In this episode, Tracey Newman and Dan Bentley speak with Bryony Tucker, the COO and Abi Cooer, the Youth Advocacy Lead at Batyr. This discussion explores how their organisation meaningfully incorporates young people's lived experiences into every aspect of their mental health work, from organisational decision-making to program design. They share …

In this episode, Tracey Newman and Dan Bentley speak with Rohan Feegrade, the CEO at Lutheran Care. This discussion explores the organisation's innovative approach to social services, highlighting their strategic focus on creating systemic change through collaborative partnerships and holistic support across child protection, homelessness, and alli…

In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry. This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs…

In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health. The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality c…

In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging. The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to im…

In this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree. The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young peo…

In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life. The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to…

In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good. Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing non…

In this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia. The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involve…

In this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia. The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic hum…

In this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses. Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, whic…

In this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the lo…

In this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovat…

In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new …

In this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up …

In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails. Here…

In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission. Here is a taste of what Tracey and Dan cover in the conversation: Mission without strategy can be overwhelming, but with a plan, it's achievable. Innovation strategy, focusing on bridging the gap between curr…

In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted…

In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experienc…

In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively. Here is a taste of…

In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with…

In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more. Here is a taste of what Tracey and Dan cover in the conversation: Six practical strategies …

In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals. Here is a taste of what Tracey and Dan cover in the conversation: Measuring and communicating progress towards achieving an organisation's ambitious goals. Measuring progress …

In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. Here is a taste of what Tracey and Dan cover in the conversation: How technology empowers team to innovate and fo…

In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others …

In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning. Here is a taste of what Tracey and Dan cov…

In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations. Here is a taste of what Tracey and Dan cover in the conversation: Leaders need to change mindsets f…

In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-ter…

In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts. Here is a taste of what Tracey and Dan cover in the conversation:…

In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change. H…

In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the C…

In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact …

In this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process. They also cover what a good innovation process looks like and some things leaders should think about when setting one up. Here is a taste of what Tracey and Dan cover in the conversation: Empowering people through an innovation process is c…

In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity. Here is a taste of what Tracey and D…

In this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111…

In this episode, Tracey Newman and Dan Bentley discuss the additional supports needed beyond training to truly enable collaboration and shared decision making with stakeholders. It explores the importance of things like creating space, using tools and templates, establishing engagement groups, setting remuneration policies, and providing organisati…

In this episode, Dan Bentley and Tracey Newman are joined by Kyle Behrend the founder and director of NFPS.AI. Kyle's business is educating and empowering not for profits on practical applications of artificial intelligence, and explores both the opportunities and challenges for non-profits in leveraging AI for increased impact and efficiency. Here…

In this episode, Tracey Newman and Dan Bentley discuss strategies for the new year and how as a leader you can create the right culture for innovation. Here is a taste of what Tracey and Dan cover in the conversation: Creating a culture of innovation through creative leadership strategies Using the CIA method (Communications, Interactions, Alignmen…

In this episode, Dan Bentley and Tracey Newman are joined by Aron Mercer, co-founder and chief growth officer at Xceptional. Xceptional is an organisation that connects Neurodivergent people with employment opportunities, and trains employers on how to be more inclusive with Neurodivergent employees. Here is a taste of what Tracey, Dan and Aron cov…

In this episode, Tracey Newman and Dan Bentley discuss the underused tool that NFP's have in abundance, Mission Focus. Here is a taste of what Tracey and Dan cover in the conversation: What is Mission Focus and why is it important? Why are some leaders not focused on being Mission Focused, even though it is abundant in the sector and critical for i…

In this episode, Dan Bentley and Tracey Newman are joined by Kat Dekker, co-founder and director at Give Industries. Give Industries are an electrical company set up as a social enterprise, who gives 100% of their profits to good causes. Here is a taste of what Tracey, Dan and Kat cover in the conversation: A bit about Give Industries. What they do…

In this episode, Tracey Newman and Dan Bentley discuss how and why you should have a balanced approach to implementing innovation. Here is a taste of what Tracey and Dan cover in the conversation: The concept of balance within innovation Why its important to align your teams on why they should innovate What's required of leadership to create a cult…

In this episode, Tracey Newman and Dan Bentley discuss consistency and how it relates to innovation. Here is a taste of what Tracey and Dan cover in the conversation: The difference between consistency and intensive efforts How operational routines can help your organisation drive innovation Building innovation into the way that your organisation w…

In this episode, Dan Bentley and Tracey Newman are joined by Filipa Bellette, a functional medicine practitioner, clinical nutritionist and coach. Known for helping busy entrepreneurs and leaders to avoid body burn out. Here is a taste of what Tracey, Dan and Filly cover in the conversation: The role stress and being overly busy play in leaders not…

In this episode, Dan Bentley and Tracey Newman are joined by Andrea Comastri, the CEO and Co-Founder at Hotel Etico, Australia's first social enterprise hotel, based in the Blue Mountains that employs and trains young people with disability. Here is a taste of what Tracey, Dan and Andrea cover in the conversation: How Hotel Etico was created and ho…

In this episode, Dan Bentley and Tracey Newman are joined by Jane Hodgkinson, the Treasurer and a volunteer at a local radio station Wild Horse Radio in rural Queensland, Australia. Jane shares with us how the team are transforming the 20 year old community radio station, by including the voice of their community of listeners in their decision maki…

In this episode, Dan Bentley and Tracey Newman are joined by Chris Kerrisk, the Co-founder at Cérge. A technology company that is making it easier for people with disability to participate in the community, through giving service providers the helpful information they need to know about them before they arrive. Here is a taste of what Tracey, Dan a…

In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences. Here is a taste of what Tracey and Dan cover in the conversation: What is a client centric mindset and why is it important? Having an organisational understanding that focusing on your clients is the way to improve the orga…

In this episode, Dan Bentley and Tracey Newman are joined by Steph Bradshaw, who is a lived experience worker and is training as a social worker in health care. Steph shares with us her experiences and some tips on how to ensure you can best work with people with lived experience in similar roles. Here is a taste of what Tracey, Dan and Steph cover…

In this episode, Dan Bentley and Tracey Newman are joined by Guy Turnbull, the Managing Director at VIVA Mutual Foundation Limited. An Adelaide based NDIS provider that delivers high quality support services by having strong and engaged relationships between workforce, clients and community. Here is a taste of what Tracey, Dan and Guy cover in the …