A few years ago, I found myself juggling a demanding full-time career while building Master of Achievement—a passion project driven by my desire to unlock new levels of growth, leadership, and success. Through my own experiences and working closely with others, I’ve realised that meaningful achievement doesn’t come from working harder—it comes from mastering the right mindset, leading yourself with intention, and applying practical strategies to overcome challenges. On the Master of Achievem ...
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Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Host Stephanie Burt travels the Southern United States (with a fork!) and chats with some of the most interesting voices in the culinary South. From chefs to farmers, bakers to brewers, and pitmasters to fishermen, they all have a story. Listen and learn more behind some of your favorite foods.
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The Product Science Podcast is for startup founders and product leaders building high-growth products, teams, and companies. Listen in on real conversations with the people who have tried it and aren’t afraid to share the lessons they’ve learned (and the mistakes they’ve made) along the way.
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Ron Yurko and Kostas Pelechrinis host the 'Open Source Sports' podcast to serve as a public reading group for discussing the latest research in sports analytics. Each episode focuses on a single paper featuring authors as guests, with discussions about the statistical methodology, relevance and future directions of the research.
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Contrary to Ordinary, Exploring Extraordinary Personal Journeys
CariFree - Exploring Extraordinary Personal Journeys
Join Dr. Kim Kutsch, the brilliant mind behind CariFree, as he explores the extraordinary lives of thought leaders in the dental industry, and beyond. Contrary to Ordinary explores further than dentistry - here we unravel the minds of change-makers, paradigm shifters, and world shakers. Every two weeks, we dive into the stories of our remarkable guests—ordinary people who continually defy limits. Discover their tales of success, resilience, and self-awareness, and explore how they leverage t ...
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A global, membership based community and resource center for women professionals and entrepreneurs. We support women that are starting, fixing and building their businesses with web tv and radio shows, coaching, mastermind meetings, tele-classes, seminars and live events. We teach you how to network, obtain speaking engagements, sponsors, joint ventures and affiliates. Create your own products, programs, services, radio and TV shows. Produce live events, become a published author and how to ...
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EP #39 - Get To Know Me | Stephanie Nguyen Open Book Series
1:13:59
1:13:59
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1:13:59In this special episode of Master of Achievements, Mahdieh Rassafiani interviews Stephanie Nguyen, exploring her personal journey, values, and the defining moments that shaped her life and career. The conversation delves into Stephanie's background, her daily life, the challenges she faced, and her resilience in pursuing her passions. In this conve…
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Bankruptcy, Military Tenants, Search and Seizure - Legal Chat with Carlos Kaslow and Scott Zucker
35:29
35:29
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35:29In this quarterly Legal Chat, self storage attorneys Scott Zucker and Carlos Kaslow tackle the toughest legal challenges operators face in 2025. From military tenants and bankruptcy stays to lean sale objections and law enforcement searches, this conversation dives deep into the real-world scenarios that take storage owners out of the office and in…
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What the Best Managers Do (That Others Don't) with Mark Green
1:07:04
1:07:04
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1:07:04What separates the good from the truly great in self-storage management? In this episode, Melissa and Tommy are joined by Mark Green from The Jenkins Organization to explore what top-performing managers do differently—and how their daily habits, communication, and customer care lead to higher occupancy and better results. Together, they dive into k…
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The Andy Breen Hypothesis: Testing for Value Risk is the Most Critical Yet Overlooked Piece of Product Success
39:52
39:52
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39:52Andrew Breen, CEO of Prints of Love and Partner at Buy Build Fund, a seasoned entrepreneur and educator, believes in the power of observing user interactions to uncover the subconscious value people place on products, thereby driving strategic decisions beyond mere spreadsheet analysis. His experience reflects advocacy for addressing often-overlook…
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EP #38 - What employers are ACTUALLY looking for in employees
54:41
54:41
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54:41In this episode of the Master of Achievement podcast, Stephanie Nguyen interviews Michael Zaccaria, exploring the intricacies of job searching, the importance of authenticity, and the role of emotional intelligence in interviews. They discuss the impact of AI on resume building, the significance of understanding one's motivations, and the dynamics …
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Become a Master Manager - Inside Self Storage Preview
25:55
25:55
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25:55What does it take to truly master self-storage management? In this episode, we give a preview of our upcoming session at the Inside Self-Storage World Expo on Friday morning, where they’ll break down the essential skills every great manager and owner needs to succeed. We will expand on these four core areas: ✅ Managing Yourself – Building disciplin…
