Examining simplification, standardization & centralization to create value.
…
continue reading
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
…
continue reading
Examining the relationship between the customer and your company.
…
continue reading
Examining organizational effectiveness and efficiency.
…
continue reading
Examining the relationship between your company and your customer.
…
continue reading
Visionaries are defined as having extraordinary foresight and imagination. Those who can see what isn't there. They can imagine the unimaginable and they have the grit to make it happen. Business Visionaries are the change-agents embracing new opportunities to drive outsized results. From the C-Suite to the up-and-coming disruptors, they are blazing new paths, discovering inventive solutions and powering the future. Join us each week as we speak with these Visionaries: the entrepreneurs, inv ...
…
continue reading

1
The GM⚡GN Podcast - The Podcast that blurs the line between reality and our digital lives.
Degen Toonz
Welcome to the GM⚡GN Podcast, a show that features in-depth conversations with industry experts, thought leaders and innovators from all over the world. All episodes are recorded live in studio with our guests and also available wherever you listen to your podcasts.
…
continue reading

1
Blueberry Boost Accelerator – President of US Highbush Blueberry Council and North American Blueberry Council Kasey Cronquist
21:53
21:53
Play later
Play later
Lists
Like
Liked
21:53Since 2019, Kasey has been the President of both the U.S. Highbush Blueberry Council and the North American Blueberry Council where he is dedicated to making blueberries the world’s favorite fruit through strategic marketing, industry collaboration, and innovation. He has led initiatives like the "Grab a Boost of Blue" campaign and launched "The Bu…
…
continue reading

1
Outside The Norm – Founding Partner of Outside VC Ethan Austin
27:57
27:57
Play later
Play later
Lists
Like
Liked
27:57Ethan Austin is the Founding Partner of Outside VC, a pre-seed venture fund dedicated to backing “outsider” founders. He is a seasoned entrepreneur, venture capitalist, and advocate for financial inclusion. Before Outside VC, Ethan co-founded GiveForward, the world’s first medical crowdfunding platform, which raised over $200 million to help famili…
…
continue reading
This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episod…
…
continue reading

1
Inside Corporate Venture Capital - Editor-In-Chief of Global Corporate Venturing Maija Palmer
28:00
28:00
Play later
Play later
Lists
Like
Liked
28:00Maija Palmer is the Editor-in-Chief of Global Corporate Venturing (GCV), a community and media platform that helps corporations drive innovation through strategic investments and partnerships with startups., Maija is one of the top leading voices in corporate venturing and we talk about the evolution of Corporate Venture Capital (CVC), how corporat…
…
continue reading

1
Transforming Healthcare – Former Chief Strategy Officer John Muir Health Authors George Sauter
25:24
25:24
Play later
Play later
Lists
Like
Liked
25:24George Sauter is an accomplished healthcare executive with decades of experience driving innovation to transform legacy systems with meaningful results. As the former Chief Strategy Officer at John Muir Health, George has been at the forefront of integrating cutting-edge technologies through impactful partnerships to improve patient care and operat…
…
continue reading

1
Expo West 2025 - Key Insights and Emerging Trends
17:02
17:02
Play later
Play later
Lists
Like
Liked
17:02In this episode, we dive into the breakthrough trends and innovations unveiled at Expo West 2025. Our very own Innovation team members, Katrina Zheleznyak and Beau Bergman break down the highlights from this massive event, which brought together over 65,000 industry professionals and more than 3,000 exhibitors. From game-changing products to sustai…
…
continue reading
From Clayton Christensen to Steve Wozniak to Mookie Wilson, we cover a lot of ground with Seth Adler who is the head of IMI Media at Informa and a driving force behind All Things Insights and All Things Innovation. Seth has spent his career bringing people together through dynamic content, including events, podcasts, and written works. He’s also pl…
…
continue reading
This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episod…
…
continue reading

1
The AI Marketing Canvas – Kellogg School of Management Professor Jim Lecinski
32:46
32:46
Play later
Play later
Lists
Like
Liked
32:46Jim Lecinski, Clinical Professor of Marketing at Northwestern University’s Kellogg School of Management, has over 30 years of marketing experience, including a distinguished 12-year tenure as Vice President of Customer Solutions for the Americas at Google. He is a leading expert in marketing strategy and digital transformation, best known for pione…
…
continue reading

