Looking for sales performance strategies? Hoping to grow revenue? Join Matt Sunshine, CEO at The Center for Sales Strategy, where he and industry experts work toward a singular goal: Improving Sales Performance.
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Welcome to Culture Over Coffee, a podcast focused on improving company culture and fostering employee engagement hosted by Beth Sunshine, SVP/Partner at Up Your Culture. Every week we chat with experts and thought leaders about the latest proven practices that succeed in reducing regrettable turnover, increasing productivity and retaining key customers. So, pour a cup of your favorite brew and join us. Up Your Culture, an employee engagement and company culture firm, was designed by The Cent ...
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When Top Talent Walks: How to Prepare Today for Tomorrow's Turnover with Beth Sunshine
25:03
25:03
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25:03In this episode, we’re exploring what smart sales leaders do before their top performers resign. And joining Matt is Beth Sunshine, SVP/Talent Services at The Center for Sales Strategy. Her contribution to the 2025 Talent Magazine highlights the importance of being ready long before turnover happens. And, here, she shares actionable ways to build t…
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Smart Hiring, Smarter Sales: Unlocking Natural Talent in Your Recruitment with Trey Morris
24:39
24:39
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24:39In this episode, we’re diving into how identifying and leveraging innate talent (rather than just experience) can help leaders build stronger, higher-performing sales teams. And helping Matt unpack it all is Trey Morris, VP/Senior Consultant/Director of Training Innovation at The Center for Sales Strategy. Trey’s article in the 2025 Talent Magazine…
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Culture Snapshot: How Often Are You Actually Giving Feedback?
6:11
6:11
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6:11Feedback fuels growth, but most employees aren’t getting enough of it. In this quick Culture Snapshot episode, Beth takes a few minutes to explore what data from ENGAGE 2025: The Company Culture Report reveals about the frequency and quality of workplace feedback. Also, she offers bits of actionable advice to help leaders make feedback a consistent…
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Managers Are Stuck: The Missing Middle of Engagement with Matt Sunshine
36:59
36:59
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36:59Middle managers are the critical link between leadership and employees...but many of them feel disengaged, unsupported, and overwhelmed. In this episode, Matt Sunshine, CEO of The Center for Sales Strategy, is joining Beth to discuss why managers are struggling to stay engaged and how that impacts the teams they lead. Matt has some amazing takeaway…
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The Engagement Gap: Why Culture Isn't Trickling Down with Kate Rehling
22:24
22:24
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22:24Engagement may be strong at the top...but it’s not making its way down the org chart. In this episode, Beth sits down with Kate Rehling, Senior Talent Analyst and Engagement Specialist at Up Your Culture, to explore the troubling disconnect between executives and employees when it comes to culture and engagement. Kate shares some amazing thoughts t…
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The Bait and Switch: When Culture Doesn’t Match the Pitch with Deborah Fulghum
26:45
26:45
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26:45For many employees, culture is a major reason they say “yes” to a job offer. But, too often, the reality doesn’t live up to the pitch. In this episode, Beth is joined by Deborah Fulghum, Employee Engagement Specialist and Culture Coach at Up Your Culture, to unpack what happens when the promised culture falls short of expectations (and how organiza…
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Culture Snapshot: The Myth of “Just Knowing” Expectations
4:28
4:28
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4:28Many leaders assume their people know exactly what’s expected of them, but the data says otherwise. In this brief Culture Snapshot episode, Beth spends a few minutes to break down why unclear expectations lead to disengagement, especially among mid-tenure employees. She also shares simple ways to bring clarity and alignment back into focus.ENGAGE 2…
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The Recognition Deficit: Why So Many Feel Unseen at Work with Kelly George
23:55
23:55
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23:55In this episode, we’re exploring why more than a third of employees say they don’t receive enough recognition from managers or peers. We’ll be breaking down why recognition remains so underutilized, what it costs your culture, and how to make it part of your daily rhythm. And here to help Beth make sense of it all is Kelly George, Culture Coach her…
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Quiet Desks, Loud Costs: When Employees Don’t Speak Up with Mindy Murphy
20:50
20:50
