Empathy is important in the contact center, but do customers really care? Liz Glagowski sat down with TTEC's JB Bednar to discuss if empathy is overrated for CX.By Elizabeth Glagowski

We talk to Rebecca Jones of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry.By Elizabeth Glagowski

With the CX job market, technology and workplace trends evolving , it may be time for customer experience leaders to take a new look at an often overlooked segment of the contact center job market: Part-time workers. TTEC experts Dr. Trent Salvaggio and James Bednar talk to Liz Glagowski about what makes part-time work an attractive option for busi…

Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. Get tips from Eyal Elazar, head of product marketing at Riskified about how to fight conventional and unconventional fraud to create better customer experiences.By Elizabeth Glagowski

Shelly Swanback, new CEO of TTEC Engage. shares her perspectives on digital transformation, innovative culture, the future of CX, and "embracing the mess."By Elizabeth Glagowski

In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Liz Glagowski interviews TTEC vice presidents Ebony Langston and Shelley Larrick about what licensed agents do and how important they are to create a good impression with health insurance members and pro…

Though it's been celebrated since the 1860s, Juneteenth became a U.S. federal holiday in 2021. The holiday commemorates the official end of slavery in the United States and has become a celebration of African-American culture and heritage. In honor of the day, Liz Glagowski partnered with TTEC’s Leesha Bush on a LinkedIn Live event to discuss the h…

Andreas Antonopoulos is a bitcoin entrepreneur, he also serves on the advisory boards of several bitcoin startups and serves as the Chief Security Officer of Blockchain. --- Support this podcast: https://podcasters.spotify.com/pod/show/joel-aldrich/support

9 years ago, on May 22, 2010, a programmer purchased two large Papa John's #pizzas for 10,000 #bitcoins, worth about $30 at the time. It's widely believed to be the first purchase of a product with bitcoin, proving the then-nascent #cryptocurrency's potential as a means of payment. today 10,000 btc = $529,551,42 --- Support this podcast: https://po…

(SMOKE) is a cryptocurrency or a form of digital asset. Smoke.Network (SMOKE) price for today is with a 24-hour trading volume of . It has a circulating supply of coins and a max supply of coins. Explore the address and transactions of Smoke.Network on block explorers such as . Additional information about Smoke.Network coin can be found at https:/…

Litecoin is a peer-to-peer cryptocurrency created by Charlie Lee. It was created based on the Bitcoin protocol but differs in terms of the hashing algorithm used. Litecoin uses the memory intensive Scrypt proof of work mining algorithm. Scrypt allows consumer-grade hardware such as GPU to mine those coins. https://coinmarketcap.com/currencies/litec…