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The Waiting Room Revolution

Hsien Seow and Samantha Winemaker

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This podcast can help anyone dealing with serious illness. Over the years, we have cared for and interviewed thousands of patients and families who tell us they felt overwhelmed and ‘in the dark’ during their illness journey. Yet we sometimes heard stories where individuals felt prepared, in control and ‘in the know.’ What was the difference between these experiences? The answer is the 7 keys. Join your hosts Dr. Samantha Winemaker, palliative care doctor, and Dr. Hsien Seow, health care res ...
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Wine Access Unfiltered

wineaccess.com

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Wine Access Unfiltered—The Official Podcast and Wine Club of Wine Access—goes deep into what we really love about wine: the intimate moments, unforgettable occasions, and hilarious stories that a great bottle brings about. Hosted by former PRESS wine director and Napa Valley insider Amanda McCrossin with appearances from our team of unrivaled experts, we’re popping our favorite bottles and sharing them with you. The Wine Access Unfiltered Wine Club delivers a completely new wine education ex ...
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What do Uruguay and Germany have in common? They were both bucket-list wine regions for Amanda and Laura Koffer, and in this special 100th episode (!!) of Unfiltered, they share their thrilling visits to these two sleeper destinations. From Germany’s soaring slate slopes to the glory of perfectly aged Uruguayan Tannat, they cover the wines, regions…
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You know Pinot Noir. But do you know Spätburgunder? For years, wine insiders have known that German Pinot Noir offers Burgundian-level quality at a fraction of the price. But in this episode we’re blowing this industry secret wide open courtesy of Zack Musick (German Wine Collection) who joins us for a fresh take on one of the world’s most beloved …
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They say there "ain't no party like a Napa party" and our guests are true Napa Valley locals who know how to deliver the Napa Valley experience. We’re throwing a “virtual” summer block party and inviting our wine country friends to hang and share some “locals only” tips and tricks. Audra Chapman (Newfound Wine), Josh Phelps (Grounded Wine Co.), and…
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Whether it’s to Burgundy, Barolo, or Barossa, wine travel delivers big-time pleasure—but can come with serious setbacks, from shipping snafus and suitcase spills to winding wine-country road nausea. Enter Amanda, whose passport’s been stamped by just about every wine-producing country on the globe. In this episode, she shares hard-earned travel hac…
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When you hear “Riesling,” do you still think syrupy sweet? If so, you're not alone, but you're definitely missing out. In this episode, Amanda and Wine Access experts Eduardo Dingler and Laura Koffer set the record straight on one of the world’s most versatile yet vexing grapes. They unpack Riesling’s reputation in the US, share tips on how to deco…
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Oregon Pinot, Washington Syrah, and… heavy metal? Believe it or not, all three fit right into this episode’s deep dive into the Pacific Northwest, one of the world’s most exciting (and misunderstood) wine regions.Fresh off a National Geographic wine cruise through the Columbia and Snake Rivers, host Amanda McCrossin is joined by journalist, educato…
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In the final episode of Season 10, we reflect on the journey and the success of the Waiting Room Revolution. We discuss the global resonance, the importance of self-advocacy, and the creation of our community. We also introduce the Applying the 7 Keys Workbook designed to help individuals navigate the healthcare system. We also introduce the "Works…
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What happens when one of the most legendary Champagne minds on the planet leaves a Champagne icon… to make sake? In this special bonus episode, Amanda sits down with Richard Geoffroy, former Chef de Cave of Dom Pérignon, to discuss his newest—and to many, extremely unexpected—venture: IWA 5, a cutting-edge Junmai Daiginjo sake born in Japan’s Toyam…
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In this episode we explore the final key, “Invite Yourself,” which encourages patients and families to become respectfully assertive in their healthcare journey. Rather than waiting to be asked, individuals are empowered to speak up, ask questions, and take an active role in their care. We discuss how this mindset shift can lead to better communica…
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In this episode we talk about the key "Connect the Dots" - a crucial strategy for patients and families navigating complex healthcare systems. We explore how being the "illness manager" can transform healthcare experiences, the importance of having someone who can coordinate care, track medical information, and serve as the "glue" between different…
