Best Jonathan Shroyer Podcasts (2025)

1
The Hidden Profit Center 27:09

5M ago27:09

27:09

We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operat…

1
Transfer of Experiences 17:26

1+ y ago17:26

17:26

In this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner. Andrea, the founder of MBA, shares her wealth of knowledge and experience, offering invaluable insights into building a strong foundation for new busi…

1
AI Cognition driving CX and the Human Experience 18:51

1+ y ago18:51

18:51

Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often referred to as the Holy Grail of AI, holds the promise of significantly reducing costs for various produc…

1
Human Design and Business Success 15:15

2y ago15:15

15:15

Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superficial fixes, seeking transformational experiences for all those involved. Drawing upon her executive backgr…

1
The Future of Work 13:13

2y ago13:13

13:13

Host Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey and vision for the platform. Revolancer has garnered support from prominent investors, including London-based VC SFC Capital and notable angels such a…

1
Community and AI 10:50

2y ago10:50

10:50

Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sarah is passionate about assisting businesses in overcoming their most pressing data challenges. Recognizin…

1
Self Service and the Service Economy 12:22

2+ y ago12:22

12:22

Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is…

1
Authentic, Intentional, Inclusive 13:16

2+ y ago13:16

13:16

This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communicati…

1
Those Who Serve 17:45

2+ y ago17:45

17:45

This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians. Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, …

1
Humans Connecting with Humans 13:58

2+ y ago13:58

13:58

Jonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career success growing revenue and new business. Almost 30 years recruiting, hiring, and training high-performing teams; building strategic partnerships to grow rev…

1
Brand Ambassadors 11:59

2+ y ago11:59

11:59

“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes ”...I have a high regard for John’s ability to lead and mentor others. And while I can deeply laud his work ethic, grace in receiving feedback, and love of technology, it is his sense of humor, humility, and partnersh…

1
The Future of Service is Financial Freedom 10:52

2+ y ago10:52

10:52

Host Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class. Who is Ajaie Albert? #1. I have a desire to help everyone especially soldiers win at the financial game called “Capitalism” #2. As a Mentor Leader and Educator, I’m dedicated to always learn and develop to provide you with value (I will learn, implement, educate, …

1
Service is all about Global Talent 9:40

2+ y ago9:40

9:40

Host Jonathan Shroyer talks with Andrew Le, Partner at With My Coffee. Andrew is a creative agency owner with over 10 years of experience in the advertising/marketing space. He has scaled his agency from a team of 10 to over 40+ in the span of 2 years, managing a 30% annual client growth rate and simultaneously increasing profit margins by 300%. He…

1
Elevate Your Experience with Empathy 12:33

2+ y ago12:33

12:33

Host Jonathan Shroyer talks with Steve Gutzler,CEO and Founder of Leadership Quest. OUR GUEST: ►STEVE GUTZLER is the President of Leadership Quest, a Seattle-based Leadership Development company. ►INTERNATIONAL BEST-SELLING AUTHOR of seven highly-acclaimed books that have topped Amazon and have received rave reviews from readers. ►MASTER LEADERSHIP…

1
Bots, Droids, and Human Centered Design 14:47

2+ y ago14:47

14:47

Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys…

1
Lemonade - Jeff Poffenbarger 14:10

2+ y ago14:10

14:10

Host Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/…

1
Effortless and Full of Purpose - Linh Ho 10:28

2+ y ago10:28

10:28

Linh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelerating sales and marketing pipeline. She is an advisor to multiple tech startups, and a board member of non-profit organizations. She is continuing her e…

1
Reading Customers' Minds - Karen L. Clarkson 11:16

2+ y ago11:16

11:16

Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA. About Karen L. Clarkson: 𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakehol…

1
Persona-lization - Brett Frazer 11:13

2+ y ago11:13

11:13

This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have just promised them the best, be its simplicity, efficiency, productivity, creativity, security, privacy, connectivity, …

1
Our Kids are Showing Us the Future of Service - Carol Marshall 12:52

2+ y ago12:52

12:52

Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact center environment. Strategic vision and analytical skills proven to drive results while creating trust and pa…

1
The Future of Work is Human - Sarah McDonald 11:41

2+ y ago11:41

11:41

Host Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactically, and inspire teams to achieve aggressive goals. Culture and customers are central to all I do and believe in. Concentrations: Leadership coaching, …

1
Web 3 and the Great Wallet Identity Revolution - James Shannon 19:13

2+ y ago19:13

19:13

Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative service agency called Auras Studios, helping musicians create augmented reality experiences across the web. To learn more, please v…

1
Product Creators are now Service Makers - Jon Nordmark 14:54

2+ y ago14:54

14:54

Host Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai. Jon is: An E&Y Entrepreneur of the Year at Rocky Mountain Region A Co-founder, 10-yr CEO eBags; $1.65B bags sold A LinkedIn Top Voice for 20+ tech articles written A Newman Lifetime Achievement Award | CO Tech Association To learn more, please visit: https://www.arise.…

