Now in their mid-20s, Con and Joe find out whether they really do know about the newest words and phrases used by the kids today.
…
continue reading
Healthcare Rap is the leading podcast about consumer-centered care, a.k.a. how the frontiers of digital, retail, and traditional care can work together to make healthcare easier for everyday people. It ranks in the top 5% of all podcasts globally, has been named a Top 20 Healthcare Podcast, and is one of the longest-lasting shows in the industry, with more than 380 episodes and 6 years on the air. Join provocative thinkers Jared Johnson and Zain Ismail as they profile disruptors and trends t ...
…
continue reading
This series of podcast is about starting up. The ups, the downs, the burns, the chills, everything. Unplugged. Hosted by Vaibhav Gogia.
…
continue reading

1
Flourishing: The Next Stage of Consumer Health (#420)
49:51
49:51
Play later
Play later
Lists
Like
Liked
49:51What do a life score, a public benefit corporation, and boiling the ocean have in common? They’re all part of a big conversation with Gary Druckenmiller and Robert Sundelius that goes in directions we’ve always wanted to go. Are you tired of trying to fix misaligned incentives, or feel like the work you’re doing isn’t making enough change, or wonde…
…
continue reading

1
ViVE '25: Kent Dicks, CEO, Life365 (#419)
13:29
13:29
Play later
Play later
Lists
Like
Liked
13:29(BONUS EPISODE) Live from ViVE: Kent Dicks, CEO and Founder of Life365, chats about the amplified power of personal health data, the access challenge for Veterans in rural areas, and a real-life example of collecting remote patient data using balloon and a car charger! SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness a…
…
continue reading

1
The POV You Need to Hear: Michigan Medicine CEO On Navigating Disruption (#418)
33:31
33:31
Play later
Play later
Lists
Like
Liked
33:31Dr. Marschall Runge, CEO of Michigan Medicine and Dean of the Medical School at the University of Michigan, shares remarkable perspective on how technology advances, policy changes, and emerging business models are fundamentally transforming the industry — all from his brand new book, The Great Healthcare Disruption. All that, plus the Flava of the…
…
continue reading
(BONUS EPISODE) Live from HIMSS: Joe Brennan, VP of Provider Solutions at TytoCare, discusses how having home-based health exams changes the dynamic of the patient experience. SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality supplements, and science-ba…
…
continue reading

1
The Possibilities Where AgeTech and Wellness Intersect (#416)
26:54
26:54
Play later
Play later
Lists
Like
Liked
26:54Amelia Hay, VP, Startup Programming and Investments at AgeTech Collaborative™ from AARP, highlights the impressive ways that the 50-plus population is engaging in their health, where brain health and loneliness fit in, and how the AgeTech Collaborative is rapidly advancing efforts at the intersection of aging and wellness. All that, plus the Flava …
…
continue reading

1
ViVE '25: Travis Rush, CEO, Reperio Health (#415)
14:16
14:16
Play later
Play later
Lists
Like
Liked
14:16(BONUS EPISODE) Live from ViVE: Travis Rush, CEO of Reperio Health, shares the revolutionary way that patients can measure all of their relevant vital signs from the comfort of their own home within minutes — and no need for a lab. SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness available to everyone. Through personal…
…
continue reading

1
Tampa General’s Operating System for Innovation (#414)
29:16
29:16
Play later
Play later
Lists
Like
Liked
29:16Dr. Peter Chang, Chief Transformation Officer at Tampa General Hospital, shares insights from his work leading digital transformation, including how they are creating an operating system to drive care coordination and scalability, which aspects of health are NOT delivered by a health system, and the unintended effects of snot truly personalizing di…
…
continue reading

1
HIMSS '25: Tanay Tandon, CEO, Commure (#413)
5:05
5:05
Play later
Play later
Lists
Like
Liked
5:05(BONUS EPISODE) Live from HIMSS: Tanay Tandon, CEO of Commure, breaks down the evolution of AI from copilots to autopilots and the opportunities for simplifying healthcare processes. SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness a…
…
continue reading