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Midwestern tax-preparer Steve Hoffman moved his family to the South of France to live out his dream of being a French-speaking bon vivant. But when life abroad fell far short of his expectations, he found himself at a loss for what to do—until his vigneron neighbor started him on a new and uncharted path. Steve swapped his spreadsheets for soupe à …
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In this episode, we dive deep into the fifth key: Anticipate Ripple Effects. We discuss how serious illness impacts not just patients, but their entire support network. We share personal stories and insights about building strong support systems, caring for caregivers, and understanding the emotional journey of those surrounding a patient. We also …
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In this episode we discuss the fourth key: Customize Your Order. We chat about how you can transform your illness experience from a one-size-fits-all approach to a personalized journey that truly reflects your values, preferences and unique self. We also talk about communicating what matters most to you, and why being treated as an individual-not j…
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How does a wine lover who started at the bottom shelf end up with a fine-tuned taste for fine wine? Master of Wine (and former Unfiltered Co-Host) Vanessa Conlin joins us for a candid conversation about how our palates evolve. We share our own cringe-worthy wine moments, debate the value of “flashy” vs. “ethereal” wines, and get real about why some…
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In this episode of the Waiting Room Revolution, we explore the powerful third key: "Know Your Style." We discuss how understanding your unique personality can transform your healthcare experience, how learning practical strategies for navigating illness can reduce family conflict, and how knowing your style gives insight on approaching challenges. …
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In this episode we discuss the second key: Zoom Out. We discuss how information is a superpower, ways to get it, how to use it and how it can maintain hope all throughout an illness journey. We also discuss how everyone - patients, families, and healthcare providers - has a role in creating a more transparent, supportive healthcare experience. Our …
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Helen Keplinger is one of the most sought-after winemakers in Napa Valley, but she’s taking a break to take us on a California road trip with her Vermillion wine. Vermillion, sourced from the high-elevation Sierra Foothills to the sea-sprayed vineyards of Santa Barbara, captures the diverse terroirs that make this state so special, and we pop a bot…
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In this episode, we discuss the first of seven keys to navigating serious illness: Walk Two Roads. We chat about breaking through toxic positivity, communicating openly about illness, reducing uncertainty and maintaining personal agency during challenging times. We share stories and experiences that people have shared with us about why constant pos…
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This episode we are talking about When Time is Running Out. We chat about demystifying dying, challenging healthcare norms, misconceptions about hospice and medical assistance in dying (MAID), how patients and families can reclaim power in their healthcare experience & much more. Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diag…
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Why do some wines cost hundreds or even thousands of dollars? How do global events impact your favorite bottle? Join us for a fascinating conversation with Peter Young, former McKinsey consultant and author of “Luxury Wine Marketing.” Peter’s an insider with experience at blue-chip wineries like Realm and Kosta Browne, and he sheds light on how win…
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Welcome to Season 10 of the Waiting Room Revolultion Podcast where we will be looking back (and forward!) to the start of it all: the Seven Keys! This episode we will be recapping the journey so far. Some topics we cover in this episode are: how the podcast has spread the movement around the globe, how our book Hope for the Best, Plan for the Rest …
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What do BBQ potato chips, perfume, and the power of Champagne growers have in common? They’re all part of the fascinating conversation we had with wine expert Julia Coney at the World of Pinot Noir event in Santa Barbara! We cover which Pinot regions we’re most excited about—outside of classic regions like Burgundy and Oregon—why Pinot Noir is the …
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Ever wonder what your favorite wine expert really drinks when they’re not swirling a glass of Pinot? Hint: It might involve a shaker, not a corkscrew! In this episode, we sit down with TikTok’s Queen of Cocktails and author of “How to Be a Better Drinker,” Hannah Chamberlain (@SpiritedLA ). She’s revealing the secrets to crafting the perfect Martin…