1
Midwest Dairy Accelerator - Research and Innovation Manager Sidney Herr
18:58
18:58
Play later
Play later
Lists
Like
Liked
18:58Midwest Dairy represents over 4,000 dairy farms across a 10-state region, including Minnesota, North Dakota, South Dakota, Nebraska, Iowa, Illinois, Missouri, Kansas, Arkansas, and eastern Oklahoma. Their mission is to build dairy demand by inspiring consumer confidence in dairy products and production practices. Sidney Herr, the Research & Innovat…
…
continue reading
Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON’s largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. Over the next few weeks we will be releasing several episodes prof…
…
continue reading

1
Unlocking Microsoft's Innovation Secrets – Authors JoAnn Garbin and Dean Carignan
29:14
29:14
Play later
Play later
Lists
Like
Liked
29:14Dean Carignan and JoAnn Garbin, authors of The Insider's Guide to Innovation at Microsoft, delve into the strategies and practices that have driven Microsoft's most groundbreaking innovations over the past 50 years. From the Xbox revolution to the rise of Bing in AI, Dean and JoAnn share behind-the-scenes stories and insights into the company's app…
…
continue reading

1
The 3 Jobs of Corporate Innovators – Innov8rs Chief Hans Balmaekers
21:59
21:59
Play later
Play later
Lists
Like
Liked
21:59Hans Balmaekers is the Chief of Innov8rs, a global community dedicated to empowering corporate innovators. Hans has spent over a decade collaborating and learning about how to innovate within the world’s top organizations and shares some of his top tips with us, such as how the best corporate innovators have a day job (innovation, the work), a nigh…
…
continue reading

1
Driving Innovation Through Collaboration: Insights from VentureFuel Visionary of the Year Finalists
7:12
7:12
Play later
Play later
Lists
Like
Liked
7:12In this episode of VentureFuel Visionaries, we explore how collaboration drives innovation with five visionary leaders. From AWS’s Charlotte Newman on global founder support to LG’s Marita McGinn on equity-free startup models, we dive into the power of partnerships. MassRobotics’ Sokwoo Rhee shares insights on public-private alliances, REI’s Dan Ki…
…
continue reading

1
Al-Ran to Interconnected Realities - Nokia Head of Trend and Innovation Scouting Leslie Shannon
23:14
23:14
Play later
Play later
Lists
Like
Liked
23:14On today's show, we have Leslie Shannon, the Head of Trend and Innovation Scouting at Nokia, where she specializes in identifying disruptive technologies that are shaping the future of connectivity. She is an accomplished author of two influential books:"Interconnected Realities," which explores the Metaverse, and "Virtual Natives." We discuss ever…
…
continue reading

1
Taking Your Organization from Cost to Profit Center in 2025
16:24
16:24
Play later
Play later
Lists
Like
Liked
16:24The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already …
…
continue reading

1
Health Trends and Consumer Preferences in Dairy
37:27
37:27
Play later
Play later
Lists
Like
Liked
37:27Dive into the latest health trends and shifting consumer preferences in the dairy industry with a dynamic panel featuring John Crawford, SVP of Client Insights for the Dairy Category at Circana; Donna Berry, Editor & Consultant at Dairy & Food Communications Inc.; Patrycja Kotowska, Category Strategy Manager at Sprouts Farmers Market; and Fred Scho…
…
continue reading

1
Balancing Tradition and Innovation in Dairy
33:45
33:45
Play later
Play later
Lists
Like
Liked
33:45In this thought-provoking episode, John Talbot, CEO of the California Milk Advisory Board and Fred Schonenberg, Founder & CEO of VentureFuel; sit down with Elizabeth Crawford, Senior Editor at FoodNavigator-USA, to discuss the balance between tradition and innovation in the dairy industry. Recorded at the Real California Milk Excelerator’s Future o…
…
continue reading

1
The Opportunity for Lactose-Free Milk to Retake Share from Plant-Based
39:28
39:28
Play later
Play later
Lists
Like
Liked
39:28Can lactose-free milk reclaim market share from plant-based beverages? This engaging panel discussion, captured live at the Real California Milk Excelerator’s Future of Dairy Expo, explores how lactose-free milk can win back thecoffee occasion with its functional benefits and versatility. Featuring Veronique Lagrange, Director ofthe California Dair…
…
continue reading
As we head into 2025, the business world is transforming at lightning speed—we’re seeing new evolutions in the world of AI almost weekly, there is a huge and much needed focus on sustainability, a push for automation, and naturally, there is an incredibly dynamic political and economic environment, all which have an impact on GBS. They say forewarn…
…
continue reading

