Best Club Management Association of America Podcasts (2025)

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Let's Talk Club Management Ep. 135 - Wine and Leadership 1:00:28

13d ago1:00:28

1:00:28

The world of wine is constantly evolving, and staying updated with the latest trends is essential for enthusiasts and professionals alike. In this episode, we welcome back to the podcast Sam Lindsley and Chris DeChillo from Kopplin Kuebler and Wallace. Sam and Chris each have extensive experience in food and beverage and bring their perspectives to…

1
Let’s Talk Club Management Ep. 134 – Understanding Relational Member Benefits 54:03

1M ago54:03

54:03

On this episode, we are thrilled to be talking to the researcher behind a study published in the International Journal of Hospitality Management in January. The study focused on measuring the relationship benefits of membership in a private club. Milly Njeri Ph.D., Assistant Professor at the Dedman College of Hospitality at Florida State University…

1
Let’s Talk Club Management Ep. 133 – Meet 2025 Chair Richard LaRocca, CCM, CCE 32:15

3M ago32:15

32:15

On this episode, we are thrilled to talk to CMAA’s 2025 Chair Richard LaRocca, CCM, CCE. He shares his family history in clubs and hospitality, as well as his plans for the year and what’s most important to him. Learn more about Richard: https://www.youtube.com/watch?v=ZCR5y-RIZ_s View Richard’s acceptance speech: https://www.youtube.com/watch?v=Z1…

1
Let's Talk Club Management Ep. 132 - 2025 World Conference Preview 1:37:24

4M ago1:37:24

1:37:24

It’s that time again! The 2025 World Conference is just around the corner and in this episode, we’re chatting with our team members about events and networking, student activities, education, supporting The Club Foundation, and the Club Business Expo. Kyle and Melissa will take you through the important things you need to know for the week, and the…

1
Let’s Talk Club Management Ep. 131 - Improv Your Influence: Fun and Effective Communication Strategies for Club Managers 21:31

4M ago21:31

21:31

On this episode, we are thrilled to be featuring another one of our upcoming World Conference speakers, Gary Ware, Play Consultant. Gary is a creative yet strategic Play Consultant that was brought here to make your life even better than it already is. By day, Gary helps companies and professionals level up their skills, and by night he is an impro…

1
Let's Talk Club Management Ep. 130- The Art of Collecting and Protecting with Katherine Thatcher 41:57

4M ago41:57

41:57

In this episode, we sit down with Conference speaker Katherine Thatcher to preview her session “The Art of Collecting and Protecting Your Collection”. Katherine is a professional art consultant providing collection asset management services to individuals, corporations, non-profits and museums. She has done appraisal work for renowned clubs such as…

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Let’s Talk Club Management Ep. 129 – Best of 2024: The Club Manager Journal 45:48

4M ago45:48

45:48

Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. On this episode, we are excited to be talking to Geoff Piva, CCM, General Manager/COO at Needham Golf Club in Needham, MA. Geoff started a podcast this year called The Club Manager Journal. Melissa first got served the podcast via suggested title in…

1
Let's Talk Club Management Ep. 128 - Best of 2024: Moving Backwards to Go Forwards 51:48

5M ago51:48

51:48

Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. In this episode, we sat down with Jennifer Mang, CCM, CCE, General Manager at Wyoming Valley Country Club. Jennifer share with us her unique career path full of steps both backwards and forwards, ultimately landing here where she is now. Jennifer lo…

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Let's Talk Club Management Ep. 127 - Hiring a True CFO 56:04

5M ago56:04

56:04

Based on the 2024 World Conference session, “Desperate to be Micro-Managed by Your Treasurer? Don’t Hire a True CFO” – Controller, Director of Finance, Chief Financial Officer – these labels all describe the head of finance in a club. What capabilities should be expected in the person managing finance and accounting in a club? It requires finance s…

1
Let's Talk Club Management Ep. 126 - Have the Right People on the Bus 53:55

5M ago53:55

53:55

Our guest on this episode is Todd Bruen, the Director of Facilities & Construction, at Desert Mountain in Scottsdale, AZ. Todd has been with the club since 2012, and has an extensive background in design and construction. He is a graduate of Arizona State University with a degree in Construction Engineering and Management. Todd joins us to discuss …

1
Ep. 125 - Catching Up with the 2024 Club Executive of the Year 45:41

6M ago45:41

45:41

On this episode, we are thrilled to be talking to the 2024 Club Executive of the Year, Matt Lambert, CCM, CCE, CAM. In November, Club Management magazine named Matt Lambert the 2024 Club Executive of the Year. He currently serves as the General Manager/Chief Operating Officer of The Country Club at Mirasol in Palm Beach Gardens, FL. Lambert has mor…

