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Network Rail: Improving accessiblility at UK rail stations through insights from 700 audited journeys
Manage episode 472426337 series 3653968
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We explore one of RiDC's longest-running research project with Network Rail's Accessibility and Integration Manager Strategy and Policy Lead, Natasha Marasay, and our Associate Director of Research, Catherine Cashman.
In this conversation, we find out what motivated Network Rail to assess the accessibility of their stations, the insights they gained and how they are now shaping the day to day service they provide.
In this episode, you'll find out:
- How Cath and her team went about designing research that met the client's needs and safeguarded participants
- What station managers found most surprising
- Why it's so hard to make accessibility consistent across the rail network
- What benefits this research has given, both to Network Rail, and to disabled and older users of the railway
- What other rail providers can learn from this
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