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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
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We Need a Nap

Porsche Thomas and Marcellas Reynolds

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"We Need a Nap" is the podcast for anyone who's ever felt like life is one big, exhausting rollercoaster—and we’re here for the ride. Hosted by Porsche Thomas and Marcellas Reynolds, this show dives into everything from pop culture and personal stories to fashion, film, and the chaos of everyday life. With humor, heart, and just a touch of sarcasm, Porsche and Marcellas serve up real talk on current events, relationships, and the things that keep us up at night (even when we really need that ...
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Friendships gradually fade or abruptly end. The heartbreak and grief we experience in friendship is often more painful than a break up in romance. You are not alone! Join our weekly discussion as we re-hash the specifically difficult events surrounding losing a friend.
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today we welcome a new guest host – Joanna Witsch - who has been on the show a few times as one of our expert guests. Joanna Witsch is hosting today's episode which features one of Comarch’s most loyal clients - Emirates National Oil C…
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Send us a text This week, we kick off with the little-known Black origin of Memorial Day and why it matters. The French president gets mushed, a real-life accident mimics Final Destination, and JoJo Siwa is dating a man now?! We break down some of SZA’s surprise guests on Kendrick’s Grand National Tour, and we get into our Top 5 rappers. Marcellas …
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Hadie Perkas is an inspiring entrepreneur with a career starting in recruitment, before founding The Gift Club & The European Loyalty Association. Hadie is known for her business drive, while identifying gaps in the market. The communities she builds empowers businesses to build connections lasting relationships. The latest exciting news from the E…
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In the latest Wiser Loyalty podcast, Aaron Dauphinee of the Wise Marketer Group, speaks with industry loyalty operations expert, Nadine Rubin. Nadine shares her thoughts on the characteristics and skills needed to be successful in loyalty operations after a 25+ year career in the industry. She also shares her vast experience, in particular while la…
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Send us a text This week, we’re unpacking a lot. From the headlines swirling around Joe Biden’s alleged cancer diagnosis to David Geffen’s divorce, we’re breaking down all the mess! In week two of the Diddy trial, new developments create a darker picture — and we’ve got thoughts. Then: why is Pedro Pascal everyone’s collective crush? We explore the…
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Today's episode of Let's Talk Loyalty & Loyalty TV is in Spanish. Descubre las estrategias de lealtad que están marcando la pauta en el sector viajes online en nuestro nuevo episodio de Let's Talk Loyalty/ Recibimos a Alex Sánchez, líder del programa Pasaporte de Despegar y con una valiosa trayectoria en Club Premier. Alex nos comparte cómo Despega…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. I’m delighted to be today meeting with another Fortune 500 brand as we meet with Bank of America, one the world's largest banks. According to its latest annual report, Bank of America now serves approximately 69 million consumer and sm…
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Send us a text This week, we’re starting with Mother’s Day shade, before diving into the latest updates on Diddy’s legal chaos and reports of Tory Lanez being attacked in prison. Then we jet over to Cannes where the film festival just banned nudity — we unpack why. Plus, we step into the Cone of Silence to discuss the “M Word” that makes people unc…
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Today I'm chatting with Don Smith - well known to many of you for his role as the Chief Consulting Officer of Brierley which is now a Capillary Services Company. Don shares his expertise around optimising some of the common KPI’s for loyalty professionals, the importance of the “mental mantle” of loyalty, as well as some of the big nuggets he learn…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. This episode celebrates Comarch which has become our new title sponsor for Loyalty TV, and we are thrilled to announce this as our biggest partnership so far of 2025. Sponsoring Loyalty TV is how Comarch is showcasing its ambition to b…
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Send us a text In this episode, we recap the 2025 Met Gala — the standout looks, the misses, and everything in between. Then we dive into the surprising news about Beyoncé’s Cowboy Carter tour struggling to sell out. Plus, we weigh in on the viral “red balloon” clip that’s taking over the internet and unpack the meaning behind Dark Woke — is it the…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. I’m thrilled to be announcing a new member of the Let's Talk Loyalty family as we continue to grow our network of guest hosts around the world. Today’s announcement is incredibly exciting as we’re being joined by someone who has led on…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. For a masterclass in gamification, you can enjoy Yu-Kai Chou’s down to earth interview with Amanda Cromhout about gamification and his Octalysis Framework. He is the Founding Partner of The Octalysis Group and the creator of The Octaly…