1
Ep. 124 - Capital Improvements Handbook: Financing Options and Feasibility 44:55

6M ago44:55

44:55

In this episode, we’re joined by Julie Brown, CCM, CPA. We dive in Chapters Two, Three, and Four of the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. This episode is the second in our series of podcasts bringing this content to life, diving into the f…

1
Ep. 123 - Advancing Technology in Clubs 48:34

7M ago48:34

48:34

In this episode, we sit down with Vache Hagopian, the Chief Revenue Officer at Jonas Club Software, a CMAA Strategic Partner. Vache has extensive experience in the private club software industry and during this conversation we cover his history in CMAA’s Business Management Institute as well as his recent appointment to The Club Foundation Board of…

1
Let's Talk Club Management Ep. 122 - The State of the Association 37:39

7M ago37:39

37:39

On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 Leadership/Legislative Conference. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future.By CMAA

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Let's Talk Club Management Ep. 121 - Introducing the Capital Improvements Handbook 36:25

8M ago36:25

36:25

In this episode, we’re joined by CMAA National Director Joe Krenn, CCM, CCE, General Manager/CEO at Farmington Country Club. We dive into the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. Whether it’s a new renovation or a major facility upgrade, capi…

1
Ep 120 - The Power of Ten 1:07:08

9M ago1:07:08

1:07:08

In this episode, we sat down with members of the P10 (Power of Ten) Mastermind group. These individuals hail from all over the country and have been together as a networking group for nearly twenty years. In this conversation, we cover everything—from how and why this group came together, to how someone looking for their own mastermind group could …

1
Let's Talk Club Management Ep. 119 - Mid-Manager Task Force 36:45

10M ago36:45

36:45

In this episode, we sat down with Casey Newman, CCM, the General Manager/COO at Lakeside Country Club, and Alexandria LaRocca, Director of Member Engagement at Beach Point Club. Casey and Alexandria are both members of the Mid-Manager Task Force and they joined us to talk about the Task Force, the challenges faced by mid-managers, and the Mid-Manag…

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Let's Talk Club Management Ep. 118: Verified Internship Program at Myers Park Country Club 46:56

10M ago46:56

46:56

In this episode, we had the opportunity to chat with Erin Schlegel, CCM, the Youth and Activities Director at Myers Park Country Club, and Rachel Richardson, one of Myers Park’s summer interns. Erin and Rachel joined us to talk about the internship experience at Myers Park as well as how that has been adjusted and tweaked to conform to CMAA’s Verif…

1
Let's Talk Club Management Ep. 117 - Weaving Junior Members into the Fabric of the Club 30:14

11M ago30:14

30:14

In this episode, we’re checking in with John Gravett, CCM, CCE, Chief Executive Officer at the Granite Club in Toronto, Ontario, Canada. John was the winner of the Most Innovative Award at the 2024 Idea Fair for his submission in the Membership Development category. John joined us to share more about the Club’s Junior Member Orientation program and…

1
Let's Talk Club Management Ep. 116: Accessible Golf for All 56:59

11M ago56:59

56:59

In this episode, we’re joined by Dave Barton, PGA, the Executive Director of the National Alliance for Accessible Golf, and Jan Bel Jan, golf course and landscape architect and a member of the Alliance Executive Board. We dive in to a conversation surrounding what the National Alliance for Accessible Golf is, what the organization aims to do, and h…

1
Let's Talk Club Management Ep. 115 - Service and Hospitality Culture 43:13

11M ago43:13

43:13

For many clubs, the season is rolling. In this episode of the podcast, we’re joined by Sam Lindsley, Search & Consulting Executive, and Chris DeChillo, Hospitality Trainer & Leadership Coach with KOPPLIN KUEBLER & WALLACE. Sam and Chris discuss what club management professionals should do to establish and maintain service excellence year-round and …

1
Let's Talk Club Management Ep. 114: Sharing Gratitude - A Showstopping Idea 26:22

12M ago26:22

26:22

In this episode, we’re checking in with Bri Brookins, Assistant General Manager at Detroit Athletic Club in Detroit, MI. Bri was the winner of the Showstopper Award at the 2024 Idea Fair for her submission in the Breakthrough Ideas category. Bri joined us to share more about the Gratitude Booth and the wild success it has seen. You can find this an…

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Let's Talk Club Management Ep 113 - Staff Support Fund Raffle 35:23

12M ago35:23

35:23

In this episode, we’re checking in with Jeffrey Blais, CCM, CCE, CEO and GM at Wildcat Cliffs Country Club in Highlands, NC. Jeffrey was the winner of the Chairman's Award at the 2024 Idea Fair for his submission in the Staff Management and Incentives category. Jeffrey joined us to share more about his idea, a Staff Support Fund Raffle. You can fin…

