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Emergency Intercom

iHeartPodcasts

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Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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Talk Nasty to Me

Nicole Rafiee, Jake Thatcher

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Nicole Rafiee and Jake Thatcher love the sound of their voice so much, they decided to monetize off of it every other Monday. For advertising opportunities: [email protected] https://www.youtube.com/channel/UCw8_yg1camlWnYfX_0tfECw Support this podcast: https://podcasters.spotify.com/pod/show/talknastytome/support
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Hi Everyone, Welcome to my podcast where I talk about all things motorbikes. From what I ride, Where I go, good roads to travel on, Bike opinions, Good places to buy motorcycle clothing, Motorcycle Cafes and events and anything else I can think of that will be useful for a listener who loves bikes to know. Thanks for listening and please make sure to add the podcast to your lists so you dont miss out on any episodes Much Love Tony Pony xx
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The Product Experience

Mind the Product

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The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
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The Beginning of a Hero™ is a series of two-minute audio presentations for use on elementary school intercom systems. These stories work in conjunction with The Beginning of a FAMOUS Hero™ to portray a wide variety of realistic scenarios in everyday student life, whether in the classroom, on the school grounds, in the neighborhood, or at home. Through these stories, students vicariously learn: PERSONAL RESPONSIBILITY • POSITIVE PERSONAL VISION • POSITIVE RELATIONSHIPS Hundreds of elementary ...
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Every Hero Starts as a Child, and Every Child Can CHOOSE To Become a Hero. This series gives short stories about the Beginning of many Famous Heroes, and relatable things that they did even as a child that made them Heroic, things that AND child can do. Even YOU! A Hero is someone who HELPS others in a special way, while a Bully is someone who HURTS others on purpose, even if it is just hurting their feelings, therefore, a Bully is the OPPOSITE of a Hero. This series is played over the inter ...
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Growth Mindset ON is back with a more nuanced podcast about navigating life's difficulties. Real stories. Raw emotions. Unfiltered conversations about identity, displacement, and the fight for belonging. In each episode, we dive deep into the personal struggles and triumphs of individuals whose stories are often left untold. Buy my book: https://a.co/d/gUitw6V Connect with me on: LinkedIn: https://www.linkedin.com/in/cristina-crucianu-415268b0/ Instagram: https://www.instagram.com/growthmind ...
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Whiteboard.fm

10kdesigners

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An interview series where we talk to designers about how they got started in design, their internship and job experiences. Hosted by Mayank Khandelwal. Subscribe on YouTube for videos + clips!
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Jobs-to-be-Done Radio

The Re-Wired Group

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Bob Moesta and Chris Spiek apply the Jobs-to-be-Done Innovation Framework to current hot topics related to product design, marketing, business strategy, and technology. Tune in for a tactician's view of how the Jobs-to-be-Done Framework is applied to every-day business challenges.
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The Deep End by ODF is a podcast where visionary builders, creators, and experts discuss world-changing ideas. We skip the surface level and go in depth into ideas that matter including the futures of commerce, higher education, art, governance, longevity, and more with some of the most exciting figures in these fields. The Deep End is hosted by Julian Weisser and produced by ODF —where we help more people start the best companies. Visit ideas.beondeck.com for show notes and additional essays.
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Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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show series
 