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Before You Build - Key Considerations As You Design Your Self Storage Facility
32:35
32:35
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32:35So, you’ve got the land and a feasibility study in hand—now what? In this episode, we walk through the critical next steps before breaking ground on a new self-storage facility. From layout decisions to customer flow to operational planning, this conversation is packed with practical advice for developers and future owners. Topics covered include: …
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The Ha Nguyen Hypothesis: Passion, Commitment, and Community will Drive Your Product Career to New Places
42:43
42:43
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42:43Ha Nguyen, a seasoned Silicon Valley product leader, then co-founding partner at Spero Ventures, Chief Experiences Officer at Swimply, and now Managing Partner at NextStep, a fractional & advisory COO consulting firm, shares her perspective, lessons learned, and journey through the ranks with us today. Ha's journey underscores the importance of ada…
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New Self Storage Legislation and More From the SSA Spring Show
38:19
38:19
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38:19Fresh off the Self Storage Association (SSA) Spring Conference & Expo in Orlando, we break down key legislative updates and share our top takeaways from the event. New and Pending Legislation – Updates on non-monetary defaults, unsigned leases, and the push to remove outdated newspaper advertising requirements Why Industry Self-Regulation Matters –…
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The Stephanie Leue Hypothesis: Developing Product Strategy is a Critical, Ongoing Piece of the Chief Product Officer Role
32:00
32:00
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32:00How do CPOs balance keep teams engaged in meaningful work while building a product strategy from scratch? Stephanie Leue, Chief Product Officer at Doodle at the time of this recording, shares how she integrates customer feedback, collaboration with internal teams, and data-driven insights to inform strategic decisions, underscoring the value of com…
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In this session, Stephanie Nguyen discusses the new rules of success in the digital age, emphasizing the importance of personal branding, digital skills, and becoming a key person of influence. She contrasts the outdated industrial age pathways with modern strategies for career security and wealth creation, highlighting the need for visibility, val…
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Owning Your Local Market with Stephanie Tharpe
1:13:51
1:13:51
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1:13:51Five years ago, Gabfest kicked off the Gabfocus webinar series to bring expert insights and real-world strategies to the self-storage industry. Now, in our 70th webinar episode, we’re diving into one of the most important topics for storage operators: How to Dominate Your Local Market. In this special episode, Tommy and Melissa sit down with indust…
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The Hubert Palan Hypothesis: Customer-Centricity and Effective Segmentation are Key to Building a Successful Product Company
45:38
45:38
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45:38Product management is a complex and multifaceted role that requires a delicate balance of strategy, organization, and communication. In order to effectively manage products from ideation to launch and beyond, product managers need the right tools at their disposal. This is where product management tools come into play. Hubert Palan, the founder and…
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The Best Self Storage Software - 2025 Edition
50:09
50:09
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50:09With so many self-storage management software options available, how do you choose the right one for your facility? We unpack the key features and must-haves for 2025, helping you navigate the software landscape to find the best fit for your business. Online Rentals & Payments – How to streamline the tenant experience with electronic signatures, ID…
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The Inessa Lurye Hypothesis: Successful Product Launches Require Systematically Building and Testing Solutions to Market Opportunities
39:58
39:58
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39:58Key aspects of product development, such as recognizing a true market opportunity, structuring teams for new market pursuits, and proving ROI when launching a new product are unpacked in this episode with Inessa Lurye as Holly Hester-Reilly's guest. Inessa Lurye, as the Senior Director of Product and head of Women's Health at Hinge Health, identifi…
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EP #36 - How We Unknowingly Sabotage Our Growth
54:33
54:33
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54:33In this episode of the Master of Achievement podcast, hosts Stephanie Nguyen and Natalie Tran delve into the concept of self-sabotage, exploring how individuals unknowingly hinder their own growth. They discuss the liminal stage of personal development, the impact of language on self-perception, and the importance of identity in overcoming self-sab…
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Pricing your self-storage units isn’t just about setting a number and hoping for the best—it’s about staying informed and adapting to market conditions. In this episode, we break down why keeping an eye on your local competition, regional trends, and even seasonal factors is essential for optimizing your rates and specials. Topics covered include: …