1
How Empowering Nurses Benefits Consumers (#412)
17:15
17:15
Play later
Play later
Lists
Like
Liked
17:15Lisbeth Votruba, Chief Clinical Officer at AvaSure, joins the show to discuss how AI-driven virtual care is benefiting consumers and shaping the future of health, as well as an exclusive description of AvaSure’s collaboration with Nvidia and Oracle for an AI-powered virtual concierge. All that, plus the Flava of the Week about addressing physical i…
…
continue reading

1
HIMSS '25: Frank Harvey, CEO, Surescripts (#411)
8:39
8:39
Play later
Play later
Lists
Like
Liked
8:39(BONUS EPISODE) Live from HIMSS: Frank Harvey, CEO of Surescripts, shares how solving prior authorization removes friction and unlocks a new type of experience for patients, physicians, and pharmacists. SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness available to everyone. Through personalized nutrition, high-quality …
…
continue reading

1
How Shed Is Meeting Demand for Longevity, Weight Loss & More (#410)
25:17
25:17
Play later
Play later
Lists
Like
Liked
25:17Morley Baker, Founder and CEO of Shed, discusses the journey of making wellness available to every body, how a pod-based team approach is giving consumers the help that they’ve been asking for, and where some of the newest products and services for cognitive ability and weight management fit into wellness journeys. All that, plus the Flava of the W…
…
continue reading

1
ViVE ’25: Dr. Georgia Gaveras, Co-founder & Chief Medical Officer, Talkiatry (#409)
9:33
9:33
Play later
Play later
Lists
Like
Liked
9:33(BONUS EPISODE) Live from ViVE: Dr. Georgia Gaveras is Co-founder & Chief Medical Officer at leading telepsychiatry provider Talkiatry, and she shares how telepsychiatry reduces care gaps and stigma so more psychiatric needs are met. SPOTLIGHT: SHED Shed is revolutionizing health and wellness by making wellness available to everyone. Through person…
…
continue reading

1
Dual Transformation: Keys to Advocate Health's Consumer Strategy (#408)
30:48
30:48
Play later
Play later
Lists
Like
Liked
30:48Jamey Shiels, Senior Vice President of Consumer and Digital Experience at Advocate Health, discusses the tech that supports their consumer experience strategy, where health systems are playing in wellness, and what they need to do in order to successfully engage consumers today. All that, plus have the Flava of the Week about where the puck is goin…
…
continue reading

1
HIMSS ’25: Deborah Edberg, MD, Oak Street Health (#407)
9:56
9:56
Play later
Play later
Lists
Like
Liked
9:56(BONUS EPISODE) Live from HIMSS: Dr. Deborah Edberg is the inaugural Chief Wellness Officer at Oak Street Health, and she discusses the intersections of physician wellness and patient experience. This show is produced by the Consumer-First Health Group, the community for consumer health enthusiasts. (#407) See omnystudio.com/listener for privacy in…
…
continue reading

1
Faster, Cheaper, More Reliable: The Vision For Drone Delivery in Healthcare (#406)
26:19
26:19
Play later
Play later
Lists
Like
Liked
26:19Courtney Johnk, Global Head of Partnerships and Healthcare for Wing, gives the latest on where you would and wouldn’t expect drone delivery to bring value in the healthcare supply chain, how Wing’s partner network brings their service to life, and the quest to bring down healthcare costs across the board. All that, plus the Flava of the Week about …
…
continue reading

1
HIMSS ’25: Ed Marx, A Chat With A Legend (#405)
12:46
12:46
Play later
Play later
Lists
Like
Liked
12:46(BONUS EPISODE) Live from HIMSS: One of the best parts about conferences like HIMSS is the opportunity to sit down with friends and legends in the space. Ed Marx happens to be both, and in this bonus episode, he was kind enough to share what he’s paying attention to and why he thinks addressing relationships between vendors and buyers can spark fut…
…
continue reading

1
Piedmont’s Douwe Bergsma on Learning From Outside Healthcare (#404)
28:59
28:59
Play later
Play later
Lists
Like
Liked
28:59Douwe Bergsma, Chief Marketing Officer at Piedmont, discusses why their team stopped using the term "Consumer," where patient insights fit in their org structure, and why he doesn’t see an outsider swooping in and saving healthcare. All that, plus the Flava of the Week about new lower-cost, cash-pay options for Wegovy. How are GLP1's altering healt…
…
continue reading