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Think you know German wine? Think again. In this episode we’re shattering just about every German wine myth with Jenna Fields, the passionate force behind the German Wine Collection. Jenna’s mission to revolutionize how the world thinks about German wine began on a Post-It note (seriously), and in this episode, she breaks down why you’ll find racy,…
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The wine industry might thrive on exclusivity and tradition, but social media is shaking things up big time: Like it or not, wine influencers are reshaping the way we discover, enjoy, and talk about wine by sharing access, tips, and behind-the-scenes glimpses of the wine world—and today, we’re putting the spotlight on them. Host Amanda McCrossin is…
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We're kicking off 2025 what’s in and out for the wine world. From busting myths like “you have to store wine on its side” to showing you how to start a wine collection even if you don’t have a cellar, this episode is all about making wine more accessible in the next year. You’ll also get the scoop on why you might be seeing more affordable wines fr…
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In this episode we chat with Ruth Richardson, a seasoned hospice palliative care nurse educator who has dedicated her career to empowering patients, families, and healthcare providers through her compassionate and holistic approach. She shares her strategies for breaking down misconceptions about palliative care, equipping patients to advocate for …
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We’re closing out the year with a celebratory “favorites” episode, where Eduardo Dingler and Laura Koffer join Amanda to relive their top wine discoveries and dining experiences of 2024. Along the way, they explore the resurgence of volcanic terroirs, provide pro pairing tips (Chardonnay with tacos, anyone?), and debate the quirks of wine gadgets. …
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This episode features our conversation with Tilly Stevens, a health and well-being coach from New Zealand. We chat about her work with Coping with Loss and her training as an end-of-life doula. She tells us about the challenges in New Zealand's palliative care system, including funding and variability in services, her experiences with resilient gri…
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This episode features our conversation with Catherine Cummings, CEO of the International Alliance of ALS and Motor Neuron Disease Associations. We chat all about ALS- the challenges of diagnosis, the economic impact on patients and caregivers and the variability in care quality globally. Catherine shares her personal experience as a caregiver. To l…
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PJ Awe, Director of Marketing and Sales at Amorim Cork America, joins us to dive into cork’s fascinating journey from bark to bottle. As one of the most sustainable products on the planet, cork plays a bigger role than many wine drinkers might realize. We discuss why storing wine bottles on their sides might not be necessary and why cork taint (TCA…
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This episode features our conversation with Bill Harder, Theresa Radwell and Penney Gaul from the Palliative Care Society of the Bow Valley in Alberta. We discuss the society's mission to provide quality-of-life support through holistic care, emphasizing community partnerships and volunteer-driven initiatives. They highlight innovative programs lik…
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This episode features our conversation with Dr. Barbara (Bunni) Bresver, Dr. Roz Doctorow & Peter Macaulay from Dying with Dignity Canada- Toronto Chapter. We chat about the mission and work of Dying with Dignity Canada, which focuses on protecting end-of-life rights, advocacy, support, and education for Canadians. We also chat about how the genera…
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We’re crashing one of Oregon’s most meaningful wine events to give you exclusive access to some of the biggest stars in the wine industry. Amanda sits down with Michael Fay (Domaine Serene), Claire Carver (Big Table Farm), Thomas Savre (Lingua Franca), and Alban Debeaulieu (Abbott Claim) to discuss their rise to stardom, the surprising wines that h…
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This episode features our conversation with Laura Cleminson, a community organizer and founder of the Pre Dead Social Club. We discuss her journey from working in a medical device company to becoming a death doula, and the importance of preparing for death through community engagement and education by hosting events to foster open discussions. To l…
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This episode features our conversation with Dr. Zachary White, Professor of Communication in the Department of Communication Studies at Furman University in South Carolina. We discuss his journey into caregiving research and advocacy, challenges and insights into caregiving communication and how healthcare providers can navigate uncertainty to be p…
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This episode features our conversation with Sheli O'Connor, Director of Community Engagement and Partnership at Hospice Waterloo Region. We discuss her passion for community development, the importance of continuous community engagement in healthcare and in advance care planning to empower individuals in healthcare decisions, and innovative communi…
