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The HUMAN Element In Salesforce Administration! The "Humans Lens" For Effective System Management : 3
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In this episode of Accidental Salesforce Admins, host Robert Sur dives into the humans lens of the Deep Five framework, explaining how understanding and harnessing the human factors in system management can lead to more effective Salesforce projects. Robert shares key strategies to align priorities, perspectives, and processes, ensuring that system implementations truly work for the people using them.
Best Moments:
(00:42) Introduction to the "humans lens" of the Deep Five framework
(01:26) The importance of recognizing human factors in system management
(02:18) Understanding different perspectives in a typical Salesforce project
(03:28) Case study: Placement Precision 25 project with a boutique recruiting agency
(05:11) Three key tips for applying the human lens
(05:21) Tip 1: Build relationships before you need them
(09:00) Tip 2: Position the project as a win for everyone
(11:16) Tip 3: Avoid surprises and communicate effectively
(14:35) The importance of seeing people's humanness in project management
(15:46) Challenge to listeners: Connect with people, position projects as wins, and avoid surprises
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