Best Jen Weaver Podcasts (2025)

1
Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 43:25

7d ago43:25

43:25

What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…

1
Episode 376: The End of UGURUS – Last Episode with Brent Weaver and Jen Buzza 54:27

29d ago54:27

54:27

In this final episode of the Digital Agency Show, host Brent Weaver gets interviewed by UGURUS Lead Mentor, Jennifer Buzza. They talk about the shutdown of UGURUS after 12 great years, lessons learned from the business and recording 375+ episodes, and much more. Tune in for this Brent's final thoughts on a great run.…

1
S5 E4: Ergonomics for Comfortable Crafting with Physical Therapist Andrea Lui 42:31

13d ago42:31

42:31

Send us a text In this episode of The SweetGeorgia Show, Felicia Lo welcomes Andrea Lui for a thoughtful conversation about crafting and health. Together, they explore the importance of ergonomics while we craft and share preventive measures to help ensure many years of comfortable, joyful making. Andrea also speaks to the powerful role crafting ca…

1
The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 40:01

14d ago40:01

40:01

What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…

1
S5 E3: Weaving a Stronger Community with Radical Weavers (Mairi Breslin & Peter Dickie) 51:34

27d ago51:34

51:34

Send us a text In this episode of the Sweet Georgia Show, Felicia explores the work of Radical Weavers, a community weaving studio in Stirling, Scotland. Founded by Mairi Breslin, the studio supports young adults from disadvantaged backgrounds through weaving workshops and inclusive teaching methods. Peter Dickie, Mairi’s son, runs the studio’s com…

1
Courage to Teach: How Help Scout Turns Classes into Revenue 39:35

28d ago39:35

39:35

What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…

1
7 Feasts: The Feast of Booths | Sissy Mathew | March 25, 2025 30:09

1M ago30:09

30:09

By Irving Bible Church

1
7 Feasts: The Day of Atonement | Alice McQuitty | March 18, 2025 36:05

1M ago36:05

36:05

By Irving Bible Church

1
S5 E2: Ease Grief, Create Community, Inspire Generosity with Loose Ends (Masey Kaplan and Jen Simonic) 45:40

1M ago45:40

45:40

Send us a text Loose Ends is an everyone-is-welcome movement that aims to ease grief, create community, and inspire generosity by matching volunteer handwork finishers with textile projects people have left undone due to death or disability. In this conversation, Felicia Lo speaks with Masey Kaplan and Jen Simonic, co-founders of the Loose Ends pro…

1
Tone Matters: The Document That Keeps Buzzsprout’s Support Team Unified 45:55

1M ago45:55

45:55

How do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and alig…

1
Season 5, Episode 1: Welcome Back to the SweetGeorgia Show 8:16

2M ago8:16

8:16

Send us a text The SweetGeorgia Show is set to return with a fresh perspective, aiming to explore the deeper intentions behind crafting. This isn't just a podcast about textiles and handcrafts; it's a conversation about the innovation and identity that these crafts represent. We want to understand how the act of making things shapes our identities …

1
7 Feasts: The Feast of Trumpets | Alice McQuitty | March 4, 2025 38:41

2M ago38:41

38:41

By Irving Bible Church

1
Agile CX: Steph Uses Dev Sprints to Focus Team Energy 40:11

2M ago40:11

40:11

Steph Hardy, Customer Solutions Engineer at Guru, wanted to become even more efficient with her colleagues—so she borrowed a playbook from engineering and brought Agile sprints to CX. In this episode, Steph shares how she adapted the sprint framework to fit her team’s workflow, helping them stay focused, reduce redundant work, and increase feature …

1
7 Feasts: The Feast of Weeks | Camille Holland | February 25, 2025 34:14

2M ago34:14

34:14

By Irving Bible Church

1
7 Feasts: The Feast of Firstfruits | Nika Spaulding | February 18, 2025 30:10

2M ago30:10

30:10

By Irving Bible Church

1
Episode 375: From Solo to Scalable: The Power of White Labeling for Agencies with Michael Knorr 29:44

2M ago29:44

29:44

Michael Knorr is the CEO of That! Company, a white-label digital marketing agency that has helped over 700 agencies scale their businesses by providing SEO, PPC, and digital marketing services under their clients’ brands. With nearly two decades of experience, Michael has built a business model that allows agency owners to grow without getting bogg…

1
Episode 374: Smarter PPC Strategies & The Future of Paid Ads with John Horn 25:08

2M ago25:08

25:08

John Horn is the CEO of StubGroup, a digital advertising agency specializing in expert PPC management for businesses of all sizes. Since joining the company as employee number one, John has helped StubGroup grow into a leading boutique agency, managing over 15,000 campaigns and generating more than 3 million leads and $400 million in revenue for cl…

1
From Zero to Scalable: Brittany Ferguson Builds Support Teams 34:23

2M ago34:23

34:23

Starting as the first (or only) support hire at a growing company? Brittany Ferguson has been there—many times. Instead of feeling overwhelmed, she’s built a process that helps support teams thrive, even when it’s just one person. 🎥 Watch on YouTube 📑 Download the step-by-step guide This podcast is brought to you by Supportman.io, providing instant…

