Join us as we navigate the complexities of child health, one chapter at a time. Each season, we dive deep into a specific area of pediatric care, featuring a new host with specialized expertise. We address your concerns, answer your questions, and provide valuable information to help you raise healthy, happy children.
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We believe Mission and Margin is the business of healthcare. Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare. Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Exec ...
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Living Fully: Supporting Children Through Cancer
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24:05Beyond fighting the disease, how can children with cancer live full lives during treatment? In this episode, we discuss how to balance intensive therapies while maintaining quality of life and normalcy. Learn how personalized treatment plans and a dedicated multidisciplinary team are essential in supporting young patients and their families.…
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Cancer in Young Adults: Addressing Challenges, Providing Support
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29:26Imagine facing cancer during the most transformative years of your life. This episode investigates the often "forgotten" age range in oncology, exploring the unique challenges and critical gaps in care for adolescents and young adults. We shed light on the emotional journey young patients endure while battling cancer.…
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Finding the Words: Talking Cancer with Children
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22:43
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22:43When a child faces a serious illness like cancer, it often leads to a lot of emotional struggles for the entire family. In this episode, as we begin our season on pediatric cancer and blood disorders, we provide insights on how to talk to children about difficult health news, manage big emotions, and find helpful support resources along the way.…
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The Toddler Listening and Boundary Struggle
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30:01Are you having struggles with your toddler not listening? In this episode, our experts discuss how to set rules for little kids, even babies. Learn easy ways to teach them right from wrong. We also talk about phones and tablets, and how to make sure kids don't use them too much.By Cleveland Clinic Children’s
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Goodbye Diapers – It’s Potty Training Time
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27:45You can do this! Potty training doesn't have to be stressful. In this episode, we're tackling common hurdles like resistance, nighttime accidents, and public restroom anxiety. Discover proven strategies and practical tips to turn potty training into a victory for everyone.By Cleveland Clinic Children’s
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The Terrible Twos: Surviving the Toddler Years
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19:33Are you struggling with the "terrible twos"? This episode explores the science behind toddler behavior, shares effective techniques for managing tantrums, and offers advice for parents going through this challenging phase.By Cleveland Clinic Children’s
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Kids get sick. It's inevitable. This episode discusses practical, pediatrician-approved tips for managing fevers, soothing symptoms, and keeping your little one comfortable when they’re feeling under the weather.By Cleveland Clinic Children’s
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You know the chaos of the first few weeks with a newborn. Constant fussiness, unpredictable behavior – it feels like parenting a tiny teenager! This episode explores the challenges of this demanding period, emphasizing the importance of perseverance. Discover how navigating these early weeks, though tough, ultimately leads to greater confidence and…
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Worried about your baby's weight? Confused about feeding schedules? This episode tackles those common newborn concerns head-on! We'll help you understand your baby's unique cries, explore feeding advice, and address other parental concerns to find what works best for you and your little one.By Cleveland Clinic Children’s
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Do PE-backed physician practices do a better job getting the right patients?
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45:16Gautam Shrikhande, MD, Chief Executive Officer of Pelvic Rehabilitation Medicine and Brian Rath, Partner, Lorient Capital join Business of Healthcare to explore the role of private equity in physician services. Physicians want to serve patients with the highest value care at the best cost while being fairly compensated. Growth is a sign of a health…
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The Modern Discipline of Patient Experience
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22:15You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.By Business of Healthcare, Matthew Hanis
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Arkansas Children’s using Digital Ethnography for 'Voice of the Customer'
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22:22Digital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct ‘voice of the customer’ to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research i…
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‘Marketing mindset’ a key to transforming healthcare, digital health?
