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What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unp ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to the Restaurant Talk Podcast, the go-to podcast for bar and restaurant industry professionals looking to learn, grow, and thrive in this ever-evolving industry. Whether you're a seasoned restaurateur, an up-and-coming chef, a bartender honing your craft, or a hospitality entrepreneur, this show is designed to help you navigate the challenges and opportunities of the restaurant world. Join us as we dive deep into industry trends, expert insights, real-world success stories, and acti ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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Behind the Review

Entrepreneur Media, Inc.

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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Fast Food Insider" takes you behind the counter of America's favorite fast food chains. Join us as we dive into the menus, marketing strategies, and e-commerce success stories of iconic brands like McDonald's, Whataburger, Burger King, Popeyes and more. Each episode, we'll explore how these quick-service giants are leveraging Shopify to drive sales, improve customer experience, and stay ahead of the competition. From exclusive interviews with industry experts to in-depth analysis of the late ...
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Entrepreneur Stories 4⃣ Inspiration

Millionaire Interviews Podcast & Sir Austin Peek

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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Join 'The Disruptive Chef Entrepreneur Podcast,' the essential resource for hospitality professionals seeking inspiration and growth. Host Christian J. Fischer welcomes trailblazing culinary entrepreneurs weekly to share their journeys of transforming passion into a profitable venture. This podcast is a treasure trove of insights for those eager to innovate in the hospitality sector, offering practical advice, industry secrets, and personal success stories. Follow us @christianjfischer for a ...
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The ultimate podcast for hotel, restaurant and hospitality leaders, The Hospitality Leadership Podcast is a weekly show hosted by Andy Jones, interviews industry leaders and shares actionable strategies for success, helping hospitality professionals at every level of the organisation take their skills and businesses to the next level. Whether you're an owner, manager, or aspiring leader, The Hospitality Leadership Podcast will transform you into a truly exceptional leader who can engage thei ...
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THE EXPERTS ARE LYING TO YOU! Tired of wasting time and money on marketing strategies that don’t deliver? Sick of being fed empty promises by so-called ”gurus” who couldn’t sell a drink in a desert? Want to use AI and the internet to increase sales without coming off sounding like a robot? Erik Shellenberger has written 4 books in the Restaurant & Bar Marketing series including his latest book - ”Restaurant & Bar Marketing IV: If I Could Give It Zero Stars, I Would” Through this no-nonsense ...
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Mark Legato