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20:50In this episode, we’re digging into the real cost of silence in the workplace (and what it takes to build a culture where people feel safe, heard, and empowered). You’ll soon see that when employees feel like they can’t be their authentic selves at work, the impact goes far beyond quiet meetings and silent Slack threads. Joining me to explore this …
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Lost During the Honeymoon: Why New Employees Are Checking Out Early with Tirzah Thornburg
26:57
26:57
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26:57In this episode, we’re looking into why the honeymoon phase for new employees is fading so fast and how it’s costing organizations more than they realize. With half of new hires feeling only somewhat engaged within their first six months, early disengagement is becoming a major threat to retention, morale, and performance. Joining Beth to help brea…
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Quick Take: A Day in the Life of a Salesperson - Before & After AI
6:30
6:30
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6:30In this Quick Take episode, we’re taking a few minutes to think about the day in the life of a salesperson before and after having AI tools at our fingertips. By the end of this short episode, you’ll have a solid bird’s-eye-view of how significantly AI has altered the daily routines and approaches of salespeople, making their strategies more effici…
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Closed vs. Open AI: Understanding the Difference for Sales Teams with Stephanie Downs
19:43
19:43
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19:43In this episode, we’re discussing the key differences between “closed” and “open” AI tools. We’ll also break down how Sales Accelerator AI, CSS’ own closed AI system, is designed to address the unique challenges salespeople regularly face. And helping Matt explore it all is Stephanie Downs, SVP/Senior Consultant at The Center for Sales Strategy. St…
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The AI Task Force: Making AI Work for Your Organization with Brent Tripp
23:22
23:22
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23:22In this episode, we’re discussing the benefits of having an AI Task Force at your company and how such a brain trust can be an invaluable resource to ensure that your organization stays ahead of the curve. Joining Matt to explore it all is Brent Tripp, Digital Marketing Coordinator & Podcast Producer here at CSS. Brent offers some solid points to t…
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Building Smarter CRMs with Maryanne McWhirter & Emily Hartzell
28:04
28:04
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28:04In this episode, we’re taking a look at how AI is supercharging CRMs and, specifically, exploring how HubSpot is transforming the way businesses manage customer relationships, sales processes, and marketing campaigns. Helping me break it all down are Maryanne McWhirter and Emily Hartzell, both VP/Senior Directors at LeadG2. Maryanne and Emily offer…
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The Future of Sales Coaching with Varun Puri & Ajay Jain
23:58
23:58
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23:58Previously this season, we explored how AI is transforming the world of sales coaching. Today, in this episode, we’re diving a bit deeper into that topic by chatting with two incredible guests from the AI coaching platform, Yoodli. Varun Puri, Co-Founder of Yoodli, and Ajay Jain, Head of Training and Enablement at Yoodli are here to break down exac…
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Quick Take: The AI Advantage in Sales Coaching
11:27
11:27
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11:27In this Quick Take episode, we’re exploring the undeniable power of sales coaching, the challenges of traditional approaches, and how AI-powered solutions, like CSS' Practice Coach AI, are setting a new standard for skill development. On the other side of this brief episode, you’ll see how AI sales coaching truly can elevate the game of your seller…
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Culture Snapshot: The Post-Engagement Survey Playbook
9:16
9:16
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9:16In this brief, Culture Snapshot episode, we’re spending a few minutes to examine what comes after you’ve implemented an Employee Engagement Survey with your team. We’ll answer questions like, “what happens after the survey results come in?” and “How can companies use the feedback effectively to enact real change?” By the end of this quick episode, …
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Leadership's Role in Shaping Culture with Donna Hall
31:33
31:33
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31:33In this episode, we’re thinking about how leaders can utilize the full potential of their role to help shape the culture of their company. And we could think of no better person to speak to this topic than Donna Hall, SVP/General Manager at Robertson Lowstuter. Donna offers great insight about: - Why leaders who talk more than they listen are cultu…
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Psychological Safety in Cultures of High-Risk Innovation with Adrienne Wilkerson
37:15
37:15
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37:15In this episode, we’re taking a look at why psychological safety is a crucial component in all organizations: especially those known for taking risks in pursuit of innovation. And here to help us break it all down is Adrienne Wilkerson, Co-Founder and CEO at Beacon Media + Marketing. Adrienne makes a ton of amazing points, like: - Why you can’t hav…