1
HIMSS '25: A.J. Loiacono, Capital Rx (#403)
10:24
10:24
Play later
Play later
Lists
Like
Liked
10:24(BONUS EPISODE) Live from HIMSS: A.J. Loiacono, CEO of Capital Rx, shares a story from a colleague who had three entities on the phone offering different prices for a medical procedure all at the same time, as an example of the unnecessary complexity in claim administration that his team is trying to solve. This show is produced by the Consumer-Fir…
…
continue reading

1
Moderna VP on Covid Anniversary, Vaccine Hesitancy & Medical Innovation (#402)
31:37
31:37
Play later
Play later
Lists
Like
Liked
31:37Jared speaks with Dr. James Mansi, VP of Medical Affairs at Moderna, on the 5-year anniversary of COVID-19 lockdown. The conversation goes some places you might not expect, including how we can drive innovation at a faster pace again and where Moderna is focusing for the next 12 months. All that, plus the Flava of the Week reflecting on the week of…
…
continue reading

1
HIMSS ’25: Joey Seliski & Franco Cardillo (#401)
13:43
13:43
Play later
Play later
Lists
Like
Liked
13:43(BONUS EPISODE) Live from HIMSS: Joey Seliski, Director of Technology Strategy and Digital Health at Allegheny Health Network, and Franco Cardillo, Executive Director of Digital Transformation Strategy & Operations at MUSC, discuss the importance of health system collaboration and some recent wins that their organizations are celebrating with consu…
…
continue reading
Jared and Zain continue discussing their predictions from a few months ago and what they want to see more and less of in the years ahead. All that plus the Flava of the Week on what we got wrong about Consumerism 1.0. Why is it so important for us to reframe Consumer Transformation as an opportunity rather than a threat, and how can we use those le…
…
continue reading

1
ViVE '25: Craig Samitt, Longitude Health (#399)
21:53
21:53
Play later
Play later
Lists
Like
Liked
21:53(BONUS EPISODE) Craig Samitt, CEO of Longitude Health PHM, discusses the organization’s vision for its collaboration between four leading health systems, why previous approaches to innovation have stalled at times, and how healthcare leaders can use emerging digital solutions to work smarter, not just harder. This show is produced by the Consumer-F…
…
continue reading

1
Asking the Right Questions About Sleep (#398)
25:26
25:26
Play later
Play later
Lists
Like
Liked
25:26Kirk Huntsman, CEO of Vivos Therapeutics, gives hope for sleep apnea, a condition that an estimated 39 million US adults suffer through, and how taking charge of our health quite literally starts with our breathing. All that, plus the Flava of the Week about F45 teaming up to add GLP-1 medications to its on-demand fitness and nutrition tools. How d…
…
continue reading
Torey Lee, Director of Data Science & Research at WHOOP, talks about the intersection between wearables and functional health, WHOOP’s new step tracking feature, and how the line between healthcare and consumer devices is getting thinner. All that, the Flava of the Week about Hinge Health’s latest research. What does their data tell us about the va…
…
continue reading

1
Keys to Managing Chronic Conditions & Personal Health Data (#396)
23:56
23:56
Play later
Play later
Lists
Like
Liked
23:56Oren Nissim, CEO and Co-Founder of Brook Health, discusses the current state of home health, understanding how a consumer thinks about their chronic condition on a daily basis, and how to break down silos between remote patient management and care management. All that, plus the Flava of the Week about Life Time offering DexCom continuous glucose mo…
…
continue reading

1
GREATEST HITS: Consumer Healthcare with Josh Pappas (#395)
49:36
49:36
Play later
Play later
Lists
Like
Liked
49:36The next in our greatest hits playlist is an episode of Inside the Digital Health & Sales Locker Room from 2023. Host Josh Pappas invited Jared and Zain to join him to discuss consumer healthcare. They talk about the need for everyone in healthcare to better understand the needs of consumers, as well as their predictions for innovation around those…
…
continue reading

1
Why Demand for Virtual Specialty Care Is Growing (#394)
23:07
23:07
Play later
Play later
Lists
Like
Liked
23:07Frank McGillin, CEO of The Clinic by Cleveland Clinic, discusses virtual specialty care trends that their team is seeing, the cost savings of virtual second opinions ($8,700!), and designing services to help patients manage their emotional journey. All that, plus the Flava of the Week about Target announcing another 2,000 wellness products. How doe…
…
continue reading

