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Welcome to TiPS: Today in Public Safety! Your go-to podcast for the latest updates in Next Generation 911 (NG911) services and public safety technology. Published on Monday, Wednesday, and Friday, you’ll find current topics on Public Safety and NG911 implementation, interoperability, and the innovations shaping emergency response into the future. Hosted by Mark J. Fletcher, ENP (Fletch), a leading subject matter expert in the industry, these episodes promise to hold a little bit of everythin ...
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🚨 New TiPS: Today in Public Safety BONUS Episode Drop! The nation’s 9-1-1 infrastructure is running on legacy systems older than disco. In TiPS Episode 25 0509, we break down the real risks of aging telecom, the “last mile” problem, and why NG911 isn’t just an upgrade—it’s a lifeline. 🎧 Tune in now and let’s give our emergency services not only a j…
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In this TiPS: Today in Public Safety episode, Fletch explores the urgent need for developing standards around emergency data sharing — and why enterprise network representatives must be part of the conversation. Learn how the Emergency Incident Data Object (EIDO) is changing Public Safety interoperability forever. Listen now!…
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🎙️ In this episode . . . Fletch explores the myth of "perfect" 911 location data — and the powerful role of geofencing and IoT integrations in today’s smarter Enterprise NG911 ready Public Safety solutions. Learn how NG911 solutions like 911inform provide real-time awareness, internal notifications, and building access support for faster, better em…
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In this episode of TiPS: Today in Public Safety, Fletch explores why meeting the minimum legal requirements of Kari’s Law and RAY BAUM’S Act is only the beginning—and why your enterprise needs to go further to truly protect your staff and visitors. From ethical dilemmas and misinformation to the chaos of BYOD and the legal gray zones, this episode …
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In this episode of TiPS: Tooday in Public Safety, we examine Michigan Senate Bill 202 of 2025, a timely and critical legislative response to the growing threat of "swatting" — malicious false emergency calls that summon police to innocent people's homes. Introduced by Senator Dayna Polehanki, SB 202 aims to make swatting a felony with penalties tha…
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The technology you deploy in the Enterprise DOES matter to your employees. In this episode, Fletch takes us back to 2008 when his daughter took the stage to talk to telecom engineers about how her generation communicates—and how that foresight shapes workforce expectations today. Learn why NG911 isn’t just about emergencies—it’s about attracting ta…
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TiPS: Today in Public Safety – Episode 25 0421 Title: AR/XR Tools for NG911 Situational Awareness Host: Mark J. Fletcher, ENP In this episode, Fletch takes a quirky but informative look at how augmented and extended reality (AR/XR) will transform emergency response. From firefighter face masks displaying wireframes of buildings to first responders …
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
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In this episode of TiPS: Today in Public Safety, we tackle one of the biggest questions facing emergency services today: Why is the NG911 migration taking so long? Join Fletch as he simplifies the complex migration to NG911, breaking down the technology behind the initiative into easily digestible pieces. You'll finally understand why these upgrade…
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In this episode, Fletch breaks down how crowdsourcing multimedia and IoT data is helping Public Safety telecommunicators respond faster and more accurately during emergencies. 🚨 Real-time video feeds 🏢 Smart buildings & adjacent sensors 📉 Lower costs, smarter dispatching 📈 Better outcomes for everyone Watch the episode, subscribe for more insights,…
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In this episode of TiPS: Today in Public Safety, @Fletch takes a sharp-witted and insightful look at how we can prepare the next generation of 911 professionals. From NG911 tech to cloud systems, education, cybersecurity, and even remote work—this isn’t just a call center anymore, it’s mission control. 🧠 Funny. Educational. Essential. 🎧 Subscribe f…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
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In this episode of TiPS: Today in Public Safety, Fletch breaks down the most asked question in Public Safety: What is NG911 and why should I care? We explore what an end-to-end (E2E) NG911 network really means, how it transforms data flow during emergencies, and how your smartwatch might just become a lifesaving informant. Learn how NG911 isn't jus…
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In today's critical episode of TiPS: Today in Public Safety, are we about to bid farewell to the once-mighty DS1 circuit? Are these critical circuits ALSO perilously close to extinction like POTS lines? In this episode we discover why legacy telecom infrastructure is becoming dangerously unreliable and financially unsustainable. Also, Fletch will e…
