Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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Welcome to our monthly podcast co-hosted by the Radio Bros - Dan and Shaz. Not only are they good friends, the Radio Bros are experienced in developing and consulting for a particular cloud software. Or, as they like to put it, they are Consultant Developers. Every month, they go offline from the daily grind and wind down, casually discussing topics around their work and own experiences with anything that touches the cloud: like web dev, gadgets and everything in between. Dan and Shaz will b ...
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Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable a…
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Getting into ServiceNow HR with Philip Elliot
34:33
34:33
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34:33We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant. Robert is just some guy. Sponsor Us!By Robert "The Duke" Fedoruk & Cory "CJ" Wesley
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ServiceNow Success... without ServiceNow?!
32:10
32:10
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32:10Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Be…
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Translating past work experience into ServiceNow value
31:02
31:02
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31:02It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNo…
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Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built nat…
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Prepping for Platform Analytics Workspace with VividCharts!
35:59
35:59
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35:59ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution…
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The Power of User Councils for your ServiceNow Platform
31:25
31:25
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31:25Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built n…
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In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Documen…
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We're back with a news round recording made in July 2024, covering Musk and newly awarded billions, Adobe's Ts and Cs regarding AI, Microsoft Copilot+ Recall feature. and Apple's stirrings with ChatGPT. Then we turn to the main topic of the day that the Duck went down and the search for a backup search engine. Read more show notes over at Buy Me A …
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We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…
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The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…
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Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…
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ServiceNow Development, Architecture, & Success, with Chris Nanda
37:38
37:38
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37:38OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off …
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In this episode, Dan and Shaz look at the announcements made at the Apple "Let Loose" event, the pricing and a particular fallout. Everyone's doing it, so we would like to share our opinion on it, too. Dan's relationship with Alexa has got complicated, then Shaz has an announcement of the Windows kind. Oh, and, there's another special announcement.…
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Coaching, Keeping Up, And HOW DOES THIS THING WORK!?
41:31
41:31
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41:31Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - …
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Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental …
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RB44: These subscriptions are getting too much
46:20
46:20
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46:20Today is a bit of a rant day. We revisit some interesting news what with Tesla issues and range anxiety. There's also Microsoft's continued advertising experiments, leading to talks about ditching it. Shaz has created his own music streaming experience. Then finally the rant about subscriptions are becoming central to our lives. News references CNN…
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From bridal makeup to ServiceNow expert - Holly Ryder's journey
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30:49
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30:49ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You N…
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CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Magic Mind the world's first mental performance shot. Get you up to 48% off y…
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7 Day ServiceNow Upgrade?! (With Mark Roethof)
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34:30Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very…
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We're back and finally got this recording produced. In this episode we've got a loooot of catching up to do... starting with a potential success story for Google's RCS, but not for the reasons you think. Then following it with an article about Discovery leaving the Playstation platform, we have to get real. You don't own anything in this age of dig…
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Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Epis…
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NowLearning & AI chat with the famous (infamous?) Mark Scott
31:11
31:11
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31:11Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built na…
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Managing your Environmental Health & Safety with SerenityEHS on ServiceNow
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31:52
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31:52Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EH…
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ServiceNow - Past, Present, and Future, with Damien Davis
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35:58Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cor…
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We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & s…
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Ben Forrest-Green on Architecture, GenAI, consulting, and more.
36:15
36:15
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36:15ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on Linked…
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We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on Serv…
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The Radio Bros revisit some news and then based on recent-ish news regarding on-demand video streaming, Shaz reveals his efforts to get free television. But it does come at a cost. References: (BBC News) The race to buy AI website addresses (BBC News) Elon Musk tells Rishi Sunak AI will put an end to work (The Verge) WhatsApp head confirms in-app a…
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Managing Customer Expectations (with Carleen Carter)
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37:11
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37:11In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter. Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & secur…
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Sakon: Mobility service management & automation on ServiceNow
34:32
34:32
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34:32We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the servic…
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This episode is a little different. We thought we'd try a little news roundup. Then Shaz shares a change in his fondness for gadgets. References: (y! news) Northumbria Police: Drones ready to 'catch criminals and improve safety' (Proton Blog) The Online Safety Act doesn’t protect encryption, but Ofcom can (TechCrunch) X, formerly Twitter, tests cha…
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Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson, an industry leading ServiceNow S…
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Jam Session: Recruiting Trends, Gen AI, and 1st Time Speaker Sessions
32:17
32:17
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32:17Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special…
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VividCharts and exquisite ServiceNow reporting
40:15
40:15
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40:15We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts. CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money. ABOUT VIVIDCHARTS Ch…
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Dan recalls a prediction to do with iPhone and USB Type C, Shaz has a new gadget, and then they talk about some gaming shenanigans. References: (Consumer Reports) iPhone 15 Pro Max Passes CR's Drop Test (JerryRigEverything @ YouTube) Be gentle with Apples new Titanium iPhone 15 Pro Max ... Yikes! (Benzinga) How Much Titanium Is Really In Apple's Ne…
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The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem. With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do. ABOU…
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Live Requirement Gathering - Coaching Cohort App
37:15
37:15
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37:15Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution bui…
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Starting with a rant of new-ish behaviour of delivery drivers, the RadioBros a quick dip into the world of supermarket loyalty schemes and what the potential tradeoff is. Then sharing interesting discovery in the world of competitive computing. Not just eSports. References: (BBC) Fifa esports World Cup finalists respond to penalty row (The Verge) E…
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Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert ar…
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All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator. Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our …
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Yes! We admit it. We're lazy. The latest episode is overdue and Shaz asked AI to create a script on quantum computing. The results were, well... we'd let you be the judge of that. References: Financial Times Tech Tonic Season 6: Episode 1 (BBC) Using AI for loans and mortgages is big risk, warns EU boss (Windows Central) Microsoft reportedly replac…
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Kali Alexander's INSANE 1st year in the ServiceNow industry
47:16
47:16
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47:16In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world. In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23. We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security sol…
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Meet ServiceNow Dev Advocate Lauren McManamon
42:37
42:37
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42:37Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon. We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robe…
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Shaz has a confession to make which leads to him thinking we may have reached peak phone design. Then there's something about AI taking jobs. BBC: BT to cut 55,000 jobs with up to a fifth replaced by AI TechSpot: Company says it will replace creative workers with ChatGPT-like generative AI The Verge: Sorry Bing, Samsung’s sticking with Google as it…
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A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STU…
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We're back from Knowledge23 with special guest Mark Roethof. We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ a…
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As ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implemente…
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What's a Radio Bros episode without a rant? Boring. Website designs are nice but do they come at a usability cost. There's also discussion around getting off the cloud. Then we finally unbottled our rant about the Chief Twit. If you're more than willing we are gonna experiment with Mastodon, so you can reach us on @[email protected] and educ…
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The ServiceNow Spicy Certification Episode
26:02
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26:02Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight. What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optim…
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