1
The Great Financial Transition - Emmanuel Daniel 15:05

2+ y ago15:05

15:05

Emmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Beijing, Dubai, and representatives around the world. He is, at heart, a writer, entrepreneur, consultant, traveler, and erratic blogger. He was recognize…

1
Creator of the Future Service Ecosystem -Tim Fields 10:56

2+ y ago10:56

10:56

Tim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users. Tim Fields has been making games and software professionally since 1995. He has been involved with numerous small developers, as well as Hasbro, Wizards of the Coast, Kabam, Microsoft, Electronic Art…

1
Every customer wants to be a VIP - Ted Rubin 16:46

2+ y ago16:46

16:46

Host Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who …

1
The Next Generation Customer - Jonathan Daniels 15:30

2+ y ago15:30

15:30

Host Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai. Daniels shared, " We began to deliver using Agile methodologies, which was a big step forward.But for various reasons, we kept coming to work with the aim of impressing our colleagues, our managers and ourselves.We lost our focus on the customer. Fo…

1
People Serving People - Nate Brown 10:36

2+ y ago10:36

10:36

Host Jonathan Shroyer talks with Nate Brown, Senior Director of Customer Experience at Arise Gaming. Nate loves all things customers. He's well-versed in a variety of CX disciplines, including journey mapping, survey process and analysis, the voice of customer programs, employee engagement, and many more. His sweet spot is helping employees underst…

1
Talent, The Service Force Multiplier - Keith Pape 12:45

2+ y ago12:45

12:45

Host Jonathan Shroyer interviewed Keith Pape, CEO at Yellow Pike Media and Yellow Pike Games, in this episode of the Future of Service podcast. Keith is an entrepreneur and senior marketing executive with significant Digital leadership experience. He has a proven track record of delivering impressive revenue, profit, and award-winning creative camp…

1
Everything is Going Hybrid - Brian Blackader 13:11

2+ y ago13:11

13:11

Host Jonathan Shroyer talks with Brian Blackader, Expert Associate Partner at McKinsey and Company. Brian serves leaders in the BPO industry to transform and improve their performance and investors in the space. As a core expert in our Digital Customer Operations Service Line, he advises industrial companies functionally on their customer operation…

1
Seamless Experience and Building Decade-Long Customers - Misa Chien 14:09

3y ago14:09

14:09

Host Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedback. Their post-call survey provides loving customer service stories to the entire organization, giving everyone purpose and recognition like no tomorrow…

1
Human Experience, Augmented by Technology and Data 16:49

3y ago16:49

16:49

The Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it's broad and intended to bring in all different viewpoints from across the industry and globe. This episode's guest is Mary Drumond, Chief Marketing Officer at Worthix and host of the Voices of CX Podcas…

1
Future of Service Introduction 3:55

3y ago3:55

3:55

Host Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guests and topics he will bring to the show. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://mission…

1
21 - Count-On-Able with C-Level Roundtable's Jeff Cohen 43:51

3y ago43:51

43:51

Your host, Mike Acker, talks with Jeff Cohen of C-Level Roundtable. Jeff Cohen created C-level Roundtable in 2001 to bring a unique blend of state-of-the-art behavioral coaching, driven by his practical business, leadership, and academic experience. To learn more about Jeff's work, visit https://www.clevelroundtable.com/ If you'd like to be a guest…

1
20 - Internships Abroad with Absolute Internship's Fredrik Van Huynh 35:27

3y ago35:27

35:27

Your host, Mike Acker, talks with Fredrik Van Huynh of Absolute Internship. Absolute Internship has formed into a leading international internship program. They enable university students and graduates to develop their career aspirations across the globe. To learn more about Fredrik's work, visit https://absoluteinternship.com/…

1
19 - Elbow to Elbow with Green Apple Consulting's Lisa Mitchell 35:56

3y ago35:56

35:56

Your host, Mike Acker, talks with Lisa Mitchell of Green Apple Consulting. Green Apple Consulting helps Talent Management Leaders embed talent programs that drive results and elevate organizational culture. They support you through transformational coaching, consulting, and training for you and the companies you serve. To learn more about Lisa's wo…

1
18 - Building Trust in Your Network with Oﬃcium Labs' Jonathan Shroyer 28:52

3y ago28:52

28:52

It's the little things that count… especially when running a growing organization. If you want to make your organization the best it can be, you need to be sure that everyone is happy and growing. After all, your business will only succeed when everyone feels supported and has the tools they need to do their job. They are more likely to take owners…

1
17 - Global Innovative Alcohol Company with Phusion Proejcts' Jeff Wright 21:18

3y ago21:18

21:18

Your host, Mike Acker, talks with Jeff Wright of Phusion Projects. Innovation and disruption are in their DNA at Phusion. They understand consumers as category agnostic and pursue flavor, brand, and functional benefits above all else. To learn more about Jeff's work, visit https://phusionprojects.com/…

