Best Process Management International (PMI Podcasts (2025)

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Minisode #81: Digital Transformation - Purpose Before Technology 3:36

7d ago3:36

3:36

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than …

1
Decode Ambiguity with Operational Definitions 11:18

13d ago11:18

11:18

We’re on the same page… Or are we? In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions. Discover how to turn vague expectations into measurable clarity, avo…

1
Transform with Purpose, Lead with People - with Laila Iftikhar-Ali, BQF 39:46

14d ago39:46

39:46

Is your transformation strategy energising your people, or exhausting them? Transformation expert and BQF Non-Executive Director Laila Iftikhar-Ali shares practical insights for leaders looking to drive meaningful change without leaving their teams behind. Drawing on years of cross-sector experience, Laila explores how to build psychological safety…

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Minisode #80: The Modern Boardroom Mindset 4:32

21d ago4:32

4:32

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Helen Mahy, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG, shares why modern boards must go beyond the boardroom. How do great leaders balance strategic oversight wit…

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Simplifying Sampling Strategies 13:53

27d ago13:53

13:53

Does data collection feel like a tedious, time-consuming hurdle in your improvement projects? It doesn’t have to be. Join Niall Coney, Consultant at PMI, for a 15-minute masterclass in smarter data collection that delivers reliable insights without wasting time or resources. Learn how to choose the right sampling strategy, ensure accuracy with the …

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Minisode #79: Scaling Improvement in Growing Businesses 2:57

28d ago2:57

2:57

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Jamie Bowen, Head of ESG and Improvement at Chevron Group, shares insights into overcoming challenges when scaling business improvement across a growing organisation. How do you sustain Continuous Improvement …

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Minisode #78: Leadership Driving Innovation 3:19

1M ago3:19

3:19

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the critical role of leadership in driving innovation and business growth. What does it take to keep your team on track while scaling your…

1
How to Onboard an Improvement Team Effectively 11:13

1M ago11:13

11:13

Your improvement team is assembled, the project is underway, but something’s off. Misalignment keeps surfacing, engagement is lacking, and stalled progress feels inevitable. Join PMI Consultant and improvement project expert Mark Allison, as he shares the essential steps for setting your team up for success, with practical techniques to build clari…

1
Minisode #77: Energising Improvement with Gamification 3:28

1M ago3:28

3:28

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, and PMI’s Susannah Clarke as they discuss the benefits of gamification. How can you bring your improvement initiatives to life in a way that enga…

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Minisode #76: Cultivating Decision-Making Capability 3:18

2M ago3:18

3:18

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI’s Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a cultur…

1
Change or Chance? Understanding Hypothesis Testing 14:41

2M ago14:41

14:41

When you spot a difference in your data, is it because something has genuinely changed, or is it just chance? Join Niall Coney, Consultant at PMI, as he demystifies hypothesis testing: one of the most misunderstood tools in improvement. From p-values to t-tests, Niall breaks it down in practical terms, showing how the right statistical ‘screwdriver…

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Minisode #75: Gender Diversity in Leadership 2:40

2M ago2:40

2:40

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, Emma Howard Boyd CBE, speaks with PMI’s Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisa…

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Minisode #74: Testing, Learning, Improving: The Iterative Approach 2:24

2M ago2:24

2:24

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams…

1
The Value of Capability Analysis 12:59

2M ago12:59

12:59

If you’re making decisions based on assumptions, this episode could change everything. Join PMI Consultant Dennis Crommentuijn-Marsh for a real-world case study where Capability Analysis exposed a costly blind spot for an unsuspecting organisation. As he shares valuable lessons learned from the experience, discover why process stability is just the…

1
Minisode #73: Networking - The Invisible Support That Powers Success 2:32

2M ago2:32

2:32

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this thought-provoking minisode, PMI’s Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network…

1
Minisode #72: A Modern Path to Professional Growth 4:40

3M ago4:40

4:40

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join PMI’s Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares…

1
Identifying The Right People For Your Team 13:01

3M ago13:01

13:01

Struggling with team dynamics? When it comes to building a successful improvement team, skills matter, but the right people are everything. Join PMI Consultant and improvement project expert Mark Allison as he shares his proven approach to assembling a team that delivers. He explains why passion and intrinsic motivation are more important than expe…

1
Minisode #71: The Power of Diversity 4:20

3M ago4:20

4:20

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast. In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections,…

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Minisode #70: Rethinking ESG - Creating Business Value 3:55

3M ago3:55

3:55

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join PMI’s Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advoca…

1
Understanding Capability in Process Performance 13:39

3M ago13:39

13:39

How confident are you that the processes you rely on can delight your customers? Capability studies will provide the answer by revealing whether your processes are delivering what your customers truly want or simply what they’re willing to tolerate. Join PMI Director Consultant Warren Knight as he shares the principles, practices, and real-world in…

1
Leading with Purpose: Lessons in Operational Excellence with Ron Darnell at Siemens Energy 42:17

3M ago42:17

42:17

Are you truly leading your teams or just keeping things moving? Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence. Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his …

1
Minisode #69: From Crisis to Transformation 3:16

3M ago3:16

3:16

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Score…

1
How Are Histograms Different to Bar Charts? 9:55

4M ago9:55

9:55

The patterns in your data can hold the key to better business decisions. Histograms go beyond simple bar charts, offering a clear view of data distribution to uncover trends, probabilities, and hidden opportunities in your processes. Join PMI Director Consultant, Warren Knight, as he shares real-world examples and actionable tips to help you use hi…

1
Minisode #68: Unlocking Curiosity for Improvement 4:46

4M ago4:46

4:46

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisa…

1
Minisode #67: Empowering Communities Through Collaboration and Innovation 2:31

4M ago2:31

2:31

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit our interview with Tom Greenwood, Group CEO at Helios Towers, as he discusses how the company is driving local community impact through education, digital inclusion, and initiatives to promot…