CSAT has long been the go-to metric for support teams - but now there's a better way to measure how customers really feel. In this episode, Jared Ellis, Senior Director of Global Product Support at Culture Amp, joins Intercom’s Bobby Stapleton to explore his team's experience trialing Intercom’s new AI-powered Customer Experience Score. They unpack…
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Orbit 48 sees Dr Amr Ellabban sit down with Des Traynor, co-founder and CSO of Intercom, to explore how AI requires revolutionary thinking from businesses. Des shares the pivotal moment when ChatGPT emerged in November 2022, spurring Intercom's bold 15-day pivot to develop Fin, their AI customer support agent. The conversation reveals how successfu…
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Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI's acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast. Key takeaways "You’re not selling users anymore. You’re selling w…
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What does it mean to build world-class products in the age of AI? In this episode, Randy Silver talks to Ezinne and Oji Udezue, co-authors of Building Rocketships, a playbook for building high-growth companies in today’s fast-evolving tech landscape. Together, they unpack what product looks like now, how AI changes collaboration, and why ambition, …
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In this compelling conversation, Tidemark Capital founder Dave Yuan shares his journey from Bain consultant to building one of the most thoughtful voices in vertical SaaS investing. Yuan reveals his "control point" philosophy—identifying the mission-critical systems that small businesses would turn off last before going bankrupt—and explains how th…
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This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly fun. Todd takes us behind the curtain on what it really takes to build for mass audiences, create fun at s…
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Enya died and Drew comes out to his mom Use our code for 10% off your next SeatGeek order*: https://seatgeek.onelink.me/RrnK/EMERGENCY10 Sponsored by SeatGeek. *Restrictions apply. Max $25 discount Sign up for your $1-per-month trial and start selling today at https://shopify.com/intercom. See omnystudio.com/listener for privacy information.…
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AI has changed the way developers work—and Stack Overflow is right at the centre of that shift. In this episode, Jody Bailey, CPTO at Stack Overflow, shares how the platform is adapting to AI, protecting its community, and embracing new revenue streams. We explore how LLMs are reshaping developer behaviour, why canonical answers still matter, and w…
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Have you ever wondered why people write memoirs? In my case, I wanted to tell my story to find healing. Thanks to it, I've outgrown the pain I felt as an underprivileged kid. Flavia who is an immigrant just like me shared her experience of coming to Spain, and her growth journey. A podcast that will inspire you to be kinder, and more open-minded ab…
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you're bi Go to https://Zocdoc.com/INTERCOM to find and instantly book a top-rated doctor. Get 20% off your first order of Liquid I.V. at https://liquidiv.com with code EMERGENCY. Start selling today and sign up for your $1 per month trial period at https://shopify.com/intercom See omnystudio.com/listener for privacy information.…
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In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—principles he’s applied in both high-growth startups and century-old corporations. We unpack what it really…
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Jake and I talk Djo, mother's day, boundaries, Hasan Piker (duh) and Doechii's first scandal. Join us in donating to PCRF! https://pcrf1.app.neoncrm.com/forms/general?_gl=1*1hma8f6*_gcl_au*MTQ2MjcxODEzMS4xNzQ0MDY3MjYz*_ga*MTQ4Njg4MTY0Ni4xNzQ0MDY3MjYz*_ga_1DBT989QE4*MTc0NDA2NzI2Mi4xLjEuMTc0NDA2NzQyMi4wLjAuMA.. Join Club Nasty! https://www.patreon.co…
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Drew teaches enya what Italian brain rot is, enya moved back to la and ky is an office bottom Cancel your unwanted subscriptions at https://RocketMoney.com/INTERCOM. Go to https://Zocdoc.com/INTERCOM to find and instantly book a top-rated doctor. Start selling today and sign up for your $1 per month trial period at https://shopify.com/intercom. See…
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In this episode of the Content Generation Podcast, we’re joined by Barbara Hunter, APR, Executive Director of NSPRA (the National School Public Relations Association). A lifelong advocate for public education, Barbara’s journey began in the front office of her local elementary school, where her mother worked as the school secretary. That early expo…
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As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through this transition at companies including Moonpig, Flipdish, and ThoughtWorks. Charlotte unpacks how to define p…
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Enya moved to Miami. Why would we lie? Drew got hit on at a club and Ky finally got asked to be a third Go to https://HelloFresh.com/INTERCOM10FM to get 10 Free Meals with a Free Item For Life! Start selling today and sign up for your $1 per month trial period at https://shopify.com/intercom Go to https://Zocdoc.com/INTERCOM to find and instantly b…
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When customer experience lives in silos, customers feel the gaps — and businesses miss opportunities to build loyalty. In this episode, John Durocher, Chief Customer Officer at Calix, joins Intercom’s Senior Director of Human Support Bobby Stapleton to discuss how breaking down silos, embedding customer success into every team, and using AI for sma…
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In this episode on The Product Experience, we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore how teams can focus on what really matters: delivering business impact. Featured Links: Follow Matt on LinkedIn and his website …
