What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Breaking down diabetes tech, research, and future innovations -- and what it means for you.
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Join the Trends Podcast where we explore cool new business ideas and the latest in tech like AI and Crypto. We're your smart friends doing the homework for you. Get the info you need without spending hours on research. You’re in great company with 63,000+ founders who are also finding new opportunities. Press play and let's see what's trending!
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Design Tips for Young Designers
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How T1D Hackers Beat Pharma to Remote CGM Data
1:03:05
1:03:05
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1:03:05We take a journey back to the roots of the #WeAreNotWaiting movement—before CGM follower apps—when a group of determined parents and developers built their own tools to monitor glucose remotely. I sit down with James Wedding, founder of the Nightscout Foundation, to talk about the early days of Nightscout, how it transformed life for families manag…
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The power of courageous marketing with Gong's Udi Ledergor
45:05
45:05
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45:05Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at podcast@usertesting.com ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …
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Insulin Pumps Are Moving to Pharmacies — Here’s Why It Matters
47:45
47:45
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47:45In this episode, we dive into the major shift happening in the U.S. diabetes tech industry: insulin pumps are moving from Durable Medical Equipment (DME) to pharmacy benefits, offering easier access, lower costs, and more flexibility for users. I’m joined by Jeff DelVerne, author of The Healthcare Economy Substack and Director of Payer Relations at…
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Designing AI products: Insights from Figma's 2025 report
32:43
32:43
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32:43Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at podcast@usertesting.com ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…
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In this episode, I sit down with Amy Tenderich, one of the first diabetes bloggers, whose open letter to Steve Jobs called for better, more user-friendly diabetes technology. That bold move launched her deeper into the world of diabetes advocacy and innovation, eventually leading her to create D-Data Exchange—a powerful forum where industry leaders…
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Leading AI transformation with Greg Shove of Section
30:06
30:06
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30:06Episode web page: https://bit.ly/4jHDYyu ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at podcast@usertesting.com ----------------------- PROMO CODE for this episode with Section's Greg Shove: USERTESTING30 The code is good for Section cours…
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This Could Prevent Type 1 Diabetes - SAB-142 Explained
1:11:30
1:11:30
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1:11:30Can we stop type 1 diabetes before it starts? I’m joined by Sam Reich, CEO of SAB Bio, and Dr. Mike Haller, a leading T1D researcher, to explore an innovative new therapy called SAB-142. Unlike traditional thymoglobulin, which is derived from rabbits, SAB’s therapy uses a fully human version produced by genetically engineered cows—potentially elimi…
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How customer journey mapping and storytelling unlock innovation at G2
34:17
34:17
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34:17Episode web page: https://bit.ly/4l9JDil ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at podcast@usertesting.com ----------------------- In this Insights Unlocked episode, UserTesting’s Jason Giles sits down with Dane Howard, Vice President…
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Getting Started on AAPS - The Open Source AID for Android
1:06:58
1:06:58
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1:06:58We explore Android APS (AAPS)—a powerful open-source automated insulin delivery system that runs on Android phones and uses the advanced o-ref algorithm. AAPS offers features like Dynamic ISF (Insulin Sensitivity Factor), Dynamic CR (Carb Ratio), Unannounced Meal detection (UAM), and Super Micro Boluses (SMBs), making it one of the most customizabl…
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How FNBO is leverages its content marketing strategy to build trust and increase CSAT
34:37
34:37
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34:37Episode web page: https://bit.ly/4l9JDil ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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The Twiist Pump is Coming - What You Need to Know
18:01
18:01
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18:01The twiist insulin pump from Sequel Med Tech is releasing in Q2 of 2025. is bringing a new spin to tubed pump therapy. I met with Sequel's CEO to dive into twiist's launch CGM integration with Libre 3 Plus to its advanced occlusion technology designed for more reliable insulin delivery. We also break down how patients will access twiist through pha…
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How Anthropologie gets omnichannel right (and what to learn)
27:29
27:29
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27:29Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…
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ATTD 2025: The Biggest Diabetes Tech Announcements
30:56
30:56
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30:56Endocrinologist David Ahn and I break down the biggest diabetes tech announcements from the ATTD conference in Amsterdam! We dive into the highly anticipated Twiist pump, the newly unveiled and more powerful Kaleido 2, Tandem’s game-changing Control IQ+ algorithm update, Dexcom’s 15-day sensor, and more. This was a HUGE week for diabetes innovation…
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Search Experience Optimization (SXO): The Future of SEO?