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Culture Snapshot: 7 Strategies to Improve Employee Retention Rates
12:14
12:14
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12:14In this short, Culture Snapshot episode, we’re taking little time to think about employee retention rates and how you can go about improving them. On the other side of the brief episode, you’ll see that, to avoid the recruitment merry-go-round, you need to hire the right people, develop them in a way that allows them to grow in their jobs, and crea…
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Bridging Different Cultures After a Merger or Acquisition with Miracle Semien
28:19
28:19
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28:19In this episode, we’re exploring how companies can go about bridging two different cultures following a merger or acquisition. And helping us break down how to do just that is Miracle Semien, CRO at Veaux Professional Services. Miracle brings so many great insights to light, like: - How an aligned culture, or lack thereof, creates a ripple effect t…
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Culture Snapshot: Employee Engagement is Not About Satisfaction or Happiness
9:32
9:32
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9:32In this quick, Culture Snapshot episode, we’re taking a few minutes to dispel the all-too-common myth that company culture is merely about the satisfaction and happiness of your employees. Now, that’s not to say that those qualities aren’t sure-fire byproducts of a solid company culture. Far from it. In fact, by the end of this episode, you’ll see …
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Culture Snapshot: Building Lasting Engagement Beyond 2024
7:13
7:13
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7:13Today, in this Culture Snapshot episode, we’re bringing our coverage of ENGAGE 2024: The Company Culture Report to a close by spending a few minutes to consider what this year’s findings tell us about the immediate future of company culture and employee engagement.By the end, I think you’ll see that when your employees engaged they will remain stea…
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Why Are So Many Managers Lacking Follow-Through? With Matt Sunshine
32:03
32:03
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32:03In this episode, we’re consulting ENGAGE 2024: The Company Culture Report once again as we ponder the question: “Why are so many managers lacking follow-through?”It’s here that we’ll cover how managers and company leaders can do a better job, every day, of living up to their word.And joining Beth to provide some great thoughts on this issue is Matt…
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Why Aren’t Employees Receiving More Meaningful Feedback? With Kelly George
27:49
27:49
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27:49In this episode, we’re continuing our focus on ENGAGE 2024, our latest company culture and employee engagement report, by asking: “Why aren’t employees receiving more meaningful feedback?”It’s here that we’ll discuss how essential it is for every organization to provide the development opportunities that their employees clearly crave.Discussing the…
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Why Don’t Employees Have Enough Information to Perform in Their Roles? With Mindy Murphy
20:07
20:07
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20:07In this episode, we’re once again reflecting on the results from ENGAGE 2024: The Company Culture Report. This time we’re wondering: “Why don’t employees have enough information to perform in their roles?”It’s here that we’ll be discussing clear issues surrounding transparency and psychological safety in the workplace.Helping Beth explore why emplo…
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Why Aren’t More Employees Inspired by Their Company’s Long-Term Vision? With Deborah Fulghum
28:30
28:30
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28:30In this episode, we continue the exploration of our latest company culture and employee engagement report, ENGAGE 2024, by asking the question: “Why aren’t more employees inspired by their company’s long-term vision?”It’s here that we’ll cover the vital importance of clearly establishing and communicating your company’s Shared Mission to each and e…
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Why Are More Employees Returning to the Office? with Stephanie Downs
20:35
20:35
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20:35In this episode, we’re continuing our season-long, deep dive into ENGAGE 2024: The Company Culture Report by asking: “Why are more employees returning to the office?”As you can probably guess, it’s here that we’ll tackle the ever-shifting attitudes around “where we work.”Helping me explore these new findings on work preferences is Stephanie Downs, …
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Why Are Employees Less Engaged Than a Year Ago? with Kate Rehling
22:54
22:54