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30:05Why are marketing tools, techniques and approaches so important to transforming healthcare? In his BOH interview, Zeev Neuwirth, MD says, “The field, in my estimation, that really understands what people want and need is the field of marketing.” An Atrium Health clinical executive and author of recently published Reframing healthcare - roadmap for …
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Banner Health ED Triage App improving net promoter scores
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11:14
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11:14Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health’s Banner Innovation Group, the answer is a solid, “Yes.” He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% t…
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#62 Why the population health movement will save U.S. healthcare
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24:05“No outcome, no income,” says Dr. David Nash, Founding Dean Emeritus, Jefferson College of Population Health. JCPH is the nation’s first graduate school of population health. Nash describes the emergence of the population health movement, why fixing the US healthcare system is so important for our economy and our society, and concrete interventions…
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Treating opioid addiction in rural family practice
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32:51
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32:51Karen L. Smith MD, FAAFP kept discovering opioid addiction in the families she served in her independent, rural primary care practice. With growing need and few referral options, Smith began providing medication-assisted treatment. MAT uses medication, counseling and behavioral therapies to treat substance use disorders and sustain recovery. Smith …
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How Wilmington NC Leaders Triggered Scalable Opioid Use Disorder Interventions
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24:04In 2016, Wilmington, NC had the highest concentration of opioid use disorder among US cities. Community leaders including regional health system chief physician executive Philip M. Brown, MD, FACS helped intervene in this public health epidemic. Brown describes the moment a national report triggered awareness of the local opioid epidemic. He and hi…
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Using medical malpractice claims data to improve healthcare quality, safety & cost
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22:05When a med mal claim emerges from patient injury, we may debate who’s liable but we can agree something undesirable happened. Mark Reynolds leads CRICO, the Risk Management Foundation of the Harvard Medical Institutions, a captive insurance program. CRICO, in addition to serving its members’ medical professional liability insurance and other needs,…
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Is Shared Decision Making an important patient engagement and safety intervention?
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5:52Physician entrepreneur Brian Alper, MD explores shared decision making as an intervention improving patient safety, patient satisfaction and financial outcomes. John Gillean, MD, MHA, EVP & Chief Clinical Officer for CHRISTUS Health shares his perspective on the patient safety and quality implications.…
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CHRISTUS Health insurance captive drives patient safety, $50 million annual savings
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5:58CHRISTUS chief clinical officer John Gillean, MD, MHA, among his many responsibilities, guides his organization’s insurance captive to reduce operating costs and improve patient safety. While supporting the system’s core patient care mission, this lowered total system cost of risk from $100 million to $50 million. Now focused on emerging risks such…
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When Medical Error Happens, Is Early Intervention the Right Thing for Patients & Health Systems?
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16:14Larry Smith and Rachel Leyko of MedStar Health explain Early Intervention, their journeys to advocacy and evidence of lowers costs and better outcomes for patients, families and clinicians. Medical error resulting in patient injury may lead healthcare personnel to withdraw from patients and withhold information for fear of litigation. Early Interve…
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Blue KC and New Directions Behavioral Health prove 10.8% population health cost reduction
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13:26Becky Gernon, MD of Blue Cross and Blue Shield of Kansas City and Peggy DeCarlis, recently retired from New Directions Behavioral Health, report on integrating behavioral health into primary care clinics and their recently published results showing 10.8% population health cost savings. Deployed through Blue KC's Spira Care Clinics, the project also…
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Medical Professional Liability & Cyber Security
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12:09
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12:09Medical professional liability insurance premiums may rise and cyber security may become a factor. Leading MPL underwriting expert Nat Cross, Beazley Group’s Healthcare Leader, forecasts premium trends and explains the drivers. Cyber security may be an emerging MPL risk as internet-connected biomedical devices such as infusion pumps become subject …
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Insurance Captives: Innovation & Cost Savings for Providers
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19:56Michelle Johns, Chief Risk Officer of IU Health and Bob Chaput, Executive Chairman of Clearwater discuss their innovative work benchmarking risk within and between large health systems. They also explore why insurance captives have become so strategically important to patient safety innovation.By Matthew Hanis, Business of Healthcare
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Med Mal Insurance Costs May Rise, Shared Decision-Making May Help
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2:51Mike Hakimian explains a hardening market in medical malpractice insurance. He describes current conditions and evidence suggesting premiums will rise. Brian Alper, MD describes patient decision aids which could elevate patient satisfaction and relieve some pressure insurance premiums by reducing the likelihood of claims. Recorded at the Cayman Cap…
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AI improving behavioral health treatment & outcomes
