Best Job Interview Tips For Customer Success Managers Podcasts (2025)

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72. The $150K Resume: What Sets Apart Top CS Earners 33:33

3d ago33:33

33:33

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect. Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the …

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SPI 874: A Mic Flip! Pat Flynn Gets Interviewed by Bestselling Author Hal Elrod 50:47

3d ago50:47

50:47

#874 Here’s how you achieve your goals. First, figure out what you want and find the next step you need to take. Next, learn about that one step and nothing else. Then, repeat. This process is the essence of just-in-time learning and the secret to success. I talk all about it in my brand-new book, Lean Learning! To mark the occasion, I have a very …

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71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results 12:19

10d ago12:19

12:19

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything. They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worke…

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SPI 873: The Creator Business Model Secret Nobody Tells You 19:19

10d ago19:19

19:19

#873 Ever feel like the business advice you’re getting just doesn’t work for you? There’s a reason for that! Here's the thing. Not every creator is built the same. In fact, your personality plays a big role in the kind of brand you're able to grow and sustain. In this episode, I share the five archetypes I’ve discovered after fifteen years in the o…

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A Humble Request to SPI Listeners 11:17

15d ago11:17

11:17

While we might seek educational content online, most of us aren't learning anything. We consume random information “just in case” we might need it someday. All that does is slow us down and distract us from what matters right now. So, how do we master essential skills and make real progress? How do we achieve more, faster? This is the topic of my n…

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70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025 27:40

17d ago27:40

27:40

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…

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SPI 872: Podcast Guesting to Generate Profit & Grow Your Network with Dustin Riechmann 45:17

17d ago45:17

45:17

#872 I talk about the power of starting a podcast all the time, but how can focusing on guest appearances alone transform your business? Done right, showing up on just one show can generate new leads and relationships, and help you build a seven-figure brand! In this episode, I’m joined by Dustin Riechmann. Listen in on our chat because he's about …

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69. The CS Job Search Playbook Is Dead: Here's the Evidence 27:35

24d ago27:35

27:35

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s activel…

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SPI 871: If You're Grinding Alone But Want to Win, Listen to This 35:59

24d ago35:59

35:59

#871 What do you imagine when you think of a solopreneur? I thought it was about building a business entirely on your own, never asking anyone for help. This gave me a sense of control, especially after losing my architecture job. Whether my brand would succeed or fail, more than anything, I wanted it to be on my terms! Here's the spoiler alert, th…

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68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired 27:06

1M ago27:06

27:06

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has…

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SPI 870: The Way to Capture Leads That Works with Daniel Priestley 37:05

1M ago37:05

37:05

#870 How fast would your business grow if you could cut through the noise and generate red-hot leads for your products? In this episode, my award-winning entrepreneur guest shares how to do just that. Daniel Priestley has uncovered an amazing strategy to find your ideal customers using online quizzes and assessments. You're not going to want to mis…

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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 19:02

1M ago19:02

19:02

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They…

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SPI 869: Stop Renting Your Audience. Do This Instead. 31:45

1M ago31:45

31:45

#869 Imagine spending years building an audience on social media. Slowly, your followers begin to know, like, and trust you. You're now making sales, and everything is going well. Then one day, it's all gone. You can't access your account, and the platform you were using won't do anything to help. This is what happened to me when I was using Facebo…

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66. I analyzed 11 successful customer success resumes: here’s what they had in common 20:54

2M ago20:54

20:54

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you. I…

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SPI 868: Managing Energy and Expectations When Burnout Kicks In 37:59

2M ago37:59

37:59

#868 Are you feeling it too? With the New Year excitement starting to fade, April is about the time of year when burnout starts creeping in for many of us. Don't worry, this episode will get you back on track. Listen in because I dive into the key physical, emotional, cognitive, and behavioral signs of burnout today. Spotting these will help you re…

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65. What does a career in CS Ops really look like? 38:57

2M ago38:57

38:57

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from tra…

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SPI 867: How to Build a 7-Figure Business in a Boring Industry (And Have Fun!) with Sam Vander Wielen 35:35

2M ago35:35

35:35

#867 Goals we work hard toward can turn out to be all wrong for us the moment we achieve them. In fact, it's easy to fall into this trap if we don't uncover our own definition of success and chase someone else's instead. So how do we begin again if we find ourselves on a path we don't like? In this episode, I'm joined by the author of When I Start …

