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Episode 3: Thoughts on the first case study: imposed digitalization in Canada
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In this edpisode I’ll first talk a little about my current issues in methodology and data collection, and then discuss some preliminary findings from the first case study which was in Quebec, the French speaking province of Canada. I talked to staff of the public ombuds institution, to citizens as well as to NGO and government representatives to get an in-depth understanding of the current situation on the challenges of access to and provision of public service.
See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html
See more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
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