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“Hold the Phone: It’s Your Week to Shine!” Welcome to National Public Safety Telecommunicators Week! In this episode, Fletch celebrates the incredible, unshakable, and often unsung heroes of the 9-1-1 world—dispatchers. Learn why this week matters, how to show your appreciation (without calling 9-1-1 to ask!), and how to make supporting these pros …
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
In today's episode of TiPS: Today in Public Safety, Fletch, a 20+ year veteran ENP, explores the critical role of NENA’s respected Emergency Number Professionals (ENPs) certification for enterprise 911 deployments. Discover how historically poor 911 implementations have created unnecessary emergencies, how Kari’s Law and the RAY BAUM’S Act changed …
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In this episode of TiPS: Today in Public Safety, Fletch explores how Next Generation 911 (NG911) is enhancing emergency service accessibility for the Deaf, DeafBlind, and Hard of Hearing community. Join us as he discusses the technological advancements, legislative impacts, and the ongoing efforts to create a more inclusive public safety system. Do…
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In this Special Edition of TiPS: Today in Public Safety, @911inform's Fletch uncovers Apple's newest innovation—edible, micro-nano CHIPS embedded in your snacks. Discover how these futuristic "Apple CHIP Apple Chips" might track your biometrics, location, and maybe even order you a therapy Labradoodle named CHASE. Is this real tech or just a perfec…
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In this episode, "NG911 AI: Assistive Interactions," we're diving deep into how Artificial Intelligence reshapes emergency communications. Think AI will replace the 911 call-taker? Not so fast! We're unpacking myths, truths, and realities of AI as your new digital dispatcher co-pilot. Discover how AI technologies—powered by Large Language Models—ca…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
🚨 Swatting: When a Simple Hoax Become a Felony 🚨 In this eye-opening episode of 'Tips Today in Public Safety,' host Mark Fletcher, a NENA-certified Emergency Number Professional (ENP), delves into the alarming rise of swatting incidents. Discover how this dangerous prank has evolved into a serious crime, targeting individuals from online gamers to …
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🚔 Ever wonder if your local police fleet could help fight climate change? Welcome to today’s TiPS episode, where we explore how Next-Generation 911 may drastically cut fuel consumption, reduce the carbon footprint, and even save money for use in Public Safety tech upgrades. Maybe Fletch reaches a little far but thinks outside the box as he rational…
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🔔 Ever wondered how emergency services can predict calls before they happen? Welcome to predictive analytics powered by NG911! In this episode of TiPS: Today in Public Safety, Fletch explores how data science, IoT, and machine learning are transforming emergency management. From understanding call patterns to operationalizing AI-driven insights, fi…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
Should social media posts trigger an automatic 9-1-1 response? On this episode of TiPS: Today in Public Safety, @911inform's VP of Public Safety, @Fletch dives into the provocative question of integrating social media directly with #NG911. Could real-time emergency alerts generated by tweets and posts save lives—or would it create more chaos and co…
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Every second counts during a medical emergency—especially in assisted living and elderly care facilities. Traditional 9-1-1 systems often fall short in accurately pinpointing caller locations, putting elderly residents at risk. In this episode of TiPS: Today in Public Safety, Fletch discusses why implementing NG911 solutions is essential for elderc…
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In this TiPS: Today in Public Safety episode, Fletch explores a new solution to the outdated process of verifying 9-1-1 caller locations. With more people working remotely and living mobile lives, traditional Caller ID verification no longer works effectively. Could biometric authentication and Hardware ID Tokens offer a reliable, secure, and accur…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
Discover how Real-Time Crime Centers (RTCCs) are revolutionizing public safety by integrating advanced technology like AI-driven analytics, facial recognition, and real-time surveillance to proactively combat crime. Join Mark Fletcher (Fletch), ENP, VP of Public Safety at @911inform, on TiPS: Today in Public Safety as he explores how RTCCs operate,…
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Could emergency response training really benefit from gamification? Absolutely! In today's TiPS: Today in Public Safety, @Fletch explores how next-generation NG911 data, combined with cutting-edge AI, machine learning, and immersive XR technologies, transforms traditional public safety training into an interactive and realistic experience. Discover…
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Enterprise Connect 2025 is here, and NG911 has finally taken center stage! Join Fletch, an ENP, and VP of Public Safety at @911inform, in this engaging episode of TiPS: Today in Public Safety, as he dives into the evolution from E911 to NG911, and Irwin Lazar's session at EC2025. Discover how EC's infamous "Mock PBX RFI" and landmark laws like Kari…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