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14:56Dr. Jim Stefansic of Raiven Healthcare describes how payers and providers can use artificial intelligence algorithms to optimize treatment plans, medical spending and patient outcomes. Raiven’s AI algorithms, based on a large patient database from Centerstone and AI technology from Indiana University, assists providers in making treatment decisions…
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Physician Practice Helping Employers Manage Medical Cost, Quality
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20:33Wilmington Health CEO Jeff James describes how they help large employers achieve better cost and quality in self-funded employee health plans. Recorded as part of a series underwritten by the North Carolina Medical Group Management Association and Mako Medical Laboratories.By Business of Healthcare, Matthew Hanis
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Mako Medical Disrupting Clinical Laboratory Market
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24:11Mako Medical Laboratories Founder & CEO Chad Price describes how his company came to serving physicians and take on LabCorp and Quest in the $75 billion lab services industry. MGMA members may receive CEU credit by watching, listening or reading the full interview.By Business of Healthcare, Matthew Hanis
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Psychotherapy practice piloting digital diagnostic tool
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18:04Therapist and psychotherapy practice owner Staci Connolly recently deployed a digital diagnostic tool for patients. She anticipates the tool will accelerate diagnosis and measure patient progress in treatment, providing data she believes insurers will soon require. Connolly also founded The Digital Education Project to educate families on the healt…
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Mandy Cohen, MD, MPH, North Carolina Sec. of the Department of Health and Human Services, joins BOH host Matthew Hanis for a live interview in front of 200 NC physician practice leaders. That same day, bids were due for the conversion of 1.6 million NC Medicaid beneficiaries to managed care. Previously, Cohen helped resuscitate the federal ACA insu…
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Cigna Proving Behavioral Health Reduces Total Medical Costs
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18:58
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18:58Cigna behavioral health leader William Lopez, MD, CPE describe efforts to prove better access to behavioral health services reduces total medical spending in commercial populations. The team is helping physician practices integrate behavioral health services in a financially-sustainable manner.By Business of Healthcare, Matthew Hanis
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Solving for Social Determinants and Patient Outcomes
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32:27David C. Guth, Jr., Co-Founder & CEO of Centerstone and Marlowe Greenberg, MPP, Founder & CEO of Foothold Technology join BOH host Matthew E. Hanis to discuss driving better patient outcomes through data integration across behavioral, social and medical services.By Business of Healthcare, Matthew Hanis
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David B. Nash, MD, MBA is founding dean of the Jefferson College of Population Health, one of the first programs granting Master and Doctoral degrees in population health topics. Interview explores the value of population health graduate programs and advancing population health or, as Nash says, “Shut off the faucet, instead of mopping up the floor…
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Cardiologist and Tryon Medical Partners CEO Dale Owen, MD led 88 physicians in separating their practice from a large health system. He joins Business of Healthcare host Matthew E. Hanis to discuss why he and his partners sought to return to independent practice, his vision for taking on population health risk and the tactical challenges standing u…
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Learn the most important traits being nurtured in future healthcare leaders by organizations leading the transformation of healthcare. “Anyone going into healthcare leadership should know that we should be putting ourselves out of business,” shares Kevin Mahoney of Penn Medicine. “As we work with clients on mitigating risk, on how GE Healthcare can…
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U.S. Middle Class May Choose Universal Healthcare
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26:33Gary Filerman, Ph.D., influential researcher and long-time advocate for formalized healthcare management education, argues the US middle class will ultimately vote for universal healthcare coverage as a means to lower out-of-pocket costs and waste. This would lead to massive disruption in the current healthcare sector and an enormous set of moral a…
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A Public Health Approach to Substance Abuse & Mental Health
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33:00Dr. Lloyd Sederer, a Professor, Columbia Public Health School, medical journalist, book/film/TV reviewer and the Chief Medical Officer for the $4 billion New York State Office of Mental Health advocates for his approach to the addiction and mental health crisis in our country. Sederer’s public health approach is described in his recently published …
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Innovating the Diagnostic Lab Business Model
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32:20The diagnostic laboratory industry is undergoing major change and innovation. Lab business expert Andy Olen (Siemens Healthineers) joins Business of Healthcare host Matthew Hanis to discuss current trends and the emerging ‘fee-for-value’ lab business model. He also discusses his new book, The Trilogy of Yes, in which he observes that great sales pe…
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Guests Joe Wilkins (Atlantic Health) and Joe Gasque (GE Healthcare) share the leadership characteristics and innovations supporting the Healthy Communities movement, an effort to target persistent barriers to people living the healthiest life possible wherever they live. Both organizations have proven commitment to this effort through formal innova…
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Shelly Buck (WellSpan Health) and Joe Gasque (GE Healthcare) discuss ways they nurture inclusiveness in emerging leaders. As healthcare continues to rapidly evolve, inclusiveness is critical for emerging leaders. Inclusive leadership seeks not so much to guard against discrimination as it does to harness differences in age, culture, origin, and exp…
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Why Manage Cyber Risk through an Insurance Captive?