1
The Future of Health and Wellness in Dairy with Lauren Twigge
35:04
35:04
Play later
Play later
Lists
Like
Liked
35:04In this insightful keynote, media nutritionist and founder of Nutrition at Its Roots Lauren Twigge explores dairy's natural functional benefits and exciting potential for innovation in health and wellness. Delivered live at the Real California Milk Excelerator's Future of Dairy Expo in November 2024, Lauren discusses why dairy is uniquely positione…
…
continue reading

1
Exciting Re-Release: External Innovation For Internal Stakeholders — LG Electronics EVP Sokwoo Rhee
31:04
31:04
Play later
Play later
Lists
Like
Liked
31:04In this special re-release timed for CES 2025, we revisit a powerful conversation with Sokwoo Rhee, EVP at LG Electronics, and the Head of LG's North America Innovation Center, LG NOVA. Sokwoo shares his expertise on how external innovation can drive significant internal value, offering a unique perspective on aligning cutting-edge technologies wit…
…
continue reading

1
2024 Unwrapped – VentureFuel CEO Fred Schonenberg
28:45
28:45
Play later
Play later
Lists
Like
Liked
28:45Reflections on the innovative transformations of 2024 and looking ahead to uncover What's Next for leaders, innovators, and changemakers. VentureFuel VP of Growth, Vanessa Rosado, dives in with CEO and Founder, Fred Schonenberg, on 2024’s top technologies and startups (from Gen AI to Frozen Cottage Cheese), to 2025 predictions of industries to thri…
…
continue reading

1
Space Strategy - Seraphim Space Enterprise Managing Director Alexander Holt
30:47
30:47
Play later
Play later
Lists
Like
Liked
30:47What is your space strategy? Yes, space. As the cost to launch has plummeted and satellites have proliferated, we now interact with data from space every day, and as Alexander shared, “every company in the future will become a space company.” Alexander is the Managing Director of Seraphim Space Enterprise (SSE), the global insights and acceleration…
…
continue reading

1
The Most Fundable Companies – Pepperdine Graziadio Business School Program Manager Amy Wood
29:30
29:30
Play later
Play later
Lists
Like
Liked
29:30What are VCs looking for? Is your startup fundable? What do you need to improve to get financing? On today’s show we have Amy Wood, the Program Manager for the "Most Fundable Companies" initiative at Pepperdine Graziadio Business School, a groundbreaking program that empowers early-stage startups by providing critical insights into their readiness …
…
continue reading

1
Visual Data - Coactive AI Co-Founder Will Gaviria Rojas
24:09
24:09
Play later
Play later
Lists
Like
Liked
24:09On today’s show, we have Will Gaviria Rojas, co-founder of Coactive AI, a groundbreaking startup transforming how organizations interact with unstructured visual data. With a robust background in electrical engineering from MIT and a PhD in materials science from Northwestern University, Will and the Coactive AI leverage advanced artificial intelli…
…
continue reading

1
Farm2Food Accelerator – NASDA Foundation Senior Director Chris Jones
25:20
25:20
Play later
Play later
Lists
Like
Liked
25:20On today’s show, we have Chris Jones, who is the Senior Director at NASDA (National Association of State Departments of Agriculture), where he runs the Farm2Food Accelerator, a 15-week training program built to empower and educate small-scale farmers and food entrepreneurs to become more resilient through food production. The program helps take cur…
…
continue reading

1
Raising the Bar - All Real Nutrition CEO Niall Harty
25:39
25:39
Play later
Play later
Lists
Like
Liked
25:39Started in a small kitchen in Ireland, Niall Harty wanted to see if he could create nutritious protein bars made from real food ingredients. We explore how Niall and Co-Founder Ross McDowell have grown the company since we first met him as a participant in Bord Bia’s innovation program with VentureFuel. Now in over 2,000 stores across Ireland and t…
…
continue reading

1
Re-Release: Excelerating Dairy – CMAB VP of Business Development Bob Carroll
24:06
24:06
Play later
Play later
Lists
Like
Liked
24:06In this special re-release of VentureFuel Visionaries, we’re excited to welcome Bob Carroll, Vice President of Business Development at the California Milk Advisory Board (CMAB). As we count down to the 6th year of the Real California Exceleator on November 14th, Bob shares insights on how CMAB—backed by California’s pioneering dairy farm families—l…
…
continue reading

