Best Parul Patel Podcasts (2025)

1
S2-Ep 15 EPIC Solutions with Parul Patel 28:52

14d ago28:52

28:52

In this episode, host Jacqueline Frost talks to Parul Patel, a lawyer and founder of the legal and sports business consultancy, Fuel+Move. Parul explains that her problem-solving prowess stems from a combination of innate curiosity and extensive professional nurturing, particularly during her time at Nike, where there was a strong expectation to "f…

1
The Expansion Mindset: How Great CSMs Drive Growth Without Selling 30:51

7d ago30:51

30:51

In this episode of the Customer Success Pro Podcast, Anika Zubair discusses how customer success professionals can drive customer growth without feeling like salespeople. She emphasizes the evolving role of customer success as a revenue-driving function and the importance of building trust with customers. Anika outlines common mistakes in customer …

1
The AI-Powered CSM: What It Really Looks Like in 2025 29:16

14d ago29:16

29:16

In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid common mistakes in its adoption, and maximize its potential in daily tasks. Anika provides practical applications of AI in discovery calls, quarterly busi…

1
Build Your First Customer Success Retention Program with Parul Bhandari 54:38

21d ago54:38

54:38

In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. They explore the importance of understanding customer goals, the role of product market fit, and the necessity of tracking essential metrics from day one. Parul shares her jo…

1
S2-Ep 14 EPIC Freedom with Alexandra Foster 26:00

28d ago26:00

26:00

In this episode, host Jacqueline Frost talks to Alexandra Foster, Director, Global Banking, Financial Services & Insurance (BFSI) & Professional Business Services, Fujitsu. Alexandra discusses transforming challenges into strengths. She highlights how self-diminishing language, like "just," can undermine self-worth, advocating for celebrating all w…

1
How to Build Strategic Relationships with Your Customers 27:05

28d ago27:05

27:05

In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Success Managers in managing multiple accounts and the need to shift from transactional interactions to strategic partnerships. Anika outlines common mista…

1
Transforming Customer Success: From Reactive to Proactive 19:57

1M ago19:57

19:57

In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-by-step approach to building a proactive customer success organization, emphasizing the need to define success from the customer's perspective, map the customer journey, automate touchpoints, and regu…

1
Improve Your Storytelling Skills by 200% and Land Your Next Upsell 20:49

1M ago20:49

20:49

In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantly enhance a CSM's ability to connect with customers, drive revenue, and create compelling narratives that resonate with clients. Anika outlines a stru…

1
S2-Ep 13 EPIC Possibility with Anna Mascolo 24:55

1M ago24:55

24:55

In this episode, host Jacqueline Frost talks to Anna Mascolo, Executive Vice President, Low Carbon Solutions, Shell Anna discusses key moments that shaped her remarkable career journey. Such as managing self-doubt by acknowledging but not surrendering to imposter syndrome, and how she evolved from trying to blend in to embracing her authentic leade…

1
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel 1:02:33

2M ago1:02:33

1:02:33

In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retention, and upsells. Ashna shares her journey from customer success to marketing, emphasizing the importance of messaging and cross-functional teamwork in e…

1
S2-E12 EPIC Curiosity with Isabel Berwick 27:44

2M ago27:44

27:44

In this episode, host Jacqueline Frost talks to Isabel Berwick, Working It editor, Financial Times Isabel describes how curiosity has shaped her career and personal life. Growing up, she moved frequently between schools, developing an extroverted nature and genuine interest in others. She describes herself as a "timid extrovert" who found tradition…

1
S2-Ep11 EPIC Clarity with Caroline Brown, PhD 29:31

2M ago29:31

29:31

In this episode, host Jacqueline Frost talks to Caroline Brown, PhD Partner at Deloitte Caroline reflects on her journey of self-awareness and leadership growth, sparked by a pivotal career setback when she is passed over for a promotion she expects to receive. She shares how this moment revealed a key blind spot: her exceptional ability to see cle…

1
How to Identify At-Risk Customers and Save Them 38:16

2M ago38:16

38:16

In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths about churn, emphasizes the importance of proactive engagement, and outlines a five-step framework for recognizing at-risk customers. The episode provi…

1
The #1 mistake CSMs make when trying to drive expansion — and how to fix it 23:17

3M ago23:17

23:17

In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights that expansion should not be treated as a one-time event but rather as an ongoing process that requires continuous conversations and guidance. Anika pr…

1
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye 52:19

3M ago52:19

52:19

In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. They discuss Melanie's journey in customer success, her transition between various roles, and her innovative approach to customer engagement known as the 'anti-check-in.' Melanie shares her experiences …

1
The One Thing That Will Make or Break Your Customer Success Career 33:19

3M ago33:19

33:19

In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical role of strategic communication in customer success. She debunks common misconceptions about what defines success in the field, emphasizing that it's not just about product knowledge or churn prevention. Instead, she highlights the importance of effectively com…

1
S2-Ep10 EPIC Likeability with Frida Dahl 27:06

4M ago27:06

27:06

In this episode, host Jacqueline Frost talks to Frida Dhal, HRBP Global Controlling & Procurement, Signify. Frida shares how having a bubbly personality creates positive environments and how this can initially hinder professional perception. She explains how building trust enables honest feedback and support during difficult times like restructurin…