26:47
26:47
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26:47Episode web page: https://tinyurl.com/45pcxtn9 How can businesses move beyond traditional SEO rankings to create a truly engaging and high-converting user experience? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Georgia Tan, co-founder of Switch Key Digital, to discuss the future of search and the rise of Search Experienc…
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How the ADA Sets its Standards of Care for Diabetes
48:36
48:36
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48:36The ADA’s Standards of Care shape diabetes treatment, technology access, and insurance coverage worldwide. In this episode, we break down the latest updates, including a major new recommendation that all people with type 2 diabetes—regardless of insulin use—have access to CGM. We also explore the ADA’s stance on emerging diabetes technologies and w…
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How UX and marketing drive better customer experiences
8:52
8:52
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8:52Episode web page: https://tinyurl.com/4txxcx83 ----------------------- In this episode of Insights Unlocked, we explore how marketing, UX, and customer experience teams can collaborate to craft impactful, data-driven strategies. Our guests—Emily Carrion, CMO at Entrepreneurs' Organization; Katie Karr, a Senior User Experience Designer at Workiva; …
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Mastering Loop: The DIY Automated Insulin System
1:06:49
1:06:49
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1:06:49DIY Loop is one of the most powerful and customizable automated insulin delivery systems for type 1 diabetes, offering features like overrides, retroactive carb adjustments, and glycemic index logging. In this episode, fellow Loop user Jake Giles joins me to share our experiences getting started, the support (or lack thereof) from doctors, and a de…
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How AI + user feedback transformed puppy training with Zigzag's Jack Mitchell
26:01
26:01
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26:01Episode web page: https://tinyurl.com/ywpva5x5 ----------------------- In this Insights Unlocked episode, host Michael Domanic sits down with Jack Mitchell, Head of Product and Operations at Zigzag, the #1 puppy training app. Jack shares how his team built Ziggy, an AI-powered virtual puppy trainer designed to provide personalized, science-backed t…
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Sernova’s innovative Cell Pouch implants insulin-producing cells, and early trials have helped some people achieve full insulin independence for years. But challenges like immunosuppressants and scalability remain. In this episode, I’m joined by Jonathan Rigby, CEO of Sernova and a fellow T1D, to discuss how this technology works, the life-changing…
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How smart content drives better customer experiences
22:23
22:23
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22:23Episode web page: https://tinyurl.com/2p9rbkfu ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…
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How T1D Volunteers Led The Charge During the LA Fires
31:51
31:51
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31:51In the aftermath of the devastating January 2025 Los Angeles fires, a grassroots group of volunteers, led by You’re Just My Type, sprang into action to deliver life-saving medical supplies to people with type 1 diabetes. Liz Van Horhis, who had only planned to visit L.A. for a dog-sitting trip, found herself at the heart of the relief effort. She s…
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Diabetes Cures In The Works & What Comes Next
50:38
50:38
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50:38For decades, people with type 1 diabetes have heard that a cure is just “5-10 years away” – yet here we are, still waiting. Many have grown skeptical, but after this conversation, you might just walk away with hope! Journalist and fellow T1D Ginger Vieira joins me to break down the latest breakthroughs in diabetes cure research. From companies that…
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LinkedIn marketing strategies (organic and paid) that work
34:28
34:28
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34:28Episode web page: https://tinyurl.com/4rymcmrs ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click o…
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Diabetes Innovations We Expect in 2025 & Beyond
54:10
54:10
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54:102025 is set to bring major advancements in diabetes technology, from AI-driven CGMs to new insulin pumps like Medtronic’s upcoming 8-series and patch pump, and the Tidepool Loop-based twiist pump. I spoke with Gary Scheiner, a CDCES and author of Think Like a Pancreas, to break down what these innovations mean for diabetes management. Learn about O…