1
Empowering Growth: Marlene Orozco on Latino Entrepreneurship and Access to Capital
30:13
30:13
Play later
Play later
Lists
Like
Liked
30:13Marlene Orozco, lead research analyst at the Stanford Latino Entrepreneurship Initiative, joins us to discuss the unique challenges faced by Hispanic entrepreneurs, particularly in accessing capital. With her background in sociology, Marlene highlights the initiative's role in advancing Latino entrepreneurship, shares key insights from impactful re…
…
continue reading

1
Re-Release: Philanthropic Venturing — Valiente Fund's Maria Rodriguez
20:12
20:12
Play later
Play later
Lists
Like
Liked
20:12In honor of Hispanic Heritage Month, we are re-releasing this episodefeaturing Maria Rodriguez, Executive Director of the Valiente Fund, a collaborativefocused on increasing philanthropic investment in Latine leaders, organizations,and communities. Maria shares insights on the importance of innovation in criticalmoments, scaling bold solutions, and…
…
continue reading

1
Workforce Analytics & the Future of Outsourcing
27:15
27:15
Play later
Play later
Lists
Like
Liked
27:15Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult. So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Bra…
…
continue reading

1
NFL to Venture - Champion Venture Partners Founder Marques Colston
25:29
25:29
Play later
Play later
Lists
Like
Liked
25:29Former NFL star (one of the top 50 wide receivers in NFL historyand the New Orleans Saints’ all-time leader in every major statistical category for hisposition) and entrepreneur Marques Colston joins us to discuss the future of sportsand the new value chain in sports. As the Founder of Champion Venture Partners,Marques has created a new investment …
…
continue reading

1
Re-Release: Empowering Latino Entrepreneurs with Natalia Rodriguez-Hilt of Raza Development Fund
24:19
24:19
Play later
Play later
Lists
Like
Liked
24:19In honor of Hispanic Heritage Month, we're re-releasing this insightful episode with Natalia Rodriguez-Hilt, Senior Director at Raza Development Fund (RDF). Natalia discusses how RDF unlocks the $2.1 trillion revenue potential of Latino-owned businesses through creative financing solutions, including equity-like revenue-based loans. She also highli…
…
continue reading

1
What Needs to Be Done - Stand Together Venture Lab Fellow Paolo Narciso
31:31
31:31
Play later
Play later
Lists
Like
Liked
31:31What Needs to Be Done? Is Better Possible? Where do the seeds of change begin, and can entrepreneurs really solve society’s biggest challenges? Paolo Narciso is a Build Fellow at Stand Together Ventures Lab. STVL invests and builds to change society with founders and teams who are obsessed with showing that better is possible. Today, we talk about …
…
continue reading

1
Future of Order to Cash Trends & Insights
18:44
18:44
Play later
Play later
Lists
Like
Liked
18:44In this week’s episode we delve into the future of order to cash and the trends you should be looking out for in the next 12 months. We’re joined by Keith Cowart, Global Market Owner, Automated Finance at FIS, who gives his expert advice on improving order-to-cash processes. This includes how to create a consumer-like experience, assessing customer…
…
continue reading

1
Leap Venture Studio – Mars Petcare Director Ventures Rachel Sheppard
25:45
25:45
Play later
Play later
Lists
Like
Liked
25:45“Further, Faster.” Rachel Shepphard, Director of Ventures for Mars Pet Care, shares how the Leap Venture Studio & Academy ignites impactful growth for pet care startups.7 out of 10 US households have a pet, with 97% considering the pet a part of the family - which explains the $320+ billion global pet care market (predicted to get to $500bn by 2030…
…
continue reading
Dan Kihanya is the Director of REI’s Path Ahead Ventures, a $30 million fund aimed at supporting founders of color in the outdoor industry. Launched in 2021, this program focuses on providing resources, mentorship, and funding to help diverse entrepreneurs start and scale their businesses. They have multiple programs like Embark (for early-stage fo…
…
continue reading
Marcelo De Santis is a seasoned C-suite leader (former executive at Thoughtworks, Pirelli, and Mondelēz International), and his new book, Figure Eight, unlocks the secrets of leadership in our rapidly evolving world where technology and humanity converge. We talk about leadership in fast times, accelerating time to market, executive mountaineering …
…
continue reading

1
Re-Release: Where Ideas Take Flight: Glasswing Ventures' Rudina Seseri On AI
33:11
33:11
Play later
Play later
Lists
Like
Liked
33:11In this special re-release, we dive into the ever-evolving world of artificial intelligence with Rudina Seseri, Managing Partner at Glasswing Ventures, as she reflects on AI investment and innovation. Rudina provides an analysis of the AI industry, addressing pressing questions on the technology's evolution and her assessment of its long-term poten…
…
continue reading