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64. 4 Ways To Leverage AI And Uplevel Your CSM Game 23:18

2M ago23:18

23:18

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. F…

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SPI 866: How to Get Better at Anything, Faster 30:33

2M ago30:33

30:33

#866 To grow, we might have to stop relying on some of our strengths. This may sound counterintuitive, but sometimes the skills we've mastered become crutches that mask areas we're struggling in. So how do we break free from our usual routines? Join me today because I want to tell you about using voluntary force functions to level up. I'm in the sa…

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63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert 48:09

2M ago48:09

48:09

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s…

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SPI 865: Why I Really Wrote Lean Learning (And a Sample Reading from the Book) 16:59

2M ago16:59

16:59

#865 Do you have a stream of ideas you've never put into practice? Are you stuck consuming information and accumulating knowledge without ever taking action? That's where most of us are these days. Learning has become a substitute for doing. Because it feels productive, we mistake gathering hacks and strategies for actual creation and work. That's …

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62. Power Questions: 10 Smart Questions to Ask in Your Next Interview 25:48

2M ago25:48

25:48

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves. We’re ditchin…

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SPI 864: From Content Chaos to Conversion Machine—The Approach Smart Creators Use 25:15

2M ago25:15

25:15

#864 Most people get this wrong. In fact, I also missed this crucial content hack for years. When I finally figured it out, everything changed. How's that for a hook? If your posts, podcasts, videos, or emails aren't converting, I won't make you wait to find out more. Here's the tip. Whatever you're creating, start with the title. This is the first…

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61. How to sound less robotic and build better rapport in interviews 20:45

3M ago20:45

20:45

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seve…

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SPI 863: Storytelling Framework for Creators 36:40

3M ago36:40

36:40

#863 Are you struggling to stand out as a creator and entrepreneur? If you're dealing with this, it might be because you're falling into the information trap. You're sharing valuable knowledge but not packaging it the right way. Essentially, you're missing the "gift wrapping" that grabs people's attention. So, what is the powerful skill that can ma…

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60. 7 Red flags to avoid in your job search (and how to suss them out for yourself) 52:01

3M ago52:01

52:01

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one…

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SPI 862: The Easy Path to Start Making Money with John Hu 28:16

3M ago28:16

28:16

#862 Beginner entrepreneurs often overcomplicate making money online. So much so that the complexity stops them from taking action. That doesn't have to be the norm, though. Tune in on today's episode to find out about the easiest way to make your first sales! I'm joined by John Hu for a chat on the all-in-one tool that can change the game for your…

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59. Stop Drowning in Change: A CSM's Tactical Survival Guide 22:03

3M ago22:03

22:03

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to sta…

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SPI 861: How to Make People See You as the Authority (Even If You’re Not Famous Yet) 32:36

3M ago32:36

32:36

#861 Not sure how to build authority in your niche? Listen in because today's episode is the definitive guide on becoming known, liked, and trusted. Most entrepreneurs get this wrong, so tune in to start leveraging deliberate positioning and communication to grow your business! You see, demonstrating expertise is not just about sharing the right in…

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58. The Internal Career Move Nobody Talks About: Creating Your Own Role 28:40

3M ago28:40

28:40

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move. In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the ex…

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SPI 860: Quick Experiments to Quit Your 9-To-5 Job with Anne-Laure Le Cunff 38:54

3M ago38:54

38:54

#860 What would you invest your time and attention in if money were no object? Essentially, what would you do just for the sake of it? Developing this sense of taste, knowing what you like and don't like, is one of the best mindset hacks in business! To explore this topic, I'm joined in today's episode by neuroscientist, entrepreneur, and author An…

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57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted) 29:23

4M ago29:23

29:23

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes. In this episode, I'll explain how you could be uni…

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SPI 859: Listen to This Before Starting a Podcast (5 Things They Don’t Tell You) 40:13

4M ago40:13

40:13

#859 If you're thinking about starting a podcast, you need to listen in on this episode. Today, I draw on my over fifteen years of experience in the space to give you my top five essential tips. You won't hear many other people discussing these insights, so tune in on this session to fast-forward your success! You'll hear me discuss the real time i…

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SPI 858: Listen to this Before You Start a YouTube Channel (Should You Even Try?) 27:13

4M ago27:13

27:13

#858 Every famous YouTuber started with zero subscribers. They all begin with imperfect videos and use their mistakes to learn and improve. So how do you grow a channel in 2025? Does it even make sense to try? In this episode, I draw on my experience to answer these questions. Since 2009, I've run several YouTube channels, amassed millions of subsc…