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Effectiveness vs. efficiency in design with Dropbox's Alastair Simpson
52:41
52:41
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52:41Episode web page: https://bit.ly/3CBgLhw ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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AI meets human insight: UX research at Consumer Reports
24:31
24:31
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24:31Episode web page: https://bit.ly/3EGU4ZD ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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The New Beta Bionics iLet Upgrades & Future Innovations
45:54
45:54
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45:54The Beta Bionics iLet insulin pump continues to impress with rapid updates like an upgraded design, expanded CGM integrations, and the sleek Blue Circle Follower App. I sit down with Beta Bionics’ Chief Product Officer, Mike Mensinger—known for his work on the Dexcom Follow feature and InPen smart insulin pen—to explore the iLet’s new features, inc…
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How Twilio is transforming customer communication with AI
28:34
28:34
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28:34Episode web page: https://bit.ly/4aP37nC ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Parenting a child with type 1 diabetes is no easy feat, and in this episode, Shannon Boggs shares her journey raising her 10-year-old daughter. From diagnosis to navigating school, sports, and independence, Shannon offers insights into fostering resilience and managing challenges like 504 plans and emotions. We also explore the role their diabetes …
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Transforming healthcare UX with storytelling, data, and AI
28:29
28:29
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28:29Episode web page: https://bit.ly/4h5CI79 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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In this episode, we dive into the mental and social toll of living with type 1 diabetes, exploring the feelings of stigma, shame, and constant need for explanation that often accompany the condition. Joining me is my friend Jake Giles, who has lived with T1D since age 16 and wrote a powerful piece for Beyond Type 1 about the isolation and embarrass…
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Actionable tips on empowering women in tech
18:36
18:36
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18:36Episode web page: https://bit.ly/40y13N5 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Revolutionizing A1C and Biomarker Testing with the Q-Pad
49:49
49:49
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49:49I sat down the Founder of Qvin to explore a groundbreaking device that uses menstrual blood to monitor biomarkers for conditions like cervical cancer, fertility, thyroid health, STIs, and more. Already making waves, Qvin’s FDA-cleared test for A1C measures average blood glucose over three months using a pad-like device during a menstrual cycle, wit…
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Unlocking your UX superpowers to lead and build influence
13:00
13:00
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13:00Episode web page: https://bit.ly/4gFlEVz ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Switching from Tandem t:slim X2 to Medtronic 780g - The Pros & Cons
43:16
43:16
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43:16Today we dive into a head-to-head comparison of two leading automated insulin delivery (AID) systems, viewed through the lens of someone who has lived with diabetes since the 1950s. Our guest, Michael Dardenelle, shares his firsthand experience transitioning from the Tandem t:slim X2 and Dexcom G7 to the Medtronic 780g and Guardian 4 CGM, offering …
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Unlocking AI’s potential: why training drives productivity
27:03
27:03
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27:03Episode web page: https://bit.ly/4gFlEVz ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Diabetes Care Since 1950: An Inspiring Journey Through Time
38:50
38:50
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38:50Michael Dardenelle was diagnosed with type 1 diabetes in 1956. In this episode, he reflects on the remarkable evolution of diabetes treatment and technology over the decades, while sharing his personal health challenges, including living with neuropathy. Michael’s journey is both inspiring and insightful—a must-watch for anyone interested in diabet…
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Demotainment: how to create engaging product demos
21:22
21:22
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21:22Episode web page: https://bit.ly/408ltw2 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Why US Healthcare is Broken - Today’s Issues & AI Solutions Ahead
1:00:32
1:00:32