1
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera 49:43

4M ago49:43

49:43

In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Karkera. They explore the importance of understanding customer value, the need for continuous engagement with customers, and the significance of personal relationships in customer success. Sahil shares in…

1
S2-Ep9 EPIC Elegance with Dr Heather Melville OBE 36:29

4M ago36:29

36:29

In this episode, host Jacqueline Frost talks to Dr Heather Melville OBE, Partner, Stork & May . Heather shares her background as a child of Windrush generation parents who instilled strong values and a "can-do" attitude. She discusses how she transforms negative feedback into motivation and emphasises the importance of effective communication in le…

1
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim 48:05

4M ago48:05

48:05

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. Enter the Planhat Giveway to win an all expense trip to Planhat Open: www.planhat.com/giveaway In this episode of the Customer Success Pro Podcast, host Anika Zubair s…

1
S2-Ep8 EPIC Joy with Michelle Stokes 26:57

5M ago26:57

26:57

Jacqueline and Michelle discuss her career journey, sharing her transition from sales to learning and development at Organon. She emphasises viewing careers as long-term journeys rather than just jobs. Drawing from her childhood love of Lego, Michelle reflects on how early interests often shape career choices. She describes how career paths have ev…

1
S2-Ep7 EPIC Meaning with Lisa Ardley-Price 31:21

5M ago31:21

31:21

In this episode, host Jacqueline Frost talks to Lisa Ardley-Price, Global Co-Chair, NatWest Gender Network. Jacqueline and Lisa discuss her career journey: the transition from private practice to an in-house role at NatWest, prompted by the loss of both parents in 2013. The move enabled her to develop broader business skills while maintaining work-…

1
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele 43:30

6M ago43:30

43:30

In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general management. They discuss the importance of customer advocacy in driving new sales, strategies for upselling and expansion, and the evolving role of customer…

1
First time Customer Success Leader to a Revenue Leader with Stijn Smet 51:57

7M ago51:57

51:57

In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Stino, the head of customer success at whale.io. They discuss the evolving role of customer success in the SaaS industry, emphasizing the importance of a revenue-focused mindset. Stino shares his journey from being a tax attorney to a customer success leader, the cha…

1
S2-Ep6 EPIC Navigation with Donna Irvine 26:08

7M ago26:08

26:08

By Jacqueline Frost

1
Customer Success Metrics That Drive Growth with Jay Nathan 51:04

8M ago51:04

51:04

In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in tracking and adjusting…

1
S2-Ep5 EPIC Principles with Julia Kelley 25:01

8M ago25:01

25:01

In this week’s podcast, Jacqueline Frost interviews Julia Kelley, Vice President, Legal and Compliance - AB Volvo Penta. Julia explains her role in the company, detailing her work with Volvo's industrial business unit. She shares her pivotal career moment, which occurred while clerking for Judge Charles Weston Houck, known for his landmark ruling i…

1
S2-Ep4 EPIC Opportunity with Dame Jayne-Anne Gadhia 26:48

8M ago26:48

26:48

In this EPIC podcast episde, Jacqueline meets with Dame Jayne-Anne Gadhia, founder of fintech Snoop. Jayne-Anne focuses on pivotal moments in her career. She shares how a leadership course in Derbyshire, UK changed her life, giving her the confidence to lead by realising her ability to connect with an audience. During her time at Norwich Union (now…

1
S2-Ep3 EPIC Insights with Prae Sunantaraks 29:18

9M ago29:18

29:18

In this podcast, Jacqueline Frost interviews Prae Sunantaraks, Director, Thailand and Laos, AVPN, about navigating the world with visual impairment and the power of insight. Prae shares how her lack of sight sharpened her other senses, enabling her to "see" the world in unique ways. She highlights the importance of listening, suggesting that people…

1
How to Get Promoted into an Enterprise CSM with Caly Agar 46:37

9M ago46:37

46:37

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair discusses with Carly Agar, founder and CEO of Carly Agar Training, about effective strategies fo…

1
S2-Ep2 EPIC Boundaries with Karen Jones 30:36

9M ago30:36

30:36

In this podcast episode, Jacqueline Frost interviews Karen Jones, Director of Europe Marketing Immunodiagnostics at Thermo Fisher Scientific. Beyond her demanding role marketing allergy and autoimmune diagnostics across Europe, Karen also runs a 12-week women's coaching program at Thermo Fisher. Karen shares that despite her impressive academic bac…

1
S2-Ep1 EPIC Vision with Kat Davis 27:11

10M ago27:11

27:11

In this episode, host Jacqueline Frost talks to Kat Davis, VP of Strategy and Business Development at Solenis. Kat highlights the importance of combining business acumen with technical skills. Drawing from her early career experience in a production line, Kat emphasizes the value of understanding the financial impact of operational efficiency. This…

1
Using AI in Your Daily Customer Success Routine with Alex Turkovic 48:23

10M ago48:23

48:23

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of AI, tools for cu…

1
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey 36:00

11M ago36:00

36:00

Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/revup Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro Podcast, host Anika Zubair spe…

