71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results

Customer Success Career Coach

Customer Success Career Coach

40:22

There’s only so much you can do in a week – or, according to Oliver Burkeman, in the roughly 4,000 weeks the average human lives. Oliver is a journalist and author of the books Four Thousand Weeks: Time Management for Mortals, Meditations for Mortals, and the newsletter “The Imperfectionist.” Chris and Oliver discuss the paradox of why change can only occur once we accept that we might not be able to change. Oliver also shares how life’s mishaps can become our most treasured memories and why sharing your imperfections is an act of generosity. For the full text transcript, visit go.ted.com/BHTranscripts For the full text transcript, visit go.ted.com/BHTranscripts For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou Hosted on Acast. See acast.com/privacy for more information.…

about a year ago 12:17

MP3•Episode home

They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop spinning and start getting noticed, this might be the episode that finally changes your job search.

🛎️ FREEBIES & RESOURCES:

Ready to land interviews? Sign up for my Free Training, Get Interviews: https://customer-success-career.captivate.fm/getinterviews
Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode71

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

hit the FOLLOW button so you don't miss out on any new episodes when they drop
and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

81 episodes

71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results

Customer Success Career Coach

published about a year ago

MP3•Episode home

🛎️ FREEBIES & RESOURCES:

Ready to land interviews? Sign up for my Free Training, Get Interviews: https://customer-success-career.captivate.fm/getinterviews
Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode71

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

hit the FOLLOW button so you don't miss out on any new episodes when they drop
and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

81 episodes

All episodes

Customer Success Career Coach

1
80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer 19:52

7 days ago19:52

19:52

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game? In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks. You’ll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you’re bragging. Plus, I’ll reveal my favorite strategy for steering interviews so you finally stand out from the crowd. If you’re frustrated by interview feedback that never seems to turn into offers, you’re about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode80 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It) 14:41

14 days ago14:41

14:41

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach. You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes. You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common 17:27

21 days ago17:27

17:27

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply. Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries. You’ll hear exactly what these killer cold DMs had in common, why hiring managers can’t resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I’m giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy. If you’re ready to stop feeling invisible, stand out in any hiring manager’s inbox, and finally break the interview drought, this episode is your shortcut. You’ll walk away with a strategy you’ve never tried and the confidence to hit send. 🛎️ FREEBIES & RESOURCES: Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode78 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!…

Customer Success Career Coach

1
77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead) 17:23

28 days ago17:23

17:23

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table. In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring managers actually look for, why keywords matter more than ever, and the simple shifts that can turn your LinkedIn into an interview magnet. The outdated advice ends here. And these data-backed strategies will help you finally stand out (no vague headlines or influencer hacks required). Curious what your LinkedIn really needs to unlock new career milestones? Hit play and discover the LinkedIn strategies nobody else is talking about. Don’t miss the profile tweaks that could be the game-changer between getting ghosted and getting hired. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode77 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
76. What CS Hiring Really Looks Like Right Now (For $120K Roles) 23:00

5 weeks ago23:00

23:00

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background. In this episode, I break down exactly what got them hired. You’ll hear how they showcased serious revenue impact and built scalable solutions that hiring managers desperately need right now. Plus, I’ll share the actionable four-step game plan you can swipe, regardless of gaps or zig-zaggy career paths and unpack the mindset shift that matters more than any bullet point on your résumé. Ready to find out what actually separates those who get hired for the big money from those who don’t? Hit play and let’s rewrite your CS career story, starting today. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode76 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It) 23:36

6 weeks ago23:36

23:36

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer. In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the script—from ignored invites to strategic sessions your customers actually want to attend. We’ll dig into exactly what to research, how to reframe your outreach, and the one pro move that gets even busy execs leaning in. Craving the kind of executive buy-in that accelerates renewals, expansions, and your own career? Hit play, because everything you’ve learned about QBRs is about to change, starting now! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode75 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
74. Why You’re Still Stuck in Reactive Mode (And How to Get Out) 23:20

7 weeks ago23:20

23:20

What if I told you the secret to being a proactive CSM has nothing to do with having more time? In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact steps we used. If you’re tired of feeling behind and ready to finally feel in control of your book and your career, this is the episode to hit play on. Let’s get you unstuck. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode74 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary 44:24

8 weeks ago44:24

44:24

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work. In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your calendar chaos and the secret to gaining instant credibility with leadership (even if you feel stuck). Curious to know the one shift that could unlock your next promotion or even save your job? Press play now and steal these sales moves for yourself. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode73 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
72. The $150K Resume: What Sets Apart Top CS Earners 33:31