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22:54In this episode, we’re continuing our exploration of ENGAGE 2024: The Company Culture Report by asking the question: “Why are employees less engaged than they were a year ago?”It’s here that we’ll break down exactly how you can go about stoking the flames of your company campfire to ensure that it’s burning brighter than ever.And helping this episo…
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Culture Snapshot: Need-To-Know Findings on Company Culture
14:21
14:21
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14:21In this quick, Culture Snapshot episode, we’re kicking off our season-long deep dive into ENGAGE 2024: The Company Culture Report by pointing out some of this year’s need-to-know findings. That is to say, on the other side of this episode, you’ll have a bird’s-eye-view of the many ways in which people are currently feeling about the experience of w…
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The Transformative Power of Open Leadership with Matt Sunshine
27:22
27:22
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27:22In this episode, we're breaking down why transparency and authenticity are two qualities all leaders should actively demonstrate in their day-to-day duties.And joining Beth to help explore the many facets of being a transparent leader is my favorite business leader, Matt Sunshine, CEO of the Center for Sales Strategy. Matt offers a lot of food for …
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Unlocking Employee Engagement through Shared Vision with Kristin Cantrell
31:20
31:20
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31:20In this episode, we’re discussing how having and communicating a shared vision can be instrumental to driving engagement throughout your organization.And the awesome Kristin Cantrell, Owner/Operator at Seven Mountains Media, is here to break down how she fosters a shared vision with her teams.Kristin has such great insights to offer, like: - How in…
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Communicating Clearly to Foster Engagement with Liz Dickson
20:30
20:30
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20:30In this episode, we’re talking about how important it is for leaders to get the communication piece right when it comes to fostering a solid culture of engagement.And joining Beth is one of the best communicators we know, Liz Dickson, Managing Director at Press Ganey.Liz has so many amazing thoughts to offer, like: - Why it’s important for companie…
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Building a People-First Culture with Amy Bloxom
24:21
24:21
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24:21In this episode, we’re exploring how company leaders can go about building a people-first culture.And joining Beth to break it all down is someone who truly does put people-first: Amy Bloxom, Regional Vice President at Townsquare Media. Amy makes a ton of great points, such as: - Why it’s not only important for employees to understand the vision of…
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Thriving in Adversity: Leadership and Engagement with Lisa Kogan-Praska
29:20
29:20
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29:20In this episode, we’re continuing our focus on company leaders by taking a look at how to go about maintaining employee engagement when leading through times of adversity. And we can’t think of a better leader to turn to for a topic like this than Lisa Kogan-Praska, CEO of the Boys & Girls Club of the Bay and Lakes Region.Lisa has such amazing insi…
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Shaping Company Culture through Tomorrow's Leaders with Jason Randall
29:11
29:11
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29:11In this episode we’re kicking off our season-long focus on the role that company leaders play in nurturing a solid culture of engagement. Throughout our fourth season, you’ll hear from leaders in various industries who truly embody the fact that a great company culture starts at the top. Today, Beth joined by the amazing Jason Randall, CEO at Quest…
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In this episode, we’re wrapping up our exploration of ENGAGE 2023: The Company Culture Report by focusing on our findings that relate to Earned Trust. It’s in this section of the report that we asked questions connected to feelings of Autonomy, Integrity and Accountability. Returning to the show to help break it all down is Deborah Fulghum, Engagem…
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In this episode, we’re continuing our focus on ENGAGE 2023, our latest company culture and employee engagement report, by exploring the data related to Valued Voice. In this section of the report, we asked questions around the quality of Communication and Collaboration that employees are currently experiencing. Discussing these latest findings with…
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In this episode, we continue the exploration of our latest company culture and employee engagement report, ENGAGE 2023, by taking a look at the findings as they relate to People Development. In this section of the report, we asked questions related to Employee Growth, Recognition and Feedback. Joining me to discuss and contextualize it all is the g…
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In this episode, we’re continuing our season-long, deep dive into ENGAGE 2023, our latest company culture and employee engagement report, by exploring the data related to Shared Mission. It’s in this section of the report that we asked questions connected to a company’s Reason for Being, Core Values, and Vision. Helping me break it all down are two…