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34:36Captive insurance is an alternative to commercial insurance for professional liability, property, workers comp, etc. In addition to self-insuring risks, Captives also invest to reduce losses. Providers now use captives for other risks such as employee health plans and managed care risk. Guests explore why Cyber risk may be suited for captives. Rebe…
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Omar Manejwala of Catasys proves behavioral health ROI
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22:25
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22:25“I never set out to work in addictions, but I lost my best friend to a heroin overdose,” shares Omar Manejwala, MD in his BOH interview. That tragedy ultimately led Manejwala to his current role as Senior Vice President and Chief Medical Officer of Catasys, Inc. which he describes as “solving the hidden problem of untreated behavioral health condit…
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As health systems take on more ‘fee-for-value’ arrangements, their strategic suppliers may share the risk. Joe Gasque, a senior leader from GE Healthcare North America, shares GE’s shared risk arrangements in their journey to be a “leading provider of outcomes” and impact on hiring and training field team members. Brad Ansley, Founder and Director …
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CCBHC Pilots Improving Whole Patient care: Mental & Physical
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26:59Scott Green (Netsmart) and Tom Petrizzo (Tri-County Mental Health Services) to learn about emerging outcomes, and innovation, from Certified Community Behavioral Health Clinics (CCBHC) pilots.By Business of Healthcare
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Are pharmaceutical makers becoming outcomes companies? with AJ Ploszay, Ph.D. (GlaxoSmithKline) Brad Ansley (SPI Health)
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32:36Digital is disrupting pharmaceutical companies at their very core: product development and commercial operations. We explore this with two leaders deep in the thick of transforming this key healthcare segment . . . 10% of the overall healthcare spend in the US . . . as digital innovation destroys and recreates the industry.…
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Digital therapeutics transforming pharma pipeline and commercialization
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26:00Digital is changing almost every aspect of healthcare including pharmaceutical manufacturing and distribution. Join Daniel J. Gandor, Director of Digital Innovation for Takeda Pharmaceuticals U.S.A., Inc. and Brad Ansley, Director of SPI Health as they look at the ways digital is changing pharma and the impact on commercial functions.…
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Population Health and the New Sales Paradigm. Guests: David Nash & Brad Ansley
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49:04“No outcome, no income,” says Dr. David Nash, founding dean of the nation’s first graduate school of population health. He joins Brad Ansley of SPI Health to explore the emergence of population health and the implications for healthcare suppliers. They cover the buyer’s perspective on changing health system needs, shared-risk contracting and new se…
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Does Sales Add Value in Healthcare? Guests: Jay Graves (Roche) and Brad Ansley (SPI Health)
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35:44Empathy for the patient, helping providers improve efficiency, adjusting to new buying paradigms . . . the work and competencies of a sales representative is undergoing just as radical change as other stakeholders. But do we even need salespeople in healthcare? Is the portion of healthcare dollars spent on sales wasteful or productive? What drives …
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Rob LaHayne (TouchCare) and Matt Monahan (Namely) on "Measuring Employee Happiness"
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20:16TouchCare, an employee/patient advocacy service and Namely, an HR automation and insurance brokerage firm, are in the business of helping employers maximize employee happiness. What is employee happiness, how is it measured, and what value does it create?By Matthew Hanis
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Patrick J. Kennedy, former U.S. Representative (D - RI) and Founder of the Kennedy Forum, describes treating his own addiction as “an acute episodic situation”. Son of Senator Edward “Ted” Kennedy and nephew of John F. Kennedy, he led sponsorship of the Mental Health Parity & Addiction Equity Act of 2008. He now focuses his attention advocating for…
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