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The Melissa Perri and Denise Tilles Hypothesis: Product Operations Provide Infrastructure for High-Quality Product Decision-Making
46:12
46:12
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46:12Meet Melissa Perri and Denise Tilles, the dynamic duo behind the groundbreaking book “Product Operations: How Successful Companies Build Better Products at Scale.” Melissa's expertise spans from founding Produx Labs, a product management training and consulting company, to spearheading product strategies at esteemed companies like Insight Partners,…
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A consultant shows you the path you need to walk, but a mentor walks the path with you. In a business as nuanced and unique as self storage, enlisting a mentor can be the difference between a successful business venture and one that never makes it through lease up. As the industry evolves, new investors often face overwhelming decisions about facil…
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EP #35 - Goal Setting - Redefined. My MASTER Framework
49:29
49:29
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49:29Forget the rigid, one-size-fits-all approach—goal-setting should be personal, adaptable, and built to last. In this episode, I sit down with Natalie on Transition with Purpose to unpack a fresh take on setting goals that actually stick. We dive deep into the power of community, reflection, and designing a framework that works for you, not against y…
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2025 State of the Industry with John Chang
1:10:04
1:10:04
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1:10:04In this rebroadcast of our February 20, 2025 webinar, John Chang from Marcus & Millichap provides an in-depth analysis of the self-storage industry's economic landscape in 2025. With inflation stabilizing, interest rates remaining high, and occupancy trends shifting, John breaks down key market forces shaping the industry and what operators should …
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Beyond the 4 Ds: Why Business Owners Need Storage with Jamie Boros
45:49
45:49
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45:49Self-storage isn’t just for life transitions anymore—more and more small business owners, gig workers, and entrepreneurs are using storage units to run and grow their businesses. From Etsy sellers and antique dealers to pharmaceutical reps and lawn care companies, these customers have unique needs and can be some of the longest-staying tenants. In …
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In this episode, Stephanie Nguyen discusses the detrimental effects of the 'freebie mindset' in personal development and coaching. She emphasizes that those who expect free mentorship often struggle to succeed, while those who invest in themselves tend to work harder and achieve more. The conversation explores the concepts of entitlement, opportuni…
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Today we dive into figuring out your self storage story- the characters, the plot, and the target audience. It's only after those pieces are in place that an effective story can be told, and your business is no different. But that's only half of the journey. Once you've figured out your story, you have to tell it, and often words just aren't enough…
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We're back for part 2 of the self storage SEO discussion that began on last week's episode. There were so many unanswered questions that needed a response: What if you have multiple locations? Do you use 1 website, 1 Google Profile? How do you get in the Map Pack if your not already? Should my website list every single chain restaurant near my faci…
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EP #33 - Master of Achievement Updates 2025
28:22
28:22
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28:22In this episode of Master of Achievement, Stephanie Nguyen shares her motivation for the new year, updates on the podcast, and her focus on career strategy. She reflects on her personal experiences in the corporate world, emphasizing the importance of authenticity and strategic career growth. Stephanie introduces her new program aimed at helping yo…
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SEO 101: How to Rent More Units Online
1:11:12
1:11:12
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1:11:12What is SEO, why does it matter, and how does it work for self-storage specifically? Today we tackle search engine optimization basics and discuss the impacts of the REITs, AI, and changes to expect in the coming year. Do you need to still be on page 1 of Google? What metrics should you pay attention to? Who and how do you target your ideal custome…
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EP #32 - 7 Reflection Questions you Must Answer For 2024
36:15
36:15
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36:15In this episode, Stephanie Nguyen reflects on her experiences in 2024, sharing personal stories of growth, challenges, and lessons learned. She emphasizes the importance of self-reflection, gratitude, and embracing change while navigating through life's ups and downs. The conversation encourages listeners to confront their fears, recognize invisibl…
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When is the last time you looked through your self storage operations manual, assuming you have one in place? Is it still fully applicable and relevant? Are you using it to train new employees or is it so out of date it just collects dust on the shelf? Today we talk best practices for optimizing your operations manual. These documents should be reg…
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The More Things Change- Is it Time for TikTok, AI, and Billboards?