9 weeks ago33:31

33:31

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect. Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the resume keywords, career moves, and day-to-day behaviors that got them hired and the surprising patterns that break all the so-called “rules” of CS career growth. Curious how your experience stacks up? Wondering what one move could unlock your next salary bracket? Listen now! This playbook could literally change your trajectory, starting today. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode72 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results 12:17

10 weeks ago12:17

12:17

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything. They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop spinning and start getting noticed, this might be the episode that finally changes your job search. 🛎️ FREEBIES & RESOURCES: Ready to land interviews? Sign up for my Free Training, Get Interviews: https://customer-success-career.captivate.fm/getinterviews Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode71 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025 27:38

11 weeks ago27:38

27:38

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think smarter resumes, LinkedIn profiles that attract (not just show up) and outreach strategies that make you impossible to ignore. You’ll hear how our client went from 400 applications and zero responses to booking two interviews in one week just by shifting his approach. I’m revealing what hiring managers are really looking for in your resume, how to craft a LinkedIn profile that builds instant trust and the outreach method that works better than messaging recruiters. If you’re ready to stop guessing and start getting results, this episode gives you the playbook. Hit play! 🛎️ FREEBIES & RESOURCES: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode70 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
69. The CS Job Search Playbook Is Dead: Here's the Evidence 27:33

12 weeks ago27:33

27:33

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring managers I’ve interviewed). Here’s the deal… the hiring landscape has completely changed, and so have the rules of landing interviews. I’m pulling back the curtain on why your applications are getting ghosted, even when you’re more than qualified and revealing the new skills and strategies hiring teams care about most. From the outdated myths you need to drop ASAP, to the REAL behaviors hiring managers are watching for (hint, it’s not just what’s on your resume), I’ll show you how to get ahead of the competition. If you’re tired of wasting time on advice that doesn’t work and want a proven shortcut to stand out, this one’s for you. Press play and let’s get you hired! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode69 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired 27:04

13 weeks ago27:04

27:04

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead. In this episode, I’m breaking down exactly how and why the market shifted, why you might be questioning every career decision you’ve ever made, and what’s really holding most people back from landing interviews (no, it’s not your resume). I’m also sharing real talk about why so much advice out there is garbage, and what actually works based on data, not trends. Ready to finally break that cycle of job search frustration? Hit play and let’s fix your strategy. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode-68 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 19:00

14 weeks ago19:00

19:00

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them. One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist. If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
66. I analyzed 11 successful customer success resumes: here’s what they had in common 20:52

15 weeks ago20:52

20:52

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you. In this episode, I walk you through the exact framework we used with these clients, including the exact resume rewrites that worked, what we changed, why it worked, and how you can apply it today. If you’re ready to stop guessing and finally get recruiters to stop scrolling, hit play! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode66 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
65. What does a career in CS Ops really look like? 38:54

16 weeks ago38:54

38:54

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you’ve ever thought, “I want to level up but I don’t want to manage a team,” hit play! This might be the career move you didn’t know you were looking for. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching 🔗 CONNECT WITH JUSTIN: On LinkedIn: https://www.linkedin.com/in/justintneal/ ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode65 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
64. 4 Ways To Leverage AI And Uplevel Your CSM Game 23:16

17 weeks ago23:16

23:16

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. From building thought leadership content, to optimizing your schedule, to making sense of messy data. If you’ve been curious about how to bring AI into your workflow and make your job a whole lot easier, this one’s your blueprint. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode64 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert 48:07

18 weeks ago48:07

48:07

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s been behind the curtain at Indeed and Data People. She’s breaking down what actually happens to your application, whether ‘Easy Apply’ is helping or hurting you, and how to work with the system instead of getting lost in it. If you’ve ever felt like your resume is disappearing into the void, you’re not imagining it. But there’s a way to work with the system instead of against it. Olivia’s spilling all the behind-the-scenes secrets, plus actionable strategies to help you save countless hours of frustration in your job search. Hit play and let’s get into it! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode63 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
62. Power Questions: 10 Smart Questions to Ask in Your Next Interview 25:46

19 weeks ago25:46

25:46

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves. We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how leadership really operates? How does the company support its CSM team through economic challenges? Whether the company actually invests in the tools you need to succeed? If you want to walk into your next interview with confidence, ask questions that actually matter, and leave hiring committees thinking, “Damn, we need them on our team!”... hit play! Let’s make sure you’re in the driver’s seat for your next career move. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: htt ps://customer-success-career.captivate.fm/episode62 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
61. How to sound less robotic and build better rapport in interviews 20:43

