))
Ep #153 - Lucas Patchett: How Orange Sky Laundry Empowers Their People To Continuously Improve Their Service Delivery
Manage episode 463257450 series 2981772
Content provided by Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry.
This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, and maintaining a focus on connection and community impact, even as the organisation has grown significantly over the past 10 years.
Here is a taste of what Tracey and Dan cover in the conversation:
- Origins of Orange Sky Laundry and how it has grown to provide services across Australia and New Zealand.
- The discussion focuses on the importance of connection and community over just providing laundry services.
- Lucas explains how Orange Sky Laundry has embedded a culture of innovation, where people are empowered to try new ideas and learn from failures.
- Discuss the challenges of scaling and maintaining a culture of innovation as the organisation grows, and shares examples of how they have adapted to changing community needs.
- Lucas shares the story of how Orange Sky Laundry innovated to use solar power for drying clothes, significantly improving the efficiency and sustainability of their operations.
- Highlights the importance of connection and listening, sharing a personal story that exemplifies the meaningful impact of their work.
- The organisation has mechanisms in place to celebrate both big and small innovations, helping to build a culture of continuous improvement.
Links from the episode:
- Orange Sky Laundry Australia: Click here
- Orange Sky Laundry New Zealand: Click here
- Innovate For Impact Workshop: Click here
- The Impacto Consulting website: Click here
- Impacto Consulting on LinkedIn: Click here
155 episodes
Share
