Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.
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What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unp ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to the Restaurant Talk Podcast, the go-to podcast for bar and restaurant industry professionals looking to learn, grow, and thrive in this ever-evolving industry. Whether you're a seasoned restaurateur, an up-and-coming chef, a bartender honing your craft, or a hospitality entrepreneur, this show is designed to help you navigate the challenges and opportunities of the restaurant world. Join us as we dive deep into industry trends, expert insights, real-world success stories, and acti ...
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As steak restaurants heat up across the U.S., my roadie txrhlive offers a behind-the-scenes look into the work culture and tools supporting this growing industry. In this show, we explore why steakhouse dining is on the rise—from traditional chophouses to modern, experience-driven eateries. Discover how evolving customer preferences, high-quality beef sourcing, and social media trends are driving a new wave of popularity for steakhouses nationwide. We’ll also cover: The growth of steakhouse ...
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Go Beyond the Connection is a show for business leaders, IT pros, and anyone obsessed with how connectivity shapes the modern enterprise. Listen and explores what happens beyond the internet connection—where technology, resilience, and real-world business needs intersect. In each episode, we speak with industry experts, innovators, and practitioners who are pushing the boundaries of cloud connectivity, network performance, and digital infrastructure. From hybrid work to SD-WAN, from customer ...
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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The ultimate podcast for hotel, restaurant and hospitality leaders, The Hospitality Leadership Podcast is a weekly show hosted by Andy Jones, interviews industry leaders and shares actionable strategies for success, helping hospitality professionals at every level of the organisation take their skills and businesses to the next level. Whether you're an owner, manager, or aspiring leader, The Hospitality Leadership Podcast will transform you into a truly exceptional leader who can engage thei ...
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Fast Food Insider" takes you behind the counter of America's favorite fast food chains. Join us as we dive into the menus, marketing strategies, and e-commerce success stories of iconic brands like McDonald's, Whataburger, Burger King, Popeyes and more. Each episode, we'll explore how these quick-service giants are leveraging Shopify to drive sales, improve customer experience, and stay ahead of the competition. From exclusive interviews with industry experts to in-depth analysis of the late ...
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THE EXPERTS ARE LYING TO YOU! Tired of wasting time and money on marketing strategies that don’t deliver? Sick of being fed empty promises by so-called ”gurus” who couldn’t sell a drink in a desert? Want to use AI and the internet to increase sales without coming off sounding like a robot? Erik Shellenberger has written 4 books in the Restaurant & Bar Marketing series including his latest book - ”Restaurant & Bar Marketing IV: If I Could Give It Zero Stars, I Would” Through this no-nonsense ...
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Welcome to The Brian Wright Show. A podcast dedicated to entrepreneurs, their team members and their families but for anyone wanting to transform their life, career and/or business in the new economy. After eight seasons as the host of The New Patient Group Podcast, the show has been rebranded to The Brian Wright Show. The Brian Wright Show Audio Experience is hosted by globally renown motivational speaker, business consultant and life coach, Brian Wright. He is a trusted consultant and spea ...
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Mark Legato is a seasoned professional in the fast food restaurant industry, holding the esteemed position of General Manager. With his years of experience and deep understanding of the industry, Mark has become an influential figure, leading his team to success. From managing daily operations to ensuring exceptional customer service, Mark’s dedication and leadership skills have been instrumental in the growth and profitability of the restaurants under his management.
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The Marketing Moguls Podcast is a show that features top executives, entrepreneurs, and influencers in the world of marketing. The aim of the podcast is to pick the brains of these marketing experts and find out what makes them successful. The show will cover topics such as increasing conversions, ad campaign strategies, and the latest marketing trends. The podcast will also have a fun side to it, with discussions on marketing fails and creating the perfect meme. Whether you're a marketer, b ...