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In this episode, we’re taking a look at How and Where We Work in light of the recent findings from our latest company culture and employee engagement report, ENGAGE 2023. In this section of the report, we asked questions related to how employees, managers and company leaders are continuing to adapt to hybrid and remote work models. Helping Beth exp…
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ENGAGE 2023: The State of Employee Engagement
34:59
34:59
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34:59In this episode we’re beginning our season-long exploration of ENGAGE 2023, our latest company culture and employee engagement report. Together, with experts from both Up Your Culture and The Center for Sales Strategy, we’ll be breaking down the data and contextualizing it all with actionable strategies to help keep your company campfire roaring th…
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Dealing With a Tough Recruitment Market with Mary Beth Meadows
32:52
32:52
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32:52In this episode, we’re not only examining the current state of recruitment, and how truly tough it feels for so many, but we’re also breaking down how to best approach your recruitment efforts in order to find the top talent your organization needs no matter what is going on in the world. Joining Beth to talk about it all is a bona fide recruitment…
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Employee Retention: How to Hang Onto Your Superstars with Mike Searson & Doug Young
29:47
29:47
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29:47In this episode, we’re discussing a topic that’s on the minds of many in these times of tough recruitment: employee retention. In particular, how to hang on to your talent superstars. Joining Beth are two guests who have a long history of retaining their top performers: Mike Searson, Vice President/Local Sales, and Doug Young, Market Sales Manager,…
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MYTH: Company Culture is "Nice to Have" with Pamela McGee
25:23
25:23
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25:23In this episode, we’re taking time to debunk the all too prevalent myth that good company culture is simply “nice to have.” Just like our guest today says, “what made you successful won’t necessarily keep you there.” Joining Beth to help break down why company culture is key to long term success, is Pamela McGee, President at the Greater Orlando So…
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Mastering Individualized Management with Sarah Dobbins
23:05
23:05
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23:05In this episode, we’re tackling how to go about mastering the art of individualized management. How can leaders best harness the unique talents and powers of each individual to maximize engagement across their teams? Joining me to break it all down is a master of individualized management herself, Sarah Dobbins, Market President and Chief Revenue O…
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Tracing a Company's Culture Journey with Rich Barone
20:56
20:56
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20:56In this episode, we’re breaking down an individual company’s culture journey. Where did they begin? What were the challenges they faced along the way? What results have they experienced on the other side? Joining me today to answer questions like those and more, is the amazing Rich Barone, VP at Cox Media Arizona Rich shares so many valuable though…
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Secrets to Success with a Hybrid Work Model with JC Campese
31:21
31:21
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31:21In this episode, we’re discussing some of the continuing frustrations and points of friction that persist in many hybrid work models. More importantly, we’re going to uncover some of the secret ways to find success in virtual spaces.And who better to help break down the current state of hybrid work than JC Campese, Vice President and Market Manager…
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LOOKING AHEAD: Keep Your Company Campfire Bright
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31:45
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31:45In this episode, as we begin a new year, we take a moment to look back at 2022. What were the biggest takeaways in the realm of company culture and employee engagement? We also look forward, analyzing and predicting how to best approach ongoing employee engagement trends that you may see pop up around your company campfire in 2023. Helping me break…
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The Importance of Earned Trust with Allison Delagrange
29:24
29:24
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29:24In this episode, we’re continuing our deep dive into each of the Four Engagement Elevators. Today we’re taking a ride in elevator number 4: Earned Trust. This is the elevator where people mean what they say and live the values they espouse every day which are reflected in their day-to-day actions. And when it comes to discussing Earned Trust, it’d …
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