1
Let's Talk Club Management Ep. 112 - The 2024 State of the Association 25:39

1y ago25:39

25:39

On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Read the 2023 Annual Report (https://www.cmaa.org/media/huklmu31/cmaa2023…

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Let's Talk Club Management Ep. 111 - Meet 2024 Chairman Joe Mendez, CCM, CCE 30:37

1y ago30:37

30:37

In this episode of the podcast, we’re excited to sit down and get to know Joe Mendez, CCM, CCE. Joe is CMAA’s 2024 Chairman and has so many great insights to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way.Don…

1
Let's Talk Club Management Ep. 110 - World Conference Preview 1:18:54

1y ago1:18:54

1:18:54

It’s that time again! The 2024 World Conference and Club Business Expo is just around the corner and in this episode, we preview education, voting, Open Space, and dive into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.Acce…

1
Let's Talk Club Management Ep. 109 - Demystifying the Bicycle Chautauqua 35:20

1+ y ago35:20

35:20

For more than 20 years, World Conference attendees have had the opportunity to participate in a pre-Conference workshop unlike any other. The Bicycle Chautauqua experience encompasses physical health, mental health, and emotional health in a way that’s fun, interesting, and communal. Our guests today—Rachel Ridgeway, HR Director at Rehoboth Beach C…

1
Let's Talk Club Management Ep. 108 - The Best of 2023 1:04:14

1+ y ago1:04:14

1:04:14

It’s been a great year for CMAA and so many of our members. We love to hear about our members’ success, growth, and one of the CMAA members who has had a great year is Julia Rush. Julia is the Director of Catering for Cosmos Club in Washington, DC. She’s adopted a new philosophy this year and it has brought her great experiences. We loved getting t…

1
Let's Talk Club Management Ep 107 - H-2B Visas, Overtime, and More 36:39

1+ y ago36:39

36:39

On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas, the latest from Dept. of Labor regarding overtime rules, and more. It’s riveting content, to be sure – and will hopefully answer some lingering questions you migh…

1
Let's Talk Club Management Ep 106 - Meet the 2023 Club Executive of the Year 1:00:09

1+ y ago1:00:09

1:00:09

On this episode, we are thrilled to be talking to the 2023 Club Executive of the Year, Boris Gradina, MCM, CCE. In November, Club Management magazine named Boris Gradina the 2023 Club Executive of the Year. A 17-year member of CMAA, Boris currently serves as the General Manager/Chief Executive Officer of Maryland Golf and Country Clubs (MGCC) in Be…

1
Let's Talk Club Management Ep 105 - An Expert Look at AI 53:31

1+ y ago53:31

53:31

We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Education Partner. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadershi…

1
Let's Talk Club Management Ep 104 - Private Club Governance Handbook 32:01

1+ y ago32:01

32:01

In August, the National Club Association (NCA) and Club Management Association of America (CMAA) released Private Club Governance: A Handbook of Principles and Best Practices. Written by a joint committee of experts from both associations in a partnership structured to benefit the entire private club community, the new publication is a definitive g…

1
Let's Talk Club Management Ep 103 - Harnessing the Power of AI 45:37

1+ y ago45:37

45:37

Artificial Intelligence (AI) is the buzzword of 2023. With the explosion of platforms like ChatGPT. But what does that mean for clubs? How can clubs harness the incredible power of these types of tools? Who’s already using AI? What more can we be doing? We are going to work to dispel some of the mystery around AI in the first of a series of podcast…

1
Let's Talk Club Management Ep 102 - Welcoming Michelle, Sumayah, and Brenden 49:18

1+ y ago49:18

49:18

Please join us in welcoming our newest CMAA team members, Michelle Carrington, Sumayah Arcusa, and Brenden Beckett! Michelle joins us as the Director of Educational Resources and Virtual Learning, Sumayah is our new Manager of Student Development, and Brenden steps into a newly created role: Digital Marketing Coordinator. These three came on board …

1
Let's Talk Club Management Ep 101 - Creating Member Experiences 42:22

1+ y ago42:22

42:22

In this follow-up to our 100th episode, we’re joined by Jamie Roberts, Member Experience Manager at Renaissance Club in Haverhill, MA. Jamie talks to us about some of the unique programming she and the team at Renaissance have come up with and the ways those programs support the club’s family-friendly atmosphere.As always, please remember, you can …

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Let's Talk Club Management Ep 100 - Celebrating Our Century Episode! 1:05:09

1+ y ago1:05:09

1:05:09

Let’s Talk Club Management hits 100 episodes! We are thrilled to be presenting our century podcast to our listeners. To celebrate this milestone, we took the podcast on the road and visited podcast superfan Jeff Isbell, CCM, CCE, at Renaissance Golf Club in Haverhill, MA. Jeff joined us as the “third mic” and our conversation ran the gamut – we cha…