1
GREATEST HITS: Pharma’s Piece of the Consumer Puzzle (#393)
25:25
25:25
Play later
Play later
Lists
Like
Liked
25:25Amy West, Head of US Digital Health & Innovation Strategy at Novo Nordisk, joined the show in April 2023 during the early days of the semaglutide rush to share how human-centered clinical approaches are innovating digital therapeutics and patient treatments. What do you think? This show is produced by the Consumer-First Health Group, the community …
…
continue reading

1
INSIGHTFUL! How Bayer Connects Consumers With Its Brands (#392)
20:20
20:20
Play later
Play later
Lists
Like
Liked
20:20Dave Tomasi, President of Bayer Consumer Health for North America, talks about how everyday medications fit into consumers’ health and wellness journeys, including some considerations that you might not expect from a 150-year-old brand. All that, plus the Flava of the Week about Best Buy Health’s year in review. What are some of the indirect benefi…
…
continue reading

1
GREATEST HITS: Lee Aase & the Next Primary Care Revolution (#391)
25:38
25:38
Play later
Play later
Lists
Like
Liked
25:38Direct primary care and digital-based functional medicine have a lot in common. In the latest episode in our greatest hits collection, we revisit our conversation with Lee Aase and why he considers personalized, membership-based, whole-person health to be the next revolution. Lee joined the show in April 2022 to share his story of unretiring from a…
…
continue reading

1
So You Think You Know Functional Medicine? (#390)
23:04
23:04
Play later
Play later
Lists
Like
Liked
23:04Dr. Erica Armstrong, CEO and Founder of Root Functional Medicine, talks about the evolution of functional health, the challenges of making lifestyle changes on your own, and the benefits of pairing patients with a doctor, a dietician, and a thriving online community. All that, plus the Flava of the Week about Rock Health’s 2024 market assessment. H…
…
continue reading

1
GREATEST HITS: Say Goodbye to Friction (#389)
25:56
25:56
Play later
Play later
Lists
Like
Liked
25:56Today’s AI stands on the foundation that was built years before. In the latest episode in our greatest hits collection, we revisit our conversation with Orbita’s Nate Treloar from November 2021, where he shared some provocative thinking about conversational AI, including voice and chatbots, and the very latest on how these technologies are providin…
…
continue reading

1
Transcarent’s New Findings About the Cancer Experience (#388)
24:01
24:01
Play later
Play later
Lists
Like
Liked
24:01Snezana Mahon, Chief Operating Officer at Transcarent, sheds light on the company’s recently released consumer insights about the cancer experience, matching benefit structures to support those journeys, and where employers fit into the equation. All that, plus the Flava of the Week about new research on aging in place from AARP and the Consumer Te…
…
continue reading

1
GREATEST HITS: Is Design Thinking The Secret Sauce? (#387)
28:03
28:03
Play later
Play later
Lists
Like
Liked
28:03Before Amy Heymans became a regular in our Predictions Series, she joined us in November 2021 to share how design thinking catalyzes consumer-first healthcare. She discussed how to use design thinking principles to break down silos and bridge the gulf between designers and builders. The industry still needs help to harness the rich value of co-crea…
…
continue reading

1
How Komodo Health’s Real-Time Data Helps Consumers (#386)
27:30
27:30
Play later
Play later
Lists
Like
Liked
27:30Web Sun, President and Co-Founder of Komodo Health, talks about outsourcing complexity, turning lagging indicators into leading indicators, and democratizing insights that help change the game for consumers. All that, plus the Flava of the Week about the head of Function Health campaigning to integrate nutrition into medical school training. Can yo…
…
continue reading

1
GREATEST HITS: Marketing's Role in Digital Transformation (#385)
32:10
32:10
Play later
Play later
Lists
Like
Liked
32:10Ed Marx joined Jared in April 2021 to share how marketing and culture can either be catalysts for digital change or prevent progress from happening, and how healthcare martech stacks are often a glut of point solutions Frankensteined together. Ed is a luminary in the industry, and his remarks are just as relevant today. This show is produced by the…
…
continue reading