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1:00:32From skyrocketing insurance premiums to record-high coverage denials by companies like United Healthcare, we explore why the $5 trillion US healthcare system lacks transparency and leaves consumers paying more for less. I'm joined by Jeff Delverne, Director of Payer Relations at Beta Bionics to unpack industry consolidation, the role of PBMs in dri…
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Creative UX research solutions in fintech: insights from Tide
26:56
26:56
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26:56Episode web page: https://bit.ly/3VNnj2G ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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The Biggest Diabetes Tech Stories of 2024
24:43
24:43
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24:43From big partnerships like Dexcom and Oura, and Abbott with Medtronic, to the development of an all-in-one insulin pump, 2024 was a year of major advancements in diabetes technology. In this episode, I explore the game-changing collaborations between industry giants and their potential impact, a new insulin pump bringing a DIY algorithm to the main…
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Rethinking UX with the many “Many Wizards of Oz” approach with Sam Howard
39:06
39:06
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39:06Episode web page: https://bit.ly/3OQ2f80 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Teaching with T1D + Using the Tandem t:slim Pump
45:04
45:04
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45:04I spoke with Mary Williams about what its like managing her type 1 diabetes while teaching the 5th grade. We also get into her diagnosis and diabetes tech journey, and dive deeper into what it's like using the Tandem t:slim X2 pump and smartphone app. Please fill out our 2024 Diabetech Podcast Survey Learn about Omnipod 5 (today's sponsor)* T1D Exc…
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Why central repositories are key to scaling research with Kate Towsey
41:41
41:41
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41:41Episode web page: https://bit.ly/3Vlc2q8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a st…
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Luna: The Automated Insulin Pump Worn Only at Night
48:29
48:29
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48:29Could a tiny, tubeless insulin pump designed for overnight use transform diabetes management? Enter Luna—a semi-reusable pump, offering automated insulin delivery to keep glucose levels steady while you sleep. Designed for MDI users but potentially valuable for pumpers, Luna is heading to pivotal trials with promising results. I sat down with John …
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How Mozilla balances familiarity and innovation in UX design
39:08
39:08
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39:08Episode web page ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down p…
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The Pretty Kaleido Insulin Pump Explained - Speaking With a User
41:50
41:50
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41:50The Kaleido pump is the prettiest automated insulin deilvery (AID) pump I have ever seen! I spoke with Nina Joakim (aka @DiaBadass_Nina on social), who has been using Kaleido for the past three months. She shares her journey of 17 years with Medtronic pumps, her experiences with other AID systems, and why she ultimately chose Kaleido. We dive into …
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How Givelify’s loyalty program inspires consistent giving
43:27
43:27
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43:27In this episode of Insights Unlocked,UserTesting’s Sean Treiser sits down with Neeraj Ramesh, Executive Producer of Giving Experiences at Givelify, a mobile and online platform for charitable donations that has empowered over 1.5 million people to give more than $5 billion to causes they care about. Neeraj shares the story of Givelify’s journey fro…
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Inside the Eversense 1-Year CGM - What’s New & What’s Next
46:25
46:25
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46:25Eversense 365 is an implantable continuous glucose monitor (CGM) that last one year. I sat down with leaders of Asencia and Senseonics to learn about the upgrades for the latest Eversense model, how the new sensor and transmitter are different, when we can expect it to connect with insulin pumps, and the improvements they are focused on next. Are y…
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Creating new campfire moments: how the BBC designs for inclusivity
35:59
35:59
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35:59Episode web page ----------------------- 📢📣 NEW REPORT 📣📢 Are you wondering how people really feel about generative AI chatbots like ChatGPT? How are they being used in business? How are they changing productivity? What makes AI chat attractive or unattractive to users? And what does it all mean for a company building AI features? Check out our new…
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