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182: Technology Enabled, People-Focused Customer Service With Matt Whitmer
24:44
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24:44Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships…
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How to Compete in Today’s Restaurant Market: Mark Politzer on Reinventing a Legacy Brand
32:43
32:43
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32:43What if the hardest part of change isn’t strategy—it’s psychology? Mark Politzer walked away from fine dining to lead Norms, a 76-year-old family-style chain deeply rooted in Southern California. Now he’s balancing evolution with preservation, trying to modernize a beloved brand without breaking what makes it work. In this episode, we talk about ho…
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Office Hours: Why Your Staff Can’t Sell & Why It’s Your Fault
8:55
8:55
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8:55I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Serving Up Community: Secrets from Soul & Smoke and the James Beard Foundation
34:02
34:02
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34:02Independent restaurants do more than serve food—they anchor communities. Dr. Anne McBride of the James Beard Foundation and Chef D’Andre Carter of Soul & Smoke join Emily to explore how independent restaurateurs build resilience, embrace transparency, use data, and forge deeper connections with customers. Tune in for actionable insights on navigati…
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The Caterer Who Built a Creative Empire: Cooper Vaughan on Margin, Meaning, and the Power of Reinvention
39:19
39:19
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39:19Cooper Vaughan didn’t plan on being a caterer—he was trying not to be. But what started as a side gig in Lexington, Kentucky, turned into Apiary: one of the most creative and complex hospitality companies in the South. And the key to its success? Reinvention. From fine dining drop-offs during the pandemic to immersive, ticketed culinary experiences…
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How Texas Roadhouse and Steak Restaurants Are Reshaping American Dining
2:54
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2:54As steakhouse trends heat up, my roadie txrhlive is helping Texas Roadhouse employees and restaurant teams across the U.S. access work tools, pay info, and more. In this episode of The Sizzle Report, we dive into the rising popularity of steak restaurants, with a special focus on iconic chains like Texas Roadhouse. Discover how quality cuts, custom…
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From Nightlife to High-End Dining: Jamey Shirah on Pivoting, Branding, and Building Revival Restaurant Group
39:35
39:35
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39:35Most people don’t make it out of nightlife. Jamey Shirah didn’t just make it out—he turned the lessons from late nights and crowded bars into a powerhouse hospitality group that’s redefining what Southern restaurants can be. As the founder of Revival Restaurant Group, Jamey shares how he navigated the leap from nightlife to high-end dining, what he…
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The Untold Story Missing from your Business - How this Common Restaurant Mistake is Crushing your Sales & Revenue
30:09
30:09
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30:09Send us a text Click here to register for our August New Patient Group iTero Sales Training Bootcamp Click here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station. Click here to schedule free consultation with New Patient Group …
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Office Hours: Marketing campaigns that are guaranteed to work
9:18
9:18
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9:18I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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The Roadmap to Transforming IT from a Cost Center into a Growth Enabler with Kurt Shriner | Go Beyond The Connection
29:31
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29:31What does it take to reposition IT as a driver of revenue—not just a responder to outages? Kurt Shriner, Vice President of IT Infrastructure Management at Capital Bank, has spent nearly two decades in technology leadership. But it’s his background in psychology and live events that shapes his leadership style today. In this episode of Go Beyond the…
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Scaling a Mission, Not Just a Menu: Dean Neff on Profitability, Purpose, and Leading with Story
33:57
33:57
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33:57Dean Neff didn’t set out to build the biggest seafood restaurant—he set out to build the most meaningful. At Seabird in Wilmington, North Carolina, Dean’s created a model where purpose isn’t a marketing angle—it’s the operating system. From sourcing to storytelling to team education, his restaurant is a case study in how to scale impact without sac…
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From Side Hustles to CEO: Everette Taylor’s Crowdfunding Blueprint for Small Business Growth
33:16
33:16
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33:16Kickstarter CEO Everette Taylor joins Behind the Review to share his journey from teen entrepreneur to leading the world’s biggest crowdfunding platform. Learn what crowdfunding is (and isn’t), how Kickstarter helps small businesses and creators get funded, and why listening to feedback is Everette's top founder skill. Whether you’re launching a dr…
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275: From the Battlefield to the CBD Boardroom: Craig Henderson of Extract Labs
1:12:40
1:12:40
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1:12:40Craig Henderson is the CEO of Extract Labs, a Boulder, Colorado-based full-service hemp extraction laboratory offering a proprietary line of boutique CBD-infused products. Craig started the company in his garage in 2016. This Episode is Sponsored By: Jon Ostenson, Founder of FranBridge Consulting and Top 1% US Franchise Consultant is here to help y…
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Who Gets to Be the Best? William Drew on Power, Politics, and the Future of Fine Dining
36:13
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36:13What if the most powerful list in restaurants isn’t about food—it’s about influence? William Drew runs the World’s 50 Best Restaurants, the ranking that can transform a chef’s life overnight. But behind the glitz is a story of politics, pressure, and purpose. In this episode, we go deep on how the list really works, who gets included, and what it r…
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Office Hours: Your Loyalty Program is your Sales Engine
7:27
7:27
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7:27I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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How Jon Manes Uses IT Strategy to Grow Restaurant Revenue | Go Beyond the Connection Episode 18
27:52
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27:52What if your IT department wasn’t just a support desk—but a driver of revenue, reputation, and resilience? In this episode of Go Beyond the Connection, Jon Manes, Vice President of Information Technology at Mambo Seafood Restaurants, shares how he transformed IT into a revenue partner by building support systems that treat frontline staff like inte…
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Built on Purpose, Powered by Profit: Derrick Hayes’ Path from Gas Station to National Brand
37:29
37:29