1
How Instacart Health Is Leading Tech-Enabled Nutrition (#384)
23:43
23:43
Play later
Play later
Lists
Like
Liked
23:43Sarah Mastrorocco, General Manager of Instacart Health, discusses the past, present, and future of the popular service and how tech enablement platforms can ultimately improve people’s health. All that, plus the Flava of the Week about ZocDoc’s What Patients Want report. How can we use this report to refine the direction of our consumer strategies …
…
continue reading

1
GREATEST HITS: Jared & Zain’s 2024 Predictions (#383)
39:22
39:22
Play later
Play later
Lists
Like
Liked
39:22Replay Jared and Zain’s predictions from a year ago as they offered their takes on what could be coming next for consumer transformation from inside and outside traditional care providers. This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as…
…
continue reading
Jared begins 2025 with the State of the State in consumer-centered care. It’s a new year, but the mission remains the same: make significant progress making consumer-centered products and services. All that, plus a special Flava of the Week featuring a list of industry voices that YOU compiled. Whom did you recommend that we follow, watch, read, an…
…
continue reading

1
2025 PREDICTIONS SERIES: Jared, Zain & James (#381)
49:12
49:12
Play later
Play later
Lists
Like
Liked
49:12Our 2025 Predictions Series wraps up as James Gardner joins Jared and Zain. What do we see happening with consumer-centered care? (1) The rise of connected fitness, (2) The hospital of the future, (3) Health systems going from a green light to a yellow light, (4) Public sentiment weakening in health systems, (5) Strengthening the primary care backb…
…
continue reading

1
GREATEST HITS: Jane Sarasohn-Kahn & Amy Heymans’ 2024 Predictions (#380)
40:44
40:44
Play later
Play later
Lists
Like
Liked
40:44See how Jane Sarasohn-Kahn and Amy Heymans predicted that health systems, health plans, and new entrants would address the calls to become more consumer-centric in 2024. This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #299. This…
…
continue reading

1
2025 PREDICTIONS SERIES: Jane Sarasohn-Kahn & Amy Heymans (#379)
42:48
42:48
Play later
Play later
Lists
Like
Liked
42:48The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change. All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on…
…
continue reading

1
GREATEST HITS: Predicting Pretty Much Everything (#378)
32:59
32:59
Play later
Play later
Lists
Like
Liked
32:59(Originally aired in March 2022) Paul Schrimpf, Jeff Gourdji, and Priya Aneja shared some provocative predictions about rising consumer and patient expectations, ever-advancing technology, and perennial pressure to reduce costs and increase access. This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are …
…
continue reading

1
2025 PREDICTIONS SERIES: Paul Schrimpf & Jeff Gourdji (#377)
28:27
28:27
Play later
Play later
Lists
Like
Liked
28:27Our 2025 Predictions Series kicks off with Paul Schrimpf and Jeff Gourdji diving into what they expect (and hope) to see in 2025 from traditional providers, nontraditional entrants, and payers. All that, plus the Flava of the Week about recommendations of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care.…
…
continue reading

1
GREATEST HITS: Our Advice to Consumer Health Brands (#376)
23:27
23:27
Play later
Play later
Lists
Like
Liked
23:27This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #195 and originally aired in January 2022. Zain and Jared offered advice to consumer brands that are trying to break into the healthcare industry. They shared what these brands have working in their favor, as w…
…
continue reading

1
Dr. Gordon Chen & the Story Behind ThriveWell (#375)
32:49
32:49
Play later
Play later
Lists
Like
Liked
32:49Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity. All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these …
…
continue reading

1
GREATEST HITS: Dr. Gordon Chen On Value-Based Care’s Future (#374)
30:07
30:07
Play later
Play later
Lists
Like
Liked
30:07Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. I…
…
continue reading
Dr. Oliver Kharraz, CEO and Founder of Zocdoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices. All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the …
…
continue reading

1
GREATEST HITS: Beyond the Customer Journey (#372)
26:22
26:22
Play later
Play later
Lists
Like
Liked
26:22Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations a…
…
continue reading

1
Our First-Ever Health System Celebration Series (#371)
55:17
55:17
Play later
Play later
Lists
Like
Liked
55:174 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton. All that, plus the Flava of the Week about Forward Healt…
…
continue reading