Best CCXP Podcasts (2025)

1
Challenges of Gaining CX Buy-In 16:01

1d ago16:01

16:01

Why do customer experience professionals still struggle to get buy-in from leadership—even in small organizations where alignment should be easier? This question from a listener in the UK captures a universal frustration faced by CX champions worldwide. The challenge isn't about company size or industry. Whether in healthcare, education, or corpora…

1
Keeping the Customer Visible 12:43

9d ago12:43

12:43

The delicate balance between business efficiency and customer needs sits at the heart of successful process improvement. When organizations focus solely on internal metrics like cost savings and scalability without considering the customer perspective, they risk creating short-term wins that ultimately damage loyalty and undermine long-term success…

1
CX Pulse Check - August 2025 31:06

16d ago31:06

31:06

What's happening in CX today? In this episode, we'll explore the gap between CX ambition and execution. Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, joins Jeannie Walters for this CX Pulse Check to share how her team built a comprehensive CX program over five years—drawing on the powerful metaphor of bamboo …

1
ComicMania: The Fantastic Four: First Steps

22d ago

—

By Carlos Joey Moises

1
No One Cares About Your CX Metrics—Let's Fix That 10:17

23d ago10:17

10:17

Customer experience pros often face a common challenge: robust metrics like NPS or CSAT fall flat outside the CX team. Why? Because other departments don't see how those numbers connect to their goals. This episode explores how to bridge that gap by translating CX data into the language of IT, Operations, and Finance. It's not about dumbing down th…

1
Customer-centric? Or just talk? 13:32

30d ago13:32

13:32

What does it really mean to be customer-centric? Too many companies claim the title without living it. In this episode, we explore how to tell the difference between lip service and genuine customer focus. You’ll learn the key signs of authentic customer centricity—like feedback that drives real change, empowered employees who can fix problems, and…

1
#58 CX Micro-Missions: Scale is overrated. Start small. Start now. 15:25

1M ago15:25

15:25

In this final episode before summer, Nienke shares her Power of ONE, a refreshing take on CX leadership that skips the frameworks and dives into behavior, trust, and real connection. You’ll get: 3 CX micro-missions 9 practical actions (yes, totally doable!) A summer challenge: pick one each week and go for it Backed by insights from Harvard Busines…

1
Comicmanía: Reseña Supermán

1M ago

—

By Carlos Joey Moises

1
Surprise, Delight, or Just Get It Right? 11:03

1M ago11:03

11:03

Is “surprise and delight” really the secret to customer loyalty, or is reliability your real superpower? In this episode, we challenge one of CX’s biggest myths: that delight always wins. Many brands, especially in B2B, utilities, or financial services, build trust not through flashy moments but through consistent, dependable service. We explore ho…

1
#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen 49:38

1M ago49:38

49:38

This episode is in Dutch 🇳🇱 Hey there! Normally, this podcast is in English – but for this special episode, we’re switching to Dutch. Why? Because the conversation needed to be raw, real and relevant for the Dutch-speaking women in CX and customer service leadership roles. Of course I am helping you out, this is the link to a blog with the insights…

1
ComicMania: Ironheart Final de Temporada

1M ago

—

By Carlos Joey Moises

1
CX Pulse Check - July 2025 26:41

1M ago26:41

26:41

When half a billion customers interact with your service each year, you gain rare insight into what truly drives—or destroys—customer loyalty. In this CX Pulse Check, Jeannie welcomes Marcus Story, Corporate Director of Customer Experience and Social Customer Care at Delaware North, for a candid conversation about the state of travel and hospitalit…

1
ComicMania: Ironheart

2M ago

—

By Carlos Joey Moises

1
#56 Becoming the Lovable Star: The warmth & competence advantage in CX Leadership 33:31

2M ago33:31

33:31

Ever felt your brilliant CX roadmap hit a brick wall of internal resistance? In this solo episode, your host Nienke Bloem reveals why influence inside your organization depends on two human signals - warmth and competence - and how you can dial up both to become the Lovable Star colleagues trust and senior leaders follow. Inspired by a mountain-top…

1
ComicMania 0% en Rotten Tomatoes 2

2M ago

—

By Carlos Joey Moises

1
Getting Other Leaders On Board with CX 13:14

2M ago13:14

13:14

Why do so many customer experience initiatives fail to gain traction? Often, the challenge isn't the strategy itself, but how we build bridges with skeptical leaders. CX leadership requires empathy, strategy, and communication. Stepping into a CX role means asking colleagues to embrace change, which can feel like added pressure. The most successful…

1
ComicMania 0% en Rotten Tomatoes

2M ago

—

By Carlos Joey Moises

1
CX Mistakes We Learn From 18:32

2M ago18:32

18:32

Customer experience failures often illuminate the path to real transformation. In this episode, we explore how common CX missteps—from disconnected tools and siloed teams to unused customer data—can undermine trust and stall growth. The pandemic exposed just how fragile customer loyalty can be. Brands like Peloton had to pivot quickly as expectatio…

1
#55 Talking B2B CX with Adam Dorrell from CustomerGauge 41:54

2M ago41:54

41:54

Welcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell for a conversation you don’t want to miss. Known for her infectious energy and practical approach to driving real change, Nienke opens up about what it really means to “spice up” customer experience - …