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37:29Derrick Hayes didn’t open a restaurant—he made a promise. Big Dave’s Cheesesteaks started in a gas station as a tribute to his father. Today, it’s one of the fastest-growing restaurant brands in the country. But the road wasn’t easy. Derrick had the demand, the brand, the lines out the door—but not the systems. And without systems, profitability ne…
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How DivaDance Grew From 1 Class to 50+ Locations — Franchise Lessons with Jami Stigliano
29:19
29:19
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29:19DivaDance founder and CEO Jami Stigliano joins host Emily for a deep dive on building a movement-based business that inspires confidence and community. Jami shares candid lessons on accessing capital, scaling with intention, fostering authentic culture, leveraging reviews, and why “facts over feelings” is her rule for handling feedback. Whether you…
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181: Designing Your Customer Experience Framework and Hospitality Blueprint
30:43
30:43
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30:43In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We’ll explore: The power of a str…
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Why Slowing Down Built a Stronger Brand: John Paterson on Trust, Turnover, and Frankie’s Secret Sauce
38:58
38:58
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38:58John Paterson had every reason to chase growth. The hype was real. The demand was there. But instead of opening more restaurants, he doubled down on one—and built a brand that runs deep instead of wide. Raised inside family-run restaurants in Alabama, John’s path to ownership wasn’t fast—but it was intentional. And at Frankie’s in Nashville, that i…
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From Unknown to Unstoppable: How Ivan Iricanin Made Balkan Cuisine Go Viral in America
33:20
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33:20What does it take to introduce an entire country to a cuisine they’ve never heard of—and scale it into a multi-million-dollar empire? Ivan Iricanin pulled it off with AMBAR, turning an obscure idea into one of the most successful and unique restaurant groups in the country. In today’s episode, Ivan breaks down how he created product-market fit wher…
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Level Up Your Home Service Business: Angie Snow’s ServiceTitan Success Strategies
30:42
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30:42From running an HVAC business with her husband to becoming the Principal Industry Advisor at ServiceTitan, Angie Snow shares proven ways to recruit new talent, boost online reviews, retain employees with creative scheduling, and leverage technology like AI. Get tactical advice on building a winning team culture, overcoming trade industry stigmas, a…
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Why Knowledge is NOT Power & The Single Greatest Predictor of Success in your Business & Life
41:34
41:34
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41:34Send us a text Click here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station. Click here to register you and your team for NPG Iconic. Click here to schedule free consultation with New Patient Group and/or WrightChat The gap bet…
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1
"How Restaurant Employees Are Stealing from You"
39:33
39:33
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39:33What's really happening behind the scenes at your restaurant. I cover a lot of ways that your employees are skimming money right from under your nose from giving things away to falsifying walkouts and spills. Stay tuned to the end because you won't be disappointed.By Gazwan
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The Book That Changes Everything: Gavin Kaysen on Legacy, Collaboration, and Scaling for Impact
36:58
36:58
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36:58Most chefs build restaurants. Gavin Kaysen built a legacy. With his Synergy Series book, Gavin captures years of mentorship, collaboration, and lessons from 25 of the country’s top chefs—all while scaling his own hospitality empire. In this episode, we explore how he turned six years of curated dinners into a blueprint for future generations, the p…
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Office Hours: Dominate Google without writing a single blog post
8:58
8:58
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8:58I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
…
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Why Wireless-First Networks Power the World’s Busiest Airport with Chris Crist | Go Beyond the Connection Episode 17
31:04
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31:04When your infrastructure can’t expand any further, you don’t just add hardware—you rethink everything. Chris Crist, Chief Information Officer at Hartsfield-Jackson Atlanta International Airport, joins Go Beyond the Connection to explain how a wireless-first strategy became the foundation for nonstop operations at the world’s busiest airport. With o…
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Forget the Hustle: Scott Crawford on Transparency, Boundaries, and Building a Healthier Restaurant Culture
34:43
34:43
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34:43Most chefs wear burnout as a badge of honor. Scott Crawford wears balance and transparency. After years of struggling with addiction, Scott made a radical shift—not just in his own life, but in how he runs his restaurants. From zero-tolerance harassment policies to no-shift-drinks rules, Scott’s approach flips the industry’s toxic culture on its he…
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From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty
39:27
39:27
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39:27How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing powers franchise growth. Discover lessons in loyalty, ope…
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Forget Loyalty—Build Fandom: Chris Smith on Growing Zunzibar with Simplicity, Purpose, and Relationships
34:43
34:43
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34:43Forget the loyalty programs and outdated marketing tricks. Chris Smith, CEO of Zunzibar, has a different approach—one that turns customers into fans, simplifies operations, and scales with soul. From flipping burgers in college to building a franchise model with a clear mission, Chris shares how focusing on simplicity, relationships, and purpose ha…
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Office Hours: Serving This Guest Will Scale Your Restaurant
8:12
8:12
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8:12I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Why Most Training Fails: Cassie Miller on Building 19 Brands That Retain Top Talent
37:07
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37:07Most restaurants throw new hires into the fire and hope they stick. Cassie Miller, VP of Training at Craveworthy Brands, has built a system that keeps them thriving. In this episode, she reveals why generic training is a recipe for churn, how to build real accountability into your culture, and the simple systems that scaled Craveworthy to 19 brands…
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Building a Franchise: Ivan Ramen’s Recipe for Scalable Growth & Consistency
32:07
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32:07What does it really take to grow a hospitality brand without watering down what made it special in the first place? In this episode of Science of Service, Rachel sits down with Ivan Orkin—chef, ramen pioneer, and star of Chef’s Table—and Chad Combs, the operational force behind Ivan Ramen’s growing franchise business. Together, they unpack the real…
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