🚨 The Growing Threat of Deepfake Emergency Calls and How NG911 Can Stop Them 🚨 Imagine answering a 9-1-1 call from a terrified caller, only to discover later that the voice was completely AI-generated—a deepfake designed to manipulate emergency services. As artificial intelligence evolves, emergency communication centers (ECCs) are facing a new and…
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Imagine responding to a 9-1-1 call not just with a voice on the other end but inside an interactive virtual scene. The Metaverse is reshaping digital environments—and public safety is next. Could dispatchers and first responders use augmented and virtual reality to navigate emergencies? Let’s explore! 🔹 What is the Metaverse? 🔹 How does it apply to…
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📢 Enterprises, Stop Waiting—NG911 is Ready for You! 🚀 (Even If Your Local PSAP Isn’t!) 🎙 Episode Overview: Still waiting for PSAPs to upgrade before moving to NG911? In this episode of TiPS: Today in Public Safety, Fletch breaks down the biggest myth holding enterprises back from upgrading their 9-1-1 systems—and why the time to act is NOW. 🔹 Why t…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
In this episode of TiPS: Today in Public Safety, Fletch breaks down Ambient IoT—the emerging technology that’s embedding intelligence into everyday objects. Learn how ultra-low-power sensors can enhance NG911 by improving location accuracy, real-time environmental monitoring, and automated health alerts for emergency responders. But with all this d…
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🚨 5G is here, and it’s changing emergency communications forever. In this episode of TiPS: Today in Public Safety, Fletch breaks down how 5G networks are transforming NG911 services, first responder tools, and public safety interactions. 🔹 How 5G speeds up and enhances emergency calls 🔹 Game-changing tech for 1st responders, from real-time building…
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🎙️ TiPS: Today in Public Safety - Enhancing Accessibility for Disabled Callers 🎙️ In this episode, Fletch explores how NG911 can reimagine accessibility through video and American Sign Language (ASL) integration. Discover why treating ASL as a primary language can eliminate today’s outdated relay model, restoring direct communication between ASL us…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
Is your NG911 system ready for the flood of multimedia data? Or are you about to get swept away by video streams, IoT alerts, and GPS updates? In this episode of TiPS: Today in Public Safety, Fletch breaks down how AI, data segmentation, and resilient design can help you navigate the NG911 tsunami without capsizing. With real-world examples (and a …
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Next week, the 9-1-1 Goes to Washington conference will bring public safety professionals and policymakers together to discuss the future of emergency communications. In this episode of TiPS: Today in Public Safety, Mark Fletcher, ENP, breaks down the event’s purpose, highlights key sessions, and shares what attendees can expect to gain from the co…
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In this episode of TiPS: Today in Public Safety, Fletch, VP of Public Safety at 911inform, explores strategies for educating the public on NG911’s latest capabilities, including text-to-911 and multimedia messaging. He highlights why public safety is lagging behind the public adoption of technology and the urgent need for awareness campaigns. Fletc…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
In this episode of TiPS: Today in Public Safety, Fletch, VP of Public Safety at 911inform, and a NENA certified ENP, commemorates the 57th anniversary of the very first 911 call, made on February 16, 1968, in Haleyville, Alabama. He recounts the history of that momentous day, the movement it inspired, and the enduring impact of the 911 system on pu…
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In this episode of TiPS: Today in Public Safety, Fletch discusses how NG911 is revolutionizing communication between emergency services. Expanding the range of point-to-point radio communications to CAD-to-CAD data sharing, we cover the key challenges for interoperability. Learn how NG911’s IP-based infrastructure and the NENA i3 standard provide t…
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In this episode of TiPS: Today in Public Safety, Fletch, VP of Public Safety at 911inform, dives into the evolving role of social media in crisis communication. Learn how emergency services are leveraging platforms like Twitter (X), Facebook, and Instagram to gather real-time information, engage with communities, and disseminate life-saving updates…
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TIPS: TODAY IN PUBLIC SAFETY is hosted by Fletch, and sponsored by 911inform. Please enjoy this preview of the stories we've produced for this week. 911inform: Making Every Second Count - When it Matters Most™ We're the industry leader and proud to have implemented more 911 Geofences for Commercial Enterprises, Schools, and Hospitals than all other…
  continue reading
 
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