Best True Responsive Design Podcasts (2025)

1
#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper 24:34

15h ago24:34

24:34

Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, small gains in speed and efficiency can have a disproportionately large impact on customer lifetime value and brand loyalty. If you could speed up every digital interaction your customers have with your b…

1
AI's impact on API integration patterns and building frictionless developer experiences | Anuj Jhunjhunwala (Director of Product, Merge) 20:03

23h ago20:03

20:03

In this episode of Request // Response, I sit down with Anuj Jhunjhunwala, who leads product and design at Merge. We talk about how Merge is transforming integration pain into product velocity with their unified API approach. Anuj shares how his team helps developers avoid the complexity of maintaining dozens of APIs, and we explore the rising stra…

1
Momentum by Design: Diagnose Your Stuckness and Build a Business That Moves with You 43:23

1d ago43:23

43:23

What if the reason you're stuck isn't mindset—or even procrastination? What if you're just solving the wrong problem? In this episode, I’m talking with Cat Mulvihill, creator of the Momentum Framework—a diagnostic tool that helps you figure out exactly why you’re stalled out in your business and what to do about it. Whether the block is a skills ga…

1
Mike Koenigs | When AI Becomes Your Creative Collaborator 56:36

3d ago56:36

56:36

What if your next breakthrough wasn’t about doing more—but about telling your story more authentically, with the right tools by your side? In this rich and energizing conversation, I sit down with visionary entrepreneur Mike Koenigs, joining us from his creative sanctuary in Baja. Mike is a pioneer in the digital marketing world, an early adopter o…

1
#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok 31:23

3d ago31:23

31:23

Is your CMS holding your creativity—and marketing growth—hostage? When speed and agility are everything, most marketing teams are still stuck in the slow lane—waiting on developers to publish updates, launch campaigns, or even fix a typo. Sound familiar? Today’s guest says it’s time for marketers to take the wheel. Mark Wheeler, Chief Marketing Off…

1
How True Classic tailored AI for customer experience with Jordan Gesky 51:50

4d ago51:50

51:50

In this episode, we explore how True Classic, a men's apparel brand, is leveraging AI to transform its customer support with Jordan Gesky, Senior Customer Experience Manager. We look at True Classic’s journey from rule-based automation to generative AI across multiple channels. Jordan talks about how their AI assistant, Crue, now handles customer s…

1
#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet 26:47

6d ago26:47

26:47

What if your most loyal customers are the ones you helped spend less? Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust. Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re go…

1
310: Why We Always Feel Awful - And How To Fix It 41:51

7d ago41:51

41:51

Modern life bombards us with stresses our bodies are not physically equipped (or evolved) to handle. It’s no wonder so many of us are overwhelmed and struggling. Luckily, there are effective strategies and tools to help manage and reduce stress. You just need to learn how to tap into them. Here today to help us better navigate life’s stressors is D…

1
#689: Building a culture of agility with Eugenie Lamprecht, Reka 19:28

7d ago19:28

19:28

Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Agility requires an attention to process and a commitment to continuous improvement. It also requires a culture of agility. Today we’re going to talk about talent in …

1
#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank 26:34

8d ago26:34

26:34

Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating experiences that are timely, relevant, and respectful of the customer. What if your data knew your customers better than your frontline employees — and used that insight to serve, not sell? Today we are he…

1
Lisa Sasevich | The Art of Selling Without Being Salesy 58:04

10d ago58:04

58:04

What if the key to authentic, high-impact sales wasn’t about pressure—but about presence and purpose? I had the joy of sitting down with Lisa Sasevich, a dear friend and the legendary “Queen of Sales Conversion.” Lisa built a multimillion-dollar business while raising two young children—and she did it without ever compromising her authenticity. We …

1
#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega 22:34

10d ago22:34

22:34

What if you could test drive your entire customer experience — before even writing a line of code? Agility isn’t just about reacting fast — it’s about thinking ahead, designing deliberately, and testing before committing. In an age where customer expectations shift by the minute, businesses can’t afford to just “build and hope.” Today we are here a…

1
The Performance Paradox: Solving L&D’s $100 Billion Waste Problem 44:29

13d ago44:29

44:29

Danielle Wallace, Chief Learning Strategist at Beyond the Sky, merges decades of corporate marketing expertise with cutting-edge L&D innovation to tackle the crisis of ineffective training. In this episode, she dismantles why traditional content-heavy approaches fail to drive real-world performance, revealing how AI-powered role-plays, immersive sc…

1
AI vs BPO: Foundever's transformative journey with Guillaume Laporte 58:53

13d ago58:53

58:53

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide. Guillaume explains the massive impact of generative AI on the BPO industry, why it’s the biggest threat and the biggest opportunity for contact centres today. From deciding whether to buy, build or partner on AI so…