1
Entrepreneur-Based Community Development - Raza Development Fund Natalia Rodriguez-Hilt
24:25
24:25
Play later
Play later
Lists
Like
Liked
24:25Natalia Rodriguez-Hilt is the Senior Director of UnidosUS Affiliate Development and Small Business Strategies at Raza Development Fund. Natalia is a seasoned expert in economic and community development, with a passion for driving economic opportunity for entrepreneurs in underrepresented communities. We discuss how RDF unleashes unleash the power,…
…
continue reading

1
25 Lessons to Unlock Corporate Innovation –Co-Founder Webex Hologram Elizabeth Bieneck
29:44
29:44
Play later
Play later
Lists
Like
Liked
29:44Elizabeth Bieniek, author of Cake on Tuesdays: 25 Lessons To Unlock Corporate Innovation, shares her blueprint for executing change within complex organizations. She co-founded Webex Hologram, the industry’s first holographic collaboration system, while at Cisco and here explores the intricacies of innovation and leadership, offering valuable insig…
…
continue reading

1
Exciting Re-Release: Dive into Collaboration to Grow with PepsiCo & the California Milk Advisory Board
45:43
45:43
Play later
Play later
Lists
Like
Liked
45:43We are thrilled to announce the re-release of one of our more popular podcast episodes, featuring a captivating conversation on collaboration and growth with industry leaders from PepsiCo and the California Milk Advisory Board. Hosted by Fred Schonenberg, founder and CEO of VentureFuel, this episode delves deep into innovative strategies and real-w…
…
continue reading

1
Silicon Prairie and The Future of the Semiconductor Industry - GlobalWafers Co. EVP Brent Omdahl
28:12
28:12
Play later
Play later
Lists
Like
Liked
28:12GlobalWafers is a global leader in semiconductor technology, providing innovative, advanced silicon wafer solutions to integrated chip manufacturers worldwide. Brent Omdahl, Executive Vice President for Government Affairs, has over 20 years of deep experience counseling U.S. firms on international market entry strategies and advising foreign firms …
…
continue reading

1
A Quick, Practical Guide To IRS Modernization
31:06
31:06
Play later
Play later
Lists
Like
Liked
31:06In this week's episode SSON talks to Wendy Walker, Solution Principal of Tax Information Reporting at Sovos, about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prep…
…
continue reading

1
Interactive Characters & Immersive AI with Inworld AI CEO Kylan Gibbs
22:28
22:28
Play later
Play later
Lists
Like
Liked
22:28In this episode, Vanessa Rosato sits down with Kylan Gibbs, CEO and Co-founder of Inworld AI. They delve into the groundbreaking work of Inworld AI, a platform that's transforming gaming and media by making virtual characters more lifelike and interactive. Kylan shares insights on the unique value proposition of Inworld, their innovative approach t…
…
continue reading

1
Revolutionizing Employee Engagement through Digital Tools With foodpanda
20:16
20:16
Play later
Play later
Lists
Like
Liked
20:16This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan is an experienced People Leader with more than 20 years in Operations and Project Management. He has supported areas across Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. Jonathan will be speaking at SSON’s SSOW Ph…
…
continue reading

1
Commercializing Emerging Tech - Yale Ventures Director of the Roberts Innovation Fund Claudia Reuter
26:47
26:47
Play later
Play later
Lists
Like
Liked
26:47The Roberts Innovation Fund was launched in 2022 to provide funding, mentoring, and strategic support for Yale faculty-led projects to assist in the commercialization of breakthrough inventions that solve real-world problems. New methods to purify our water, advance quantum computing, democratize artificial intelligence, and deliver life-saving dru…
…
continue reading

1
CVC to CVP – TDK, JP Morgan Chase, LG Electronics
34:39
34:39
Play later
Play later
Lists
Like
Liked
34:39Corporate Venture Capital to Corporate Venture Partnerships, we examine the evolving role of CVC, why it matters for startups and investors + trade secrets on sourcing and vetting the best startup investment opportunities. Featuring: Elias Chavarria of TDK Ventures, Min Park of J.P. Morgan Sustainable Growth Equity, and Joshua Di Frances of LG Elec…
…
continue reading
Last month, SSON ran one of their most successful Shared Services & Outsourcing Week Europe’s ever! Over 900 shared services and outsourcing professionals joined together in sunny Lisbon to discuss everything from Generative AI to change management to process intelligence. In order to give you a flavour of the trends discussed, we asked 10 speakers…
…
continue reading