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Behind the CX curtain: Healthcare licensed agents
Manage episode 336290063 series 2920747
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In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Liz Glagowski interviews TTEC vice presidents Ebony Langston and Shelley Larrick about what licensed agents do and how important they are to create a good impression with health insurance members and prospects.
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