33:03
33:03
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33:03A new year is here and change is in the wind! Is it time to get into TikTok? Do you need to pivot to AI search? Maybe a billboard strategy or having a manager available 24/7 is what you need. As more and more options for doing self storage become available, what do you need to be doing as a business owner or operator? As with most things, the more …
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Legal Chat Episode 4 with Carlos Kaslow and Scott Zucker
34:02
34:02
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34:02Welcome to Episode 4 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today it's all about costs, data protection, and un-signed leases. Is it okay to pass along costs to your tenants? How long should you hold on to your tenants information once they…
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"The sky is not the limit, demand is the limit for what we can do in self storage." This is just one of the nuggest from our end of the year review. What was your toughest challenge this year? What are the weaknesses you identified in your business? What worked? What didn't? What trends are you expecting in 2025 for self storage? We look back on 20…
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Call Centers For the Win with Sherry Miller
55:30
55:30
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55:30You're paying hundreds, if not thousands, of dollars to get website visitors, walk-in traffic, and phone calls to rent self storage units. But what if you're not there to answer the phone? Too many voicemails and missed calls turn into missed opportunities if you aren't connecting with customers in the moment. But is a call center the right solutio…
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Keep the Trash Out: Self Storage Security
53:11
53:11
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53:11Cameras and gates and wasp spray, oh my! Yes, these are all great ways to keep the trash off your property and to give your security a boost. Security is top of mind for most self storage tenants. It consistently ranks in the top 3 for what is most important to our customers. What security do you need for your facility? Do you really need a gate? W…
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Happy Thanksgiving! As 2024 begins to wrap, we reflect on what makes us most thankful in the self storage industry. From trade shows to business opportunities to our crazy travel schedule, there's a lot to think back on. Yes, we give several specific shout-outs to vendors and individuals who have impacted us, plus some bonus content about our favor…
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45. Unwavering Compassion and Fearlessness with Dr. Bradley Bale
33:26
33:26
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33:26Today's guest is Dr. Bradley Bale, a pioneering cardiologist and co-founder of the BaleDoneen Method. In this episode, we explore Brad’s fearless approach to life, the driving force behind his groundbreaking practice, and dive into why he’s willing to take a few arrows in the back for what he believes in. The BaleDoneen Method is a personalized app…
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Marketing That Gets Clicks with Melissa Stiles
1:12:05
1:12:05
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1:12:05Melissa Stiles from Storage Asset Management brings her expertise managing marketing for over 600 self storage locations to the group as we dive into digital marketing. What tactics work for lease up, large stores, small stores, or stable properties? When is it time to change things up? What should your budget look like? We explore social media, Go…
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What's obvious to you might not be so obvious to others. We swim in the self-storage world, so things like month-to-month leases, drive-up access, online rentals, and pest control might not seem like amazing amenities to highlight. However, the average customer doesn't know the standard self-storage package. Handicap access or the fact that they ar…
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44. Global Citizenship with Dr. Sandra Hulac
29:15
29:15
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29:15Today's guest is Dr. Sandra Hulac, co-founder of Tam, Hulac & Partners, a cutting-edge interdisciplinary dental practice in Hong Kong. In this episode, we dive into what it means to be a global citizen and business owner. We’ll also get a rare, inside look at how someone as accomplished as Sandra handles challenges - and even navigates moments of s…
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Legal Chat Episode 3 with Carlos Kaslow and Scott Zucker
36:04
36:04
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36:04Welcome to Episode 3 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today it's all about disasters. With the recent hurricanes hitting the southeast, it's important to understand the legal challenges. Here are a few of the topics covered: Tenant Co…