Mark Legato

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Mark Legato is a seasoned professional in the fast food restaurant industry, holding the esteemed position of General Manager. With his years of experience and deep understanding of the industry, Mark has become an influential figure, leading his team to success. From managing daily operations to ensuring exceptional customer service, Mark’s dedication and leadership skills have been instrumental in the growth and profitability of the restaurants under his management.
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The Marketing Moguls Podcast is a show that features top executives, entrepreneurs, and influencers in the world of marketing. The aim of the podcast is to pick the brains of these marketing experts and find out what makes them successful. The show will cover topics such as increasing conversions, ad campaign strategies, and the latest marketing trends. The podcast will also have a fun side to it, with discussions on marketing fails and creating the perfect meme. Whether you're a marketer, b ...
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down…
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In this episode, Junnie Lai, a dedicated food researcher and natural medicine expert, delves into the fascinating world of food as medicine. From her academic pursuit of a PhD in Natural Medicine to her extensive travels researching local specialty foods, Junnie reveals how culinary traditions rich in historic and medicinal value continue to resona…
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What does it take to go from butcher to executive chef at one of the most iconic restaurant brands in the world—without burning out or selling out? For James Bailey of Momofuku Las Vegas, it’s not just about talent. It’s about patience, identity, and leadership. In this episode, we dive into the real story behind James’ rise through the ranks, how …
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fres…
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Success leaves clues—and so does your calendar. In this episode, Christian gives a behind-the-scenes look at what a typical day in the life of a purpose-driven entrepreneur actually looks like.From early-morning routines to late-night reflections, Christian shares the habits, mindset shifts, time blocks, and non-negotiables that keep him moving for…
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I think fear is a massive motivator for so many restaurateurs. So many of us fail to make decisions that move us towards what we want because we’re busy making decisions that move us away from what we fear. But what happens when what we fear becomes our reality? What does the end of the road look like? As it turns out, it looks like a new beginning…
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In this episode of Science of Service, we meet Mike Lindsey & Kimberly Love-Lindsey - the husband-and-wife duo behind the fast-growing Lindsey Food Group. From finding love on the restaurant floor to launching their first concept during the height of the pandemic, their story is one of risk, resilience, and rewriting the rules of hospitality. They …
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Christian sits down with Sebastian Stahl, founder of Breadth Marketing and a former restaurant owner who turned his passion for foodservice into a powerhouse marketing agency. Together, they unpack the myths of the restaurant industry, the power of building customer relationships, and the real reason marketing should feel as human as the food you s…
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Restaurant tech isn’t just about bells and whistles—it’s about ROI. And no one understands that better than Jeremy Julian. With nearly 30 years in restaurant technology and operations, Jeremy has helped thousands of restaurants plug into tools that actually make life easier and businesses more profitable. In this episode, we explore how to audit yo…
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech com…
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In this episode, Christian shares how having the right mentor can change everything in your entrepreneurial journey—from gaining clarity and confidence to unlocking business breakthroughs you didn’t know you needed. He dives deep into his own mentorship story, the lessons that reshaped his focus, and why every founder needs someone who believes in …
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For over 30 years, Michael Mina has dominated the restaurant scene and today we sit down with the chef to find out how. In today’s conversation we dive deep into the tactics tools and strategies Michael has developed over decades to acquire talent, develop leaders, scale operations, and ensure profitability. This is a masterclass in restaurant owne…
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Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon…
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In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functio…
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In this heartfelt episode, Christian welcomes back Tyler Cerny for a deep dive into navigating entrepreneurship and marriage with purpose, clarity, and faith. Tyler shares his incredible story of how he met his wife, the divine signs that led to their spontaneous proposal, and the intentional practices that keep their relationship strong while buil…
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Most operators are stuck running restaurants. Roger Beaudoin teaches them how to run businesses. A 23-year restaurateur turned global coach and the founder of Restaurant Rockstars, Roger has helped thousands of owners escape burnout by installing the systems, culture, and leadership that scale. In this episode, we break down his approach to profita…
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In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. D…
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Christian discusses the often-overlooked superpower in kitchen leadership: empathy. He opens with a powerful truth—teams don’t leave because the work is hard, they leave because they don’t feel seen. In this solo episode, Christian explores how emotional disconnection, not just long hours, is fueling burnout in the culinary world. CONNECT WITH CHRI…
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What if your restaurant wasn’t just a place to eat—but a part of your guest’s identity? Kathy and Ben Sidell have mastered the art of emotional branding, turning Saltie Girl and Sweet Boy into lifestyle experiences people feel proud to align with. In this episode, we explore how they’ve built high-volume, high-loyalty concepts without sacrificing s…
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InShot Insider: Unlocking Mobile and PC Video Editing Potential Host: "Welcome to 'Edit Like a Pro'! Today, we're diving into the world of video editing with InShot. Joining me is video editing expert, Sofi Host: "Let's start with the basics. Can you tell us about InShot and its features?" Guest: "InShot pro is a powerful video editing app availabl…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
  continue reading
 
In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, s…
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In this episode, we are joined by Barbara Bell, a leader at Entegra Procurement Services with a wealth of experience in strategic sourcing and hospitality procurement. Barbara challenges the traditional belief that cutting costs means sacrificing quality, sharing how strategic sourcing can enhance both aspects. With her background rooted in custome…
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Most restaurant operators are flying blind—tracking the wrong metrics and chasing problems that don’t actually exist. Jim Taylor, founder of Benchmark Sixty, is on a mission to fix that. With decades of experience in operations and a passion for data-driven decision-making, Jim has helped hundreds of restaurants ditch outdated systems and find free…
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In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-f…
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Some restaurants chase trends. Lee Maen builds brands that shape them. As co-founder of Innovative Dining Group, Lee has redefined what it means to create restaurants that are as memorable for their vibe as they are for their food. From Sushi Roku to BOA Steakhouse, he’s turned hospitality into a high-performance art form—blending ambiance, precisi…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
  continue reading
 
In this episode of Science of Service, we’re joined by Ryan Handel - restaurant operator turned co-founder and CEO of FIXE, a bookkeeping solution designed by hospitality folks, for hospitality folks. Ryan’s journey started on the floor of a busy restaurant and led to building a platform that now supports thousands of businesses in getting their fi…
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In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, an…
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