1
Let's Talk Club Management Ep 99 - Welcome Ishan and Dawn! 41:39

1+ y ago41:39

41:39

Please join us in welcoming our newest CMAA team members, Dawn Coleman and Ishan Tuli! Dawn joined our team back in April as the Senior Director of Learning and Career Development. Ishan came on board around the same time as a new Staff Accountant. Both of our new team members chatted with us about their backgrounds and interests and what they are …

1
Let's Talk Club Management Ep. 98 - Supply Chain Attacks 48:10

2y ago48:10

48:10

We are thrilled to welcome back to our podcast our favorite cyber security experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about supply chain vulnerabilities. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. We define what a supply chain…

1
Let's Talk Club Management Ep 97 - All Things to All Members 37:46

2y ago37:46

37:46

What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the club industry in 2023. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. On this episode, we’re joined by Dr. Eric Brey and Ben Hopkinson of GGA Partners as we d…

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Let's Talk Club Management Ep 96 - Culture of Health and Wellness in Clubs 32:04

2y ago32:04

32:04

On this episode, we’re joined by Ashley Zechello, a student member at Johnson and Wales University – Providence. She’s a member of the student chapter e-board and has been an active member of CMAA since 2020. Her research, The Culture of Health and Wellness within the Private Club Industry, seeks to explore how employee well-being programming can b…

1
Let's Talk Club Management Ep 95 - Wellness Hacks 51:46

2y ago51:46

51:46

As many of our listeners enter into their busy season, we wanted to explore some wellness hacks for staying healthy (physically and mentally) when things get stressful. We’re excited to welcome Lauren Leon, CEP, Director of Fitness at Washington Golf and Country Club (WGCC). We chatted with Lauren about what are some of the best practices or progra…

1
Let's Talk Club Management Ep 94 - Secrets to Acing the Interview 45:44

2y ago45:44

45:44

On this episode, we are talking about the interview process, how to answer, and what to ask with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM, and Tom Wallace, CCM, CCE…

1
Let's Talk Club Management Ep 93 - Insider's Guide to Certification 52:46

2y ago52:46

52:46

CMAA’s certification program is the most respected in the hospitality industry and the Certified Club Manager (CCM) designation is considered the hallmark of professionalism in club management. It is a valuable and widely-respected mark of a manager’s commitment to professional development and the club industry. We’re joined on this episode by Bria…

1
Let's Talk Club Management Ep. 92 - Chatting with the 2023 Shark Tank Winners 29:25

2y ago29:25

29:25

In this episode, we’re checking in with Amelia Santarosa and Matthew Cummings, two of our student members from Niagara University. Amelia and Matthew were the overall winners of this year’s Student Shark Tank competition, presenting their idea—a BEO software solution—at the 2023 World Conference and Club Business Expo. Amelia and Matthew talk us th…

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Let's Talk Club Management Ep. 91 - Get to Know 2023 Chairman Michael Seabrook, CCM, CCE 35:44

2y ago35:44

35:44

In this episode of the podcast, we’re excited to sit down and get to know Michael Seabrook, CCM, CCE. Mr. Seabrook is CMAA’s 2023 Chairman and has so many tidbits to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the…

1
Let's Talk Club Management Ep. 90 - 2023 State of the Association 27:02

2y ago27:02

27:02

After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2023 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Jeff mentions the…

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Let's Talk Club Management Ep. 89 - World Conference Know Before You Go 1:29:42

2y ago1:29:42

1:29:42

It’s the most wonderful time of the year…. World Conference and Club Business Expo. In January, we previewed Education and now we are diving into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.For more information about World…

1
Let's Talk Club Management Ep 88 - People Before Buildings 59:20

2+ y ago59:20

59:20

Continuing our tradition of talking wellness at the beginning of the year, we’re joined in this episode by our colleague Katherine Lord and Lynn Hearn, CPT, PRINCIPAL PARTNER with Club Wellness Evolutions and Founding President of the Club Spa and Fitness Association (CSFA). We cover a lot of ground, including the launch of CMAA’s special interest …

1
Let's Talk Club Management Ep 87 - The Power of Curiosity 48:43

2+ y ago48:43

48:43

Happy 2023! CMAA’s World Conference and Club Business Expo is just around the corner and in this episode we’re previewing some of the sessions that you’ll have the opportunity to attend in you’re joining us in Orlando, FL. We chat with Conference Speaker Sarah Noll Wilson is an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor …

1
Let's Talk Club Management Ep 86 - The Best of 2022 50:12

2+ y ago50:12

50:12

It’s our last episode of the year and we thought it would be fun to spend some time reflecting on what made 2022 a great one. We are joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE; CMAA’s Chairman Mitchell Platt, MCM, CCE; CMAA’s Sr. Director of Member and Chapter Relations, Erica Benjamin, and one of CMAA’s newest Certified Club Manage…

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