20 weeks ago20:43

20:43

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
60. 7 Red flags to avoid in your job search (and how to suss them out for yourself) 51:58

21 weeks ago51:58

51:58

Ever walked into a new job thinking it was the one , only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we’re covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let’s dive in! 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode60 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
59. Stop Drowning in Change: A CSM's Tactical Survival Guide 22:01

22 weeks ago22:01

22:01

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead. If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode59 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
58. The Internal Career Move Nobody Talks About: Creating Your Own Role 28:38

23 weeks ago28:38

28:38

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move. In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear roadmap to follow. If you love where you work but crave that dream job, this episode is a must-listen. Tune in to discover how you can achieve your career goals without leaving your company. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode58 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted) 29:21

24 weeks ago29:21

29:21

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes. In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them. Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode57 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
56. CSM Interview Coaching: One Session That Led to a $215K Job Offer 28:56

25 weeks ago28:56

28:56

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories. Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode56 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2) 22:19

26 weeks ago22:19

22:19

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer. Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact. There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don’t miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition! 🎧 Listen to Part 1 - Episode 54: Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1): https://www.carlyagar.com/blog/nail-cs-interview-presentations 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode55 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1) 22:30

27 weeks ago22:30

22:30

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria. Tune in for practical tips and strategies that can give you a competitive edge and set you on the path to securing your dream customer success role. Let’s transform those interview jitters into confident, job-winning presentations! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode54 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
53. 9 Easy ways to make a bigger impact in your customer success job 23:54

28 weeks ago23:54

23:54

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out. In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today. If you're eager to be recognized, secure promotions, or simply become a better CSM, this episode is your ultimate guide to career growth in customer success. Tune in to discover how you can start making a bigger impact now! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode53 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
52. When is it time to look for a new CS job? 23:38

29 weeks ago23:38

23:38

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when you know it is time to look for a new CS job. In this episode, I’ll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of broken promises and toxic leadership, I’ll lay out the red flags that signal when it’s time to start looking for new opportunities. If the thought of looking for a new CS has crossed your mind recently, tune into this episode and find out if the time is now. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode52 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
51. Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape 30:31

30 weeks ago30:31

30:31

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I have news for you: it is not going to slow down. In this episode, I will dive into why traditional job search methods won’t cut it anymore and what you need to do to adapt to this new norm. I’ll share with you eight tangible things that you can apply to your job search to make it worth your while. Don’t let the competitive nature of the job market intimidate you. Tune in to equip yourself with the right strategies and insights to adapt to the new CS job landscape. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode51 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
50. How Top CSMs Nail Customer Value 28:29

31 weeks ago28:29

28:29

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was recently asked, so I’m going to dive into how top CSMs nail customer value. In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I’ll let you in on the three critical skills every CSM needs and how to use them. These skills are things that you can keep improving no matter what level of CSM you are. So whether you're a career transitioner or a principal CSM, this is going to up level you and help refine your skills not just for getting clients results, but also for advancing your career. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode50 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
49. Master The Art Of Selling Yourself In Interviews (Part 2) 29:29

32 weeks ago29:29

29:29

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps. Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers. Tune in to Part 1 - Episode 48: Level Up Your Interview Game: Master The Art Of Selling Yourself 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode49 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
48. Level Up Your Interview Game: Master The Art Of Selling Yourself (Part 1) 40:05

33 weeks ago40:05

40:05

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job! In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself. Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode48 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
47. Ace That Interview: How to Talk About Things You Haven't Done (Yet!) 30:23

34 weeks ago30:23

30:23

Everyone knows that moment in an interview when things are going smoothly, and suddenly, the interviewer asks about something you’re less confident about. Should you bend the truth, or stick to honesty? In this episode, I'm sharing a straightforward framework that will help you handle these challenging moments with both confidence and integrity. I’ll guide you through how to respond to tough questions and provide practical examples of how to apply these strategies in your interviews. If you’re ready to ace your next interview and tackle any difficult questions that come your way, tune in. With this framework in your toolkit, you’ll never feel stuck again during an interview. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode47 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
46. The Truth About Customer Success Resume Writing: What Really Works 30:04

