading boutique agency, managing over 15,000 campaigns and generating more than 3 million leads and $400 million in revenue for cl…

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From Zero to Scalable: Brittany Ferguson Builds Support Teams 34:23

4M ago34:23

34:23

Starting as the first (or only) support hire at a growing company? Brittany Ferguson has been there—many times. Instead of feeling overwhelmed, she’s built a process that helps support teams thrive, even when it’s just one person. 🎥 Watch on YouTube 📑 Download the step-by-step guide This podcast is brought to you by Supportman.io, providing instant…

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Episode 373: Mastering Motivation & Sales Psychology with Chris Lema 27:24

4M ago27:24

27:24

In this episode, Chris dives into the psychology of motivation and how understanding what drives people can transform the way agencies close deals, lead teams, and shape company culture. He explains how the M Code Assessment helps businesses tailor their sales approach to match different motivation types and why traditional hiring practices often o…