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Send us a text This week, we’re talking about zombieing—when someone ghosts you and then rises from the dead like nothing happened. We also ask: why don’t men approach women in public anymore? Then we dive into our current obsession with ChatGPT, including why saying “please” and “thank you” might actually be costing companies millions. Plus, we’re…
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This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. ¿Te has preguntado cómo las grandes marcas de retail están revolucionando su estrategia de marketing y monetización? En este episodio de Let's Talk Loyalty en español, exploramos el fascinante mundo del Retail Media de la mano de un experto de primer nivel: Juan Restrepo, líder de la es…
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Carly Neubauer, Managing Director of Elevate Loyalty and OneTap Group, introduces two leading strategists from Mando Connect—Charlie Hills and James Davies. Together, they bring a wealth of experience in loyalty strategy and analytics, shedding light on their collaborative work in the loyalty space. Charlie Hills is the Chief Strategy Officer and C…
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Send us a text This week, we’re talking Gen Z and the rise of OnlyFans — is it empowerment, hustle culture, or something deeper? Then we unpack Tracee Ellis Ross’s take on dating younger men and the double-standard backlash. Ryan Coogler’s powerful new deal is making waves in Hollywood, and finally, with more productions moving out of L.A. and Ben …
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Martina Lipp is a true expert in the loyalty space with a career spanning some of the most iconic brands. Martina’s impressive track record includes leading customer loyalty and loyalty programs for Disney, Dollar Shave Club, Nespresso, and T-Mobile. Most notably, Martina is recognized for her groundbreaking work in revamping Disney's international…
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In this episode Bill speaks with CLMP™ and recognized industry figure, Steve Allmen, EVP, Strategy and Partnerships, Canadian Automobile Association. Steve is guiding marketing efforts for this large membership organization. His insights in this conversation will shed light on strategies and tactics to grow loyalty and engagement across large membe…
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Send us a text This week, we’re breaking down the new docuseries Number One on the Call Sheet and why it's a must-watch. Then we dig into Halle Berry’s powerful menopause convo on What Now? with Trevor Noah, and follow it up with Scott Galloway’s viral take on the male loneliness epidemic. Then we get into our favorite Black nepo babies — plus, we …
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In this episode Charlie Hills interviews Amanda Cromhout, the CEO and Founder of Truth. Based in South Africa, Truth is a boutique consulting business specialising in customer centricity and customer loyalty programmes. Amanda is also a proud co-host for Let’s Talk Loyalty! Today we will be learning about her favourite book and loyalty programmes, …
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In this episode Bill speaks with CLMP™ and recognized industry figure, Steve McClelland, Vice President of Loyalty, WestJet. Steve is guiding the operation of WestJet Rewards, which recently announced significant upgrades to its frequency flyer program. His insights in this conversation will shed light on strategies and tactics to fuel growth in th…
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Send us a text In this week’s episode, we talk about the wild finale of White Lotus and share our spoiler-free hot takes. Then we get into real talk about Cory Booker and his record-breaking protest and a deeper look at a disturbing accusation in the new YG single that details sexual assault. We also dive into the Chappell Roan Call Her Daddy contr…
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This episode focuses on Poundland Perks … the new loyalty programme from Poundland in the UK. With Emma Collins, the Head of Digital Loyalty & Engagement for Poundland. Today we will be learning about Emma’s favourite loyalty programmes, how Poundland Perks is delivering for customers and the business and all about their plans for the future. Hoste…
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This interview with Neetan Chopra from IndiGo is highly insightful from learning about a relatively young airline, a very young loyalty programme and a global market place not to be ignored. IndiGo operates out of India, which is the world’s 5th biggest economy. The airline carried over 100m passengers in 2024 and has growth plans for its carrier a…
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Send us a text In this episode, we introduce a safe word for when stories start running a little too long. 👀 We also dive into the bizarre, fake beef between Meghan Markle and Gwyneth Paltrow, explore how White Lotus is surprisingly boosting Porsche’s self-esteem, and break down Bad Bunny’s impact on gender queerness. Plus, we reveal our Top 5 Whit…