1
SPC Charts: Driving Sustainable Performance Gains 14:36

4M ago14:36

14:36

Stop chasing symptoms and start driving sustainable performance gains. PMI Director Consultant Warren Knight shares how SPC Charts can unlock powerful insights into any metric, whether it’s sales conversion rates, recruitment timelines, or customer response times. This versatile tool goes beyond short-term results, revealing long-term trends that h…

1
Minisode #66: Harnessing Expertise for Community Connection 3:13

4M ago3:13

3:13

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we revisit an early interview with David Callaghan, former Senior Vice President of Oracle EMEA and President of the British Quality Foundation until 2019. David shares how businesses can use their uniq…

1
Minisode #65: Leadership and Engagement for Sustainable Improvement 4:46

4M ago4:46

4:46

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights ho…

1
Reporting and Reviewing Performance 12:01

5M ago12:01

12:01

Are sales up this month? Have we produced more product this week than last week? Did we exceed our KPIs? Understanding how we’re performing against targets is a fundamental measure and is often reported using visual signals – green for ‘we’re doing great’, red for ‘we have a problem’. But what this system doesn’t tell us is how our performance is v…

1
Maximising Inputs; Fuelling Growth; Balancing Value - PMI's Managing Partners Discuss 41:49

5M ago41:49

41:49

To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value. Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the chall…

1
Minisode #64: Process Management for a Neurodiverse Workforce 3:22

5M ago3:22

3:22

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effe…

1
Why Quality, Why Today? 12:48

5M ago12:48

12:48

Your Quality Improvement activity isn’t delivering the value you want. Business is fast-paced and complex, but your success can’t be sustained if you’re not focusing on what’s important. PMI Partner Consultant Des Kelly invites you to rethink your approach to Quality with insights from over four decades of industry transformation. We explore how or…

1
Minisode #63: Energising a Continuous Improvement Culture 3:42

5M ago3:42

3:42

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous…

1
Minisode #62: Driving Quality, Empowering Teams 4:39

5M ago4:39

4:39

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, c…

1
Quality Driven Agile 12:06

6M ago12:06

12:06

Quality and Agile thrive together by putting your customer at the centre of what you do. Join PMI Senior Consultant Anthony Richardson as he reveals how Agile tools like Empathy Maps, User Stories, and Retrospectives enhance both flexibility and customer satisfaction, debunking the myth that Agile improvement sacrifices quality for speed. With insi…

1
Minisode #61: The Path to Quality Excellence 2:27

6M ago2:27

2:27

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the powe…

1
Minisode #60: The Evolving Role of Quality Professionals 4:11

6M ago4:11

4:11

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the fu…

1
Agile Visual Management 15:18

6M ago15:18

15:18

What’s stopping you from visualising your workflow? Join us as we delve into Agile Visual Management, sharing how integrating Agile principles with visual management techniques can help you tackle backlogs and maintain a steady workflow while boosting team morale. PMI Director Consultant Sean Buckland explains how tools like Kanban boards can simpl…

1
Minisode #59 What A Continuous Improvement Culture Looks Like 3:09

6M ago3:09

3:09

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award. Joi…

1
Minisode #58: Building a Culture of Improvement 6:08

6M ago6:08

6:08

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodolog…

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Agile Meets Lean Six Sigma: A Case Study 14:48

6M ago14:48

14:48

What would happen if you integrated Agile into your improvement activity? In this episode, we explore how Lean Six Sigma and Agile methodologies work together. PMI Director Consultant Sean Buckland shares a case study about an internal development team, initially hesitant to adopt Agile practices. By integrating Lean Six Sigma principles and embedd…

1
What Makes an Effective Non-Executive Director Steering FTSE Companies: An Interview with Helen Mahy CBE 43:53

7M ago43:53

43:53

Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)? Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fun…

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Minisode #57: Thriving with Dyslexia - The Leader's Role 4:18

7M ago4:18

4:18

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the v…

1
What Is Agile Improvement? 14:17

7M ago14:17

14:17

Do you ever wonder how some organisations adapt to change so effortlessly? PMI Director Consultant Sean Buckland describes how Agile methodologies, rooted in the Agile Manifesto, combine with Lean principles to drive sustainable, customer-focused improvements. Tune in to hear why Agile Improvement isn’t a trend, but a powerful approach that can hel…

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Minisode #56: Purpose-Driven Success in Not-for-Profits 3:41

7M ago3:41

3:41

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive communit…

1
How To Get The Best Out Of Your Improvement Team 11:13

7M ago11:13

11:13

Think you already know how to unlock a team’s potential? Then you need to join Mark Allison; PMI Senior Consultant and experienced improvement team leader, for an engaging exploration that will reveal how you can truly optimise the performance of your team. Learn more about the delicate art of building strong relationships, how to uncover hidden st…

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Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust 35:38

7M ago35:38

35:38

Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence. A customer-centric focus…

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Minisode #55: The Power of Process Over Outcomes 2:30

8M ago2:30

2:30

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a proces…

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What Gets In The Way Of Adopting SPC? 13:41

8M ago13:41

13:41

Your process data today is different from yesterday. But is an investigation worthy of your time? As an Improvement Practitioner, you already know that understanding variation is crucial and that Statistical Process Control (SPC) charts offer profound insights into process stability and performance – so what gets in the way of adopting SPC across y…

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Minisode #54: The Future of Work and The Challenges of Hybrid Working 4:05

8M ago4:05

4:05

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of c…

Podcasts Worth a Listen

Process Management International (PMI Podcasts

Podcasts Worth a Listen

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