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In this reflective birthday episode, Stephanie Nguyen shares 20 valuable lessons learned over the past year, emphasizing the unpredictability of life, the importance of mindset, and the power of consistency. She discusses the challenges of perfectionism, the necessity of asking for help, and the significance of embracing failure as a part of growth…
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43. The Strength of Reaching Out with Sheena Hinson Pt2
31:48
31:48
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31:48Today's guest is Sheena Hinson, Senior Marketing Manager at Philips. Sheena's journey began as a dental hygienist, but she quickly uncovered a passion for business development. Since then, she’s not only launched her own ventures but also built a vast expertise in entrepreneurship. This is part two of Sheena’s interview. In this episode, she opens …
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Your Google Business Profile accounts for almost 50% of the ranking factors that impact when you'll show up in Google's search results. This free tool is constantly updated and is often the first intro customers have to your business. This profile is a free tool available to every self storage business owner. Are you making the most of every featur…
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EP#30 - Chasing Curiosity, Not Just Goals: How Scoopy’s Founders Harnessed a Successful Growth Mindset
54:38
54:38
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54:38I’m joined by Tesia and Angelo, the co-founders of Scoopy Milk Bar & Scoopy Mart, Melbourne’s favorite bingsu spot and now Age Pan. What makes their entrepreneurial journey truly inspiring is their relentless curiosity and drive for continuous learning. Instead of obsessing over the end goal, they’ve focused on personal growth, learning from failur…
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2024 Storage Legal Update with Scott Zucker
1:12:23
1:12:23
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1:12:23Are you tired of hearing "Well, I'm not an attorney, but..."? Worry no more- we have one of the best self storage attorneys in the country joining the webinar today. Scott Zucker has decades of experience in the industry. Today, he updates us on the top changes in 2024, laws from other industries that are impacting self storage, and what's coming i…
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42. The Accidental Expert with Sheena Hinson Pt1
29:29
29:29
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29:29Today's guest is Sheena Hinson, Senior Marketing Manager at Philips. Sheena's journey began as a dental hygienist, but she quickly uncovered a passion for business development. Since then, she’s not only launched her own ventures but also built a vast expertise in entrepreneurship. In this episode, Sheena shares insights on the importance of human …
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EP #29 - Turning Ambition Into Action: Overcoming Doubts and Building a Multi-Million Dollar Agency with Tiffany Sayers from LOFT Social
47:30
47:30
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47:30In this episode of the Master of Achievement Podcast, I sit down with Tiffany Sayers, co-founder of Loft Social, a multi-million dollar content marketing and influencer agency. Tiffany’s story is packed with lessons on resilience, leadership, and navigating the tough realities of being an ambitious professional in a world that often resists bold, i…
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In the aftermath of Hurricane Helene, many self storage owners across the southeast experienced one of the D's that drive rentals in our industry- Disaster. Whether it's a hurricane, tornado, fire, burglary, or some other form, disaster hits us all. Are you prepared? The best plan is one that's in place before disaster strikes, but even in the mids…
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EP #28 - "Your career path doesn't have to be linear to be meaningful." / Defining Success on Your Own Terms with Nicole Maycroft from KIC
41:35
41:35
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41:35In this episode of the Master of Achievement Podcast, I sit down with Nicole Maycroft, PR and Communications Manager for KIC, a leading health and wellness app in Australia. Nicole shares her incredibly personal and non-traditional journey into the career she loves today, opening up about the challenges and successes along the way. We discuss how N…
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Exceptional Customer Service with Lee Creech
1:18:35
1:18:35
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1:18:35Customer service makes all the difference. You can have a fantastic self storage facility with a great location that is beautifully clean, but if your customer service is terrible you won't rent a unit. Lee Creech joins the webinar today to share his tips, tricks, and basic principles from his years of experience working in the hotel industry as we…
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