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Jake and I talk concert etiquette, hate comments, baldness, and Benson Boone's communist arc. Join us in donating to PCRF! https://pcrf1.app.neoncrm.com/forms/general?_gl=1*1hma8f6*_gcl_au*MTQ2MjcxODEzMS4xNzQ0MDY3MjYz*_ga*MTQ4Njg4MTY0Ni4xNzQ0MDY3MjYz*_ga_1DBT989QE4*MTc0NDA2NzI2Mi4xLjEuMTc0NDA2NzQyMi4wLjAuMA.. Join Club Nasty! https://www.patreon.co…
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Someone told Enya that she curses too much, Drew has body teasmorphia and ky opened the stink portal in the studio Go to https://Zocdoc.com/INTERCOM to find and instantly book a top-rated doctor today. Use our code for 10% off your next SeatGeek order*: https://seatgeek.onelink.me/RrnK/EMERGENCY10 Sponsored by SeatGeek. *Restrictions apply. Max $25…
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Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Ronie Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key feature—and what they learned in the process. Ronie walks us through a real-world example of removing Craf…
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Ky is in his office siren arc His cute sweater and toned body tells a story Get into it Get 20% off your first order of Liquid I.V. at https://liquidiv.com and use code EMERGENCY at checkout. Start selling today and sign up for your $1 per month trial period at https://shopify.com/intercom. See omnystudio.com/listener for privacy information.…
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What happens when AI can code? In this illuminating conversation with Cognition's Founding President Russell Kaplan, we explore how AI is fundamentally transforming the landscape of software development. Drawing from his journey through Tesla's Autopilot team and Scale AI, Kaplan shares profound insights on leadership in rapid technological change,…
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Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale. Featured…
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Anna is originally from Ukraine, and she's had to leave her home, her possessions, and her country as she knew it when war struck in her country. Her personal story of leaving Ukraine through my native Romania from where she eventually got into a plane, is harrowing, and difficult to digest. Nonetheless, Anna always has a smile on, and takes life a…
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If you go to coachella you are ran through Start selling today and sign up for your $1 per month trial period at https://shopify.com/intercom. Cancel your unwanted subscriptions at https://RocketMoney.com/INTERCOM. Learn more about your ad choices. Visit megaphone.fm/adchoices See omnystudio.com/listener for privacy information.…
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This week on the podcast, we're joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managers—tried, tested, and ready to use. Featured Links: Follow Dave on LinkedIn | Pendo | Claude | Manus |'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pra…
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Join us in donating to PCRF! https://pcrf1.app.neoncrm.com/forms/g.... Jake and I talk bed bugs, performing surgery on yourself, Emergency Intercom, and Palestine. hope u enjoy xoxo Join Club Nasty! / talknastytome ☞business email: [email protected] Where to listen: https://open.spotify.com/show/57bGQm6... Follow Nicole: @nicolerafiee Follow …
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Apple ringtones are silly, Cris angel is a Mindfreak and how to turn cookies to gold!! Use our code for 10% off your next SeatGeek order*: https://seatgeek.onelink.me/RrnK/EMERGENCY10 Sponsored by SeatGeek. *Restrictions apply. Max $25 discount Upgrade your selling today and sign up for your $1 per month trial period at https://shopify.com/intercom…
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This episode is for those who have lived in survival mode for too long and are now ready to let go, heal, and turn Awareness Mode On. Our guest, Hristina Racheva, is a career coach, somatics and nervous system facilitator, and the author of a Gratitude Journal designed to help people cultivate mindfulness and inner peace. With a long career in tech…
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Customer experience is only as strong as the feedback that shapes it but fewer customers are speaking up. In this episode, Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute, joins Intercom’s VP of Customer Support Declan Ivory to unpack the decline in customer feedback – and what it means for businesses aiming to deliver wor…
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In this episode of the Content Generation Podcast, we sit down with Lexi Vazquez, a high school senior at GMG Community Schools with a passion for social media and sports. As she prepares to attend the University of Iowa to study marketing with a minor in sports management, Lexi shares how her experiences in content creation as a student have shape…
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Product management is facing a crisis — and Dave Wascha calls it The Reckoning. In this episode, Dave joins Lily and Randy to unpack the growing backlash against the product profession. He shares stories from his time at Microsoft, Moonpig, and Zoopla, revealing why product people lost the room — and how to win it back. Featured Links: Follow Dave …
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literally, nothing is changing. Just wanted to scare you. Welcome back. Have fun. Enjoy. See you next week. Get 365-day returns and free shipping on your order at https://quince.com/intercom. Cancel your unwanted subscriptions at https://RocketMoney.com/INTERCOM. Get 20% off sitewide and a free travel case and countertop stand at https://getquip.co…
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Too often in support, more time is spent diagnosing an issue than resolving it – and that’s a problem. In this episode, Maxime Manseau, VP of Support at Birdie, joins Intercom's Senior Director of Human Support Bobby Stapleton to explore the hidden costs of misdiagnosis in customer support: longer resolution times, frustrated customers, and burned-…
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