1
Episode 373: Mastering Motivation & Sales Psychology with Chris Lema 27:24

2M ago27:24

27:24

In this episode, Chris dives into the psychology of motivation and how understanding what drives people can transform the way agencies close deals, lead teams, and shape company culture. He explains how the M Code Assessment helps businesses tailor their sales approach to match different motivation types and why traditional hiring practices often o…

1
7 Feasts: The Feast of Unleavened Bread | Camille Holland | February 11, 2025 33:15

3M ago33:15

33:15

By Irving Bible Church

1
7 Feasts: The Passover | Betsy Paul | February 4, 2024 27:17

3M ago27:17

27:17

By Irving Bible Church

1
Unlocking Efficiency: Rob Dwyer’s Approach to Automating Support Operations 39:01

3M ago39:01

39:01

Support teams juggle way too many manual tasks—from sending training invites to formatting reports and tracking progress. But what if you could automate it all with the tools you already have? In this episode, Rob Dwyer from Happitu shares how he used VBA inside Microsoft tools to eliminate repetitive work, saving hours every week on training, onbo…

1
7 Feasts: The Cure of Spiritual Amnesia | Jen Weaver | January 28, 2024 35:06

3M ago35:06

35:06

By Irving Bible Church

1
7 Feasts: Introduction | Sissy Mathew | January 21, 2024 22:34

3M ago22:34

22:34

By Irving Bible Church

1
When Customers Get Personal: Conor's Escalation Processes for Expensify 32:22

3M ago32:22

32:22

I'm delighted to share episode 3 with Conor Pendergrast of CustomerSuccess.cx! In this episode, Conor shares how as the Senior Leader of Customer Success at Expensify, he handled the customer backlash after some contentious executive decisions. We talk about: The Turning Point: How Conor identified the need for an escalation process and brought sen…

1
Episode 371: Psychology-Driven Marketing: Building Trust for Long-Term Growth with Rai Cornell 28:50

3M ago28:50

28:50

Rai Cornell is the CEO and strategic marketing consultant at Cornell Content Marketing, where she helps B2B businesses build long-term demand generation strategies. With over 17 years in the industry, Rai has evolved her agency to focus on psychology-driven marketing, helping clients attract emotionally engaged buyers while moving away from short-t…

1
Episode 370: The Future of Recruitment: AI and Fact-Driven Hiring with Fletcher Wimbush 34:09

3M ago34:09

34:09

Fletcher Wimbush is the CEO of Discover.ai, a company dedicated to revolutionizing hiring processes through innovative AI-driven tools and systems. With over a decade of experience in talent acquisition, Fletcher has helped businesses streamline recruitment and build high-performing teams. His Fact-Driven Hiring System ensures leaders make better d…

1
Episode 369: Empowering Women Entrepreneurs Through Paid Media with Courtney Tarrant 28:03

3M ago28:03

28:03

Courtney Tarrant is the COO and co-owner of The Ad Girls, a boutique Facebook and Instagram advertising agency that has generated over $40 million in revenue for their clients. With a focus on empowering female entrepreneurs, Courtney’s messaging-first methodology has helped countless brands create meaningful connections with their audiences while …

1
Episode 368: Scaling Digital Marketing for Specialized Industries with Max DesMarais 28:29

3M ago28:29

28:29

Max DesMarais is a digital marketing expert and leader at Vital Design, a full-service digital marketing and design agency. With a team of 100 employees and over 100 active clients, Max specializes in SEO, content strategy, and paid media. Vital Design has grown into a powerhouse agency, catering to industries like higher education, e-commerce, and…

1
Episode 372: Hustle Detox: Scaling from Seven to Eight Figures with James P. Friel 31:07

3M ago31:07

31:07

James P. Friel is the CEO of FG Ventures, where he advises and invests in seven-figure businesses to help them scale to eight figures and beyond. A business thought leader and former Global Head of Digital Strategy at HSBC Bank, James has built multiple seven-figure companies and worked with CEOs and executives from Fortune 500 companies to startup…

1
Episode 367: Profit-Driven Agencies: The Metrics That Matter with Marcel Petitpas 29:13

4M ago29:13

29:13

Marcel Petitpas is the CEO and co-founder of Parakeeto, a company dedicated to helping agencies measure and improve profitability by streamlining operations and reporting systems. Over the years, Marcel has worked with hundreds of agencies worldwide, enabling them to focus on the right metrics to achieve profitability without relying heavily on fin…

1
Effortless Product Launches: Ashley’s Strategy for Support Team Readiness 26:54

4M ago26:54

26:54

Effortless product launches are possible! In this episode of Live Chat with Jen Weaver, we sit down with Ashley Gutierrez-Seiler from YNAB to uncover her proven strategy for preparing support teams for fast-paced feature releases. As a Product Support Liaison, Ashley bridges the gap between customers and product teams, ensuring smooth communication…

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