1
16 - Executive Presence with iExcelerate's Kimberly Gerber 46:06

3y ago46:06

46:06

Your host, Mike Acker, talks with Kimberly Gerber of iExcelerate. iExcelerate is a leadership and communication incubator. They develop confident, strategic leaders and high-performing executive teams that build inspiring cultures and deliver profitable results. To learn more about Kimberly's work, visit https://www.iexcelerate.com/…

1
15 - Enabling Personal Transformation with Canadian Management Centre's Tania Cervoni 41:56

3y ago41:56

41:56

Your host, Mike Acker, talks with Tania Cervoni of the Canadian Management Centre. With 20 years of experience in education, training facilitation, coaching, and organizational development, Tania excels at identifying and developing the potential in individuals and teams. To learn more about Tania's work, visit https://cmcoutperform.com/…

1
14 - Trained Virtual Staff with Virtual Worker Now's Jonathon Kendall 37:57

3y ago37:57

37:57

Your host, Mike Acker, talks with Jonathon Kendall of Virtual Worker Now. Virtual Worker Now is a massive team of world-class experts from all around the globe. Specializing in 9 skill sets, VWN Specialists know how to make businesses work better, scale faster, and make more money. To learn more about Jonathon's work, visit https://virtualworkernow…

1
13 - Hybrid Workspace with Powell Software's Anthony McGinnis 35:28

3y ago35:28

35:28

Your host, Mike Acker, talks with Anthony McGinnis of Powell Software. Powell Software helps companies meet the challenges of the hybrid workplace, with a digital workplace built for everyone and accessible to everyone. They improve the employee experience, helping companies write their own “future of work” by leveraging the talent of their entire …

1
12 - Head of People Operations with Credly's Brittany Storie 39:24

3+ y ago39:24

39:24

What is the one thing that makes your employees want to grow with you in your organization? Research shows that value alignment is one of the many factors that define employee satisfaction in an organization. Are your employees aligned with your organizational values? Do they have the curiosity humility to lead forward? In this episode of Masters o…

1
11 - Remote Visual Assistance Software with Help Lightening's Gary York 42:18

3+ y ago42:18

42:18

Your host, Mike Acker, talks with Gary York of Help Lightning. Help Lightning provides remote visual assistance software to hundreds of companies, across a variety of industries, with more than 60,000 users in over 90 countries. To learn more about Gary's work, visit https://helplightning.com/By Mike Acker

1
10 - Leading the Digital Credential Movement with Credly's Jonathan Finkelman 44:40

3+ y ago44:40

44:40

Your host, Mike Acker, talks with Jonathan Finkelman of Credly. To create a world where every person can achieve their full potential based on their verified skills, Credly helps organizations make better decisions based on trusted information about what people know and can do. To learn more about Jonathan's works, visit https://info.credly.com/…

1
9 - Better Human Capital Decisions with Credibly's Jonathan Finkelstein 44:40

3+ y ago44:40

44:40

If you want to build a successful and sustainable company, you know that employee engagement and retention are critical. One of the ways to think about keeping employees engaged is to encourage them to chase things that they're really passionate about. Helping them chart their own growth path is also highly beneficial for any company, as you get to…

1
8 - Diversity, Efficiency, and Effectiveness with Pymetrics' Frida Polli 51:46

3+ y ago51:46

51:46

Your host, Mike Acker talks with Frida Polli, CEO, and Founder of Pymetrics. A platform that helps companies build the workforce of the future, using behavioral science and audited AI technology, resulting in more diverse teams and more efficient processes. In this episode, you'll hear about cognitive brain function, data science, cultural values, …

1
7 - Gather, Decide, and Act with Restaurant 365's Tony Smith 28:39

3+ y ago28:39

28:39

In this episode, your host Mike Acker talks to Restaurant 365's Tony Smith about being data-oriented, employee retention, growth, and more. Connect with Tony Smith: https://www.restaurant365.com/press-release/restaurant365s-ceo-tony-smith-receives-2021-ocbj-innovator-of-the-year-award/ https://www.linkedin.com/in/tony-t-smith…

1
6 - Raising Others Up with Animaker's RS Raghavan 24:40

3+ y ago24:40

24:40

Your host talks with RS Raghavan f Animaker. A platform for beginners, non-designers & professionals to create Animation and Live-Action videos for every for all types of content channels. To learn more about Animaker, visit https://www.animaker.com/ If you'd like to be a guest on the Masters of Employee Development podcast, click HERE…

1
5 - Leadership Management with Tucson Old Pueblo Credit Union's Marianne Scarzello 23:14

3+ y ago23:14

23:14

Time and dedication are the biggest challenges faced by developing leaders. Being a leader requires you to balance your time between your leadership duties and your personal life. You need to ensure employee development and well-being, while also making sure that their individual goals align with the organization’s overall objectives. In this episo…

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