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Han Bailey has worked with some of the largest brands and loyalty programs in Australia and the US, including The Star Entertainment Group, David Jones, NewsCorp, Qantas, Global Red, Brierley & Partners, and Coca-Cola. Now consulting for a range of businesses and mentoring emerging loyalty talent, Han brings a commercial perspective to loyalty and …
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This episode focuses on Voyage Loyalty … a fascinating loyalty programme for V.Group. It creates a more engaging and valuable employment experience for seafarers, bringing them respect for their hard work and dedication. With Bridget Blaise-Shamai, Senior Commercial Officer, and Rory Mackenzie, the Loyalty Program Manager, for Voyage Loyalty. Today…
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Send us a text In this episode, we dive into Anthony Mackie’s hot take on what it means to be a man—and let’s just say, we have thoughts. 💬 Plus, we break down icks, red flags, and green flags when it comes to dating and relationships. 🚩✅ From major deal breakers to surprising green lights, we’re keeping it raw, real, and a little childish. Support…
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This episode features one of our industry's well known loyalty leaders when it comes to loyalty finance and loyalty strategy, Evert de Boer. Evert is the Managing Partner at On Point Loyalty, a global advisory firm exclusively niche to loyalty finance and strategy. He is the CEO at Fidivo, which has built the first off-the-shelf loyalty program fin…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today’s topic is super fun and something we’ve never done before on the show. We discovered some research that one of our loyal listeners compiled which listed the membership figures of some of the world’s largest loyalty programs. Tha…
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Send us a text What started as a typical episode takes an unexpected turn when Porsche decides to let Marcellas get some things off his chest. 💥 From unfiltered truths to surprising revelations, this impromptu vent session goes deeper than we expected—and we’re here for it. 🔥 Buckle up for a candid, raw, and unexpectedly therapeutic conversation th…
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This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. En el episodio de Let’s Talk Loyalty en Español está con nosotros Katia Cortes, líder del programa de lealtad Santander Unique Rewards. El programa sirve a las tarjetas Premium del banco con una propuesta de valor basada en experiencias y momentos especiales que buscansorprender a los u…
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Kate O' Brien has been the General Manager of Loyalty at Air New Zealand for the past five years. Kate leads and holds responsibility for the Loyalty business including strategy development and execution, partner relationships and negotiations, airline loyalty tiers and benefits, data and analytics and P&L ownership. Hosted by Carly Neubauer Show n…
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Send us a text In this episode, Porsche and Marcellas discuss Megan thee Stallion/ Hannah Burner interview backlash, Millie Bobby Brown names journalists who wrote stories criticizing her appearance, Jurnee Smollett's ex husband demands half of her retirement, and Gabrielle Union reconsiders going 50/50 in her marriage. Support the show…
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Our guest today is Ashley Deibert, Chief Marketing Officer, Marigold. Ashley leads marketing at Marigold and oversees global go-to-market strategy, brand positioning, and expanding the company’s presence across North America, Latin America, EMEA, APAC, and Japan. Ashley is recognized for her ability to overhaul marketing infrastructures, define go-…
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Customer advocacy and emotional loyalty are driven by value-based alignment rather than product, service and price points. Explore a new take on customer loyalty from the latest whitepaper from Yuping Liu-Thompkins, Professor of Marketing at Old Dominion University and Director of Loyalty Science Lab. Her latest whitepaper: The Politics of Brand Lo…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today’s topic is an industry favourite – we’re here to talk about “Profitability in Loyalty and Strategies for extracting MAXIMUM value from Your Programme.” Our guest is Priyanka Lakhani who is a Senior VP at the Collinson Group. Coll…
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In this episode Charlie Hills interviews Kate Wheaton, the Head of Strategy for Ogilvy One. Through her long career, Kate has worked on some of the UK’s most effective and loved loyalty programmes for brands such as Sainsbury’s, Tesco, Boots, Vodafone, British Airways, Waterstones and Pets at Home. She enjoys the combination of strategic rigour and…
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Send us a text This week, we’re settling the debate on what to call our community—Napsters or Resties—or maybe something new? We’re also breaking down our top five hottest Black actors, unpacking the complexities of ethical non-monogamy, and asking the big question: Is R&B still giving what it used to? Pour a glass, get cozy, and let’s get into it!…
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