1
#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega 30:06

13d ago30:06

30:06

What if your agentic AI could innovate autonomously—and still follow your business rules? Agility in the age of AI doesn't just mean speed. It means predictability, accountability, and the ability to innovate autonomously without businesses losing control of what is important, and what their customers value. Today we are here at PegaWorld 2025 at t…

1
#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience 25:54

15d ago25:54

25:54

Agility requires finding ways to stay one step ahead of the competition, as well as in anticipating customers’ needs. So how does a brand maintain this speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategica…

1
Voice on Autopilot: How I Systematized My Brand Voice to Make Content Creation Calmer 39:20

16d ago39:20

39:20

What if your brand voice didn’t live solely inside your head? What if it was a system—a tool that helped you write faster, delegate confidently, and create calm across your business? In this episode, I share how I took my brand voice from “just a vibe” to a repeatable, documented system with the help of voice strategist Justin Blackman. We dig into…

1
Season 14 Wrap-up | Women at Work - Why it matters to me 13:47

17d ago13:47

13:47

Wrapping up the women at work series, I share my own story of when I realised what it's really like to be a woman in the workplace. Plus a teaser of what's to come in Season 15. Discover more about Lizzie; https://www.linkedin.com/in/lizzie-benton/ https://libertymind.co.uk/

1
Ryan Deiss | Scaling a Business Using Systems that Sets You Free 51:31

17d ago51:31

51:31

What does it really take to scale a business—not just grow it, but build something that thrives without you at the center? In this grounded and eye-opening conversation, I’m joined by Ryan Deiss, a true innovator in the digital marketing world and the founder behind DigitalMarketer. Ryan shares his journey from launching his first online business i…

1
#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design 30:23

17d ago30:23

30:23

When consumers can get AI-generated designs completely customized to their needs, what does this mean for the future of brands and the customer experience? I have two guests on my show today: one is the founder of one of the world’s most iconic shoe brands, and the other is the co-creator of the first AI-designed commercial shoe. Today we’re going …

1
Designing for generative AI: The UX evolution at Prudential with Alex Shin 44:51

20d ago44:51

44:51

Generative AI has changed everything - from how we build to how we design. In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs. Alex shares his journey from studying Social Policy to UX and conversation design, including how he helped launch Prudential’s fi…

1
#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions 23:28

20d ago23:28

23:28

My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at …

1
309: How to Lead With Wild Courage 42:26

21d ago42:26

42:26

Too often, the traits we’re taught to tone down are the very ones that can drive our boldest breakthroughs. In this powerful episode, we explore what it truly means to lead and live with wild courage. Dismantling conventional career advice, Jenny Wood champions a more audacious path to success, one built on traits long considered too disruptive or …

1
#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach 25:26

22d ago25:26

25:26

If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…

1
Eben Pagan | The Inner Work of Scaling a Business 53:35

24d ago53:35

53:35

What happens when we stop chasing success and start aligning with what truly matters? In this powerful conversation, I connect with Eben Pagan—renowned entrepreneur, coach, and digital strategist—who shares how his accidental leap into entrepreneurship became a path of deep personal transformation and massive business growth. Eben’s journey started…

1
#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin 25:54

24d ago25:54

25:54

With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…

1
Neuroscience and AI: Enhancing Learning and Performance 57:38

26d ago57:38

57:38

Join us for a captivating conversation with Margie Meacham, famously known as "The Brain Lady," a pioneer in applying AI to learning and talent development since 2013. Drawing from her hands-on experience developing educational chatbots, Margie will take us on a journey through the powerful intersection of neuroscience and artificial intelligence. …

1
#680: Agile is about more than velocity, with Gabrielle Wieczorek 27:12

27d ago27:12

27:12

This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…

1
The mid-market’s AI agent advantage with Braden Ream, Voiceflow 51:09

28d ago51:09

51:09

What if the most exciting AI agent innovation isn’t happening in the enterprise, but in the mid-market? In this episode, we unpack Voiceflow’s explosive growth, the shift from flowcharts to frameworks, and why success today isn’t about having the smartest model, but about how you deploy it. We explore how to build reliable, production-grade agents,…

1
Life-friendly Design 23:11

29d ago23:11

23:11

In this session I'm joined by Kirsten Buck as part of our Women at Work series. In this inspiring talk, Kirsten will share how PTHR is designed to be the most life-friendly organisation, where flexibility, trust, and autonomy aren’t just policies but lived realities. Kirsten will offer a personal perspective on balancing the joys and challenges of …

1
#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water 23:23

29d ago23:23

23:23

There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…

1
Overcoming barriers to mobile dev, smoothing DevEx, and AI-driven coding shifts | Charlie Cheever (CEO, Expo) 17:41

29d ago17:41

17:41

In this episode of Request // Response, I sit down with Charlie Cheever, CEO of Expo and co-founder of Quora, to unpack the evolution of mobile app development and how developer experience is adapting in an AI-assisted world. Charlie shares stories from scaling Quora's mobile presence, his frustrations with App Store complexity, and how Expo is aim…