1
Comicmania: Los 4 Fantásticos

2M ago

—

By Carlos Joey Moises

1
Stay Ahead of Customer Expectations 13:51

2M ago13:51

13:51

Are you keeping pace with what your customers really expect? Customer behaviors—where they abandon journeys, which tools they use, and how they move between channels—reveal critical, unspoken expectations. Your competition isn’t just your industry; it’s every standout experience your customers have elsewhere. AI holds powerful potential—but not as …

1
ComicMania En CCXP

3M ago

—

By Carlos Joey Moises

1
CX Pulse Check - June 2025 31:15

3M ago31:15

31:15

What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways. In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and …

1
#54 The CX Boomerang: How to make customers come back for more 49:27

3M ago49:27

49:27

Welcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdom and signature blue dress! In this special “back to basics” episode, Nienke dives deep into the essentials of making your customers come back for more. You’ll get an insider’s look at her new CX Boom…

1
Comicmania: La Caída de los Heroes

3M ago

—

By Carlos Joey Moises

1
Marketing to CX Skills 11:50

3M ago11:50

11:50

There's a world of opportunity waiting for marketing professionals looking to pivot into customer experience. In this episode, we tackle a timely question from a recent graduate wondering how to leverage his marketing background to break into CX. Marketing and customer experience share significant DNA - both focus on understanding customers, buildi…

1
ComicMania: Top 5 Crossovers

3M ago

—

By Carlos Joey Moises

1
3 Wins for Employee Experience 12:55

3M ago12:55

12:55

What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks. Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, …

1
#53 AI stole my book (and turned it into a podcast) 22:42

3M ago22:42

22:42

You’re probably expecting to hear Nienke’s familiar voice in this episode - but not today. Surprise! This episode was not recorded by Nienke. In fact… it wasn’t recorded by a human at all. While Nienke was in Singapore, diving deep into all things Artificial Intelligence - from chatbots to content creation, from productivity boosters to playful cre…

1
ComicMania: Top 5 Equipos

3M ago

—

By Carlos Joey Moises

1
CX in the Public Sector 16:12

3M ago16:12

16:12

What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. The conversation begins with reimagining success metrics beyond customer a…

1
ComicMania: New Avengers

4M ago

—

By Carlos Joey Moises

1
CX Pulse Check - May 2025 33:17

4M ago33:17

33:17

Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with a decade of experience at IDEO and Google, to explore how companies can harness AI without compromising trust. Ovetta challenges common…

1
#52 Why every CX leader needs a mentor (Yes, even YOU!) 27:02

4M ago27:02

27:02

Welcome to a new solo episode of CX Leadership Talks! Today, Nienke Bloem CCXP dives into a topic that can transform your CX leadership journey: mentorship. With over 53 CX leaders mentored since 2020 through her Masterminds and individual mentoring programs, Nienke shares why having a mentor is not a luxury, but a real accelerator for your success…

1
ComicMania: Avengers: Secret Wars

4M ago

—

By Carlos Joey Moises

1
Reflecting the CX Mission in the Employee Experience 11:19

4M ago11:19

11:19

Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement w…

1
Comicmania: Daredevil: Finale

4M ago

—

By Carlos Joey Moises

1
Comicmania: Superman

4M ago

—

By Carlos Joey Moises

1
Keeping Up with Customer Expectations 12:15

4M ago12:15

12:15

Trust is key to managing customer expectations in today’s fast-changing world. While perfection isn’t possible, transparency is—and customers deeply value honesty. When transparency is your default, disappointments become opportunities for connection. Take the supplement company that added flavoring to an unflavored product: instead of ignoring fee…

1
# 51 Seeing the whole: Rethinking CX through systems thinking with Sarah van der Wiel 41:42

4M ago41:42

41:42

In this eye-opening episode, Nienke Bloem talks with organizational consultant and founder of Met Klanten, Sarah van der Wiel, about how systems thinking can transform the way we approach customer experience. Sarah shares her unique blend of expertise - from CX and behavioral design to organizational anthropology and systemic work - and introduces …

1
The Art of CX Leadership 11:41

4M ago11:41

11:41

Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard, Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successfu…

1
Comicmania: Daredevil: Mid-Season

4M ago

—

By Carlos Joey Moises

1
ComicMania: Elenco Avengers Doomsday

4M ago

—

By Carlos Joey Moises

1
ComicMania: Thunderbolts

4M ago

—

By Carlos Joey Moises

1
Comicmania: Daredevil: Born Again

4M ago

—

By Carlos Joey Moises

1
Comicmania: Captain America: Brave New World

4M ago

—

By Carlos Joey Moises

1
CX Pulse Check - April 2025 30:17

4M ago30:17

30:17

It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.…

1
#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader) 23:45

5M ago23:45

23:45

In episode 50 of the CX Leadership Talks podcast, Nienke Bloem celebrates this milestone moment by taking you on a personal and powerful journey through her CX education experiences. She shares the lowlight that started it all - a disappointing CX course in London - and how that frustration became the spark to build her own CX training programs. Fr…

1
Turning Employee Insights into Customer Experience Breakthroughs 18:32

5M ago18:32

18:32

What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences. Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Mi…

1
Event Planning and CX 18:54

5M ago18:54

18:54

The magic of attending a truly exceptional event stays with us long after we've returned home. What makes some events so memorable while others fade quickly from memory? In this episode, we tackle a listener question about customer experience best practices for event planners seeking to create standout experiences. Drawing from her extensive experi…

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