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This isn’t the end, it’s actually just the beginning of a major revolution, according to this week’s guest—Master Sommelier (and importer/distributor) Ken Frederickson. Ken joins us to discuss how the landscape has shifted in the last 20 years and what he believes wine drinkers can look forward to in the coming decades. From a surprising union betw…
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This episode features our conversation with Clare Fuller & Dani Ayre, Advance Care Planning Experts and advocates from the UK. We discuss how they organized a conference for Advance Care Planning in the UK earlier this year, public awareness and empowerment. Learn more about Clare's work on her website: https://speakforme.co.uk/ Our theme song is M…
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This episode features our conversation with Dr. Karen Wyatt, Medical Director, Author and Founder of End-Of-Life University. We chat about Karen's clinical practice and personal tragedy, her transition into hospice care and reflections on healing, writing and community building. Learn more about the EOL University here: https://www.eoluniversity.co…
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Wine collectors love to talk about the good old days—when cult wines were going for a fraction of the price they are today and didn’t have waiting lists. How did brands like Harlan and Screaming Eagle achieve cult status? And is it still possible to achieve that today? On this episode, we’re hunting for the next big thing with the dynamic father-da…
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Konstantin Baum is Germany’s youngest Master of Wine and one of the most followed YouTube wine experts, but even he grapples with one of the most common problems for wine drinkers—figuring out what you like and being confident in your choices. In this episode we’re helping you discover YOUR wine palate, including a DIY project that will help you be…
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If you’re looking for value, you can have place or you can have grape, but you usually can’t have both. That’s why we enlisted Vince Anter from the award-winning wine show V is for Vino, who is been termed “the Bourdain of Wine TV.” He joins Amanda to discuss their favorite lesser-known wine regions … because exploring different wine regions allows…
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A pro tip for buying wine is to familiarize yourself with wine importers since they can be the key to unlocking your next favorite bottle. But how do wine importers go about discovering under-the-radar producers? Our good friends Jonah and Sara Beer of True North Wine Merchants join the program to share their stories from the wine trail and what th…
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Caleb Mosley proudly waltzed into his 4th grade class covered in Cabernet stains so it’s no surprise that he’s now the Executive Director of the Napa Valley Grapegrowers. Having worked with some of the most revered vineyards in California, he joins us to discuss how farming impacts what’s in your glass and how understanding its role in the winemaki…
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From single vineyard grape selections to ultra-specific techniques, winemakers are taking rosé more seriously than ever. But how do you discern which style is right for you? Raquel Royers—whose viral Instagram videos have earned her (@watchmesip) well over 100M views—has tasted HUNDREDS of rosé’s in her quest to find the best. Join us as Raquel dis…
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On this very special crossover episode, Wine Access Unfiltered host Amanda McCrossin joins Dr. Matthew Horkey’s YouTube channel. He interviews Amanda, who opens up about the first HUGE mistake she made as a sommelier at Press, why one of the world’s most popular wines just can’t be aged, how a particular Chenin blanc makes her think of butterflies …
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When it comes to celebrating, how do you know which wine to choose? Amanda gets thoughts from some of the best in the business—Niki Russ Federman of NYC’s iconic Russ & Daughters, Jasmine Hirsch, Nia Renee Hill, Anthony Giglio, and Master Sommelier June Rodil—at the Aspen Food and Wine Classic. From the value wines they love serving at weddings to …
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In this very special episode, Amanda is joined by some of the top vintners and winemakers in the world—from Spottswoode, Shafer, Frogs Leap, Gallica, and Duckhorn—at the Napa Valley Barrel Auction. You’re not going to want to miss their never-before-told stories on their ‘aha moments’ of clarity where something just clicks for them—when wine starts…
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This episode we chat with Dr. Julien Abel, retired palliative care physician, Director of Compassionate Communities UK, author and podcaster. In this episode we talk about what compassionate communities are, what a public health palliative approach looks like and what community support of serious illness should look like. To learn more about Compas…
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