1
Kris Krohn | Mindset, Markets, and Millions 49:09

1M ago49:09

49:09

Have you ever wondered what it really takes to create predictable, scalable wealth — and how your mindset might be the greatest tool or the biggest obstacle on that journey? I had the pleasure of sitting down with Kris Krohn, a master real estate investor, transformational coach, and serial entrepreneur who's built an empire by turning belief into …

1
#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse 23:56

1M ago23:56

23:56

Have you ever wondered why, despite having access to advanced AI tools, your marketing strategies still don’t hit the mark? Could it be that you’re focusing on the wrong data and missing the emotional connections that truly drive consumer behavior? Today we’re exploring the intersection of AI, emotional intelligence, and marketing with Joshua Goldb…

1
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1:35:30

1M ago1:35:30

1:35:30

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents. Large Language Models (LLMs) are powerful, multi-purpose tools. But would you trust one to handle the precision of a classification task? It’s an unlike…

1
#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast 36:19

1M ago36:19

36:19

If content rules, why does it feel like there are 100,000 royal families? In a world drowning in blog posts, videos, and AI-generated everything, content has never been more abundant—or more commoditized. So how do brands cut through the noise? Today’s guest has a few thoughts on that—and more. Ben Shapiro, host of the MarTech Podcast, has had fron…

1
308: Powerful Stress Management Approaches Designed for Times Like These 52:16

1M ago52:16

52:16

If your go-to stress strategies aren’t cutting it anymore, you’re not alone, and there’s a reason for that. Today on Finding Brave, we’re joined by deeply inspiring The Stress Coach, Jordan Friedman, to explore what really works for managing stress during high-anxiety times and why most stress-reduction methods miss the mark. With over 30 years of …

1
#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX 36:22

1M ago36:22

36:22

The consumer is no longer navigating the map—they are the map. Welcome to the era of the Blue Dot Consumer: always centered, always scrolling, and always expecting the world to orbit around them. What does that mean for your brand? Everything. From the rise of instant gratification to the evolution of seven—yes, seven—active generations, the custom…

1
Creating Accessible and Inclusive Learning Experiences, By the Book 51:24

1M ago51:24

51:24

Training content can only help create true change if it can help everyone in your organization. There is a whole range of reasons and circumstances why learners might find content inaccessible or exclusive, and it can seem very daunting to try and solve accessibility and inclusivity for all possibilities. In this session of IDIODC, we’re talking wi…

1
Peter Sage | Are You Living By Default or Design? 49:22

1M ago49:22

49:22

What if the only thing standing between you and your full potential... was a belief you didn’t even know you held? In this powerful conversation, I sit down with Peter Sage—a deeply seasoned voice in the world of personal transformation and author of The Inside Track—to explore how our beliefs shape not only our inner world but the outcomes we crea…

1
#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys 30:10

1M ago30:10

30:10

Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…

1
Building AI maturity at Pandora with Sonia Ingram 1:08:02

1M ago1:08:02

1:08:02

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business. Many organisations aiming to get started with AI and generative AI often focus on short-term, point solutions to specific problems. This emergent strategy often led from the grassroots to so…

1
#674: The continued evolution of e-commerce with Eitan Koter, Vimmi 36:57

1M ago36:57

36:57

With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…

1
Owning our future – taking responsibility for a thriving future 23:42

1M ago23:42

23:42

In this session I'm joined by Kerstin Andlaw as part of our Women at Work series. Kerstin Andlaw is founder of TAO Consulting and consultant coach with deep expertise in company culture, self-organisation, and transformational leadership. She has worked across diverse industries, helping organisations create engaged, high-performing environments wh…

1
Navigating the unknown: Why the future of work requires courage, curiosity & co-creation 14:25

1M ago14:25

14:25

In this session I'm joined by Nora Fleischhut as part of our Women at Work series. Passionate about helping people and organizations discover more adaptive, soulful, and joyful ways of working, Nora supports the transition from old to new paradigms as a New Work & Transformation Consultant. In Nora’s session we’ll be diving into navigating the unkn…

1
#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco 28:51

1M ago28:51

28:51

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…

1
Pay Me When You Win: A Revenue Sharing Model for Coaches & Consultants 31:52

1M ago31:52

31:52

Most advice about scaling a service business means giving up the work you love or cranking your rates until clients walk away. But what if you could grow your revenue with your clients—without adding more to your plate? In this episode, Susan revisits a standout 2019 interview with business coach Lacey Sites, who doubled her revenue without taking …

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True Responsive Design Podcasts

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