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56. CSM Interview Coaching: One Session That Led to a $215K Job Offer 28:58

4M ago28:58

28:58

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and l…

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SPI 857: Social Media Is Changing… This Is Where You Can Build an Audience the Fastest 1:07:52

4M ago1:07:52

1:07:52

#857 Someone with half your expertise is building an audience right now. Meanwhile, you’re still deciding which platform to use or spreading yourself thin trying to be everywhere. So, how do you narrow your focus and start creating content that attracts a following? Listen in because, in this episode, I share my thoughts on picking the right platfo…

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55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2) 22:21

4M ago22:21

22:21

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer. Tune in to learn how to mas…

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SPI 856: Literally the Easiest Way to Start a Business in 2025 25:44

4M ago25:44

25:44

#856 What's the easiest way to launch a business in 2025? Building a website around your idea might be the first thing you think of, but that's not it. Listen in on this episode because I share an in-depth look at a tool changing the game for beginner and pro entrepreneurs alike. I'm talking about Stan, the all-in-one platform that enables you to s…

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54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1) 22:32

4M ago22:32

22:32

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll bre…

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53. 9 Easy ways to make a bigger impact in your customer success job 23:57

5M ago23:57

23:57

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out. In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant …

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SPI 855: A Framework to Save you From Failing at Business 36:00

5M ago36:00

36:00

#855 Failing is an essential part of entrepreneurship. In fact, some of the most valuable lessons you'll learn in business will come when things don't go your way. Still, we want to avoid the wrong path as much as possible. That's why having a map to guide you on your journey is vital! In this episode, I share a powerful framework to set you up for…

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SPI 854: The Truth About Passive Income 32:33

5M ago32:33

32:33

#854 Is passive income just a myth social media gurus like to spread? Many people misunderstand the path to success and financial freedom. The truth is that passive income is a realistic goal, but only as the very last step in your income generation process. There's nothing passive about building an online business as a beginner! That said, I want …

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52. When is it time to look for a new CS job? 23:40

5M ago23:40

23:40

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when you know it is time to look for a new CS job. In this episode, I’ll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of brok…

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51. Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape 30:34

5M ago30:34

30:34

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I have news for you: it is not going to slow down. In this episode, I will dive into why traditional job search methods won’t cut it anymore and what you need to do to adapt to this new norm. I’ll share w…

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SPI 853: Ranking the BEST and WORST Business Ideas for Beginners (2025) 55:46

5M ago55:46

55:46

#853 Focusing on the wrong business idea might slow your growth if you're just starting out. So what are the top opportunities to prioritize, and which ones should you save for later in your journey? Listen in on today's session because I'm ranking the best and worst monetization strategies for beginner entrepreneurs. As we work our way up to the g…

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SPI 852: Why Making Money Online is Easy (But Still Feels Hard) 29:48

5M ago29:48

29:48

#852 Making money online is easier than ever. How come it still feels impossible, though? You have the tools and platforms to help you earn money online, but the psychological and emotional challenges are now way more challenging to overcome! In this episode, I share the strategies and actionable steps you can apply to change your mindset and start…

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50. How Top CSMs Nail Customer Value 28:31

5M ago28:31

28:31

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was recently asked, so I’m going to dive into how top CSMs nail customer value. In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I’ll l…

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49. Master The Art Of Selling Yourself In Interviews (Part 2) 29:31

5M ago29:31

29:31

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply …

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SPI 851: How to Build Wealth as a Couple with Ramit Sethi 47:01

5M ago47:01

47:01

#851 As a couple, how do you talk about money? What are the best ways to approach conversations around finances without hurting each other or starting an argument? This is our topic for the first episode of 2025, so listen in! I'm joined by the incredible Ramit Sethi today. He's back on the show to give us an in-depth look at the strategies from hi…

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SPI 850: End of an Era with My Voice-over Guy, John Melley 40:23

6M ago40:23

40:23

#850 The world is run by those who show up. If you don't, opportunities won't come your way because no one knows who you are. So start putting yourself out there and building trust, and you'll see people who can help you step forward! My voice-over guy, John Melley, has had a 30-year career and this is one of the most important lessons he's learned…

Podcasts Worth a Listen

Job Interview Tips For Customer Success Managers Podcasts

Podcasts Worth a Listen

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