1
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes 51:21

12M ago51:21

51:21

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at sc…

1
Ep 20: EPIC Limits with Lisa Quinn 29:52

1y ago29:52

29:52

In this episode of "Finding Your Epic," Jacqueline Frost takes on a new role as the interviewee, with Lisa Quinn stepping in as the interviewer. The theme for their enlightening conversation is about the importance of setting boundaries, both personal and professional, a recurrent topic Jacqueline has observed throughout her interviews with various…

1
Ep 19: EPIC Outcomes with Rhian-Mari Thomas 28:31

1y ago28:31

28:31

In this weeks podcast, Jacqueline interviews Rhian-Mari Thomas OBE, CEO, Green Finance Institute. The conversation explores their journeys as female leaders in finance, highlighting how their roles have shaped their leadership philosophies. Jacqueline recalls their initial connection formed over shared experiences in senior financial positions. Rhi…

1
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr 46:02

1y ago46:02

46:02

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares his journey over…

1
Ep 18: EPIC No! With Carmina Lees 26:05

1y ago26:05

26:05

In this episode, host Jacqueline Frost talks to Carmina Lees, Managing Director, Financial Services, Accenture Dive into the transformative power of saying "no" with the latest episode of "Finding Your EPIC," This insightful discussion between Jacqueline and Carmina reveals how mastering the art of refusal can dramatically shape your career and imp…

1
Ep 17: EPIC Contribution with Carolina de la Paz 25:23

1y ago25:23

25:23

In this podcast conversation between Jacqueline Frost and Carolina de La Paz, the focus is on Carolina's initiative called "Women Enhancing Logistics" at Lenovo, aimed at promoting diversity and women's leadership in the logistics industry. Jacqueline was inspired by Carolina's story and reached out to her after listening to a discussion on ambitio…

1
How to become a Strategic Customer Success Manager with Erika Villarreal 46:47

1y ago46:47

46:47

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair interviews Erica Villareal, a strategic customer success manager at Eptura and a top 25 CS influ…

1
Ep 16: EPIC Simplicity with Lucy Newcombe 27:29

1y ago27:29

27:29

In the latest EPIC podcast Jacqueline's guest is Lucy Newcombe. Lucy discusses her career journey and key insights into problem-solving and communication. Lucy, who has a background in journalism, PR, marketing, and corporate communications, currently holds the role of Chief People and ESD Officer at Computershare. Throughout the conversation, Lucy…

1
Ep 15: EPIC Community with Heather Key 26:32

1y ago26:32

26:32

In this episode of the "Finding Your Epic" podcast Jacqueline Frost talks with Heather Key, Chief Legal Counsel at Serco and Chair of the Army Families Federation, discusses her 12-year journey of career development and community building. Heather highlights her transition from head of legal at her previous employer to achieving professional and pe…

1
Customer Success Career Path to the C-Suite with Kristi Faltorusso 49:55

1y ago49:55

49:55

Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading figure in the …

1
Ep 14: EPIC Perspective with Melinda Burn 29:48

1y ago29:48

29:48

In a conversation between Jacqueline Frost and Melinda Burn, Melinda, the Vice President of Strategic Marketing at Solecta Inc, discusses her multifaceted role and career trajectory. Melinda's journey from a chemistry background to marketing leadership is marked by intentional steps and proactive decision-making. She emphasizes the importance of cu…

1
Ep 13: EPIC Purpose with Emma Codd 29:11

1+ y ago29:11

29:11

In this conversation between Jacqueline Frost and Emma Codd, Emma shares her journey from being a forensic practitioner to her current role as the Global Chief Diversity, Equity, and Inclusion Officer for Deloitte. She recounts her career changes and the pivotal moments that led her to her current passion for diversity and inclusion. Emma discusses…

1
Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan 43:25

1+ y ago43:25

43:25

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. Imposter Syndrome, Prioritization, and Mindset Shifts in Customer Success. All topics we covered in Today’s talk with Rachel Provan. Today’s podcast will focus on how …

1
Welcome to The Customer Success Pro Podcast by Anika Zubair 2:04

1+ y ago2:04

2:04

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale wo…

1
Ep 12: EPIC Value with Sam Cooper-Gray 26:08

1+ y ago26:08

26:08

In this episode, host Jacqueline Frost talks to Sam Cooper-Gray, Global Head of Market Strategy and Engagement, HSBC Business Banking In a candid discussion, Sam highlights the significance of the importance of adding value. As a mentor and confidante, she exemplifies the transformative power of meaningful relationships. From research to speaking u…

1
Ep 11: EPIC Impact with Felicity March 30:17

1+ y ago30:17

30:17

Step into the world of empowerment with our newest podcast episode: “EPIC IMPACT”! Join us as we introduce Felicity March, Global Vice President of Growth, Security and Resilience, Accenture In a candid discussion, Felicity highlights the significance of mental health awareness in the workplace and the power of embracing authenticity on tough days.…

Podcasts Worth a Listen

Parul Patel Podcasts

Podcasts Worth a Listen

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