35 weeks ago30:04

30:04

Have you tried every trick in the book when it comes to Customer Success resume writing? From outsourcing to trying out every ‘new method’ that is being taught on the internet, and you still aren’t seeing success. Well, folks, I am about to make it a whole lot easier for you. In this episode, I'm pulling back the curtain to show you exactly how we craft resumes for our coaching clients—resumes that not only land them interviews but also job offers, typically within 2 to 3 months. If you're ready to discover what really works in Customer Success resume writing, then this is the episode you need. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching 🎧 Tune in on Tips to Improve Your Resume Playlist: https://customer-success-career.captivate.fm/resumetips ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode46 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
45. Make Progress in Your CS Job Search During the Holiday Season 30:20

36 weeks ago30:20

30:20

As the holiday season kicks in and you are starting to wind down, should you do the same to your Customer Success job search? If you want to stay ahead of the competition and ensure you're top-of-mind for those early 2025 job openings, then you can not slow down. In this episode, I will tell you exactly how not to let the holidays slow down your job search, and, instead, actually use it to your advantage to speed up your job search. I’ll also share exactly what I would do in December if I were currently job hunting. So tune in to learn how to maximize the quieter holiday months and set yourself up for job-hunting success right out of the gate come January. 🆓 Watch my FREE Training on how to Master Behavioral Interviews: https://customer-success-career.captivate.fm/behavioral 🆓 Watch my FREE Training on how to optimize your resume for Customer Success jobs: https://customer-success-career.captivate.fm/resume 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode45 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
44. Career Killers in Customer Success: 3 Silent Threats You Need to Know About 34:01

37 weeks ago34:01

34:01

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a different turn as I highlight potential career killers. I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You’ll learn about actionable steps for professional development and hear real-life stories that demonstrate the importance of self-advocacy and networking. Tune in to ensure your Customer Success career continues to thrive, not just survive. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode44 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
43. How to Impress Customer Success Hiring Managers in 2025 - their words, not mine! (Part 2) 27:11

38 weeks ago27:11

27:11

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers. In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search. If you haven’t listened to part one yet, I highly recommend you do, and then tune in to arm yourself with the knowledge to head into your 2025 job search with your best foot forward. Listen to Episode 42: What CS Hiring Managers Really Want in 2025 (Part 1) 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode43 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
42. What CS Hiring Managers Really Want in 2025 (Part 1) 28:56

39 weeks ago28:56

28:56

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly what we've done. In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We’ll discuss the evolving partnership between hiring managers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions. I'll also provide practical tips on how you can use these insights to your advantage. Tune in to uncover the secrets that could make you stand out and land your dream role in customer success! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://www.carlyagar.com/blog/cs-hiring-managers PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
41. AI in Your Job Search - Dos and Don'ts for Customer Success Roles 30:02

40 weeks ago30:02

30:02

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first! I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers and my own hiring experiences. We'll explore how AI can help with ideation and optimization, ensuring it supports rather than replaces your own efforts and creativity. If you want to learn the best way to utilize AI in your job search, this is the episode for you. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode41 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
40. Avoiding Job Search Burnout: Strategies for a Sustainable Job Hunt 31:53

41 weeks ago31:53

31:53

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you! I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable goals to incorporating "clean rest," these tips will equip you with the tools needed to sustain a healthy and productive job hunt. So whether you're searching right now or plan to be in the near future, tune in for actionable strategies to help you sustain your job hunt. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode40 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
39. From Invisible to Indispensable: A CSM's Guide to Impressing Leadership 34:30

42 weeks ago34:30

34:30

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, so in this episode, I will walk you through how to go from invisible to indispensable. I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for the better. I will show you how these simple strategies, like participating in meetings and presenting valuable customer insights to leadership, can lead to substantial career growth. Don't miss out on these valuable tips that can set you apart and help you achieve your career goals. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode39 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
38. How to switch industries as a CSM 26:09

43 weeks ago26:09

26:09

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how. I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolproof plan for getting up to speed, these actionable tips can open doors to new opportunities. So, if you are ready to bring the joy back into your career with an industry change, this is the episode for you. 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode68 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
37. The Gold Standard: Inside Our Top-Tier Coaching Programs 34:52

44 weeks ago34:52

34:52

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us? In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including our unique processes and why our approach is special and considered the best. We'll discuss our personalized, human-centered resume-writing techniques, the diverse expertise of our recruitment specialists, and the integrity-driven values that differentiate us in the coaching industry. If you're still deciding whether our program is the right fit for you, this episode will provide the clarity you need. Tune in to find out more! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode37 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails…

Customer Success Career Coach

1
36. 8 Metrics You Need To Track To Propel Your CSM Career 40:22

45 weeks ago40:22